William H Brown Colchester reviews

★★★★★ 5/5

Google

William H Brown will always be my go to estate agents, there so helpful and listen to your needs I recommend a gentleman called Jack. If I could give 10 stars I would he's been extremely helpful and keeps me updated with every little detail. I've had a great experience with Jack &William H Brown.

Mr · 25 May 2024

★★★★★ 2/5

Trustpilot

Don't Even Bother

Current tenant in a property managed by William H Brown. Landlord is what you would call rogue and flat out refuses to carry out basic maintenance tasks as well as essential electrical safety items. This agency are not interested in helping in the matter. Rather they are happy to collect your money via the rent paid and allow bad practices to carry on. If you're a rental prospect or even a potential buyer, steer well clear as they are only interested in your wallet rather than your standard of living.

M · 6 April 2016

★★★★★ 1/5

Trustpilot

Gidea Park Branch - Avoid!

We have been extremely dissatisfied with the service we received from this branch throughout the sale of our property. After we accepted an offer, the team essentially disappeared, leaving us to handle both transactions ourselves. We were forced to coordinate between all parties, chase solicitors, follow up with the lender, and manage the entire process over the course of four extremely stressful months. WHB provided no meaningful support or assistance during this time.Even the estate agent representing the property we were purchasing expressed their shock at the appalling service we experienced. They had to step in and fill the gap left by WHB to ensure our sale was progressing.The only time we witnessed any enthusiasm from WHB was when they signed us up. After that, their level of professionalism, engagement, and service declined dramatically. Their sole tangible contribution was organising the viewings, and beyond that, they offered little to no value.

Amin · 21 September 2024

★★★★★ 5/5

Google

Worked with several of the employees and they were all excellent. Once I stated what type of properties we were looking for we got sent tailored viewings which were exactly what we wanted! All very polite and efficient and kept us well up to date

Oliver · 2 November 2024

★★★★★ 5/5

Google

Hi Hannah, knowing you brought so much happiness to my family. You are so Amazing and Hard working. You have worked tirelessly to see we get a good house, I never knew people like you still exist. You are so committed to your work, and you attain to your Clients with utmost attention. Please keep it up, it worths emulating. Kind Regards. VIVIAN.

Chiamaka · 27 November 2023

★★★★★ 5/5

Google

We had a fantastic experience with the agency, especially with Hannah. Her assistance in finding and renting a house was invaluable. She was not only incredibly helpful but also displayed a high level of professionalism throughout the process. Hannah's kindness and dedication truly made the entire experience positive and stress-free. I highly recommend this agency, thanks to the supreme service provided by Hannah.

Ali · 27 November 2023

★★★★★ 1/5

Trustpilot

Totally disgusted with William h brown…

Totally disgusted with William h brown currently renting through the mildenhall branch and I need to move out by oct as my landlady is moving out, they have been no help phone or email about properties no help at all say they’ll phone me back never do I feel it’s because I’m a single parent and they think I can’t afford anything so wake up browns us single parents are doing ok. Never did I think I’d be descriminated against being a single parent !!!!

Shelli · 1 September 2024

★★★★★ 5/5

Google

I found WH Brown to be very professional and understanding = we found Lisa Gove was prepared to go the extra mile to ensure that her client was updated on all aspects.she was very helpful and kept us up to date within boundaries. We would definitely recommend WHBrown on the basis of how their Staff made you feel welcome.

Trevor · 10 November 2022

★★★★★ 1/5

Trustpilot

Promise the skies, deliver what exactly?

When I heard the sales pitch about how they can afford to offer no sale no fee because they're a huge agent and can afford to take the losses, I should have considered whether this also meant they were lazy and lacked any hunger for sales. Seems they're main selling strategy is to argue for the lowest selling price, only to come back in 2 weeks and try to push an even lower sales price, so ultimately it is the vendor who 'takes the losses'. 26 August 2024 - the lacklustre service rolls on. Complete failure to vet viewers leading to time wasting and sheer frustration. Avoid!

