Every review we hold for the Colchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBeresford Colchester kept me and my boyfriend clearly informed throughout the process of renting a property from them. Very friendly and helpful!
Corrina · 26 June 2025
Agent replied · 26 March 2026
Hi Corrina
Thank you for taking time out to post your recent review. I was pleased to read that both yourself and your partner had a positive experience in your search for a suitable property to rent when dealing with our lettings department in Colchester. I know the whole team will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleHannah was extremely helpful. She was very knowledgeable and explained the procedure step by step . Very happy with whole experience .
Sharon · 26 June 2025
Agent replied · 26 March 2026
Hi Sharon,
Thank you so much for posting your review. I was pleased to read that you have been happy with the service provided by Hannah, and that she was knowledgeable and helpful throughout. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleI am in the process of purchsing a property through Beresfords Colchester branch and have found the team in particular Charlie to be very very helpful ,honest and professional and feel he has gone over and above his role and responsibilities at every stage , providing continuity has been key in confidence of the process for me personally.
He is a true credit to Beresfords. I can foresee this young man going very far within this industry.
Teri GoldringPositiveResponsiveness, Quality, Professionalism
Teri · 25 August 2021
Agent replied · 28 May 2023
Hi Teri,
Thank you very much for taking the time to leave your 5 star award for the team at our Colchester office, and in particular Charlie. The team are all dedicated to providing the best possible customer care, from the first point of contact through to exchange and completion. They will guide and support every step of the way, keeping all parties updated throughout the process. Your kind comments are much appreciated and we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleColchester
We are very happy with absolutely everything up until this day. Gabby was absolutely brilliant as she was dealing with our application. Very professional, helpful. It was very straight forward and no stress.
Sophie dealt brilliantly when we had some issues with our dishwasher. We have been informed of every step taken and issue was resolved very quickly. All Colchester team is great. They all doing their best and could not compliment them enough.
V&GPositiveResponsiveness, Quality, Professionalism, Value
Viktorija · 25 August 2021
Agent replied · 1 October 2023
Hi Vicky
Thank you for taking the time to post your recent review. It was great to see that you have been impressed with our lettings team in Colchester. I know they will be very grateful for your kind words and 5 star rating.
Steven Bond - Managing Director
Residential Lettings
★★★★★ 5/5
GoogleMy husband and I rented with beresford for 2 years and the customer service we received was great. We had an exceptional experience with Kate, who ensured every query or issue was seen to as soon as possible. Kate would always provide us with timely updates. She was warm, very receptive and professional, certainly a great asset to the team. Thank you Kate for making our experience delightful!
Mariam · 29 November 2022
Agent replied · 28 May 2023
Hi Mariam
Thank you so much for posting your recent review and I was pleased to read your positive comments regarding Kate who works at our lettings department in Colchester. I know she will be very pleased when reading your comments. her role can often be very challenging, so it is always nice to receive such positive feedback.
Steven Bond - Managing Director
Residential Lettings
★★★★★ 5/5
GoogleI have health problems, but Beresfords have always been friendly, patient and understanding. They keep me informed and are keen to help at any time. I am buying the property once I have sold another nearby. Beresfords are co-ordinating effectively with my solicitor, so the process is a lot less stressful.
Simon · 29 November 2025
Agent replied · 29 December 2025
Many thanks Simon for sharing your experience with the team at our Colchester office. They all work hard to provide the best possible customer care, tailoring their approach dependent upon circumstances. The team will continue to guide … More
★★★★★ 5/5
GoogleVery happy with the service so far. Oliver has been so helpful with booking viewings. He has a warm, friendly and professional manner and listened carefully to my requirements as a buyer. All calls have been followed up quickly with an e-mail and it’s been a great experience.
Anne-Marie · 14 April 2024
Agent replied · 28 April 2024
Hi Ann-Marie,
Thank you for taking the time to post your 5 star award for Oliver who is based at our Colchester office. You are in very safe hands as Oliver is focused upon providing the best possible customer care, always going the extra mile to match people to suitable property. Your kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 4/5
GoogleDaniel was great to work with. Open and frank about property and limitations and opportunities.
Liz · 26 July 2025
Agent replied · 26 March 2026
H Liz,
Many thanks for taking the time to post your 4 star review for Dan, Branch Manager at our Colchester office. With many years of experience, Dan will be best placed to guide and support throughout the process. He will be pleased to hear you were impressed with the level of service he extended to you and look forward to assisting you in the future.
Alison Horsley, Customer Service Manager
★★★★★ 4/5
GoogleGreat agents, would have been **** but put board up when we specifically stated we didn’t want one. However, got lots of viewers through the door from the off. Achieved asking price too. Also sold our previous home where others failed. Good job, thank you.
