Every review we hold for the Cleckheaton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCouldn’t speak highly enough of Robert Watts, especially Angela who we were dealing with.
Our house got put up for sale and within a couple of days we had full asking price offered and had sold the house.
Lots of communication throughout which made it a very simple and smooth process.
Jordan · 2 February 2026
Agent replied · 13 April 2026
Thank you Jordan we really appreciate you posting this lovely review and we’re delighted Angela made the whole process simple. Thanks for using us to sell and good luck going forward.
★★★★★ 1/5
GoogleIf I could give 0 stars, I would.
My experience with this estate agency was extremely disappointing, largely due to the attitude and level of customer service I received from Gill. if miserable was a person it would be her. She needs to touch some grass clearly is fed up of being sat at a desk all day.
I had viewed a property and was genuinely interested in submitting an application, so I contacted the office with a reasonable question regarding the property.
Rather than receiving assistance, I was met with a dismissive and rude response, ‘How am I meant to know? This was both unprofessional and unexpected from someone representing prospective landlords and tenants. Is this who landlords are paying? Customer service should involve helping clients or, at the very least, making an effort to find the information requested.
The interaction left such a poor impression that I cancelled all future viewings with Robert Watts, and several family members have chosen to do the same. I WILL NEVER engage with any properties marketed by this agency in the future.
Kany · 24 June 2026
Agent replied · 7 June 2026
You have already posted this review under another name and we responded before so we have no further comments. This also should be posted under the Rental Google account as this is Sales.
★★★★★ 5/5
GoogleJenny and co were very kind and helpful every time anything was needed from them.
Haider · 6 October 2026
Agent replied · 6 October 2026
Thanks Haider and we are delighted Jenny and the team could help you in the purchase. Enjoy your new home.
★★★★★ 1/5
GoogleTerrible experience with this company and I wouldn’t recommend. Spoke with an agent, Gill, who from the very beginning had an awful attitude and her responses were very unprofessional and disrespectful. Prospective customers should be treated with a level of respect and decency which is lacking at this company. You’d think they would have a basic understanding of the properties they’re selling but instead she responded to my questions as “how am I supposed to know”. Looking through the rest of the google reviews, it seems that customer service at this place isn’t the best.
G · 24 May 2026
Agent replied · 24 May 2026
We are sorry you were unhappy with our service but Gill works in Rentals and you mentioned a house to sell so which side were you dealing with and what was the nature of your issue? The vast majority of our reviews mention great customer which we pride ourselves on so we are very concerned your experience was so poor.
We have since looked into this and it is a rental house and Gill did offer to find out about the queries you had after we had spoken to the landlord. You wanted the landlord's number but unfortunately we cannot disclose this information due to data protection laws. We are sorry you were so unhappy but we do not feel we could do anymore here.
★★★★★ 5/5
GoogleI have recently purchased a property through Robert Watts in Cleckheaton. House moving is so stressful but I found Jenny really helpful and knowledgeable throughout the process. The sale took around 5 months & Jenny did lots more chasing around than either solicitors! I would use them in the future!
Amy · 17 December 2025
Agent replied · 16 January 2026
Great review thank you Amy. You’re absolutely right that moving can be stressful but we’re so pleased Jen was on hand to help. We do spend most of our day chasing solicitors but we feel it is the only way to get sales through. Good luck going forward and thanks for using us.
★★★★★ 5/5
GoogleI highly recommend Jenny she was absolutely brilliant with us from start to finish with our mortgage. She went above and beyond for us on numerous occasions and we couldn’t be any more grateful to her!
Grace · 13 March 2026
Agent replied · 13 April 2026
Thank you Grace we're so pleased that Jenny went above and beyond and was on hand whenever you needed her as this is crucial in the process. Good luck in your new home.
★★★★★ 5/5
GoogleI have been using the services of Robert Watts for 15 years and I can honestly say that they have been great to work with. On many occasions they have helped me with various things outside of what I would have normally expected them to do. I could not rate their diligence and attention to detail highly enough.
