Andrews Estate Agents Clifton reviews

★★★★★ 5/5

Google

Excellent prompt service from everyone. Thank you to Bailey Syms, Emilia Knight, Denise Walter and James Fox.

Amanda · 27 June 2024

★★★★★ 4/5

Google

Had a mostly positive experience with Andrews during my time renting through them. The lady who first showed me round my flat was fairly new at the time but was extremely helpful and friendly. For the majority of my tenancy I liaised with Bonnie who had always been friendly and responsive. I had no issues during my tenancy and renewed for a second term. However when my tenancy was coming to an end for the second time things changed slightly. Due to the cost of rent my salary did not qualify me to rent without a guarantor. The last two terms I had paid the 6 month term upfront instead. I was happy to do this the first two terms however after having nearly lived at the property a year showing I was timely with payments and looking after the property, I decided to explore my options to allow me to move to monthly payments and a rolling contract. I received a call the week before Christmas from Ranjan. I had never spoken with her regarding my tenancy before. She phoned me, and I'll iterate again a week before Christmas, telling me that I needed to make a decision about my renewal ASAP. This was about 2/3 weeks BEFORE a month notice for the tenancy.... I explained I did not wish to lock myself in for another term and wanted to go onto a rolling contract paid monthly. Ranjan was extremely rude. I was very taken aback at how she backed me into a corner, literally talking over me mid sentence and actually saying the words "I'll tell you what you're going to do, you're going to renew for 6 months and pay the term up front otherwise you will be served an eviction notice". So a week before Christmas I have a colleague I've never dealt with telling me if I did not renew and pay upfront locking myself in then I would be evicted. I was disgusted and shocked at the way in which she had spoken to me. So much so that the next morning I instantly went out and viewed other flats with different agencies. I found a fantastic place at not much more which accepted me and my partner and we put a deposit down that day. A few weeks after this had all happened Bonnie got in touch with me again. I explained the situation and what had happened. Bonnie was as shocked as I was, she apologised for what had happened and dealt with it very well. I have to say however, the checkout process was one of the smoothest I have had with any letting agent. I dealt with Bethany during my checkout, she was attentive and responsive in helping me return my deposit in a timely fashion. She even backed my corner when the landlord proposed deductions for something I should not have had to pay for. In almost 10 years renting I think this is the first time an agency has ever backed my corner when it came to checkout and I left with essentially the entire deposit minus a two figure amount for a bit of cleaning which was totally fair. I honestly have to say that Bonnie and Bethany really saved this review. After what had happened before Christmas I was ready to write a 1/2* review as I was extremely angry/upset with it all. To be told, after being a perfect tenant for a year with no issues, that you will be evicted just a week before Christmas, during a lockdown, was just unprofessional and horrible to do to someone. Overall my experience with Andrews was good for 99% of the time. Bonnie & Beth, thank you again for all of your help with everything. For their service I can certainly recommend Andrews for renting.

James · 28 October 2021

★★★★★ 5/5

Google

James was really friendly and always happy to answer any questions.

Georgia · 23 September 2024

★★★★★ 5/5

Google

So much more helpful than other Bristol Lettings agents! Bailey is the best :D

Emily · 27 July 2024

★★★★★ 5/5

Google

I wish to describe my experience dealing with Illiana, of Andrews Estate Agents in Whiteladies Road. Illiana  was very attentive and responsive, inderstanding my needs and preferences.  She behaved all through my contact with her in with a first class professionalism in communicating and delaing with me. She instilled trust and I felt all along that she understood my needs and did not waste my time in selecting the appropriate properties to suit my needs - a great professional attribute in this industry.  When she showed me the third property, I realized her attributes as an estate agent,  that property ticked all the boxes for me. I do hightly recommend any potential buyer to choose the benefit of dealing with Illiana.PositiveResponsiveness, Professionalism

