5/5
GoogleAlways best service received. Refund was straight forward too.
Trusted Agent profile Β· Colchester
Big Yellow Self Storage Co Ltd Colchester reviews
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297 reviews across 2 platforms
Bruff Close, Turner Road, Colchester, CO4 5EU
Part of Big Yellow Self Storage Co Ltd, see every office.
Big Yellow Self Storage Co Ltd's office in Colchester, at Bruff Close, is rated 4.8 out of 5 across 297 reviews on two platforms, including 296 Google reviews rated 4.8.
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Reviews
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
Google5/5
GoogleExcellent service. I dealt with David who was 100% brilliant. Will use again and happy to recommend
5/5
GoogleHighly recommended Big Yellow in Colchester. Staffs are all very friendly and helpful, first time coming here. Defiantly use again if I needed a storage unit, reasonable price.
5/5
GoogleGreat service, polite staff, helpful, reasonably priced and made storing our things previous to moving (which was very stressful for us as a family) made so easy! Wouldn't go anywhere else and have recommended to friends! Thank-you ππ€ β¦
3/5
Googlesame as all big yellows I should think. Disabled friendly and accessible, dog friendly and accessible. Does what it says on the tin basically. This month collected same direct debit twice in a matter of days by mistake. Have apologised and promised to repay by yesterday plus any additional costs incurred when claimed. Good but lost a star for feebleness of explanation.
5/5
GoogleVery professional and friendly service
5/5
GoogleDropped into Big Yellow Colchester today for the first time and was served by Sammy. She was amazing! So upbeat and helpful. Highly recommended store!
5/5
GoogleGeorge and Kara weee absolutely amazing and super helpful. Would definitely use their services again! :)
5/5
GoogleGeorge and Kara are very kind and helpful! Overall very good service.
5/5
GoogleKara and george fantastic everything customer service should be
5/5
GoogleVery professional. Explained everything
5/5
GoogleSuper service, the team were brilliant at finding me a suitable space and guiding me through the sign up and checking process. Awesome team.
5/5
GoogleWas able to book a unit at short notice, staff friendly, all very secure, they have trolleys and lifts making it all easy, great accessibility times even out of hours. Very pleased with the service so far
5/5
GoogleDid the job with no problems. Friendly service and automatic refund via direct debit when I ended the contract halfway through the month. However it is a bit pricey after the first month and they try to push their own insurance product on you. You can get the insurance cheaper elsewhere.
5/5
GoogleOutstanding customer service from George and Sam at Colchester Big Yellow Storage. Excellent price and sorted out a new unit for me promptly, as I had the wrong size booked (my error) resolved and very happy with new discounted price. Many thanks and sure to see you soon :-)
5/5
GoogleAll areas very clean; security excellent; ease of access to rooms good. Staff very helpful both onsite and by phone. Happy to recommend.
5/5
GoogleThe whole process has been hassle free and easy to arrange. Staff are very helpful and friendly, plus price is very reasonable. Plenty of equipment to help move stuff in/out and being able to check in online made things straightforward when you first move stuff in.
5/5
GoogleSo helpful and efficient
5/5
GoogleGreat Service, would highly recommend. I've been using them for years.
5/5
GoogleGood customer service
5/5
GoogleGreat service and excellent customer service
5/5
GoogleWonderful friendly and helpful staff.
3/5
GoogleRating only, no written review.
Agent replied Β· 13 October 2026
Please accept our apologies, Steve. If you could spare a few minutes, please give us a call on 01206 854400. We're very keen to lean from this and improve our customer experience.
5/5
GoogleRating only, no written review.
Agent replied Β· 13 October 2026
Thanks for such a good star rating. The team will be happy to see this.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Big Yellow Self Storage Co Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Colchester.