Steve · 11 September 2026
Agent replied · 16 September 2026
Thank you Steve that is a great review and weee so pleased you have used us over the years and are still happy. We always look to go above and beyond to assist in the selling process so it’s nice to see this is working. Thanks for using us again.
★★★★★ 5/5
GoogleJenny was absolutely amazing, if it wasn’t for her the process would have been 10x slower and 100x more painful! Wouldn’t hesitate to use again, she has been just fabulous
Casey · 11 April 2026
Agent replied · 13 April 2026
Wow thanks Casey that is great review and we know Jenny made a difference in a difficult sale so we’re delighted you were so happy. Thanks for using us and enjoy your lovely new home.
★★★★★ 5/5
GoogleFabulous service from start to finish, always kept updated by Jenny, thank you so much
Claire · 16 July 2026
Agent replied · 18 July 2026
Thank you Claire that is a super review and were delighted you were so happy with Jenny. Good luck with your future plans.
★★★★★ 5/5
GoogleFrom start to finish Robert Watts have been a pleasure to deal with. Especially Jenny, all queries promptly with and always kept in the the loop. Highly recommend
Toni · 23 March 2026
Agent replied · 13 April 2026
We really appreciate you posting this Toni. It is a lovely review and we’re so pleased Jenny kept the communication channels open which is so important in buying and selling. Good luck going forward.
★★★★★ 5/5
GoogleRobert Watts were the estate agent we used to sell our property. We would like to pass on our appreciation to Jenny and Steven at the Cleckheaton office who both worked very hard on our behalf to get our sale ( and related purchase) to …
Janet · 8 October 2025
Agent replied · 10 May 2026
Many thanks Janet for posting this lovely review. It is great to hear both Jenny and Stephen were both on hand to assist and it's really pleasing they could help on both your sale and your purchase. We pride ourselves on our … More
★★★★★ 5/5
GoogleReally great experience dealing with Jenny and her colleagues. Communication was clear and straightforward, and they responded to all our questions, concerns etc. Would recommend.
Chris · 7 April 2026
Agent replied · 13 April 2026
Thanks Chris we’re so pleased Jenny and the team made things easy and keep you in the loop. Good luck with your future plans.
★★★★★ 5/5
GoogleRecently sold my house with Robert Watts and after a few hic ups initially Stephen was always on hand to offer support and advice. Although my on going house purchase fell through with them I felt supported and treated with compassion. If I …
Claire · 5 October 2025
Agent replied · 10 May 2026
Thank you Claire that is really kind of you. We know the process wasn’t straightforward, it seldom is unfortunately, but we’re delighted Stephen was on hand to help. We wish you all the luck in future and thanks for using us.
★★★★★ 5/5
GoogleGreat service from start to finish. Jenny kept me updated through the whole process and nothing was too much trouble.
I would definitely recommend Robert Watts
Jackie · 13 March 2026
Agent replied · 13 April 2026
Thank you Jackie for this super review it is much appreciated. Jenny is one of our most experienced estate agents and we're delighted she did a great job for you. Thank you for using us to sell the house and good luck to you all going forward.
★★★★★ 5/5
Google5 Stars - Highly Recommended! Professional Endorsement
As a professional property finder based in Central London, my standards for efficiency and service delivery are necessarily high. I was genuinely impressed and found it incredibly refreshing to work with Rachel and Angela at Robert Watts Estate Agents (Cleckheaton branch) during the current offer and acceptance phase for a property for a family member.
The level of service provided by this small, local team has been outstanding. Their responses have been exceptionally timely, and their assistance throughout this initial process has been proactive and professional. Rachel and Angela ensured everything moved forward smoothly and efficiently.
I highly recommend them to any buyer or seller in the area, they deliver top-tier, reliable service that easily rivals larger, city-based firms.
Jonny Dymond - ADORE PROPERTY
Jonny · 2 January 2026
Agent replied · 16 January 2026
Thank you Jonny for taking time to post this fantastic and comprehensive review of our service so far. It is always great to hear feedback from someone who also works in the industry, particularly in a competitive market like London, and its satisfying to hear we match up to your professional expectations. We're delighted both Angela and Rachel have both been on the ball in their communication with you at the initial stages and we look forward to working with you throughout the whole process.
