Every review we hold for the Clevedon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleReeds Rains has been brilliant throughout the sale of Mums bungalow, The Staff are all very friendly and kept me reguarly updated on progress. Craig and Matt have been fantastic and very quick to deal with any issues which arose. Highly recommended Reeds Rains . Thanks for all your helpPositiveResponsiveness, Quality, Professionalism, Value
Pete · 26 October 2021
Agent replied · 25 October 2024
Thank you do much got your great feedback and thanks for choosing my team to help sell your mums bungalow Regards Charlotte
★★★★★ 5/5
GoogleGreat agents! They were very supportive and patient with my application and referencing. I am all moved in now and they are very quick to respond to all of my questions. 10/10
Mihajlo · 30 November 2023
Agent replied · 25 October 2024
Hi Mihajlo, really appreciate the feedback and the positive experience /service you received from our Lettings Team, hope you enjoy your new home!
★★★★★ 5/5
TrustpilotJulie at Reeds Rains Chapeltown could…
Julie at Reeds Rains Chapeltown could not do enough for us during the process of renting a property.Julie always had a positive, can do attitude and went above and beyond to help us. Thank you Julie for all your effort and support, it was gratefully appreciated!
Vikki · 28 January 2019
★★★★★ 5/5
TrustpilotSt. Helens
The St Helens branch have been a complete life saver in helping me find a new rental property, I was updated at every stage. I have been with several different agents over the last few years and it was nice to speak to an agent who actually cared about getting me sorted ASAP.Reeds rains kept in contact with me every day by email or by phone call. Informing me of any changes or updates. Thank you so much would definitely recommend to anybody looking to rent!
Sine · 28 June 2022
★★★★★ 1/5
GoogleAfter the initial marketing/sale of the property which was handled by Craig very efficiently. My Mums situation changed and the lack of continuity dealing with different people who didn’t know us and our situation made it most unpleasant at the end which was a shame.NegativeProfessionalism
Margot · 26 October 2022
Agent replied · 25 October 2024
I am sorry to hear that you are not satisfied with the service you have received from Reeds Rains. Please do call me on 01275 872238 so I can address your concerns. Regards, Kieran Williams
★★★★★ 4/5
GoogleExcellent work from the whole team at RR Clevedon, they got my house sale over the line in tricky times (Q1 & 2 2023).
Honest and straight talking, couldn't sing their praises more.
Nathan · 26 October 2023
Agent replied · 25 October 2024
Congratulations! The whole team wish you all the best with your new venture, we really appreciate the feedback.
★★★★★ 1/5
TrustpilotPartner phoned up, Rude receptionist!
Partner phoned up to enquire about properties, receptionist was rude as anything and told my partner (who has mental health problems) to simply "get a job" I don't know what ivory tower this little urchin crawled down from but that is certainly an unacceptable way to speak to potential clients. WILL NOT USE!!
Ricki · 17 September 2021
Agent replied · 22 October 2024
Hello Ricki - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please email enquries@reedsrains.co.uk with some further details regarding your review.Kind regards,Reeds Rains
★★★★★ 1/5
TrustpilotTerrible customer service
Terrible customer service. Paid a Fully managed service. No help from local branch. No replies to emails and no return phone calls. Quick to offer services for additional costs but don’t provide the service actually already paid for. Avoid at all costs.Incompetent.
Mrs · 7 February 2023
Agent replied · 22 October 2024
Hi there, Sorry to read your review. We aim to provide exceptional service to all our customers. If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
★★★★★ 5/5
TrustpilotWayne from Reeds Rain
Wayne from Reeds Rain, Widnes was excellent. Good communication throughout and a very friendly and helpful approach.
Dawn · 24 October 2023
★★★★★ 5/5
TrustpilotGreat team in Bangor
Excellent service from the team in Bangor, especially Kerry As a first time buyer I didn’t know what to expect but I was kept informed at every stage Many thanks to everyone for making my move stress free
Michelle · 5 July 2021
★★★★★ 5/5
TrustpilotReeds Rains Macclesfield
Zoe and the team and reeds rains were great as usual! I sold my own house with them last year and I have just bought another terrace with them. Always professional, approachable and on the case.
Shaun · 12 November 2021
★★★★★ 5/5
TrustpilotGrimsby branch
Grimsby branch. Have nothing but positive feedback about this branch and the team. Dave and Sophie were totally supportive all through making the experience generally pain free and they ensured I was kept up to date. Would recommend.
Mrs · 27 June 2021
★★★★★ 1/5
TrustpilotWe can't get the deposit back
It's been a month since we left home, but we still can't get our deposit. Used items are replaced with the tenant's money. You cannot find a contact.When you talk, they say they are here to protect the landlord.Be very careful...
