Gallant Richardson Colchester reviews

★★★★★ 4/5

Google

We have been using Gallant Richardson to manage our rentals for several years now and can relax knowing they are taking care of everything.

Vern · 15 April 2026

★★★★★ 5/5

Google

Gallant & Richardson took over as our letting agent in 2016 when we were receiving dreadful service from another letting agent. Since then we have received an excellent service. They are friendly, approachable, efficient and we have never had any cause for concern and have always felt the property was in very good hands! I cannot recommend them highly enough.

Business · 16 April 2025

★★★★★ 5/5

Google

Salleigh was very helpful through out.

Salma · 6 June 2025

★★★★★ 5/5

Google

Excellent service from my letting agent. The boiler at my dwelling packed up suddenly and Lynne at GR couldn’t have been more helpful. Contractors came the following day and worked until the issue was totally sorted. Everyone I’ve dealt with at Gallant Richardson over the course of my house let has been really friendly and helpful. Definitely recommend.

Jimmy · 16 April 2025

★★★★★ 1/5

Google

I had a deeply disappointing experience with this agency. Despite my urgent need for a safe place to live due to the ongoing conflict in my home country (Ukraine) the agency was unwilling to accommodate my situation. My guarantor's availability for six months was deemed insufficient, and they insisted on a full year's payment upfront. It's disheartening that, in such trying times, the agency prioritized financial gain over helping a family in need. I would caution others seeking assistance from this agency to consider their commitment to clients' well-being. They want to work with me only if I'll be ready to pay for 12 months, my proposal about 6 months doesn't work for them. I am really very upset.

Юлія · 16 April 2024

★★★★★ 2/5

Google

The agency person I was interacting with was Andy and he was very professional when I had started the process. However, the agency's behavior was extremely unprofessional on the tenant's move-in date. The agency did not transfer the deposit and advanced rent to the landlord's account and hence I could not release the keys and agency was so careless that in spite of collecting all the money from the tenant in advance, they did not transfer the funds to the landlord's account. the tenants were so upset as it was not their fault at all. The lady tenant was crying on my driveway because of this huge lapse from the agency. Not sure why the agency was keeping all the money and kept sending stupid emails saying we have your deposit in secure client account etc which is a rubbish excuse. They ruined my weekend, the tenant's weekend, and their own time and what they achieved is criticism. I would not deal with Gallant Richardson again in near future.

Sanjay · 16 April 2024

★★★★★ 5/5

Google

We were renting a flat via Gallant Richardson for 2 years, they were always very easy to contact and sort out any issues at all. The process both of moving in and out was seamless. Never had any issues with property visits either, person checking the flat was always very respectful and nice. Wanted to name a few names here as well but worried I'll miss someone as honestly every time we spoke to them, they were very approachable and understanding. I think the whole team is outstanding

Olga · 16 April 2024

★★★★★ 5/5

Google

We had a great experience with Gallant Richardson and our estate agent Craig. Communication could not have been better, and we felt Craig was very easy to talk to and get on with and always kept us updated. Craig listened to what we wanted in terms of the asking price and was very supportive. We would definitely recommend Gallant Richardson.

Sarah · 16 June 2021

★★★★★ 1/5

Google

Not true to their ethos " Our business ethos is focused on providing quality customer service, helping and supporting local people with the buying, selling and renting of property " Wouldnt allow me to register for rentals as my guarantor is not a blood relative. A Guarentor is someone who guarentors should you defult, what about thoes who dont have family? very discriminative and the person I spoke to lacked any compassion or empathy.

Leigha · 21 July 2023

★★★★★ 4/5

Google

Had a positive experience with Gallant Richardson (thanks Craig!) Had a few hiccups due to unforseen circumstances, but the team were proactive and provided regular updates, which was very reassuring.

Rebecca · 16 April 2024

★★★★★ 5/5

Google

I have rented from GR for 5 and a half years, and I have just recently purchased the property through them. I could not be happier with them as my agent, and want to say a huge thank you to Andy for helping and supporting me through the purchase. If I was to ever rent the property out I would definitely use GR. Thank you so much.

Alex · 17 June 2017

★★★★★ 5/5

Google

It is not easy to put into words how much I have been thankful for choosing Gallant Richardson to sell my property. From the get go, they were thorough, professional but equally friendly, helpful and incredibly supportive of the situation. The whole team, even those who are not on the sales side, were there for me to listen, help and advise. From the most excellent Andy Wade who was there from start to finish, Tim Wade who dealt with a weekend emergency with speed and efficiency, the wonderful Craig Tarbet, who virtually held my hand through the ups and downs and was instrumental in getting the right buyer for the property, to last but by no means least, Salleigh, not on the Sales side but always there to listen and chat when needed, the sunshine through the Gallant Richardson windows! I cannot recommend them highly enough.

