Gallant Richardson Colchester reviews

★★★★★ 5/5

Google

All the staff went the extra mile to make the buying process as easy as possible for me. I’d definitely recommend Gallant Richardson and would be happy to use them to sell my home in the future.

Andrew · 16 April 2025

★★★★★ 5/5

Google

I couldn't recommend gallant richardsons enough, we have used other local estate agents over the years but these guys went to the ends of the earth to secure our tenancy, the made the paperwork easy to understand and we ended up buying the rental from our landlords. During our years of renting with GR they have been approchable and have ensured that the property has been kept to a standard. 5 stars from our family.

Sam · 16 April 2023

★★★★★ 5/5

Google

The first question Andy from GR asked when we met was why us? My response was, because of the Google reviews. So it's only fair I add to the reviews. My property wasn't the easiest sale GR have ever had, but the commitment and professionalism from the whole team was fantastic, they never lost faith that they would find a buyer. Constant feed back and advice was first class. From start to finish Andy, Craig and the rest of the team were outstanding

David · 16 April 2022

★★★★★ 5/5

Google

I have just exchanged on my first property, I have no direct experience with any other estate agents, however I have experience sales and buys through friends and family and seen their experience with other estate agents . I have to say I’m not one for leaving reviews however I am extremely impressed and more than happy with the service I have had. I have been dealing with Craig Tarbet, he has been incredible useful and extremely friendly and helpful throughout this process, from me being a buyer the service he has given I can’t fault. For a first time buyer I feel Craig has really helped me through the process and very grateful. Regular contact made from him to. Overall a massive thumbs up and highly recommend and I know when the time comes I’ll be looking to sell in the future I will sure be using this company and hopefully Craig again too!

Billy · 16 April 2022

★★★★★ 5/5

Google

I rented with Gallant for years, throughout the two tenancies which I enjoyed with Gallant as the agency, they were always available, always helpful. In addition, solved any problem that I may have had re: repairs etc. quickly, and with no pain :) They are efficient and always greeted me with a smile and a affable rapport! I have just moved far out of the area; hence, I am no longer a client, but I strongly recommend them . Well done guys!

Jean · 16 April 2022

★★★★★ 1/5

Google

This company is advertising rental properties that say no children. I’m disappointed to see this continuing as a blanket rule. Hoping to see real enforced change this year with rental reform.

Xavier · 18 April 2025

★★★★★ 5/5

Google

We have been using gallant and richardson to manage our rental properties for a number of years now and recently to purchase and sell property and I must say nothing is ever too much trouble, they are always very friendly but also remaining professional wouldn’t want to deal with anyone else would definitely recommend

Heather · 16 April 2024

★★★★★ 5/5

Google

This was the first time our daughter had entered into the renting scene as well as ourselves and we found Jo and the team at Gallant Richardson to be very professional, helpful, understanding and considerate. Nothing was too much trouble. She answered all our questions fully and put us at ease. When we come to wanting you sell our own home we will surely pay them a visit

Steve · 16 April 2023

★★★★★ 5/5

Google

Both Andy & Craig from Gallant Richardson were able to help navigate us through an extremely difficult house sale, despite this not being their responsibility to do so but instead stepped up where other 'professionals' in the process had failed to do so. Had they not been kind enough to fight our corner every step of the way, we would not be currently sitting in our dream home. We can't thank them enough for the time taken and the teary phonecalls they've endured throughout the process. They've been our little rock.

Katie · 24 October 2021

★★★★★ 5/5

Google

This is an exceptional agency operating in exceptional times. They just negotiated a flat sale for me with a buyer moving out of London. Pandemic challenges meant the purchaser bought simply from a video 'virtual tour' in tandem with comprehensive discussion with Andy and team. (The buyer didn't actually view the property until after completion) Incredible professionalism from Andy Wade and Co.PositiveResponsiveness, Quality, Professionalism, Value

Trevor · 16 June 2021

★★★★★ 5/5

Google

I would like to thank Gallant Richardson Property Agent as my family decided to move to Colchester from Hong Kong and wanted to rent through Rightmove. I was lucky enough to find Gallant Richardson because they were willing to help me rent. From the beginning until we moved in, they provided great service and answered our questions promptly. I would highly recommend Gallant Richardson to everyone.

Tang · 16 April 2023

★★★★★ 5/5

Google

Having brought and sold property I can say without any hesitation that they must be the best Agents in town. They always answered the phone without delay and called back without fail. Life's hard enough right now and selling house is one of the most stressful thing you can do in life so why chance it. Craig Tarbet must be the most calmest, reassuring agent I've ever encountered. I don't normally write reviews but Gallants go above and beyond the call of duty.PositiveResponsiveness, Quality, Professionalism

Alex · 16 June 2021

★★★★★ 5/5

Google

Both Andy & Craig from Gallant Richardson were able to help navigate us through an extremely difficult house sale, despite this not being their responsibility to do so but instead stepped up where other 'professionals' in the process had failed to do so. Had they not been kind enough to fight our corner every step of the way, we would not be currently sitting in our dream home. We can't thank them enough for the time taken and the teary phonecalls they've endured throughout the process. They've been our little rock.

Katie · 16 June 2021

★★★★★ 5/5

Google

Been a tenant with Gallent Richardson for 11 years and i have always found the team helpful and easily to communicate with. I'm sad my tenancy ended with Gallen Richardson this year, after such a long time with them, however ild highly recommended them to friends and family.