Heff · 26 August 2024

★★★★★ 1/5

Trustpilot

Not for the Inexperienced

This company provided extremely poor service, they have been found by the property ombudsman to be negligent in their duties. They failed to get previous landlord or any personal references for the tenant they provided on their 'tenant find service' . They failed to do the start of term inventory in a timely manor. They used an external company to do the credit checks who managed not to find the tenants CCJ's that they already had. If you use this firm be advised you will need to supervise them at Every step and check every step of their work. Not for the inexperienced. And they will charge you for the privilege of being incompetent.

Karen · 8 August 2024

★★★★★ 4/5

Google

Contacted William H Brown, as I was looking for a property for my daughter. The call was answered promptly by a very chatty and courteous lady. I was then contacted by Jack, who was polite, and very knowledgeable about the property we were viewing. Would highly recommend this estate agent.

Denise · 24 June 2024

★★★★★ 1/5

Trustpilot

Bunch of illiterate clowns - don't waste your time!

Staff apparently not able to read or write or dislexic! I asked for a an email to confirm the date of my valuation - didn't receive one because the illiterate on the other end of the phone seemed incapable of writing the address down, despite me repeating it several times! He then proceeded to talk over me to blank my response, causing me to raise my voice in order to be heard - still haven't had a response from them!

David · 26 July 2024

★★★★★ 5/5

Google

I have had the absolute pleasure in dealing with Kirsty the last few weeks whilst applying for a mortgage. She was incredibly professional and we instantly felt at ease with her and her excellent advice. She made the whole process painless and easy and I would recommend her to anyone in a heartbeat

Kimberley · 25 April 2024

★★★★★ 1/5

Trustpilot

Brown by name, brown by nature

I was interested in viewing a house marketed by William H Brown, but because the listing contained no information at all about services or council tax, I emailed the branch a list of questions. This was ignored.Several days later, to follow up, I 'phoned to ask the same questions. I was told that someone would call me back within the hour. No one did.I 'phoned again after three hours, was given the same story, and the same result. No one at WHB could be bothered in the slightest. Business must be good.I gave up and went somewhere else.

Owl · 20 July 2024

★★★★★ 1/5

Trustpilot

This is an appalling estate agents…

This is an appalling estate agents company who do nothing but constantly harass you everyday to get you set up in absolute dubbed properties to rent from my experience, plus their attitude is very pushy and rude too as they fail to always reply to your messages or needs so stear clear of this organisation - DON'T CHOOSE THEM!!! May I also add that cause of their blackmailing to get me into a property that had a history of mould on one side of the back to back property, it has increased my asthma condition which they were asked about before but no honest answer was given so thank you tripe heads for your lack of care towards health

Quentin · 16 July 2024

★★★★★ 5/5

Trustpilot

Outstanding success selling my house from colchester St John's branch John's

Colchester St John's branch this was the first time I've sold a property I was very nervouse Graham came round. And valued so polite extremely experienced put me at ease like we had known Graham for years A***** TY GRAHAM .then we met Sam so easy to chat to helped me when I didn't understand forms ect a credit to your team ty Sam top marks nothing was to much trouble A***** WE also spoke to the other members of the team John and sorry I can't remember the lady's name .the team is a family we was made welcolm by all . I didn't realize how much there was to do .I'd recommend this branch for there experience support and go above and beyond to get things done ty cathy danny ipswich rd

Catherine · 15 July 2024

★★★★★ 1/5

Google

Awful communication. I have received 3 emails stating I am in rent arrears when I am not, and have never been. I respond to the emails asking questions why I am receiving the emails, but no one ever replies. So unprofessional. A joke of a company. They will withhold information if they believe it is detrimental to making a sale/getting a contract signed. They told different stories to me and the landlord, resulting in both of us rushing to sign an agreement when there was no need to. Only care about the money, not dealing with peopleNegativeResponsiveness, Professionalism

Richard · 23 October 2021

★★★★★ 1/5

Trustpilot

Absolutely terrible

Absolutely terrible. We agreed to the purchase of a flat, but after four months, our solicitors informed us that the seller didn’t even have a copy of the lease. This oversight by William H. Brown wasted our money and time , as they didn’t check the details before listing the property.As a goodwill gesture, they showed us another flat before it went on the market. We made an offer via email, it was accepted, and we were told we could proceed if we completed the survey within a week. We did the survey, secured a mortgage offer, and then found out that a neighbour put an higher offer, and the sellers decided to go with that, even though they had signed a contract with William H Brown. We had no rejection of offer or correspondence whatsoever .They wasted our time and money and unprofessional behavior with constant blame-shifting. I do not recommend William H. Brown at all. Please read all the reviews or speak to ex buyers you will be amazed before considering them .

