Every review we hold for the City of Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotNice service provide by Mr Peter
Rating only, no written review.
Anil · 10 September 2026
Agent replied · 25 September 2026
Hi Anil,
Thank you for your feedback. We're delighted to hear Peter provided such good service and made your experience a positive one.
We'll be sure to pass on your kind words to him. Thank you for choosing Access!
★★★★★ 5/5
TrustpilotFriendly staff with excellent service
We would recommend Access Self Storage to anyone needing that extra bit of space & storage. Friendly and helpful advice and they sorted us out with exactly what size of space we needed immediately.Thank youNicola & John
Nicola · 8 October 2016
★★★★★ 5/5
Trustpilotgreat and clean premises
Rating only, no written review.
Mrs · 2 June 2026
★★★★★ 5/5
TrustpilotPersonal service
John · 27 May 2026
Agent replied · 15 June 2024
Hi John,
Thank you for your great feedback. We’re really pleased to hear you’ve had a positive experience with our service, space, and location, and that our commercial terms have worked well for you.
We truly appreciate your support!
★★★★★ 5/5
TrustpilotGreat staff all very helpful and polite
Rating only, no written review.
Samantha · 20 May 2026
Agent replied · 5 June 2026
Hi Samantha,
Thank you for your kind feedback. We’re really pleased to hear you found our team helpful and polite, we truly appreciate your support!
★★★★★ 5/5
Trustpilotgreat service
Rating only, no written review.
Mrs · 17 May 2026
Agent replied · 5 June 2026
Hi Susan,
Thank you for your feedback. We’re really pleased to hear you had a great experience, we truly appreciate your support!
★★★★★ 5/5
TrustpilotNice staff with clear instruction given.
Rating only, no written review.
Yuki · 22 December 2025
Agent replied · 25 December 2025
Hi Yuki,
Thank you for your kind words! We’re delighted to hear our team provided clear instructions and great service.
Access Self Storage
★★★★★ 4/5
TrustpilotStaff is friendly.
Rating only, no written review.
Bhavikkumar · 19 December 2025
Agent replied · 25 December 2025
Hi Bhavikkumar,
Thank you for your feedback! We’re glad to hear you found our staff friendly, we’ll be sure to pass your kind words on to the team.
Access Self Storage
★★★★★ 1/5
TrustpilotRefund process is a joke
Rating only, no written review.
Nathan · 19 December 2025
Agent replied · 25 December 2025
Hi Nathan,
We’re really sorry to hear about your frustration with the refund process. This isn’t the experience we want for our customers. Our Accounts team handles all refunds within our standard processing timeframe, but we understand delays can be inconvenient. If this hasn't been resolved, please contact your store.
Access Self Storage
★★★★★ 5/5
TrustpilotVery good service
Joanne · 23 September 2025
Agent replied · 25 September 2025
Hi Joanne,
Thank you for your feedback. We’re glad you had a good experience with our service.
Access Self Storage
★★★★★ 4/5
TrustpilotAll smooth and efficient.
Rating only, no written review.
Richard · 23 September 2025
Agent replied · 25 September 2025
Hi Richard,
We’re pleased to hear everything went smoothly and efficiently for you. Thank you for your feedback.
Access Self Storage
★★★★★ 5/5
TrustpilotHelpful with any queries I had
Rating only, no written review.
Karon · 28 September 2023
Agent replied · 15 June 2024
Hi Karon, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
★★★★★ 1/5
TrustpilotPoor Management and staff.
Rating only, no written review.
Muhammad · 21 September 2023
Agent replied · 15 June 2024
Dear Muhammad, we apologise that you have not had a positive experience. If you wish to discuss this with us please email customerservices@accessstorage.com
★★★★★ 5/5
TrustpilotGreat service
Rating only, no written review.
Mura · 5 September 2023
Agent replied · 15 June 2024
Hi Mura Api, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
★★★★★ 5/5
TrustpilotPersonalised service and friendly staff
Rating only, no written review.
Dipika · 22 August 2023
Agent replied · 15 June 2024
Dear Dipika, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
★★★★★ 5/5
Trustpilotall staff are very helpful and polite
Rating only, no written review.
Chris · 24 July 2023
Agent replied · 15 June 2024
Dear Chris, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
★★★★★ 5/5
TrustpilotStaff very friendly
Rating only, no written review.
Dorilea · 24 July 2023
Agent replied · 15 June 2024
Dear Dorilea, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Customer Service Team
★★★★★ 5/5
Trustpilotstaff are vey helpful
Rating only, no written review.
Abdelllatif · 23 July 2023
Agent replied · 15 June 2024
Hi Abdelllatif, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
★★★★★ 2/5
TrustpilotHave had to chase and chase for a refund
Rating only, no written review.
Olivia · 20 July 2023
Agent replied · 15 June 2024
Dear Olivia, We appreciate the feedback on your experience with Access Self Storage and we apologise if we have not met expectations on this occasion. If you have any further concerns regarding your refund please email customerservices@accessstorage.com and our dedicated service team will assist you further.
★★★★★ 1/5
TrustpilotVery deceitful pricing
Rating only, no written review.
Marcus · 25 June 2023
Agent replied · 15 June 2024
Dear Marcus, Thank you for your review. We take pride in delivering the best possible service to each of our customers and we are sorry if we have fallen short on this occasion. Your comments will be reviewed and we hope to have the opportunity to show you what we can do in the future. Customer Service Team
★★★★★ 5/5
TrustpilotStaff are friendly and helpful
Rating only, no written review.
MRS · 28 May 2023
Agent replied · 15 June 2024
Hi Mrs Julie Matthews, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
★★★★★ 5/5
TrustpilotGreat customer service!
Rating only, no written review.
Miss · 21 May 2023
Agent replied · 15 June 2024
Dear Miss Scott, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
★★★★★ 5/5
TrustpilotVery good and well run.
Rating only, no written review.
Ian · 8 May 2023
Agent replied · 15 June 2024
Hi Ian, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
★★★★★ 5/5
TrustpilotQuick response
Quick responses
Sumeyya · 25 April 2023
Agent replied · 15 June 2024
Hi Summeyya, thank you for taking the time to write your review. We are delighted that you had such a positive experience and we will pass your comments on to the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.