Trusted Agent profile · Colchester

Gallant Richardson Colchester reviews

4.5

★★★★★ Excellent

164 reviews across 1 platform

5 Culver Street West, Colchester, CO1 1JG

Gallant Richardson's office in Colchester, at 5 Culver Street West, is rated 4.5 out of 5 across 164 reviews on 1 platform, including 164 Google reviews rated 4.5.

Google logo

4.5 / 5

164

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Colchester office, from every platform, shown as written. First names only.

5/5

Google

I have been with G and R now for some 8 or 9 years with 3 properties. As you would expect not everything with regard the lettings has been straight forward, and I judge people by how they perform when things go wrong, not what its like at the best of times. G and R have always provided up to date information and help with regard my tenants which helps. But most important to me, when there is a maintenance issue with one of the flats they are very quick to respond and arrange for repairs and the contractors they use very reasonable. I'm very happy with their performance.

Dave · 17 June 2017

Agent replied · 15 June 2024

Many thanks for your kind review which I will pass on to the team. Please do not hesitate to contact us if we can do any more. Tim Wade

5/5

Google

We would like to thank Craig from Gallant Richardson for offering an excellent customer service to us during the purchase of our property. He was patient with us during the viewing visit, very accommodating, informative and just easy to deal with throughout the whole process. He is an asset to the company!PositiveResponsiveness, Quality, Professionalism

Doina · 16 June 2021

5/5

Google

Extremely professional and competent team at Gallant Richardson. They provide a 5* service, highly reccomend them.

Rebecca · 16 April 2025

Agent replied · 23 August 2024

Thank you for your kind review Rebecca. We will let the team know.

5/5

Google

I had enquiries about the house within an hour of it going on the market. People started viewing the property within a day. An offer was made on the third day. Sold the house on the forth day. Andy was always on hand for advice. He kept me informed every step of the way. Absolutely brilliant service. Thank you Andy & Gallant Richardson.

Dgassi · 17 June 2016

5/5

Google

Very pleased with all the professional help that we received from Gallant Richardson, particularly Craig and Andy, when selling house. Can fully recommend this company.

June · 16 June 2020

Agent replied · 15 June 2024

Thank you for your kind review. I will pass on to Craig and Andy.

5/5

Google

We have been renting the property with Gallant Richardson since 2019, and we can't fault the customer service. Communication between us and the agency is excellent and maintenance issues are dealt with efficiently to minimise inconvenience to us.

Eli · 16 April 2024

Agent replied · 15 June 2024

Thank you for your kind review Eli. It is appreciated. I know the team work hard for both tenants and landlords to make sure things run as smoothly as possible.

5/5

Google

I have used Gallant Richardson for many years and always found them to be totally reliable and professional. Although my current circumstances are changing and I no longer need property management, if I did need this service again, I would not hesitate to return to them. Thanks to Gallant Richardson for all the trouble free years, all the very best for the future.PositiveResponsiveness, Quality, Professionalism, Value

Paul · 16 June 2021

Agent replied · 15 June 2024

Thank you for your kind review Paul and your valued custom over the years. All the best.

5/5

Google

Excellent service from both Andy and Craig made the sale an easy transactionPositiveResponsiveness, Quality, Professionalism, Value

Graham · 16 June 2021

Agent replied · 15 June 2024

Thank you for your kind review. Pleased we could help you find a buyer and see the purchase through.

5/5

Google

Very professional from start to finish. Estimates realistic and not the time wasting ego stroking over inflated valuations of other estate agents that will lose you time and potential buyers. The whole process and the communications were excellent and willing to go the extra to help. Would definitely recommend.

Roy · 16 April 2023

Agent replied · 15 June 2024

Thank you for your kind review. It was a pleasure to help. All the best with your move. If we can help in the future please do not hesitate to ask.

5/5

Google

Craig at gallant Richardson was absolutely brilliant every week he phoned me with an update. Chased solicitors. Nothing was too much trouble.. estate agent are not always given the best of comments. But I can honestly say I would reccomend gallant and Richardson without any hesitation... I wish all estate agents were as professional as they were ... well done!!!PositiveResponsiveness, Quality, Professionalism, Value

Carol · 16 June 2021

Agent replied · 15 June 2024

Thank you for your kind review Carol. I will pass this onto Craig. Glad we were able to help. All the best in your new home.

5/5

Google

A brilliant team. Really helpful and supportive, nothing was ever too much. I'd like to thank them all for making my stay at my rented home a great experience. Missing them now, actually!

Rusel · 16 April 2024

Agent replied · 15 June 2024

Thank you for your kind review Rusel. I hope you are well and you are enjoying your new home.

5/5

Google

Excellent service and fantastic staff. Gallant Richardson were letting agents for our property for twelve years while we lived overseas. They were wonderful and always did a fantastic job. When we decided to sell the property, they were equally as helpful and professional. Can't recommend them highly enough.