Richard · 27 August 2021

★★★★★ 4/5

Google

Had a mostly positive experience with Andrews during my time renting through them. The lady who first showed me round my flat was fairly new at the time but was extremely helpful and friendly. For the majority of my tenancy I liaised with Bonnie who had always been friendly and responsive. I had no issues during my tenancy and renewed for a second term. However when my tenancy was coming to an end for the second time things changed slightly. Due to the cost of rent my salary did not qualify me to rent without a guarantor. The last two terms I had paid the 6 month term upfront instead. I was happy to do this the first two terms however after having nearly lived at the property a year showing I was timely with payments and looking after the property, I decided to explore my options to allow me to move to monthly payments and a rolling contract. I received a call the week before Christmas from Ranjan. I had never spoken with her regarding my tenancy before. She phoned me, and I'll iterate again a week before Christmas, telling me that I needed to make a decision about my renewal ASAP. This was about 2/3 weeks BEFORE a month notice for the tenancy.... I explained I did not wish to lock myself in for another term and wanted to go onto a rolling contract paid monthly. Ranjan was extremely rude. I was very taken aback at how she backed me into a corner, literally talking over me mid sentence and actually saying the words "I'll tell you what you're going to do, you're going to renew for 6 months and pay the term up front otherwise you will be served an eviction notice". So a week before Christmas I have a colleague I've never dealt with telling me if I did not renew and pay upfront locking myself in then I would be evicted. I was disgusted and shocked at the way in which she had spoken to me. So much so that the next morning I instantly went out and viewed other flats with different agencies. I found a fantastic place at not much more which accepted me and my partner and we put a deposit down that day. A few weeks after this had all happened Bonnie got in touch with me again. I explained the situation and what had happened. Bonnie was as shocked as I was, she apologised for what had happened and dealt with it very well. I have to say however, the checkout process was one of the smoothest I have had with any letting agent. I dealt with Bethany during my checkout, she was attentive and responsive in helping me return my deposit in a timely fashion. She even backed my corner when the landlord proposed deductions for something I should not have had to pay for. In almost 10 years renting I think this is the first time an agency has ever backed my corner when it came to checkout and I left with essentially the entire deposit minus a two figure amount for a bit of cleaning which was totally fair. I honestly have to say that Bonnie and Bethany really saved this review. After what had happened before Christmas I was ready to write a 1/2* review as I was extremely angry/upset with it all. To be told, after being a perfect tenant for a year with no issues, that you will be evicted just a week before Christmas, during a lockdown, was just unprofessional and horrible to do to someone. Overall my experience with Andrews was good for 99% of the time. Bonnie & Beth, thank you again for all of your help with everything. For their service I can certainly recommend Andrews for renting.

Jimmy · 24 June 2021

★★★★★ 5/5

Google

Andrews Estate Agents provided an exceptional experience from start to finish. A special mention goes to James, whose professionalism, knowledge, and dedication truly stood out. He made the entire process smooth and stress-free, always going the extra mile to help. Highly recommend!

Sam · 20 April 2025

★★★★★ 5/5

Google

Bailey has been excellent at providing us all the information needed to make decisions.

Adam · 27 June 2024

★★★★★ 5/5

Google

James was very helpful and friendly and helped us find a lovely property

Oscar · 27 June 2024

★★★★★ 5/5

Google

Bailey was very helpful and reassuring when providing a property viewing.

K · 27 July 2024

★★★★★ 5/5

Google

I have recently moved into a property managed by Andrews Clifton and the service was excellent. Hollie was brilliant and found me a great flat straight after I started looking for one. There was great communication throughout and Hollie was very professional and was always available to answer any questions I had. Overall, it was a completely stress-free experience moving into my new property which was made possible by Hollie and all of the Andrews staff.PositiveQuality, Professionalism

Lewin · 27 August 2021

★★★★★ 5/5

Google

Excellent service from Rebekah: professional, helpful, and a pleasure to deal with. She’s friendly, efficient, and always quick to respond.

Massa · 20 November 2025

★★★★★ 5/5

Google

My family and I would like to express our heartfelt gratitude to Miss Ellie Hannaway' s remarkably professional and efficient in arranging our rental. Ellie has been in taking our questions all day every day and that has taken so much burden off our shoulders especially because we are newbies to the Country. We have been really impressed with the level of her service. From the bottom of our heart, thank you, Ellie!

Wendy · 11 March 2022

★★★★★ 5/5

Google

James was very helpful, friendly and approachable, he ran us through everything we needed to known with reassurance.

Nancy · 21 February 2024

★★★★★ 1/5

Google

Absolutely disgraceful service from the Clifton store. Communication was poor throughout, no responses to my partners emails and minimal to my own. Originally dealing with Emily from Bishopston branch who was extremely helpful and accommodating we were then passed onto Ebony from Clifton. We made a call to her to check our referencing situation she responded with that she'd check and call back that day, I received no emails or call so had to phone her myself. References were successful and there were no issues according to Ebony, the flat was 100% ours which I triple checked with her. My partner emailed for measurements and received nothing at all back. I then called and she offered to do a viewing for us to get the measurements, she then didn't show up leaving us waiting after travelling from Cardiff just for this during lockdown. No answer and no explanation. The next day I had to call multiple times to get through and when I did she denied any conversation of a viewing and had nothing in her diary due to it being a bank holiday. I told her my frustration with the situation for her to then put me on hold without warning and hang up after 5 minutes. She then didn't answer any calls or emails from either of us to which we had to contact Emily to find out what was happening with our flat we were supposed to be moving into in 4 days. For us then to he told the landlord didnt want a couple to move in but single occupancy which we werent told by Ebony. We've requested our holding deposit back which was guaranteed to be refunded. It was requested on 26th may and a fortnight later still not received the refund. We have now gone with another company who worked amazingly throughout this covid 19 situation.NegativeResponsiveness, Quality, Professionalism, Value

