Every review we hold for the Clevedon office, from every platform, shown as written. First names only.
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1/5
TrustpilotRidiculous company policy.
Tried to arrange a viewing but as I work full time and can't take calls I could only converse over email, something which isn't an issue with other estate agents at all. Reedsrains wouldn't allow this so I can't even arrange a viewing. Absolutely ridiculous and they need to review their policy. Information given over email is much clearer than over the phone.
Elle Β· 5 June 2019
Agent replied Β· 22 October 2024
Hi Elle - I'm sorry to hear you've been having some issues communicating with the branch. Could you let me know which branch you were dealing with so I can look into this? Thanks
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5/5
TrustpilotAlways helpful and friendly
Always helpful and friendly. They dealt with me efficiently and had a great knowledge of the local area and how the housing market trends and prices. The buyers were always directed to the right market so no time wasters. They always accompanied any person they bought for viewings. First class
Helen Β· 25 September 2024
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5/5
GoogleHeidi and Brooke from clevedon Reeds Rains. Have been absolutely fantastic. Very professional but have gone above and beyond to make this experience a great one for me as a first time buyer. π β¦
Jodie Β· 26 October 2023
Agent replied Β· 25 October 2024
Congratulations on buying your first home, delighted Heidi and Brooke made it such a smooth move, sure they will be there for the house warming!
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5/5
GoogleCan't praise those guys enough. Such friendly, understanding and helpfull team like in Reeds Rains Clevedon lettings office is really hard to find nowadays. Perfect experience and definatelly our first choice for all property needs.
Jacek Β· 26 October 2023
Agent replied Β· 25 October 2024
Hi Jacek, many thanks for the kind words, hope you and the new family member will be happy in your new home! Kelly Lettings Manager
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5/5
TrustpilotRoxy is a true professional and it's anβ¦
Roxy is a true professional and it's an absolute pleasure dealing with her. She's very approachable and detail orientated which has ensured a seamless new tenancy agreement. Many thanks!
Julia Β· 23 December 2022
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5/5
TrustpilotMiss Adele and Kirsty
What a helpful and usefull team at the prescot branch.I really have to thank to Miss Adele and Miss Kirsty for their efford and solve the problems.
OMER Β· 1 March 2023
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2/5
TrustpilotThe service was apathetic
The service was apathetic. We did not receive the AST until about 2 days before we were due to move in (in December) having known we were moving in since August. The documents received contained errors and did not include pre-agreed terms. When we chased the response was always slow and unhelpful.
Abigail Β· 16 February 2022
Agent replied Β· 22 October 2024
Hello Abigail,I am really sorry you have not been happy with the experience youβve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
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1/5
TrustpilotBeware!!
Very bad estate agents, not to be trusted. It took months and a threat of withholding rent to get a load of rubbish removed from back garden and loft. I was eager to finish my year with them, they then had the gall to with hold part of my deposit when leaving. I am in the midst of taking them to small claims. Beware
Rachel Β· 21 June 2018
Agent replied Β· 28 December 2024
I'm sorry this was your experience Rachel. We'd be happy to investigate this as a formal complaint. To register a complaint with our Customer Relations Department please email rrcustomerrelations@reedsrains.co.uk. Or, to view our complaints process please visit https://www.reedsrains.co.uk/contact-us/lettings-complaint-branch
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5/5
TrustpilotGreat sales team
The staff were very friendly and went out of their way to arrange a visit that fitted in with our schedule.The process of selling the house was explained well to us.We were frequently contacted by members of the sales team, by phone and email, ensuring we were kept up to date as the sale developed. Any queries were dealt with and effectively promptly.
Pauline Β· 16 January 2024
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5/5
TrustpilotAbsolutely brilliant service.
Reeds Rain, Didsbury have been absolute gem! I have had 2y+ experience with them and they have helped me as much as they can to find a property of my liking that suits my mortgage budget. It was a long journey but worth the wait. Everyone at RR are helpful, kind and thoughtful. I will definitely recommend RR and I will also be using them in the future, if need be. Thank you RR, Didsbury team.
Amb Β· 21 January 2023
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5/5
TrustpilotClaire Evans at the wakefield branch isβ¦
Claire Evans at the wakefield branch is a delight to deal with. I recently rented a property and she was always on hand to chat over any concerns over the phone and helped make my move seamless. Thanks Claire.
Stu Β· 14 July 2021
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5/5
TrustpilotThank you Josh
Just to thank Josh Walker at the Hillsborough branch for a fabulous service in obtaining a tenant for my rental property. He kept me fully informed in this my first time in renting out a property. I really appreciate his help.
