Every review we hold for the Colchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFirst time using big yellow, but so far service has been impeccable, everything fully explained so I understood what was happening. Gary the manager showed me different sized rooms so I could get the right one for my needs. Nothing was too much trouble and Sammy behind the counter is a delight , happy, efficient and also cared about making sure I got what I needed.
I cannot recommend this company high enough.
And no, I do not work for them! But will always be my first choice when I need storage again.
Terry · 11 June 2023
★★★★★ 5/5
GoogleI cannot recommend the Big Yellow enough. I have to mention George, who could not have been any more helpful. Having been let down by another storage facility. He found us a unit twice the size of that which we had previously booked with the other company at virtually half and for twice the time we originally requested with the other company. The previous company wanted £200 deposit Big Yellow £70 deposit. The previous company was 5" x 10" Big Yellow 10" x 10". The previous company wanted you to take a minimum of four months. BIG Yellow not too sure, but there was no problem with asking for four weeks. All in all, I would recommend Big Yellow every day.
Brian · 11 June 2023
★★★★★ 5/5
GoogleGeorge was great, no issues whatsoever
Mayowa · 22 September 2024
★★★★★ 5/5
GoogleI'm so happy with my experience with big yellow storage friendly welcoming as I'm not a good reader I'm more visual they were happy to help me plus if I needed information on everything they made Shaw I got everything plus showed me extra bit like package items bubble wrap box fillers all size box's even ones for your TV's tape
Mags · 12 March 2024
★★★★★ 5/5
GoogleVery efficient and professional whole process registering and obtaining storage unit simple and easy .
Gary was friendly and offered good advice regarding storage
John · 11 June 2023
★★★★★ 5/5
GoogleAwesome, really great service.
Philip · 23 March 2025
Agent replied · 28 March 2025
Hello Philip. We appreciate you taking the time to write to us. Thanks for the positive review. See you again soon!
★★★★★ 5/5
GoogleGeorge was great 👍🏽 …
Jennifer · 10 June 2024
★★★★★ 5/5
GoogleSammy was incredibly helpful this morning! Brilliant customer service
Ashley · 12 March 2024
★★★★★ 5/5
GoogleAbsolutely superb service. Friendly, knowledgable, efficient staff who were so helpful. I needed to rent storage due to a bereavement and Sammy and Gary were kind and sensitive during the whole process. Thoroughly recommend Big Yellow in Colchester.
Sue · 12 June 2019
★★★★★ 5/5
GoogleGreat service standards achieved from booking in and storage. Secure accessibility with personal codes. Receptionist was so helpful on day of dropping off my storage.
Sean · 11 June 2022
★★★★★ 5/5
GoogleHaving made a mistake on my on-line booking I had to contact the office for some assistance. The gentleman was so help and corrected my mistake without any fuss.
When we went to sign the paperwork the same gentleman was on reception.
He was incredible! So helpful. Explained everything clearly and couldn’t be more helpful.
Colchester North Station Depot.
Tracey · 14 September 2023
★★★★★ 5/5
GoogleWe moved out of storage last week after completing our lengthy house move. Nothing was too much trouble, didn’t even need to give notice as they signed us out on the day and discussed our refund, which hit the bank within 2 days. Super helpful staff and very clean environment. We wouldn’t hesitate to use them again for future needs :)
Tonya · 11 June 2023
★★★★★ 5/5
GoogleVery helpful, Gary was particularly good everything just got done in a timely fashion with very little hassle. Recommended
Richard · 11 June 2022
★★★★★ 5/5
GoogleGeorge was super helpful and professional, helping find the best solution for my storage requirements.
He also remained cheerful considering the difficult times we are all experiencing.😀 …
Richard · 11 June 2020
★★★★★ 5/5
GoogleIt was super easy to book our unit, no issues with the price and George, Cara and Sammy all delivered great customer service to us. Thanks guys, highly recommended!
Jennifer · 23 November 2024
★★★★★ 5/5
GoogleReturning customer from days gone by, George was super helpful putting up with me umming and arring over size. Speedy and professional in getting set up and running. Top stuff!
Daniel · 12 June 2018
★★★★★ 5/5
GoogleIt was super easy to book our unit, no issues with the price and George, Cara and Sammy all delivered great customer service to us. Thanks guys, highly recommended!
Jennifer · 26 October 2024
★★★★★ 5/5
GoogleVery good experience...the agents was very kind, sociable and very patient.
Thank you for everything🙂 …
Ines · 21 March 2025
★★★★★ 5/5
GoogleService was amazing! Very very helpful and patience. Would recommend this storage for anyone.
Naomi · 13 April 2025
★★★★★ 5/5
GoogleBoth Sam and Gary were extremely helpful. Great team.
Nick · 11 June 2022
★★★★★ 5/5
GoogleSuper helpful and friendly staff. Unit is well organised, clean and feels safe and secure.
Charlotte · 11 June 2021
★★★★★ 5/5
GoogleChap was really helpful
And willing to show us around a room and had suggestions around keeping stuff safe
Jody · 12 June 2019
★★★★★ 5/5
GoogleI always feel assured using this company to store my stuff over the summer. And the guy at the desk, Gary makes the whole process a lot smoother with how helpful he always is. If anything, I'll recommend mainly because of him.
Amaugo · 16 July 2023
★★★★★ 5/5
GoogleVery helpful and informative! Kara took very good and special care of us made us feel very welcomed
Khaled · 2 November 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