DoDi · 9 July 2024

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

A dreadful experience. Lots of promising words at the start but once you’re signed up nothing, no contact all. As an example, they promised to send round a professional photographer but took a few photos on their phone for “office use”. Next thing I know those crappy phone photos are online. When selling a house, the first month is when you get the most interest and I lost out on that due to W H Brown lack of enthusiasm and engagement. I will never use them again.

Steve · 8 July 2024

★★★★★ 1/5

Trustpilot

If I could give 0 I would

If I could give 0 I would, from the start it was bad, booked a valuation in for the Thursday, on the Tuesday got an email to say my valuation slot had been cancelled so rang the number on the email to rebook, got through to one branch to be told that branch doesn't deal with my area and they gave me the branch that does, so tried ringing them after numerous attempts and unable to get through I emailed back to that email address to say the issues I was having. Someone finally rang me back, the girl on the phone explained it was a head office mess up to why I had been booked in with the wrong valuation person, ironically the girl said she felt like she had spoke to me before (this is where the irony sets in, it wasn't head office that booked my original valuation in, it was in fact her! So first lie from william h brown), so booked in with their valuation guy to come on the Saturday.Anyways Saturday comes, he's all prepared with information on my house and the area etc... however, much of the information he provided was either known lies or half truths, he asked what other estate agents had valued the property at and then added 5k to their valuations. At the end of everything he said so shall we sign you up then, when I said ill have to think about it, he then turned to my partner (baring in mind this was already made clear the house was mine) and asked what he thought (did not like this, felt like undermining was apparent in his approach). He then said about booking us in for the Tuesday after to get us signed up.After he left, upon a little thinking decided to go with another estate agent so rang up william h brown and cancelled the Tuesday appointment, gave the reasons why and thought that would be the end of it, but no 10 minutes late the valuator rings up to find out for himself why I had decided to go somewhere else so after that phone call thought that would be it, how wrong could I be, over a week and a half later now just had my 5th call from william h brown and when I said in this last call about sick to the back teeth of them ringing me and it always being off different numbers she said they don't all share the same system so doesn't know who's called and when, I do not believe this, I believe the harassing people into signing is their technique.So word of advice, do not even get a valuation from this company..... avoid like the plague!!!

Jenni · 4 July 2024

★★★★★ 1/5

Trustpilot

Awful overall..

Awful overall... super friendly service to start with and had it tenanted quickly but that's where the good stuff ends and the nightmare begins... the tenants were not "ideal tenants" as they had said, of course they did not let you have much information about who they are prior to agreeing to take them on. You have no choice in who you take on essentially. Wouldn't be surprised if they promised the tenants something you had not agreed to and blamed the landlord for not delivering.Oh, in addition they have expensive hidden fees so if you think you are getting a good deal you are not. They as any others hide behind their well drafted terms of business, of course they lure you in on other terms but this is just verbally mentioned to you.Good agents are hard to find unfortunately.

Jag · 3 July 2024

★★★★★ 5/5

Trustpilot

The best estate agent in town!!

We cannot praise and thank Ben and his team enough for the true support and caring attentive service. We had a extremely stressful time during the sale of our house due to short comings by some of the solicitors in the chain. Ben was on hand to guide us and give us a truly wonderful end result!! We would recommend Ben and his team to any prospective sellers or buyers!Paul and Susan Stenhouse

Sue · 27 June 2018

★★★★★ 5/5

Google

Looking for a new place here in Colchester has been a huge headache for me, but Lucy has made everything so easy and quick! She is extremely kind, so efficient and knowledgeable! I have worked with many other estate agents in Colchester, but William H Brown is the top one, for sure. Highly recommend them!

Ahram · 23 October 2022

★★★★★ 5/5

Google

Emma and Hannah recently helped me in renting my Colchester Property and they were both amazing. My property was rented in a few weeks without bothering me, communication was excellent on updates and documentation. Everything was managed so well. would highly recommend them

Daniel · 23 October 2023