Trusted Agent profile · Colchester
★★★★★
1,531 reviews across 3 platforms
8 Culver Street West, Colchester, CO1 1JG, CO1 1JG
William H Brown's office in Colchester, at 8 Culver Street West, is rated 2.7 out of 5 across 1,531 reviews on three platforms, including 357 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards William H Brown won in 2026.
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
5/5
GoogleAs a first time mover and not a clue about the process Hannah (our agent) was super helpful. Kept us updated and in the loop at all times. Would recommend to anyone who need help moving especially since she was the only out of 7 agencies we went to call us and actually offer us a flat. Thank you
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAvoid Stevenage branch at all costs
Started out overly friendly couldn’t do enough to get things moving then once they got my payment, everything stoped lack of communication constantly having to chase false promises constant delays -just a heads up they take payment before they do the work not after so I lost money for a mortgage I never got from Deniz in the Stevneage branch. I’ve used William h brown before (not this branch) with no problems but this experience with Deniz and the Stevenage teams was truly shocking. Avoid at all costs! When actual work was involved the team were rude and unhelpful making the process even more stressful.
5/5
GoogleI had an outstanding experience so far with this agency, i had a viewing booked yesterday with Jack, and the whole experience couldn't be better. Very respectful, professional and helpful. Hopefully i will find my new home with them
Thank you for your 5* review Jan. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleI had a great experience with William H Brown recently. Hannah was very supportive and always available. She answered all of my questions and gave me advice when needed. The process of renting was very fast even though I was still abroad!
5/5
TrustpilotWe have to thank Jack and team at the…
We have to thank Jack and team at the Stevenage branch of W H Brown. Jack gave us a valuation and the house sold within 2 weeks. Every question we had was answered promptly and professionally. We would highly recommend W H Brown and would definately use their services again.
1/5
TrustpilotAbsolutely shocking customer service
Absolutely shocking the way they treat customers.The initial meeting was good, but the minute you sign on the dotted line for them to sell your property, it all goes downhill from there.Three times I had to tell them I didn't want accompanied viewings (I worked in new homes for 14 years, so I think I know how to sell a house!) and someone would "be on their way"!!!!I felt that the staff were patronising, and couldn't really be bothered.In the end I changed agents to get a better service (of which I did) but in the end one of the original viewers made an offer, so we were reverted back to WHB.The sales chasing was hit and miss, even our solicitor said he didn't know who was representing us for the first few weeks!!The straw that broke the camels back was the email I received a week before we completed from Amanda, to say that they had referred us to the debt collection part of WHB and they wanted us to pay ASAP! I rang and asked the member of staff to get Amanda to ring me as we had not yet completed on the sale!!!!No one ever called, not to apologise for their mistake, but also to tell us we had completed!Discusting way to treat customers. AVOID AT ALL COSTS
5/5
GoogleHappy with how quickly this company operate and how friendly the staff are.
Thank you for your positive feedback! We pride ourselves on providing efficient service with a smile. It's great to hear that you had a good experience with our team. We appreciate your support and hope to see you again soon! Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleJack and the WHB lettings team (Emma & Hannah) were very helpful, knowledgable, and provided me with all the information I needed when using their services recently. They kept in contact with me regulary, answered questions and generally went above and beyond - great customer service guys!
Thank you for taking the time to leave us your 5* review Steven Driver! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleHonestly I have nothing other to say than Hannah and Emma are AMAZING! the help and the non stop calls and drop in from me. They definitely are an asset to the company! Thank you ladies
Many thanks for your fantastic 5* review Sara. I will of course pass on your kind hearted words to our Culver Street West branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleI’d like to thank all the people at William H Brown Colchester, for their hard work and dedication in getting my house sold within a week of going live on line. The pictures were superb and they kept me updated at every opportunity. Special thanks to Cameron for all is hard work and dedication. Would definitely recommend againPositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotI have been dealing with Megan Evans at…
I have been dealing with Megan Evans at WH BROWN Parliament Street. Megan has been brilliant, super helpful all the way through the process of selling our house. Highly recommend.Annemarie Tait
1/5
TrustpilotNo customer service.
I made an enquiry by email on a property in Norfolk over the weekend. I had two calls that terminated when I answered. The third time, I had a young lady who sounded as though she was in a call centre. She knew nothing about the property, failed to answer any of the written questions provided in advance of my call by email, put me on hold when I asked to be transferred to an estate agent, and then terminated the call. I doubt they’ll ever sell this property if this is the height of the service provided.
5/5
GoogleHannah MCcreath and her colleague Jack assisted me in getting a property closer to school to rent in a quick time schedule! I appreciate Hannah most in particular, for going above and beyond to ensure that delays beyond my control were resolved. She is the best!
Sakina Asket thank you for taking the time to leave us your kind words and outstanding 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotFrom rising damp to black mould
From rising damp to black mould, their response was to clean the gutters and that was it. Needless to say it returned every few months. We had no boiler for the last 3 months from December to April, in a house that the back windows are single glazed. We was provided 1 small heater to heat the whole house and given £100 rent reduction for this which is absolutely disgusting. Apart from Tom staff are argumentative and sarcastic. All round bad experience.