Marina · 12 January 2026
Agent replied · 26 January 2026
Hi Marina,
Many thanks for the 4 star award for the team at our Colchester office. We have many returning clients like yourself and it is pleasing to hear we sold your … More
★★★★★ 5/5
GoogleColchester
We are very happy with absolutely everything up until this day. Gabby was absolutely brilliant as she was dealing with our application. Very professional, helpful. It was very straight forward and no stress.
Sophie dealt brilliantly when we had some issues with our dishwasher. We have been informed of every step taken and issue was resolved very quickly. All Colchester team is great. They all doing their best and could not compliment them enough.
V&G
Vicky · 6 July 2021
Agent replied · 28 May 2023
Hi Vicky
Thank you for taking the time to post your recent review. It was great to see that you have been impressed with our lettings team in Colchester. I know they will be very grateful for your kind words and 5 star rating.
Steven Bond - Managing Director
Residential Lettings
★★★★★ 5/5
GoogleFantastic experience with Beresford! The staff are friendly, professional, and always happy to help. They go above and beyond to support you with any queries, which gives real peace of mind. Highly recommended.
Bhoj · 8 April 2026
Agent replied · 22 April 2026
Hi Bhoj,
Thank you for taking the time to post your 5 star award and positive comments for the team at our Colchester office. The team will guide and support from the first point of contact, keeping in regular contact throughout the journey. They will appreciate your kind recommendation and look forward to assisting you again in the future.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
GoogleI had a wonderful experience dealing with them, and now I have a beautiful flat in the centre of Colchester. We can now quickly open our gate and walk to any store in town or move anywhere from a bus stop nearby. Also, the rent and condition of flat is appreciable. I think Beresford is fantastic. Thanks
Sandesh · 7 May 2023
Agent replied · 28 May 2023
Hi Sandesh,
I was so pleased to read your positive comments following your recent dealings with our lettings team at Colchester. It is great that you appear happy in your flat where key amenities are all close to hand. I hope that you enjoy your time in the property and we are all very grateful for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleGreat service throughout our enquiry from Daniel at Beresfords. He went above and beyond for us, also researching details on surrounding properties and things like footpaths etc - all important to our search for a new home. He came to our viewing personally and was a pleasure to deal with, and even though at this point we have decided not to proceed on that property we are hopeful he will have another to suit us soon. 5 star service throughout .
Angela · 22 September 2024
Agent replied · 22 October 2024
Hi Angela,
Thank you for taking the time to post your 5 star award for the Daniel, Branch Manager at our Colchester office. Daniel does all possible to match people to suitable property, taking into account their individual requirements and will appreciate you sharing your experience. He will look forward to assisting you again soon.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleMyself and my partner dealt with Sam who was absolutely brilliant. He took us around 4 different properties in one day and we found our home. The process after was stress free and seamless. Would definitely recommend Beresfords Colchester and Sam!
Paris · 31 March 2024
Agent replied · 28 April 2024
Hi Paris,
Thank you for taking the time to post your review. I am pleased that your experience with our lettings team in Colchester was stress free and that Sam was able to show you several properties that resulted in you finding your new home. We wish you all the best for the future and thank you for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleI am so glad I found Beresford, all their agents were super helpful throughout the process of finding and moving into a new place. They found my flatmate and I the exact apartment we had in mind and had us sorted within our expected moving in date. Even now when I have a query in mind, I ring them up and they are always happy to assist me. Would definitely recommend to anyone who wants a stress free relocation!
Waliya · 22 September 2024
Agent replied · 10 November 2024
Hi Waliya
I am grateful for you taking time out to provide us with your feedback. It's great that you were impressed with the approach of our staff and that we were successful in finding you a suitable property to rent. We all very much appreciate your kind words and that you would not hesitate in recommending us to others. I hope you enjoy the time spent living in your new home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleExcellent service. They got a lot of potential buyers to view and very quickly we had a full price offer. This was the same for our last property, which is why we chose them again. Highly recommended.
Karl · 12 January 2026
Agent replied · 26 January 2026
Hi Karl,
Many thanks for sharing your recent experience regarding your property sale which our Colchester office dealt with. The team work proactively to generate … More
★★★★★ 5/5
GoogleReally impressed with Sammy's proactive lead. Usually when buying property I've just regarded the estate agent as the messenger between myself and the vendor but it's refreshingly different with Sammy as she keeps me thoroughly updated, chases on my behalf before I even need to ask and definitely has me reassured that she's on top of everything.
