William H Brown Colchester reviews

★★★★★ 1/5

Trustpilot

Dishonest and Cheats

What a complete bunch of thieves and…What a complete bunch of thieves and totally dishonest not to be trusted if you are renting from them.I rented a bungalow from them, and they asked me if I could leave early as ​they had another tennant. I agreed I would do what I could and moved out 4 days early. Now refusing the refund.Also claiming £750 in damages claiming damages that were in place when i moved in and after i spent a considerable amount of time and money improving the property. Gutted !!

David · 27 September 2023

★★★★★ 5/5

Google

Lorna was really helpful even from the initial call to make the booking to view my new property. The whole process took 3 months (solicitor delays not WHB!) but Lorna kept in touch the whole time. Nothing too much trouble and did all in her power to speed the process up! I would definitely recommend.

Hannah · 23 October 2020

★★★★★ 5/5

Google

A very fast responsive estate agent. Have been brilliant from the start! They let us have a second veiwing so we could measure the rooms. The staff are all very friendly and have all been so helpful throughout the process.

Chloe · 26 March 2024

★★★★★ 1/5

Trustpilot

The worst letting agents ever

This is probably the worst letting agents I have ever used. They take your money and don't do anything. They put in tenants with no money. You have to chase up constantly. You have to deal with the tenant if you want something done. Basically you have to do it all. They will charge you for every little thing. The agents don't know anything when u call up. The staff turnover is high and so you never have the same person helping you. I would avoid at all cost. They still owe me money and don't ever communicate. They are seriously the worst agents I have ever worked with. Get this, the tenant cost me £8,500 and counting of damages.

Peter · 20 September 2023

★★★★★ 1/5

Trustpilot

Terrible Service

Terrible Service. I havent had someone speak to me so rudely and unprofessionally over the phone before. Stay clear from this agency, they treat customers like criminals. You do not build a reputable business like this. Plenty of other agencies to choose from. I though I had a booking today and rang the doorbell. The agency called me back like I was a criminal over a simple mistake a pizza delivery man can make, escalating things way out of hand, what a show that was. I had a booking for a property tomorrow with them, CANCELLED. Save the time. I also raised a complaint to Their Complaints department as this is unacceptable for a business. Also, their website shows Feefo feedbacks but these are only for people with an existing contract with them, if you had a terrible experience before you rent thier properties, it can't be added there. Classic.

Lucas · 18 September 2023

★★★★★ 1/5

Trustpilot

Unprofessional. They breached the code of conduct and duty of care to me.

Unprofessional. Amongst other errors such as false valuations not based on comparable properties or data, WH Brown reduced the price of our property listing ‘without’ permission. Very unapologetic about their mistakes. These errors affected the perceived value of our property resulting in below market rate offer. I would NOT recommend.Their complaints process and upper management were very unwilling to help come to a solution, they were very unhelpful and rude, often aggresively talking to me with a raised voice. Avoid them!

Alexander · 18 September 2023

★★★★★ 1/5

Trustpilot

I have experienced very poor customer…

I have experienced very poor customer service from W. H. Brown Stevenage office. (The issue is ongoing)Me and my husband have rented a property via W. H. Brown Stevenage office in Ickleford area. After a year we purchased our own property and gave notice to our landlord.We are in good terms with our landlord and have been in touch as neighbours.After our notice, we had written confirmation from our landlord that we would leave the property on a certain date. We contacted W.H.Brown and stated that our landlord agreed this date and has sent the office an email in addition to this.They said they will talk to our landlord and calculate amount due to pay accordingly. However the firm hasn’t got back to us with the amount for us to pay on time, therefore our bank has sent the full amount of the rent as we had a standing order.We have contacted the estate agent several times to send our money back but have been told this would happen ‘next week’. It has been almost a month and now that we have left the property, moved in our new place and still not paid the amount back.In addition to this it has been 17 days since we left the property and our landlord confirmed the deposit should be returned in full.However neither our deposit nor the overpaid rent bas been returned to us.We have been calling the office and Steve (the agent responsible) is always out and we are left with no explanation by the firm.I filled a complaint and looking to hear back.This has affected our finances. Especially when you have a new house mortgage to pay and all the other expenses this firm has caused us a big amount of unnecessary stress.

