Beresfords Lettings reviews in Colchester

Hi LindaThank you for taking time out to provide us with your feedback. I am pleased that as a first-time landlord you have been impressed with our management service. I hope that we go on to work with you for many years to come. We are all very grateful for the business you provide to us.Steven BondManaging Director - Residential Lettings

HI MarilynWe very much appreciate your feedback and I am pleased that you have found Kate both friendly and helpful whilst dealing with us. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Tracy,Many thanks for the 5 star award for the sales team at our Brentwood office and in particular Donna, your main point of contact. The team pride themselves on the quality of their customer care, keeping in regular contact with all relevant parties throughout a transaction. Your positive comments are much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager

Hi Ehikhametalor, Thank you very much for taking the time to post your 5 star review and positive comments. I am glad the process was made easy by the team at our Colchester office and hope that we can be of further assistance in the future. Alison Horsley, Customer Services Manager

Agata I read your recent Google review and was naturally disappointed at some of the comments. I immediately escalated this to the relevant Branch Manager to investigate further and believe she has subsequently spoken to you directly and resolved your concerns. Of course should this not be the case please do not hesitate to contact me personally via sb@beresfords.co.uk Steven Bond Managing Director, Residential Lettings

Having seen your recent review I was naturally very concerned at some of the comments made. As a result I searched for your details across our entire database and we have no record of having ever dealt with you. Therefore I can only assume you have other reasons for wanting to post such a derogatory review but of course should this not be the case then please feel free to contact me personally via sb@beresfords.co.uk I thought it would also be worth explaining that legally any dilapidation deposit retained by an agent on behalf of tenants has to be registered in a government approved scheme. The only time any of this deposit can be used is if tenants vacate a property and do not leave it in a similar condition as when they first moved in. In such instances any amount withheld will be a contribution towards any related works required and both landlord and tenant must confirm their acceptance of any such deduction in writing otherwise the matter is passed on to an independent adjudicator who will decide what amount if any, is to be retained from the deposit before the balance is sent back to the tenants. So an agent cannot simply take money as you have suggested! Hopefully this explanation should reassure anyone else reading this review that there is a proper process in place which protects a dilapidation deposit paid by tenants and in most cases the full amount is returned providing of course that tenants have abided by the terms of their Tenancy Agreement and looked after the property whilst in occupation. Steven Bond Managing Director, Residential Lettings

Hi Jon, Many thanks for the 5 star award and positive comments for the team at our Colchester office. The team are dedicated to providing the best possible customer care and will appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager.

Hi TinaWe appreciate you finding the time to post your recent review. I was pleased to read your positive comments regarding the approach of Sarah, our Inventory Clerk. I know she always tries her best to assist each and every client and I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

HiThank you so much for your positive feedback. It's great that you have been working with us now for some time and I know that Corrine in particular will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi AlanThanks for your feedback and I’m pleased that you were impressed with the service provided to you by our lettings team.Steven Bond Managing DirectorResidential Lettings

Hi KatieThanks for taking time out to provide your feedback. I’m pleased that you were happy with the service provided during your recent dealings with our local team.Steven Bond Managing DirectorResidential Lettings

Ricardo,Having read the contents of your review I wanted to reply accordingly as follows.Firstly, many apologies that you have felt a need to leave such a review, but there are genuine reasons why your deposit has not been returned. The legal process in the UK dictates that no funds can be returned to a tenant (be it in part or full) until such time as the agent concerned has written consent of any agreement from both the landlord and the tenant. Following extensive negotiations the landlord has agreed to reduced deductions from your deposit, but unfortunately this has not proved acceptable to yourself. Until such time as yourself and the landlord can agree a mutually acceptable compromise, unfortunately we are not permitted by law to return any funds. Our personnel attempted to discuss this with you by telephone on the 15th November but had to leave a message for you to all us back. Nothing was forthcoming so we contacted your daughter who confirmed that she would pass on the message and get you to call us back. Should you be unable to reach an agreement with the landlord, then your next course of action would be to lodge an appeal with the Tenancy Dispute Service and I believe this has been explained to you previously. Once again, I am sorry that you feel aggrieved that Beresfords have been deliberately holding on to your deposit, but hopefully my explanation above provides a clearer picture of our Company's position in this regard.Steven Bond - Managing DirectorResidential Lettings

I am pleased that you found the approach of our staff both professional and friendly and we are very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Mr and Mrs Chukwu-Chen, I just wanted to reply to you personally to say thank you for your 5 Star Review. As a business we invest heavily in staff training in the hope of delivering a consistently high level of service to our customers. I was pleased to read your comments about the service provided to you on this occasion, by our lettings team in Colchester but especially Dominique and also Tessa, our Branch Manager. I know they will be very grateful for your kind words. Steven Bond Managing Director, Residential Lettings

Hi Andy,I really appreciate your feedback and I am pleased that Paul and the rest of our lettings team in Billericay impressed. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Dear Hannah, Having read your recent review I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent emails with our Shenfield branch, it would appear notes outline a different view to your own in terms of how events unfolded throughout this transaction. Therefore I would be keen to discuss this matter with you in more detail to gain a greater understanding of your own frustrations. Please feel free to contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Services Manager.

Hi Amy, Many thanks for the 5 star award for the team at our Colchester office, and in particular Maria, Damian and Richard. The team work hard to provide the best possible customer care, from the first point of contact through to exchange and completion, keeping all parties updated throughout the process. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Nikki,Thanks so much for taking time out to provide us with your feedback. I am pleased that you found our lettings team at Braintree very supportive throughout the process. I know all members of the team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi ScottThanks for your feedback. I was pleased to read that Debby and the rest of our lettings team at Braintree proved helpful and efficient during their dealings with you. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings