Beresfords Colchester reviews

Hi Laura Many thanks for the great review for Tom who is based at our office in Colchester. Tom works really hard to ensure he is providing the best possible customer care, from the first point of contact through to exchange and completion, keeping all parties regularly updated throughout the process. He will really appreciate your 5 star award and kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Anthony, Many thanks for the 5 star award for the team at our Colchester office and in particular Oliver, your main point of contact. Oliver prides himself on the quality of his customer care and will very much appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Adam, Many thanks for your 5 star review for our Colchester team. It is pleasing to hear you found your recent experience to be positive and we appreciate you sharing. We look forward to assisting you again in the future. Alison Horsley, Customer Service Director

Hi Sam Thank you very much for the 5 star award for Alex and our Colchester office. The team works really hard to try and make what is often a stressful process as trouble free as possible so I am pleased you were happy with the service provided. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Stacey, I am sorry to hear about your recent health concerns and do hope you are on the road to recovery. I am naturally concerned and disappointed with the comments made within your review and have therefore carried out a detailed appraisal of your file. I have also spoken to the individuals concerned to understand how events unfolded throughout this transaction. As you are aware, we reached out to the seller prior to completion to ask if he would kindly drop the house keys into your solicitor, as per your request. Unfortunately, due to work commitments, he advised he could not do this until 2pm in the afternoon. Please note, upon completion day, a seller’s solicitors contact the agent to advise them that funds have been received and therefore, keys can be realised. Completion is not when the funds have left the purchasers solicitor, it is when they are received by the seller’s solicitor. We will always do our best to accommodate any special requests but please do understand we have a busy diary to manage and appointments to carry out. After arranging for the seller to drop in keys to your solicitor as outlined above, you then asked if we could drop keys off to you instead. However, at that point, we had a full diary and other clients to assist. On this occasion, we were unable to assist so arrangements remained the same. We cannot be held responsible for the sellers’ movements and I feel we did all possible to assist you. Christine worked tirelessly on the progression of your purchase prior to exchange and completion, overcoming any issues that arose during the process. Whilst I know there may have been challenges along the way, I am sure the seller did all he could to assist you too on completion day. Should you wish to discuss this matter further, please contact me on a.horsley@beresfords .co.uk. We wish you many happy years in your new home. Alison Horsley, Customer Service Manager.

Hi Philip, Many thanks for the 5 star award and positive comments for the team at our Colchester office, and in particular Cameron. The team are dedicated to providing the best possible customer service, focusing on requirements based upon individual circumstances. They will really appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Gosia Thanks so much for your positive feedback. I was pleased to read that our lettings team in Colchester responded quickly to any queries raised and that their approach was professional throughout. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Sujit Thank you so much for posting your review. It was pleasing to read that you have been happy with the service provided to you by Tessa and her team in Colchester lettings. I am glad your experience was a hassle free one. Steven Bond Managing Director - Residential Lettings

Hi Darren, Thanks for taking time out to post your review. So pleased to read you have been renting with us now for 12 years and that if and when there is a maintenance based issue, we manage to resolve it promptly. I know that our Property Management team will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Paul, I appreciate you taking time out to post your feedback following your recent dealings with our lettings team at Colchester. I'm so pleased that you found their approach professional and that Dominique secured suitable tenants for you very quickly. It's great that you would recommend us to others and we are very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Malik, Many thanks for the 5 star review and kind comments for the team at our Colchester office, and in particular Maria. The team area are all focused on providing the best possible customer care, from the first point of contact through to exchange and completion. They will keep all parties updated throughout the process, offering guidance and support every step of the way. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager.

Hi Kevin Many thanks for posting your recent review. I was pleased to read that you have been happy with the service provided to you when recently viewing a property and you were kept well informed throughout. We all appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Billy Having read the contents of your recent review I wanted to reply personally. Firstly, can I apologise for any distress or inconvenience that may have been caused when our inventory Clerk last visited your property. I have spoken to the Inventory Clerk concerned and asked that they make contact with you directly to discuss the matter in detail and my understanding is that this conversation has now taken place. Thank you for drawing this matter to our attention as it gives us the opportunity to re-visit our internal processes and procedures with a view to improving our levels of customer service for each and every one of our customers. Steven Bond - Managing Director Residential Lettings

Hi Priscilla, I was naturally disappointed to read the contents of your recent review and wanted to reply personally. When touring a property, it is sometimes essential for … More

Hi Lilian Thank you so much for posting your review. I am pleased that our lettings team in Colchester were able to source you a suitable property within a very short … More

Hi Ellie I just wanted to respond personally to thank you for taking the time to leave your review and related 5-star rating. So pleased you were impressed with the services provided by everyone within our lettings team at Colchester but especially Dominique. I know they all work incredibly hard to meet the individual needs of each and everyone of our customers and it’s refreshing to know that their efforts are appreciated. Steven Bond Managing Director Residential Lettings

Hi Guy, Many thanks for the 5 star award for David and his team at our office in Great Dunmow. They are are all focused on delivering the best possible customer service, from the first point of contact through to exchange and completion. They will keep all parties regularly updated, guiding and supporting every step of the way. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

HI Jessica Many thanks for your detailed review. I was pleased to read that we were able to assist you in finding a suitable property to rent during your recent search … More

Hi Shinney So pleased to read that your recent experience dealing with our lettings team in Colchester was a positive one and that the team kept you regularly updated throughout. We all appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Debra, Thank you for taking the time to post your 5 star review for Maria who is based at our Colchester office. Maria works hard to provide the best possible customer care, from the first point of contact through to exchange and completion. She will guide and support throughout the journey keeping all parties regularly updated. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Annette, Many thanks for the 5 star award for the team based at our Colchester office and in particular Maria. You are in very safe hands as the team are focused on providing the best possible customer care and will keep you updated regularly throughout a transaction. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Frances, We really appreciate you taking time out to post your review. It was great to read that our lettings team in Colchester met your expectations and went above and beyond to assist you. We are all very grateful for your 5-star rating. Steven Bond - Managing Director Residential Lettings

Hi Terry, Having read your recent review I am naturally concerned and disappointed with the comments made within. Following a detailed review of your file, our internal notes appear to outline a different view to your own in terms of communication. Notes outlining conversations are recorded in real time as matters progress and cannot be amended thereafter. Whilst we initially sold your property earlier in the year, I can appreciate your disappointment when this sale fell through. It would appear the local office have been working with you with regards to the marketing, taking additional photographs to prompt further interest. I also note they were in touch with you yesterday with viewing feedback. I am keen to gain a greater understanding of your frustrations, please feel free to contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Services Manager.