2/5
TrustpilotDisappointed in Holderness Road Hull Branch
My daughter purchased a property through the Holderness Road Hull Office, although staff were initially very helpful, Charlotte became very rude to me because I didn’t want to use their solicitor they recommended, they were going to charge £1200 + for the conveyancing. It is obvious she was going to get a commission from it and when I quoted other solicitor prices she became defensive, got very angry and told me to stop talking and listen to her, when I said, don’t talk to me like that she put the phoned down on me. Totally unprofessional. They also blamed our new solicitor for holding things up, admittedly they were very slow but the sellers solicitor had only sent part of a document our solicitor requested, but WH Browns staff didn’t want to know about this. They kept saying the seller was angry and frustrated at the delay but if her solicitor had sent the full document in the first place it may have progressed quicker. All in all I would not recommend WH Browns.
5/5
TrustpilotHi just sold my house through this…
Hi just sold my house through this agents at 1st i was struggling then eventually this nice person called shona came into my life and sorted everything out without her i would of not been here in my new house iv had a grt experience with her she attended my calls and emails straight away and helped through out this journey she was a god send for me please everybody ask for shona she is grttt 100 percent efficent 😊
5/5
GoogleLovely experience with William H Brown. They made the process really smooth and swiftly answered my queries as a first time renter. Emma in particular was very helpful and friendly! Thanks to you all!
Many thanks for the great 5* review and your kind words Ellie. Best wishes, Lucy, Customer Relations.
2/5
TrustpilotThe vendor has lost many thousands
Viewed a property, offered asking price, advised that there were 2 other offers, we were prepared to offer more. Vendor wanted time to consider offers. We were then told that they had accepted another offer. We were not given the option to make another offer. Then I received a copy of the email to the buyers whose offer had been accepted - a very unacceptable and unprofessional mistake. There seems to have been no duty of care to the vendor to obtain a better price.
4/5
TrustpilotWell done to the team at Crystal Peaks
Well done to the team at Crystal Peaks. From initial valuation to final sale, all members of the team were very professional and proactive when dealing with our queries. All of them were extremely approachable and very friendly - even when coping with the Covid restrictions. Special thanks to Beth and Maisie for their help in securing the sale.Kind regardsChristine and Steve
5/5
GoogleFantastic service and people. Very understanding and helpful, always on the ball and made the whole process of selling my deceased father's property smooth and easy. Would recommend to anyone! Thank you Michael, Lisa, Rachel, and the entire team.
5/5
TrustpilotExcellent advice and support from day 1…
Excellent advice and support from day 1 to completion. Lee Dillon and Ash Moakes were outstanding. I cannot recommend them highly enough. They gave the highest valuation which was also achieved of three estate agents we asked to appraise the property.
1/5
TrustpilotAVOID! Bullies! Run by children
Worst Company I have ever had the misfortune to deal with . Run by a load of teens - 20 something jumped up little wannabes who think they are better than everyone because they work in sales. The pushiness of these wannabes is ridiculous I work in sales and I understand commission but if someone says 'no' they have said no , no need to ask me 6 MORE TIMES ! THE ANSWER IS STILL NO ! Funny they didn't do this to my husband , so because I'm a woman you think you can bully me into say yes !! Wrong woman to try and do that do as they found out! Threating bully teenager run , and any questions you got about the property I hope you don't want answers unless you want 'I'm not sure' 'ill get back to you on that' 'tbh I've not been in this industry long' JOKE OF A COMPANY !!!!!Hire people with experience not children Who don't understand the word noAvoid!!
5/5
GoogleI had an outstanding experience renting a property through William H Brown. Their customer service was top-notch, and I want to extend my heartfelt gratitude to Hannah, Emma, and Jack for their exceptional support throughout the process. They made the entire renting experience incredibly smooth, and I couldn't be happier with their service.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
3/5
TrustpilotGood and not so good
On the plus side, in the early days mid-2023, WHB got the ball rolling quickly and I felt confident I'd picked a decent estate agent. They supplied viewings a matter of days after my house was listed for sale, often two or three a week, though this tailed off as the year went by. I eventually sold my house in 2024 after asking WHB to reduce the asking price they'd recommended. The flip side of my experience is that, apart from marketing the property, I'm not sure what they brought to the party to warrant their high fee. I had to lead all the viewings as the staff they sent to accompany prospective buyers were very pleasant but, understandably, didn't know my house and therefore couldn't do much to enthuse buyers or answer any factual questions about it. I received very little feedback from WHB about the comments of the people who had viewed my property; I felt feedback from them would have been very useful. Also, WHB told me about what was said to be an unhelpful attitude of two buyers who were keen to sell their own house through WHB and buy mine. This conflicted with what the buyers told me. That concerned me as the buyers in question came across as straight and down to earth people. Why the different versions of events? Then, when it came to finding me a short-term rental property, a key piece of information I needed wasn't shared with me. When I queried this, WHB argued it was something I would be expected to know. Isn't it the estate agent's job to ensure their clients are fully informed? I emailed WHB and requested evidence that this information had been shared with me but no response was forthcoming to show they were right. Anyway, I've given three stars as, having spoken to friends about their own house moving experiences, I reckon WHB are little different from many other estate agents - a mix of good and not so good. Selling through WHB wasn't an awful experience for me at all, though it wasn't great either.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for William H Brown, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. William H Brown Colchester hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Colchester.
Yes. William H Brown Colchester won Trusted Agent in The Trusted Agent 2026 awards.