Ayge · 12 September 2023

★★★★★ 1/5

Trustpilot

What a complete bunch of thieves and…

What a complete bunch of thieves and totally dishonest not to be trusted if you are renting from them.I rented a bungalow from them, and they asked me if I could leave early as ​they had another tennant. I agreed I would do what I could and moved out 4 days early. Now refusing the refund.Also claiming £750 in damages claiming damages that were in place when i moved in and after i spent a considerable amount of time and money improving the property. Gutted !!

David · 12 September 2023

★★★★★ 1/5

Trustpilot

Were not clear and transparent about…

Were not clear and transparent about the 14 Day cooling off period. Verbally told we could cancel but this is not so. When we informed them we had changed our minds we were told ok. However then informed we could not sell with another agent because we had signed contract. Also did not ask us about sole agency just filled this part of contract in themselves. Agents are not honest. Would rather not sell house than let this agency act for us. Would definitely not recommend as you cannot trust them to act in your best interests.

Dawn · 7 September 2023

★★★★★ 5/5

Google

Emma has been great all the way through the process of finding me the right Tenant for my property and making it a smooth journey. Would highly recommend! Thanks Emma.

Philip · 23 October 2023

★★★★★ 1/5

Trustpilot

Terrible

Same review I've left on Google: Really don't recommend them as they have no idea about the property they're selling, the viewing agent knows even less and they don't even have the decency to clean the property they're selling. Not to mention that throughout the process they keep trying to force you to work with their advisors. Next time I'd go for nestledin, butchers or any other agency who respects their buyers enough to at least welcome them to a clean property. As a date I'm selecting the 10th of July as that's the time we got our keys.

AleVa · 30 August 2023

★★★★★ 1/5

Trustpilot

very bad service

put house up for sale in march not had any viewings and not 1 phone call from i emailed them to give 28 days notice still no phone call to ask why i was ending the contract with them spoke to someone who has his house up for sale down the road and it is the same for him its like they dont care

Gene · 28 July 2024

★★★★★ 1/5

Trustpilot

Extremely Disappointing Experience - Stay away!

My experience with William H Brown has been nothing short of frustrating and disappointing. We initially approached them to rent a property for a 6-month period, only to discover later that the contract we signed was actually for a year. This information wasn't clarified until I proactively reached out to them at the 5-month mark to inquire about the next steps.Throughout our tenancy, we encountered numerous issues with the flat, but the most concerning problem was the recurring leaks in the main bathroom. The first leak prompted an engineer's visit, which appeared to address the issue temporarily. However, the second leak occurred in the same bathroom, leading to further damage. Both the bathroom carpet and adjacent corridor were soaked, and even the walls suffered water damage.The response from William H Brown was to remove the bathroom carpet and leave behind an industrial-sized fan and dehumidifier, instructing us to run them as much as possible. We complied with their instructions diligently for an entire month, then two, and even three, yet received no communication or updates from them.Eventually, after three months of enduring this situation, we were informed that the landlord intended to repossess the property for repairs. However, just before our departure, a representative from William H Brown approached us, suggesting that we stay in the property due to the challenges we had endured. This was an incredibly insensitive proposal, considering the prolonged inconveniences we had faced.Not only did they leave us with an unusable bathroom filled with machines and cut pipes, but they also left the flat without carpets, exposing metal fixtures where the carpets used to be attached. Despite being unable to use the bathroom for three months, no rent reduction was offered.To make matters worse, even after vacating the apartment for a month, we have yet to receive a refund for the electricity consumed by the industrial machines they left behind. Our attempts to contact them have been met with empty promises of returned calls, further adding to the unprofessional and distressing experience.In conclusion, my encounter with William H Brown has been marked by a lack of professionalism, poor communication, and an utter disregard for tenant well-being. The entire situation has caused significant stress and frustration. Based on this experience, I would strongly advise against considering their services.

Sérgio · 20 August 2023

★★★★★ 1/5

Trustpilot

For 3 years I contacted WHB to sort out…

For 3 years I contacted WHB to sort out the severe and dangerous damp in my property. Nothing was done. It took 18 months to fix a hole in the roof, which no doubt contributed to this issue, as my ceilings fell in during the work on the roof. I made many improvements to the garden, including spending THOUSANDS on the severely overgrown garden. On my departure, I was accused of contributing to the damp (this was an issue from the OUTSIDE of the home) and that I owed them hundreds. They caused stress and anxiety to me during my letting experience. I found the dealings with them to be underhand, unprofessional and several health and safety regulations are ignored. They want to make a profit, be it by fair means or foul. Their customer care and attention to the welfare of their tenants needs some serious improvement!