Richard · 16 April 2023

Agent replied · 15 June 2024

Thank you for your kind review Richard and we appreciate your business for so many years. It has been our pleasure to help. All the best.

5/5

Google

All our dealings with the staff at gallant Richardson have been really positive, with all of the team going above and beyond to answer any queries and address any issues. A much better experience than with other local estate agents! Thank you so much to the whole team

Hattie · 16 April 2023

Agent replied · 15 June 2024

Thank you for your kind review Hattie and for being such a good tenant. All the best in your new home.

5/5

Google

We have been dealing with this company for some time renting and the team have always been very professional in their approach to clients. We have recently been in the process of selling a property through them and they have been proactive and responsive throughout. We couldn't have wished for better service, hence giving them a 5 star rating which is well deserved by the whole team.

Andrew · 17 June 2019

Agent replied · 15 June 2024

Thank you for your kind review Andrew. Glad it all completed successfully.

5/5

Google

Andy and his team could not have done more to ensure our complicated sale went smoothly. We would highly recommend.

Judy · 17 June 2018

Agent replied · 15 June 2024

Thank you Judy. We appreciate your business over the years as a landlord and are glad the sale finally completed. Many thanks.

5/5

Google

Patient, polite, competent, and efficient service. As a first time buyer I had a very good experience with Gallant Richardson who did their best to make the whole process for me a rather easy and relaxed one. I also got a lot of useful advice not directly related to the house purchase. So, based on my experiences I can only recommend Gallant Richardson.

Felix · 16 June 2020

Agent replied · 15 June 2024

Thank you for your kind review Felix. All the best in your new home.

5/5

Google

A very Professional company, nothing too much trouble. Always were friendly and polite. If I sold another property, I would definitely use this company again. I highly recommend them.

Suzette · 16 April 2024

Agent replied · 15 June 2024

Thank you for your kind review. It was our pleasure to help. Hope the move goes well.

5/5

Google

I would highly recommend this estate agents. They were recommended to me by a close friend who has been using their landlord services for a long while. Andy and Craig assisted me with the sale of my property. Cannot fault their service and, most importantly, their communication was fantastic throughout, something hard to find with agents these days.

Joanna · 16 June 2021

Agent replied · 15 June 2024

Thank you for your kind review Joanna. Pleased we could help and all the best in your new home.

1/5

Google

My husband and I went to look for a house to rent, the lady met us at the door and she just said no. She didn't even bother to register us like other agencies did. Horrible and disgusting cuonstomer service, its even worse than corona. dont recommend this agency at all.

Olfa · 16 April 2022

Agent replied · 15 June 2024

We are very sorry you are unhappy with how you were greeted. Please feel free to contact me and we would be very happy to register your details. I only only imagine that because at the time of your visit our COVID policy was not to invite … More

5/5

Google

Professional and helpful experience throughout my two years of renting a property through them. Always dealt with any issues quickly, and always happy to help.

Imogen · 16 April 2024

Agent replied · 15 June 2024

Thank you for your kind review Imogen and for being such a good tenant. We wish you all the best in your new home.

5/5

Google

Having recently used G&L to sell, let and manage our property I can totally recommend all aspects of their services. They kept us up dated on all progress with prompt reliable communication. Their professional and polite attitude was refreshing as we required the added value for not being local.

Adrian · 16 April 2022

Agent replied · 15 June 2024

Thank you for your kind review Adrian. It has been our pleasure to help.

5/5

Google

Have used GR to manage the letting of my property for 20 years. They have provided a very efficient service nothing too much trouble. The 'team' in the office are always helpful and relieve me of any problems incurred with the property. I would highly recommend this company.

Clive · 16 April 2022

Agent replied · 15 June 2024

Thank you for your kind review Clive. Thank you for being a client for so many years and we wish you all the best.

5/5

Google

These helpful people have been dealing with my tenancy for several years now and have always made the renewal process clear and straightforward. When I have had occasion to visit the office, or speak to them on the telephone, I have found them very eager to help and happy to be doing so. Good luck to them all.

Stephen · 17 June 2019

Agent replied · 15 June 2024

Thank you for your kind review Stephen. Glad you are pleased with our service.

1/5

Google

I called about a property wanting more info about the pet policy, the first person who picked up told me pets were allowed, then I called again and somebody else told me that they had to make sure about the pet policy before I could …

Caterina · 16 April 2022

Agent replied · 15 June 2024

I am very sorry you were not happy with the service. We do have some landlords who are happy to accept pets but depending on what pets and we do have sometimes have to speak to the landlord first to check. If someone was meant to come back … More

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Gallant Richardson's Google reviews
The Trusted Agent

Is this your office? Claim your page.