Arlene Β· 10 February 2021
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5/5
Trustpilotexcellent service
Reeds Rains at bamber bridge are the best. Friendly and professional especially Alison with her down to earth personality she has been amazing thank you for selling my parents house and I highly recommend you all.
John Β· 16 January 2022
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5/5
GoogleThank you to the team at Reeds Rains for their excellent service on our recent house move.
They were helpful, efficient and friendly and did some very useful chasing when the process slowed down.
Paul Β· 26 October 2023
Agent replied Β· 25 October 2024
Hi Paul, many thanks for the feedback, best wishes in your new home, were all very jealous!
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1/5
TrustpilotMoney Making Machine
It appears that Reed Rains only care about making money, their staff are programmed with a script of what to say and they do not deviate and act like a human being. Their charges are extortionate and lock you in with so many terms and conditions that even the the most experienced Landlords can get stung. PLEASE DO NOT USE THEM!
Fenwick Β· 23 October 2019
Agent replied Β· 22 October 2024
Hello - We are very sorry to hear about your experience, could you please let me know which branch you have been dealing with so we can get to the bottom of your issues.Kind regards,Reeds Rains
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1/5
TrustpilotDeposit you could lose it if smoke alarmβ¦
Will keep your deposit if smoke alarm not working! They will call out an engineer and you will have to foot the bill! Very expensive! This happened in Chesterfield a while ago now they can check their records of deposits held onto
Peter Β· 9 March 2023
Agent replied Β· 22 October 2024
Hi Peter, sorry to read your review. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further and help you resolve this. Kind regards
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1/5
TrustpilotβTerribleβ.
βTerribleβ is an understatement for how bad my experience with them has been.
Amparo Β· 2 December 2025
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5/5
TrustpilotWould like to thank Luke from Reedsβ¦
Would like to thank Luke from Reedsβ¦I would like to thank Luke from Reeds Rains branch for the house that found us Luke was really professional and helpful and was very knowledgeable.Thank you
Dritan Β· 8 June 2022
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5/5
TrustpilotReeds Rains Grimsby were excellent
Reeds Rains Grimsby were excellent! They werenβt even our agent!!! They were an agent for another property in the chain but Sophie was brilliant at communication with all the sellers and solicitors. Brilliant work at keeping the chain together. Would definitely recommend!
OSC Β· 21 October 2020
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5/5
TrustpilotAlways great service is provided byβ¦
Always great service is provided by Amber Tildesley from Salford Quays.Thank you Amber
Ahmed Β· 1 October 2019
Agent replied Β· 22 October 2024
Hello Ahmed - Thank you for your review, we will be sure to pass on the good words to our team at the Salford Quays branch.Many thanks,Reeds Rains
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5/5
TrustpilotAmy is really friendly with me :) niceβ¦
Amy is really friendly with me :) nice team i like is π«π
θΆε彩ε Β· 29 September 2019
Agent replied Β· 22 October 2024
Hello - Thank you for taking the time to write a review, if you could let us know which branch you dealt with we can pass on the good words.Many thanks,Reeds Rains
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5/5
TrustpilotGreat service from the Salford Quays branch
Great service from the Salford Quays branch. Amber was particularly helpful. Highly recommended
Dr Β· 27 September 2019
Agent replied Β· 22 October 2024
Hello - Thank you so much for your review.Kind regards,Reeds Rains
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1/5
TrustpilotHead office
Head officeAs you will see Reeds Rains have replied to my comment, explaining that sales are taking longer than usual ! ! ! However, the problem is. They advise you to go with a certain buyer, take over a month to check all details and only after asking for many weeks what is happening. They finally confirm everything is βa goβ This is not just the branch that are incompetent, it also comes from head office ! ! ! Six days ago they were full of apologies and confirmed on this site I would receive confirmation of my payment. Not such notification. The company is a TOTAL JOKE, UNPROFESSIONAL FROM HEAD OFFICE DOWN TO THE BRANCHES. ARLA will be informed along with the other βPROFESSIONAL BODIESβ they claim to be with. Honestly, please please please DO NOT USE THIS COMPANY
Andrew Β· 14 July 2022
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5/5
TrustpilotExceptional service
Exceptional service. Highly recommend.We used Reeds Rains in Crossgates and the service was 100% throughout.Sarah who valued the 2 properties we were selling was professional, passionate and very knowledgable. She told us one property would end in sealed bids and exceed the valuation, it did.The Ladies in the Crossgates office were very polite and helpful. They kept us informed every step of the way and chased Solicitorβs etc up when we asked.I would not use anyone else in Crossgates
A64 Β· 25 August 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.