Trusted Agent profile · City of Westminster

Access Self Storage Limited City of Westminster reviews

4.4

★★★★★ Great

493 reviews across 1 platform

London, City of Westminster, W1K 7TB

Access Self Storage Limited's office in City of Westminster, at London, is rated 4.4 out of 5 across 493 reviews on 1 platform.

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493

Reviews on Trustpilot

This office

Reviews

Every review we hold for the City of Westminster office, from every platform, shown as written. First names only.

5/5

Trustpilot

Nice service provide by Mr Peter

Rating only, no written review.

Anil · 10 September 2026

Agent replied · 25 September 2026

Hi Anil, Thank you for your feedback. We're delighted to hear Peter provided such good service and made your experience a positive one. We'll be sure to pass on your kind words to him. Thank you for choosing Access!

5/5

Trustpilot

Friendly staff with excellent service

We would recommend Access Self Storage to anyone needing that extra bit of space & storage. Friendly and helpful advice and they sorted us out with exactly what size of space we needed immediately.Thank youNicola & John

Nicola · 8 October 2016

5/5

Trustpilot

great and clean premises

Rating only, no written review.

Mrs · 2 June 2026

5/5

Trustpilot

Personal service

John · 27 May 2026

Agent replied · 15 June 2024

Hi John, Thank you for your great feedback. We’re really pleased to hear you’ve had a positive experience with our service, space, and location, and that our commercial terms have worked well for you. We truly appreciate your support!

5/5

Trustpilot

Great staff all very helpful and polite

Rating only, no written review.

Samantha · 20 May 2026

Agent replied · 5 June 2026

Hi Samantha, Thank you for your kind feedback. We’re really pleased to hear you found our team helpful and polite, we truly appreciate your support!

5/5

Trustpilot

great service

Rating only, no written review.

Mrs · 17 May 2026

Agent replied · 5 June 2026

Hi Susan, Thank you for your feedback. We’re really pleased to hear you had a great experience, we truly appreciate your support!

5/5

Trustpilot

Nice staff with clear instruction given.

Rating only, no written review.

Yuki · 22 December 2025

Agent replied · 25 December 2025

Hi Yuki, Thank you for your kind words! We’re delighted to hear our team provided clear instructions and great service. Access Self Storage

4/5

Trustpilot

Staff is friendly.

Rating only, no written review.

Bhavikkumar · 19 December 2025

Agent replied · 25 December 2025

Hi Bhavikkumar, Thank you for your feedback! We’re glad to hear you found our staff friendly, we’ll be sure to pass your kind words on to the team. Access Self Storage

1/5

Trustpilot

Refund process is a joke

Rating only, no written review.

Nathan · 19 December 2025

Agent replied · 25 December 2025

Hi Nathan, We’re really sorry to hear about your frustration with the refund process. This isn’t the experience we want for our customers. Our Accounts team handles all refunds within our standard processing timeframe, but we understand delays can be inconvenient. If this hasn't been resolved, please contact your store. Access Self Storage

5/5

Trustpilot

Very good service

Joanne · 23 September 2025

Agent replied · 25 September 2025

Hi Joanne, Thank you for your feedback. We’re glad you had a good experience with our service. Access Self Storage

4/5

Trustpilot

All smooth and efficient.

Rating only, no written review.

Richard · 23 September 2025

Agent replied · 25 September 2025

Hi Richard, We’re pleased to hear everything went smoothly and efficiently for you. Thank you for your feedback. Access Self Storage

5/5

Trustpilot

Helpful with any queries I had

Rating only, no written review.

Karon · 28 September 2023

Agent replied · 15 June 2024

Hi Karon, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team

1/5

Trustpilot

Poor Management and staff.

Rating only, no written review.

Muhammad · 21 September 2023

Agent replied · 15 June 2024

Dear Muhammad, we apologise that you have not had a positive experience. If you wish to discuss this with us please email customerservices@accessstorage.com

5/5

Trustpilot

Great service

Rating only, no written review.

Mura · 5 September 2023

Agent replied · 15 June 2024

Hi Mura Api, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team

5/5

Trustpilot

Personalised service and friendly staff

Rating only, no written review.

Dipika · 22 August 2023

Agent replied · 15 June 2024

Dear Dipika, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team

5/5

Trustpilot

all staff are very helpful and polite

Rating only, no written review.

Chris · 24 July 2023

Agent replied · 15 June 2024

Dear Chris, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team

5/5

Trustpilot

Staff very friendly

Rating only, no written review.

Dorilea · 24 July 2023

Agent replied · 15 June 2024

Dear Dorilea, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Customer Service Team

5/5

Trustpilot

staff are vey helpful

Rating only, no written review.

Abdelllatif · 23 July 2023

Agent replied · 15 June 2024

Hi Abdelllatif, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team

2/5

Trustpilot

Have had to chase and chase for a refund

Rating only, no written review.

Olivia · 20 July 2023

Agent replied · 15 June 2024

Dear Olivia, We appreciate the feedback on your experience with Access Self Storage and we apologise if we have not met expectations on this occasion. If you have any further concerns regarding your refund please email customerservices@accessstorage.com and our dedicated service team will assist you further.

1/5

Trustpilot

Very deceitful pricing

Rating only, no written review.

Marcus · 25 June 2023

Agent replied · 15 June 2024

Dear Marcus, Thank you for your review. We take pride in delivering the best possible service to each of our customers and we are sorry if we have fallen short on this occasion. Your comments will be reviewed and we hope to have the opportunity to show you what we can do in the future. Customer Service Team

5/5

Trustpilot

Staff are friendly and helpful

Rating only, no written review.

MRS · 28 May 2023

Agent replied · 15 June 2024

Hi Mrs Julie Matthews, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team

5/5

Trustpilot

Great customer service!

Rating only, no written review.

Miss · 21 May 2023

Agent replied · 15 June 2024

Dear Miss Scott, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team

5/5

Trustpilot

Very good and well run.

Rating only, no written review.

Ian · 8 May 2023

Agent replied · 15 June 2024

Hi Ian, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team

5/5

Trustpilot

Quick response

Quick responses

Sumeyya · 25 April 2023

Agent replied · 15 June 2024

Hi Summeyya, thank you for taking the time to write your review. We are delighted that you had such a positive experience and we will pass your comments on to the team.

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