Salih · 5 March 2023
Agent replied · 22 October 2024
Hi Sarah, very sorry to read this has been your experience with us. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further and help you resolve this. Kind regards
★★★★★ 1/5
TrustpilotNobody cares and nobody takes responsibility
I've been dealing with the Chesterfield branch. absolutely abysmal organisation, automated reply for everything telling us how important our message is and yet no one ever replies in person. Complete lack of coordination between departments, I would never have anything to do with them again.
Mr · 10 October 2022
Agent replied · 22 October 2024
Hi Russell, I'm sorry this has been your experience. I've sent you a request for further information so we can try and resolve your issue. Kind regards
★★★★★ 5/5
TrustpilotChester branch
Chester branchAbsolutely amazing service. NIKI and Katie were both extremely helpful, polite, professional and I can't thank them enough for arranging a quick viewing and quick offer and acceptance process. They're both a credit to the company. Thank you both again Bev x
Beverley · 19 February 2020
★★★★★ 5/5
GoogleI was really impressed with the support, clarity and friendliness of Tina and the Reeds Rains team throughout my purchase of a flat in Clevedon. They are a really professional outfit and a pleasure to work with. They truly go that extra mile to make sure that everyone is happy. 😊PositiveResponsiveness, Professionalism
Adam · 26 October 2021
Agent replied · 25 October 2024
Thank you so much Adam for taking the time to leave my team a review, Tina will be delighted with your feedback regards Charlotte
★★★★★ 5/5
TrustpilotExcellent and speedy service
We were in need of placing tenants in our property pretty quickly after a lengthy process after the renovation.Reed Rains followed up with all our questions and concerns promptly and efficiently. They were always on the other end of the phone / email.They have an extremely professional service with viewings; we were always notifyed whenever bookings were taking place.It can be overwhelming to understand the process but everything was explained at each stage and step, with consideration and in depth knowledge of the market.Reed Rains gave us an accurate valuation for the property and did their best to get as close to the original valuation as possible.Highly recommend.
Deborah · 27 May 2022
★★★★★ 5/5
TrustpilotConsistently professional and great customer focus
I have used Reeds Rains to manage the letting of a property I have owned for a number of years and have always been delighted with the service which all the team provide, under Helen's leadership. When I decided to sell the property I used Reeds Rains for this too and, again, the service was totally professional and consistently excellent from Joe, Lauren and Donna. It's very clear that there is a very strong customer focus combined with a high degree of professionalism within Reeds Rains, or at least in Preston, which makes them a pleasure to deal with.
David · 27 May 2022
★★★★★ 5/5
TrustpilotSuper customer service and speedy…
Super customer service and speedy communication. Very personable and helpful staff.
Jane · 3 December 2024
Agent replied · 28 December 2024
We appreciate your kind words! We strive to provide excellent customer service and are thrilled to hear our staff has made a positive impact on your experience.
★★★★★ 5/5
TrustpilotThe team at Plaistow branch are…
The team at Plaistow branch are fantastic! Dea and Greg were pleasant to deal with.
Abolade · 30 November 2023
★★★★★ 1/5
TrustpilotReeds rains...,....lie lie lie
My mum is selling her house with reeds n rains .uk 3 wks on they still haven't but her house online my sister n mum keep phoning emailing to reeds rains just keep saying it be on today or they having problem with the it dept and there is no sign outside house.
Paula · 12 August 2021
Agent replied · 22 October 2024
Hi Paula,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email enquiries@reedsrains.co.uk with some further information regarding your review?Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotWe recently had a great experience…
We recently had a great experience purchasing our new home with the ladies at the Bamber Bridge branch. Everyone was extremely helpful and friendly, and made every effort to ensure the purchase moved quickly and smoothly. Alison and Donna in particular were fabulous, and the lady who showed us around the property (who's name unfortunately escapes me) was also lovely to deal with. The ladies here are obviously very caring and passionate about their roles, and I couldn't recommend them highly enough. I might also add that Donna in particular deserves a 'shout out' as although she does not appear to be as visible and front of house as the other ladies, she was the one who put in the majority of the groundwork, and ensured that any concerns were quckly dealt with/resolved, and all the legal arrangements and requirements were completed at the speed of light. Fantastic people to deal with, and as mentioned previously, I could not recommend highly enough. A big thank you to everyone involved.
Gary · 18 May 2022
★★★★★ 5/5
TrustpilotGreat communication and efficiency in…
Great communication and efficiency in supporting me with the sale of my property.Highly recommend
CG · 15 October 2024
Agent replied · 28 December 2024
Thank you for your kind words. We appreciate your positive feedback and are glad to hear you had a positive experience.
★★★★★ 5/5
TrustpilotEccleshall Branch is a bit…
Eccleshall Branch is a bit special.Superb service from the positive ,pulchritudinous and pragmatic Nicola.Several viewings and sold in less than a week for virtually the full asking price.Best thing though was the communication.Can't fault them .No hesitation in recommending them.
GEOFF · 21 November 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.