Every review we hold for the Coalville office, from every platform, shown as written. First names only.
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5/5
GoogleThank you for all your support finding our new home, it was a pleasure. Scott Jacob's was very helpful and very kind.
Gabriel Β· 18 June 2020
Agent replied Β· 17 June 2024
Thank you for your wonderful 5* review! It is always great to read such positive comments about our dedicated local team. Best wishes, Scott
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5/5
GoogleFrank Innes Coalville have a great team who handle lettings for our properties. They are highly professional and prompt to deal with finding and vetting prospective tenants for us and we are extremely happy with who they recommend to us. We have a great relationship with Frank Innes letting and would highly recommend them to anyone needing a letting agent.
Helen Β· 20 June 2015
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5/5
GoogleExceptional customer care and professionalism. I would highly recommend this agent.
Peter Β· 18 June 2022
Agent replied Β· 17 June 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleGood clean company with clear communication at all times.
Roberto Β· 18 June 2022
Agent replied Β· 17 June 2024
Itβs really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
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5/5
GoogleUsed for recently moving from Burton to Coalville and brilliant service highly recommendPositiveQuality, Professionalism
Christopher Β· 26 August 2021
Agent replied Β· 17 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
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5/5
GoogleStaff were very helpful under pressure of current regulations quick to reply to any queries
Joyce Β· 18 June 2021
Agent replied Β· 17 June 2024
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
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5/5
GoogleI purchased a property through Frank Innes and I was really happy with the service they provided
Savpreet Β· 18 June 2020
Agent replied Β· 17 June 2024
Thank you for your 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
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5/5
GoogleAnia dealt with my property sale, absolute fantastic service from start to finish. Couldn't be happier!!
Tracey Β· 18 June 2020
Agent replied Β· 17 June 2024
Thank you for your 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
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5/5
GoogleBig thank you to scott jacobs, very helpfull through out the whole process
Costel Β· 18 June 2020
Agent replied Β· 17 June 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy
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5/5
GoogleQuick and professional with quality customer service πPositiveResponsiveness, Quality, Professionalism
Matt Β· 26 August 2020
Agent replied Β· 17 June 2024
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
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5/5
GoogleBig thanks to scott for securing us a lovely house
Soare Β· 18 June 2020
Agent replied Β· 17 June 2024
Thank you for your kind 5* review!
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4/5
GoogleDavid Weekes, the mortgage advisor, was clear, positive and supportive.
Athina Β· 18 June 2020
Agent replied Β· 17 June 2024
Many thanks for taking the time to leave us this great review.
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4/5
GoogleFrank Innes regularly handled the marketing of properties for my company. I found it to be a friendly and professional service with an excellent turnaround time for finding perspective tenants. Always happy to help I would highly recommend them to any perspective customer.
Andrew Kelham
Owner-AR Kelham Properties
Andrew Β· 20 June 2015
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5/5
GoogleThank you very much Scott for you're help
Serdin Β· 18 June 2020
Agent replied Β· 17 June 2024
Thank you for your 5* review!
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5/5
GoogleVery helpful, efficient and responsive, great job.
Susanne Β· 18 June 2020
Agent replied Β· 17 June 2024
Thank you for your wonderful 5* review! It is always great to read such positive comments about our dedicated local team. Best wishes, Scott
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1/5
GoogleToo busy to answer the phone
Tuinui Β· 18 June 2020
Agent replied Β· 17 June 2024
Hi Tuinui, I am sorry if this has been the case. As i am sure you can apreciate, our local teams can be very busy; however, should you have left a message the local team would have contacted you as soon as an agent became avalable.
If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk.
Kind regards, Scott
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5/5
GoogleVery helpful. Brilliant customer service. Thankyou for everything.
Allison Β· 19 June 2019
Agent replied Β· 17 June 2024
Thank you Allison for your kind words, it is great to see that the team were very helpful and delivered a 5* customer service.
Kind regards
Emma
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5/5
Googlenice, welcoming and professional service here. Highly recommend
Chun Β· 19 June 2019
Agent replied Β· 17 June 2024
Thank you for your 5* review!
Kind regards, Scott
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5/5
GoogleA superb service by the whole team throughout the process of selling my property. In particular, the communications were excellent and Ania did great job of keeping me updated.
Neil Β· 19 June 2018
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5/5
GoogleRating only, no written review.
Cairo Β· 13 September 2025
Agent replied Β· 12 November 2025
Itβs great to know you had a fantastic experience and thank you for your feedback! If there is anything else you think we could do to make your experience (or othersβ) even better please do let us know.
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1/5
GoogleRating only, no written review.
Kwaku Β· 22 May 2025
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5/5
GoogleRating only, no written review.
LINTUMOL Β· 19 May 2025
Agent replied Β· 27 July 2025
Itβs lovely to know you had such a great experience, thank you for your feedback! Weβd welcome any further details youβre willing to share.
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5/5
GoogleRating only, no written review.
Harvey Β· 1 November 2024
Agent replied Β· 8 November 2024
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again.
Lucy,
Customer Relations Team
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5/5
GoogleRating only, no written review.
Jass Β· 19 March 2024
Agent replied Β· 17 June 2024
Jass Kaur thank you for your 5* review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.