Trusted Agent profile · Colchester
★★★★★
600 reviews across 4 platforms
25 Sir Isaac's Walk, Colchester, CO1 1JJ, CO1 1JJ
Harris and Wood's office in Colchester, at 25 Sir Isaac's Walk, is rated 3.5 out of 5 across 600 reviews on four platforms, including 329 Google reviews rated 4.8.
329
Reviews on Google
This office
10
Reviews on Facebook
This office
4
Reviews on Yell
This office
257
Reviews on Trustpilot
Business-wide
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
5/5
GoogleRecently sold our property with Harris and Wood. Shane, Marcus and the whole team were professional in how they marketed the house, proactive in finding a buyer in a tough market and ultimately very patient in the process from offer to completion. Would recommend them to anyone looking to sell in Rowhedge or the wider Colchester area.
5/5
GoogleI would love to say big thanks to a lovely Megan Power,who helped us to move in a lovely new property! She has been so skilled and always responds to my calls and enquiries. I do greatly appreciate her professional advice and help! Thank you again ☺️ 🙏
1/5
TrustpilotDishonest and unprofessional
Dishonest and unprofessional estate agents, did not honour their written commitments to us. Routinely rude, very unpleasant to deal with. They treat customers like pests, and do not try to hide it. I do not understand how they stay in business.
1/5
TrustpilotWORST Agent
Worst experience I recently migrated to UK and wanted to locate a house in the city centre. senior agent showed me a house just opposite to the bus station and I accepted the offer but he didn’t revert to me even after 5 to 7 days. I gave them calls messages and called the agency customer care numbers many times but they didn’t have the courtesy to call me back and respond. I had to waste my one week in a hotel also not looking for some other property since they stopped showing other properties. Senior agents have a very bad attitude and they are not holding a responsibility towards the customers very bad agent please don’t opt for these agents if you’re looking for a house in a hassle free way
5/5
GoogleMegan at Harris and Wood was such a lovely, patient and helpful lettings negotiator who went over and above to ensure the move into my new flat was as stress-free as possible. She always took the time to effectively communicate with me and reassuring when completing all the paperwork. Amazing customer service and I couldn't recommend her enough!
5/5
TrustpilotImpeccable services for 7 years now
These guys have managed a portfolio of flats for me for almost 7 years now, they are fantastic agents, I can’t find a bad word to say about their services, they are always on the end of the phone and constantly in touch with the market in terms of rent reviews etc, I can’t recommend these guys enough
1/5
TrustpilotAttempted viewing AWFUL SERVICE
Tried to arrange a viewing with the skipton office for a property that’s been on the market since November. (6 months) in Gargrave. Sent in an enquiry the night before detailing exactly what times and days I was available. A woman rang next day 4 hours after opening and asked if I was free on one of the days but no option of times, I had to ask her to clarify times 🙄. Having viewed a few properties during covid we have had different time allowances and this property needed tons of renovation (loads!) so I asked and she said 20 minutes. Then she said oh actually it’s 15. I then tried to discuss how we could have more or even 2 slots as we were coming from an hour away and she said right ok and cut us off!! Absolutely disgusting behaviour and extremely unprofessional. I’m sorry but I would never ever put my house up on the market with them let alone want to view with them again. We wanted to simply view but it gave me an impression of how a buyer is treated. Appalling service.
1/5
TrustpilotHorrible customer service
arranged viewing the property, the only time that the agent offered us was Good Friday at 12.00, we agreed and agent sent a confirmation of viewing. Yesterday we arrived at the place and waited 20 minutes, but the agent did not come, the phone number that is in the confirmation email says " we are out of office call us Monday " . We decided to knock to the property, and the seller of the house said that he decided not to sell house and remove listing from the sale yesterday. We are shocked, no one informed us that our viewing was canceled
1/5
TrustpilotIncredibly poor from Tom and Michela
Incredibly poor from Tom and Michela, just following a money making excercise. Not a decent bone in their body with invalid comments and no real reasons as to and why they want to keep my money. I’d avoid like them plague!!!
1/5
TrustpilotVery disappointed
A promise to return to do a video tour of property, this never materialised, asked for stats regarding our property but none available, a promise of a catch up after a viewing but received no phone call , never kept up to date with anything e.g phone calls regarding offer on our house . Awful experience had to constantly chase them !
1/5
TrustpilotTerrible Service! DO NOT USE!
First time renting, we went to view the property told the agent we were interested.Three weeks on we've had no contact from them to ask if we are still interested or whether the landlord liked us after filling in an application form for them with details of our salaries and contact information! It took them 3 days to send the form and when we received it we believed it was the wrong one! Poor at answering the phone in the first place as well! Obviously only interested in actually selling houses not letting them. Absolutely appalling. good job we've found somewhere else to view or god knows how many times we've have to chase them up to find anything out.
1/5
TrustpilotCorrupt - selling a house before viewings.
Went to view a property today, told we were first ones to view property. Immediately called to make an offer and was told an offer was already in place from someone who hadn't viewed property yet. Estate agent who showed us around told us there were no bids. Clearly these people are inventing bids hoping you out bid these and they get a bigger % fee. Don't buy from these estate agents, clearly corrupt and dodgy. I noticed 18th Jan review on here showed exact same thing happened before. They wasted our time and anyone else who views it after us, and potentially lying to pump up price.
1/5
TrustpilotWhere do I start?