Louise · 18 August 2023

★★★★★ 5/5

Google

LETTINGS Emma Marfleet and Lucy Free handled our lease. Both were extremely professional and proactive, constantly keeping us updated and getting things over the line quickly. Especially impressed with Lucy, given that she had only just started. Thanks for your help!

Jono · 23 October 2022

★★★★★ 5/5

Trustpilot

Consistent excellent service from W.H. Brown

Consistent excellent service from W.H. Brown at Clacton. Particularly Michelle, who goes over and above what is required and has done so for many months, She works hard, is polite and never makes me feel a nuisance :). Thank you so much

Jane · 2 September 2022

★★★★★ 1/5

Trustpilot

STAY AWAY from Williamhbrown - Sequence

STAY AWAY from Williamhbrown, they charge dual fees! We have had an awful experience with the Colchester culver street estate agents. They didn’t turn up for half the viewings and when they did turn up, it was someone who had just started with them and barely had any experience. I had to show people around when I had specifically told them I had just lost my dad to covid and i wasn’t up to showing people around. They cancelled lots of viewings, saying due to covid. They left doors unlocked. We were constantly asking them when we were out of contract, to which they replied 12 weeks, which changed to 20 weeks, then we got confirmation we could go with other agents. Then months later, after we moved we got a letter from MIL to say we were being sued for £4,200, which we are currently disputing. They said they introduced the buyer to us, but they pulled out and put in an offer on another property, then few months later viewed with Palmers and made an offer which we accepted. They told us they had sold our house and when we put an offer on another property, the estate agent who showed us around said you may need to check as your house hasn’t been sold. We had to withdraw our offer. Honestly it’s been a nightmare, steer clear of this agent, I am going to go on every social media site I can and let people know what these agents are like.

Lisa · 26 July 2023

★★★★★ 5/5

Trustpilot

We were buying a house from WHB and we…

We were buying a house from WHB and we are currently selling it. We are very satisfied with the professional service. Everyone is always very nice and helpful, especially Cliff, who we can always rely on. They advise themselves even in times of pandemics.Thank you to Cliff and the team

Justyna · 1 June 2021

★★★★★ 5/5

Google

Lucy was absolutely amazing from start to finish in helping us secure our new rental property. She was incredibly friendly and willing to go above and beyond to help us and answer any queries. Thank you so much!

Hattie · 13 January 2023

★★★★★ 1/5

Trustpilot

Underhand

I tried to sell a property through this company at auction and they had some very interesting views on the value. I said I would take my business elsewhere and the next day the local branch phoned me to try to get me to get the property put on the general sales market through their branch. I politely refused because their actions were very underhand. They have rung me weekly for a year since in one guise or another trying to get my business.

Andrew · 14 July 2023

★★★★★ 5/5

Trustpilot

WHB Holderness Road

WHB Holderness Road - Hull. The sale of my property went without any issues right from the start of the valuation with Neil to Charlotte and James coming to see the house so they could help with telephone questions. Charlotte kept me updated and it sold straight away. Very happy. Thankyou

Rachel · 31 January 2021

★★★★★ 5/5

Google

William H Brown made moving into my new home a simple and stress free process. Excellent communication and efficiency! Special thank you to Hannah, beyond happy 😊 …

Pat · 23 October 2023

★★★★★ 5/5

Google

The team in lettings have been brilliant, speedy, responsive and just very nice to do business with. Thank you to the team!

C · 4 December 2024

★★★★★ 1/5

Trustpilot

William H Brown

William H Brown - Scunthorpe. Initially , friendly staff but as time elapsed it became evident they weren’t interested in my plight as a tenant. However it was only until very recently I realised that one staff member in particular considered it acceptable to make stuff up and frankly her motives in hindsight seem racist. It’s not a word I use lightly either. I would be very concerned if you were to rent a property with this company and specifically this branch. Whilst I have absolutely zero proof to validate my opinion , the overwhelming feeling I have as a result of dealing with this person’s lies isn’t going to go away in a hurry.

GamorneiOne · 29 June 2023