Definitely recommend Sammy - she's set the bar.PositiveResponsiveness, Professionalism
Abbie · 25 August 2021
Agent replied · 28 May 2023
Hi Abbie,
Many thanks for the 5 star review and positive comments for Sammy at our office in Colchester. Sammy is focused on providing the best possible customer care, from the first point of contact through to exchange and completion. She will do everything within her power to ensure the transaction goes through smoothly, keeping all parties updated throughout the process. She will appreciate your recommendation and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.
★★★★★ 5/5
GoogleHannah was professional, helpful and kind. A credit to Beresfords.
Thankyou.
Julia · 26 April 2025
Agent replied · 26 March 2026
Hi Julia
Thank you so much for posting your recent review. It's great that you were happy with the service provided by Hannah and I know she will be very grateful for … More
★★★★★ 5/5
GoogleSam and the team are very freindly and always answer the phone when you call and have a query. They are much recommend and will use the compnany again.
Nathan · 27 July 2024
Agent replied · 24 August 2024
Hi Nathan
Many thanks for taking the time to leave us with your feedback. I am pleased that your recent experience of dealing with our lettings department in Colchester has been positive and that you would not hesitate in recommending us to others.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 4/5
GoogleI want to say a big thank you to Berresfords Agents in particular Dominique for her help and assistance in taking on managing our property and securing a tenant so quickly. Dominique listened to our concerns and was very understanding. We could not have chosen a better Agent. Thanks Dominique.
Gloria · 29 March 2023
Agent replied · 28 May 2023
Hi Gloria
I very much appreciate you finding some time to post your feedback. It is great that Dominique has impressed you and found a suitable tenant very quickly. I know that personally she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleBeresfords have been so helpful and really helped us to buy our first home, Maria was amazing at helping us through this process and has made buying a home a easy process for us she has gone out her way to get our viewing quickly and offer accepted, we have had a great experience. Would highly recommend
Natalie · 28 May 2022
Agent replied · 28 May 2023
Hi Natalie,
Many thanks for the great review for Maria who is based at our Colchester office. I am pleased you were impressed with the level of service extended to you as I know Maria works really hard to provide the best possible customer care. Your 5 star award and kind comments are much appreciated. Thank you for your recommendation, we wish you many happy years in your new home and look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager.
★★★★★ 2/5
GoogleWe have recently completed the sale of a property through Beresford.
Apart from the fact that they managed to get us an offer/ buyer quite quickly they have been absent and unhelpful for most of the transaction.
From November until 2 or 3 weeks before we completed, Beresford barely communicated with us and were uncontainable despite multiple phone calls from ourselves, solicitors and other estate agents on our behalf.
In January Beresford contacted us to say our chain may be breaking as someone lower down was planning on pulling out of the sale and then we received no further communications. The sale was saved by an estate agent higher up in the chain who bypassed Beresford as they didn't answer their phoned and spoke with the agents from lower in the chain.
I emailed Beresford to complain about the lack of service and communication while mentioning the property was now being sold at a different price. I received no communications to my complaint but I did receive a new memorandum of sale.
As I couldn't get through to Beresford on the phone when the transaction was getting close to exchange, we went into the branch to complain about the lack of service we have received.
I then received a call from the agent who was involved in the sale but he did not acknowledge our complaint and spoke to us as though they've been communicating with us throughout.
All in all, throughout the journey we have been on to purchase and sell, this estate agent has been lacking in all areas of service and we would not use again- especially for the amount of money they charged us!
Jazz · 21 April 2024
Agent replied · 24 August 2024
Hi Jazz,
Having read your recent review I am naturally concerned and disappointed with the comments made within. Delivering a high level of customer service is important to us and I am sorry if you feel we have let you down.
I have checked our entire database but I am unable to locate a record for you and cannot check with the individuals concerned as they have since left the company. I therefore cannot carry out a more thorough investigation without further information. Please feel free to contact me at a.horsley@beresfords.co.uk as I would be keen to discuss this matter with you.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleHannah has been extremely efficient and helpful
Thea · 26 April 2025
Agent replied · 26 March 2026
Hi Thea
Thanks for your positive comments following your recent dealings with Hannah. It’s great that you found her efficient and helpful. … More
★★★★★ 5/5
GoogleVery professional service provided by Kevin and his team. Great communication throughout our house sale. Definitely use Beresfords Witham branch for your property needs.
Allison · 23 August 2024
Agent replied · 24 August 2024
Hi Allison,
Many thanks for the great review for Kevin and his team based in Witham. With many years in the industry, you would have been in very safe hands. The team are all focused on providing the best possible customer care, guiding and supporting throughout the transaction. Your kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