Where do I start?Poor communication, apparently the vendor was told on several occasions something different from my verbal or email, we actually had sold a property and were 'ready to go' but also had alternative accommodation for 6 months.... Within this pandemic with 2 of us working full-time it would have been useful to have fulfilled the promises made that they could let us know of if any further offer was made on the property....Absolutely astonished at the moment... I have no words!!!
1/5
TrustpilotI had to take them to court to get 8…
I had to take them to court to get 8 months of rent paid to me. They collected the money ftom the tenants and then refused to pay the rent to me making up a list of excuses none of which were valid. I had to ask the tenants to pay the rent directly to me and then then threatened my tenants. I won at court. But you always lose as you pay costs. Don’t go to them for lettings or sales as they are run and owned by the same corrupt person Sam Sharif.
1/5
TrustpilotAbysmal Letting Service
They have demonstrated on multiple occasions their absolute lack of care for my property or my business. Most months I have had to chase my invoices.When there is an issue they take weeks to resolve.They have never (to my knowledge) visited my property to check on its maintenance despite me paying for a fully managed service, and despite me raising concerns that the tenant was not adequately cleaning / caring for the property.Now the tenant has vacated, and the property has been left in a unclean state with personal effects left behind, utility and council tax bills not paid for their duration of their rental period.They are constantly advocating for the tenant - as with other reviewers - you have to wonder who is paying them for their service - because they clearly feel that the landlord paying for their 'managed service' is not their primary concern.They have also provided legally incorrect advice (on when the deposit needs to be released) - something basic like this is unforgiveable.My advice to anyone looking to find a letting agent is to avoid this company at all costs.By far my worst experience of letting agents.
2/5
TrustpilotUnfortunately they fall short of what I…
Unfortunately they fall short of what I would expect from a letting agent. I haven't asked much from them in nearly 8 years , however , when I did encounter some issues they became nothing more than messengers between myself and the tenents. Didn't really take a stance to help me , just sat on the fence. I asked for quotes for work , they did not provide any so I sorted them myself. They checked out a property as all good which wasn't the case , I don't even think they visited for the checkout in the first place. Now I am chasing the gas/ elec readings and also the utility company name , they don't know any of this .
1/5
TrustpilotThese people are disgusting they sold…
These people are disgusting they sold me a place and it took almost 2 years for me to finally get my title because of that they sued me for rent that I refused to pay due to them not giving me my title went to the judge won the verdict got sued again a year later new judge who he obviously was in with went in their favor and now at Christmas they are taking everything from me I’ve put thousands into this property that should have been torn down never got it finished because of the title and now I have the title and they are able to take it all when I did nothing wrong but try to protect my investment .. I’m now going to be homeless with two kids even longer because of them ..
5/5
TrustpilotI give you 5 stars for being on top of…
I give you 5 stars for being on top of fools list. Never seen anyone dodging viewing appointment times. I registered my wife's details to book a viewing appointment and the lady on the phone lost her details 3 times and I had to repeat and then she contacted my wife to arrange an appointment for 15:15 and no one turned up. I phoned the office and they said you are one hour late as the appointment was at 14:15 and we sent you an email but email had no date and time. absolutely rubbish. Kimberley on the phone was very rude and unhelpful. All she had in her mouth was "you are late" when we were before the time they gave to my wife. Please if you want peace of mind then don't go to this place. Thank you
1/5
TrustpilotAppalling letting and estate agents
Appalling letting and estate agents, stay well clear. Gave out 2 sets of keys to builders when property was being refurbished , builder locked themselves out , all the keys on the one key chain which hunters had given out resulting in locks being changed. Came from London to have an appointment at the property to go over the refurbishment and get back on the market , Tracey did not turn up despite confirming with her several times the few days before, sales department no better , when discussing looking to see the boy said all leasehold properties are worthless and unsaleable due to cladding, wouldn’t listen or couldn’t understand our property did not have cladding and just said it was worthless as soon as he knew it was leasehold. Utter rubbish. Terrible estate and letting agents, terrible communication , they just cannot be bothered. Oh still have the tenants deposit after a month as we claimed for cleaning on it, they can’t be bothered chasing up the dps for that either nor will respond about it. Again can’t be bothered stay clear. Vile !
5/5
GoogleAmazing experience and support from Megan Power and Jack from the Colchester office! They have made the process very easy for me and my partner, from answering millions of questions to giving us quick and helpful updates. Couldn’t be happier with the service.
5/5
GoogleThis is the second time we’ve had the help from Marcus Jarman at Harris and Wood and both times he’s been exceptional at keeping in great contact and offering a more than well rounded service. You’re safe in his hands with the help from the rest of the team too! Thanks all.
5/5
TrustpilotCalled and spoke to a lovely lady who…
Called and spoke to a lovely lady who was willing to spare a few of her time to ask some questions. Very friendly and helpful. Great advice. Thanks Kiki.
1/5
TrustpilotExtremely bad service
Extremely bad service. They served me with a section 21 notice but informed me of the wrong date of termination back in June. This caused me to leave the house a month earlier than I had to AND paid for a full months extra rent when I was not in the property. And now despite having left the property in august I am still receiving rental invoices from them. Despite informing them of the problem each time they still havnt resolved it!A few years ago they switched to an online portal for reporting issues with the property that is awful as well.
5/5
GoogleI had very good experience with the harris and wood letting agency. Megan power gives full support for us through all the procedures. Thank you megan power your help to find the new property. And thank you harris and wood. Very good customer support we got.
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