Donna · 16 April 2024

★★★★★ 1/5

Google

Awful woman on the phone. When I asked her to call the landlord and propose a slightly smaller price per month because the flat was in a bad state she said she will, then called me back in literally 2 minutes and said that the landlord is against it ( total lie, very obvious she didn’t even try to call the landlord) and was extremely rude to me by saying that she doesn’t think I’m the right candidate then, was very dismissive and totally put me off from putting a deposit down for this flat! And I literally called with the debit card in my hand.

Tatiana · 16 June 2020

★★★★★ 5/5

Google

Having been a customer of Gallant and Richardson over the past 4 years I can honestly say I'm a happy landlord for choosing their tenant finder service for a property which I let in Colchester. I've always been hesitant about using letting agencies in the past but their honesty throughout the entire process is second to none, and not living in Colchester anymore, I needed an agency who I could trust to do viewings when I couldn't be there. Also the extra mile they go to such as helping tenants on moving in dates certainly hasn't gone unnoticed. I would happily recommend them to other landlords and look forward to working with them in the future.

Ben · 16 June 2020

★★★★★ 5/5

Google

Brilliant service! Our estate agent, Craig Tarbet, was incredible throughout our purchase, from the initial viewing to completion, can't fault the service. Much more personal and trustworthy approach than other larger estate agents. I highly recommend them and would definitely buy or sell with them again.

Cma22 · 16 April 2024

★★★★★ 5/5

Google

Excellent service from the whole team, especially Gina who went above and beyond to make my first rental experience with Gallant & Richardson an easy smooth move. Sincere huge thank you Jenni

Jenny · 17 June 2019

★★★★★ 1/5

Google

Started off well but then it all went down hill after I sent an email asking when I would be paid my money from the tenant as never consistent. Apparently this email didn't have the right 'tone' and as it was a Monday morning (their excuse not mine) I therefore received a very unbusinesslike response back. Since then more problems such as not being informed of works that needed to be carried out on the property - had to be told by my tenant. List goes on. And today to top it all off they breached GDPR regulations by forwarding an email I sent in confidence to a third party that contains my personal details. Surely this is basic knowledge to any business. They never take any responsibility for their actions - always passing on the blame, you can see that from the comments on other negative reviews. How about apologies so that people may consider using your service or recommending again?? Condescending, petty, sarcastic and don't even think about asking for a manager as it's a family business and they only have their family in mind. I am actually glad they breached the data protection act so that I can report them and give them the comeuppance they deserve. Only interested in properties making them the big money. Watch out!!! I look forward to my condescending reply. Lets see how they get out of this one. Update** what a surprise you have done exactly what I said you would do - shift the blame. In fact asking when I will be paid politely is not disrespectful, if you don't provide me with the level of service I paid for am I not entitled to query it? I believe I am. I have re read my emails and would be happy to post here if necessary to prove your company is a joke and they are in no way rude. Why no online argument? You concerned what other information will come out .Yes already done thank you, you've missed one out and thats in relation to the personal data breach. Honestly have never written a negative review before but I urge anyone not to use this shambles of a company if you want to see your money and have your property correctly looked after. I mean you can even ask my tenant to get a view from the other side. I'm sure they will say just the same!!! Also you only terminated the contract because I advised I was going to do that after I never received my money but you wanted to get in there first - also have the emails to prove that. Have a great day.

Kirsty · 17 June 2019

★★★★★ 2/5

Google

Some of the staff that work here are so rude and unprofessional . When they come round your house for the inspections , they are so judgemental and snobby. Whenever I have walked into the estate agent , the majority of the staff will just stare at you and not even smile - makes you feel so uncomfortable. On the other hand , I have spoken to 1 or 2 other staff and they have been very polite and have helped us out a lot . The service they run is very efficient and they get things done ... it’s just a shame their customer service is so poor .

Helen · 17 June 2019

★★★★★ 5/5

Google

Cannot fault their service at all. Amazing, friendly staff. Extremely helpful and made the moving process virtually stress free.

Sammy · 16 April 2025

★★★★★ 5/5

Google

Thank you Andy, Craig and all your helpful colleagues at gallant Richardson. Very good communication through the whole buying process. Very polite and helpful all times. Would recommend your Colchester team.

Carol · 17 June 2019

★★★★★ 1/5

Google

My partner and I took time off work to view a flat, viewer never turned up waited 45min whilst turning up early and no one showed. Had not been contacted by the company nor had any apologies. After confronting one of their colleagues I was told it was all my fault and the viewer has been waiting on me! I understand that anyone makes mistakes in life and just an apology could have resolved it, but been told I'm a being dishonest is a bit of a slap in the face.

Miguel · 17 June 2018

★★★★★ 5/5

Google

In 2010, I was a new landlord and Gallant Richardson guided me through the whole process of letting and managing my first property. I have let two houses since 2010 with them, and in 2013, I added a flat. I was living overseas during this time and chose the fully managed property service offered by Gallant Richardson. The team helped with each step of the process, including securing but-to-let mortgages, organising repairs on the properties, finding suitable tenants, carrying out regular inspections of the tenanted properties, and obtaining relevant gas and electrical safety certificates. Gallant Richardson are prompt and professional in all correspondence. They send monthly statements detailing rent received and any charges, plus reports after property inspections. I can rely on them to look after my properties and am impressed by their consistently high standards of service and friendliness. I would recommend Gallant Richardson to any landlord.

Mary · 17 June 2018