Comfy · 23 April 2025

★★★★★ 5/5

Google

Very professional & highly recommended. Great thanks to Craig for all the work & help in selling our house. Will definitely use again. *****

Jane · 16 April 2024

★★★★★ 5/5

Google

They have sold 3 houses for me over the last 7 years . Always professional from the top down. Many firms delegate down to people who are less efficient than , the original person you placed your business upon. Not here every member of staff is available , courteous and sincere. Found they actually do as they say and often beyond. They also meet deadlines Excellent firm. Wouldn't use any other.

A · 26 April 2024

★★★★★ 5/5

Google

Bought a house recently from Gallant Richardson and they couldn't do enough for us! Craig made everything so easy and smooth for us. Anything we needed, he was straight on the case. Always gave regular updates and put our minds to rest when needed. Definitely recommend for anyone!

Bethany · 16 April 2022

★★★★★ 5/5

Google

They have sold 3 houses for me over the last 7 years . Always professional from the top down. Many firms delegate down to people who are less efficient than , the original person you placed your business upon. Not here every member of staff is available , courteous and sincere. Found they actually do as they say and often beyond. They also meet deadlines Excellent firm. Wouldn't use any other.

Martin · 16 April 2024

★★★★★ 5/5

Google

Sacha, (a Property Manager at Galant and Richardson), is the star of the Colchester branch! She is kind, helpful and thoughtful. From the moment you engage with her, she is willing to go the extra mile, (regardless of the query, fault or concern), all to support YOU. Ensuring you feel helped and listened to. One of the best Estate Agent experiences I've had in a long time!!

Samuel · 16 April 2024

★★★★★ 1/5

Google

I call on the monday to get a viewing on a house so after a conversation in the end i was booked in for a viewing on a house for 5.30pm in Tuesday I left work early to get to the house early due to traffic I arrived there at 5.00pm so I can check out the area and have a walk around the estate. Come 5.30 noone showed up so I made a phone call see if they turning up they said that there was no booking on the diary so they didn't know about it then next thing they said is that they had tried to call me (so what was it). I tried to explain why would I travel 1 hour with out a booking and leave work early for it the bloke on the phone was so rude I talk to people they way they talk to me. He hung up the phone on me. So I went down to the shop and walk in I have 4 members of staff gang up on me one went and got he police saying that I am kicking off and the police turned up and I turned round and said they not getting how frustrating it is that I am doing 3 hours for nothing. They turned round and said there are people that put a offer in that hose is a better position then me They don't know me what position I am an and how much money I got. I just think they was all very rude unprofessional delt with the situation wrong and a bunch of jokers. I will never in my life sell or buy a house from this people. PLEASE PEOPLE DO YOUR RESEARCH ON THE COMPANY YOU ARE BUYING FROM THIS DONT SOUND LIKE THE FIRST PROBLEM THEY HAD THEY WAY THAY TALK TO PEOPLE GOOD LUCK EVERYONE 👍

Russell · 11 February 2025

★★★★★ 5/5

Google

GR have recently been helping me with an issue with one of the big energy companies and tenaciously fought to get me the right result despite much negativity and stalling from the energy company. I can't praise GR enough for all their help and dedication.

Anny · 13 March 2025

★★★★★ 5/5

Google

Been using for years to buy/sell/rent places and have always been very impressed. Never had an issue with anything, they always communicate well and are a pleasure to talk to.

Jack · 26 August 2025

★★★★★ 5/5

Google

I have been renting with Gallant Richardson for the past 2 years and just signed on for another year in a new property with them. I purposely wanted to stay with them when looking for a new property as they are easy to speak to, very accommodating and make a stressful thing as simple as possible. I have spoken to most members of their team and they are very friendly and willing to help as much as they can. Jo in particular has made everything so easy and seamless this time round. Thank you team :)

Lysette · 16 April 2023

★★★★★ 5/5

Google

I used Gallant Richardson recently for the sale of my flat. Unfortunately the sale fell through, but was no fault of Gallant Richardson; it was a very difficult and complicated sale and Craig worked hard all the way through, was very quick responding to emails and calls, did lots of liaising and chasing with various parties involved e.g. solicitors. buyer etc. I found Craig and Andy to be extremely knowledgable, professional and friendly and was very happy with the service they provided. I was so pleased that I felt bad that I wasn't able to pay them for the time they spent on the sale! I will most certainly be going back to Gallant Richardson in the future when I am ready to proceed with my sale and would highly recommend them.

Scott · 16 April 2023

★★★★★ 5/5

Google

The go to agents for sales and lettings! Have used Gallant Richardson for both, and the service has been brilliant throughout. Thank you to Rebecca for helping during lettings process, and to Andy and Craig who have stayed on top of everything, updated me throughout and let the whole sales process run smoothly.

Ana · 17 June 2019

★★★★★ 5/5

Google

Professional, efficient, friendly and helpful (unlike a newer estate agency who we sold through). We couldn't have asked for more from an Estate Agent. Craig was always responsive, informative, polite and is an asset to the company. Highly recommended. Will definitely use again.

Coni · 16 June 2021