★★★★★ 5/5
GoogleRobert Watts have been fantastic from start to finish with the purchase of our new property. They have gone above and beyond in every aspect of our property hunt from viewings to receiving the keys. Jenny in particular has been great and has always been available to answer any queries we have had. Thank you.
Rob · 10 May 2025
Agent replied · 10 May 2026
We really appreciate you postings this lovely review Rob and you were so happy with our services when buying your house. Jenny is one of our most experienced members of staff so you were in good hands. Enjoy your new home.
★★★★★ 5/5
GoogleI was dealing with Robert watts for the sale of my property & onward purchase. Despite the chain being stressful, the entire team at RW Cleckheaton were really helpful, organised and well informed. The team went above and beyond, including …
Elizabeth · 5 October 2025
Agent replied · 9 January 2025
Thank you Elizabeth we really appreciate you posting this as we know the process was very stressful. It's so nice to get a glowing review from both a vendor and a buyer and we wish you well in your new home.
★★★★★ 5/5
GoogleI had the pleasure of dealing with Molly during the letting process. Everything went really smoothly and Molly kept me informed every step of the way.
Jack · 13 February 2026
Agent replied · 13 April 2026
Thank you Jack for your super review and we're so pleased Molly and the Lettings Team were on hand to help.
★★★★★ 5/5
GoogleThank you so much to Angela! She was there every step of the way with purchasing our property! 10/10 service from us!
Charlotte · 13 March 2026
Agent replied · 13 April 2026
Thanks for this Charlotte that's a great review and we're delighted Angela was able to help so much. Enjoy your new home.
★★★★★ 5/5
GoogleIt was so easy to sell our house through Robert Watts, the support and continuous communication was everything we needed. Big thanks to Stephen for getting us through the process as well as the rest of the team.
Lydia · 8 October 2025
Agent replied · 8 May 2026
Thank you Lydia we'll pass your lovely comments onto Stephen and the team and glad we could be of help here. Thanks for using us and good luck in future.
★★★★★ 5/5
GoogleI've just bought a house that Robert Watts were the agents for. They were very quick at getting back to me with my enquires and liaising with my solicitors and the vendor. A very positive experience from a friendly, helpful team. Special thanks to Jenny for her prompt responses to my enquiries!
Miriam · 10 May 2025
Agent replied · 22 October 2024
Great review Miriam thank you so much. We’re delighted Jenny was always there to help get the sale through. Enjoy your new home.
★★★★★ 5/5
GoogleWe recently sold our property through robert watts. We found the process smooth and had bought our property through them originally. The valuation met our expectations and the fees were competitive so we chose to use Robert Watts again (buying through them previously was also a good experience)
Stephen dealt with our listing and Angela with the sale. They were both on hand whenever we needed them and in my opinion both gave very honest and professional advice to any questions that I asked.
They chased up when required and were prompt with their responses.
The rest of the staff were always on hand to assist if their colleagues assigned to our sale were not present.
They all have a vast knowledge of the local area and I would recommend this agency to anybody thinking of buying or selling a property.
Al · 2 December 2025
Agent replied · 8 May 2026
We really appreciate you posting this super feedback Al as its always lovely to have repeat customers and get your experience as both a buyer and a seller. Stephen and Angela are both experienced and proactive people which we feel is vital in the selling process and we pride ourselves on our local knowledge. Thanks for using us and good luck with your future plans.
★★★★★ 5/5
GoogleAngela was very helpful and kept things moving in what was a very difficult time for me selling my home of over 40 years. Highly appreciated
Barbara · 9 January 2026
Agent replied · 16 January 2026
Thank you Barbara for posting this lovely review. We appreciate it was a tough process after living there so long but we are delighted Angela was there to help. Thanks for using us and good luck with your future plans.
★★★★★ 5/5
GoogleFabulous from start to finish. Special mention to Jenny F who went above and beyond in every way
Bryony · 13 March 2026
Agent replied · 13 April 2026
Thanks Bryony that’s a lovely review and we are so pleased you were really happy with Jenny and the team. Good luck with your future plans.
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