Maryam · 27 August 2020

★★★★★ 4/5

Google

I would definitely recommend the Andrews Clifton branch to anybody looking for an estate agent. We rented a property through them and from their side, everything was very well organised and managed. Diego was special. He speaks Italian as a native speaker, he is Spanish and his English is perfect. Could you ask more than this? For non - English clients, it can be reassuring and sometimes a real deal breaker dealing with somebody who is able to speak their language. This happened to us.One of my fellow housemates`s English is not that good, he is Italian and having Diego explaining him everything in his own language was literally incredible. We think this multicultural aspect could be the key point to make the branch different from all the other ones. Hannah was very helpful and kind when Diego was not available. The only "issue" i had with the branch was getting hold of them over the phone. They are super busy and it can take a long time to reach the branch without being answered by an external property centre who would take a note and ask the branch to call you back. Apart from this. i would recommend them strongly!Thank you guys!

Sara · 24 June 2020

★★★★★ 1/5

Google

Still in shock by the shambolic organisation and brick-wall levels of communication. If you're struggling to get in touch by phone, don't bother going in real life, they will ignore you. You'll have to go to another branch and get them to call the Clifton branch, and even then they'll have trouble getting through. Their 'video tours' are just a Skype call with a slideshow of the property images. After a saga of them not doing their job, I've been left exhausted and heartbroken. I was misled and lied to, and not one thing they said they would do for me, over the 10 days I tried to get 1 question answered, was followed through. I've dealt with so many other agencies during the covid situation, and have never witnessed such a lack of preparation and capability. There is no excuse for this treatment when they are the only agency behaving in this way. They need to seriously overhaul everything about the way they're doing business at the moment, because it does not work and it is not acceptable for even one customer to have an experience like this.

Martha · 9 June 2020

★★★★★ 5/5

Google

5 stars for Hannah House who leads the Lettings Department in the Clifton branch. After initially having some contact issues during covid-19 lockdown, Hannah took charge of the situation and was incredibly helpful. Her customer service was outstanding, dealt with my problem in a matter of minutes and gave me total confidence my future tenancy is in safe hands. In comparison to other Lettings firms I have dealt with, Hannah is by far the most efficient and professional I have dealt with. Highly recommend!

Max · 24 May 2020

★★★★★ 4/5

Google

It was a delight to meet a professional with such a friendly face during my apartment viewing at Southmead. The agent was incredibly patient, explaining everything I needed to know about the apartment and offering to answer any questions even after our meeting. I highly recommend giving them a try, you’ll be satisfied with the experience!

Marven · 27 July 2024

★★★★★ 5/5

Google

Abby Barnes and the whole staff at Andrews Clifton were great at helping me find my new flat in the incredibly competitive Bristol property market. They responded to all my emails and enquiries quickly and made the process really smooth, and the viewing was great. Abby knew everything I needed to know about the property and helped with getting an application in. Many thanks to everyone.PositiveResponsiveness, Professionalism

Sam · 27 August 2022

★★★★★ 5/5

Google

Great showing - James was extremely personable & welcoming. Would Recommend Andrews.

Phillip · 20 April 2024

★★★★★ 5/5

Google

Bailey is a legend for getting us referenced and moved in so fast.

Louis · 30 March 2024

★★★★★ 5/5

Google

Leah could not have been more kind, friendly or helpful in our rather stressful Journey to find accommodation for our 2 boys at Bristol. She was extremely accommodating in offering a video viewing when we were unable to make the 2.5 hour trip to Bristol and followed through on everything promised. A real asset to Andrews.

Jane · 27 June 2024

★★★★★ 1/5

Google

Poor customer service. Had a leak in the house that was reported, and took 3 days to get a plumber. Ceiling was ruined so was the carpet. I had replaced carpet and repaired ceiling but was never reimbursed. Toilet flush broke but never got repaired, then made me pay for it after leaving the property. There a loads of issues with this company. Very poor service and very foul languaged employees. Stay well clear from this Company.

Alex · 24 June 2020