Every review we hold for the City of Westminster office, from every platform, shown as written. First names only.
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5/5
TrustpilotVery helpful
Very helpful, friendly staff. Good ambassadors for Access.
Julia Β· 18 May 2023
Agent replied Β· 15 June 2024
Hi Julia, thank you for your feedback, we are delighted that you have had such a positive experience with Access Self Storage and will pass on your comments to the team.
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5/5
TrustpilotHelpful friendly staff and a clean
Helpful friendly staff and a clean, well-organised facility.
Martin Β· 16 May 2023
Agent replied Β· 15 June 2024
Dear Martin, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
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5/5
TrustpilotExcellent
Excellent! Highly recommend!
Luciano Β· 29 September 2023
Agent replied Β· 15 June 2024
Hi Luciano, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
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5/5
TrustpilotAmazing storage
Amazing storage, secured and safe π
James Β· 27 June 2023
Agent replied Β· 15 June 2024
Hi James, thank you for your glowing review. We are delighted that you had such a positive experience. Should you need any further assistance please get in touch. Customer Service Team
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5/5
TrustpilotStraight forward no problems goodβ¦
Straight forward no problems good service
Nathan Β· 25 June 2023
Agent replied Β· 15 June 2024
Dear Nathan, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
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5/5
TrustpilotGreat!! 5 star
Great friendly staff and always clean and tidy building
Paul Β· 13 March 2023
Agent replied Β· 15 June 2024
Hi Paul, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
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5/5
TrustpilotWell organised
Well organised, and helpful staff. Secure and competitive.
Tim Β· 31 March 2023
Agent replied Β· 15 June 2024
Hi Tim, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
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5/5
TrustpilotEasy of use and excellent customerβ¦
Easy of use and excellent customer service
Abdul Β· 19 April 2023
Agent replied Β· 15 June 2024
Dear Abdul, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Customer Service Team
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5/5
TrustpilotAttentive staff
Attentive staff who are humble and helpful
Oliver Β· 18 April 2023
Agent replied Β· 15 June 2024
Dear Oliver, we appreciate the feedback on your experience with Access Self Storage and we apologise if we have not met expectations on this occasion. If you have any further concerns regarding your refund please email customerservices@accessstorage.com and our dedicated service team will assist you further.
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4/5
TrustpilotStaff are great π friendly and helpfulβ¦
Staff are great π friendly and helpful Thanks
Miss Β· 17 March 2023
Agent replied Β· 15 June 2024
Dear Miss Adjoua, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
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5/5
TrustpilotExcellent service from all at Balham
Excellent service from all at Balham. Thank you!
Mike Β· 16 March 2023
Agent replied Β· 15 June 2024
Hi Mike, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
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5/5
TrustpilotExcellent service
Excellent service! Everyone so friendly and helpfulβ¦.thank you all!
Elizabeth Β· 10 February 2023
Agent replied Β· 15 June 2024
Dear Elizabeth, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
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5/5
TrustpilotAmazing Service
Smooth check in and team are always so helpful
Jackie Β· 9 February 2023
Agent replied Β· 15 June 2024
Hi Jackie, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
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5/5
TrustpilotThings worked smoothly
Things worked smoothly! Good size, easy access.
Cosmin Β· 2 April 2023
Agent replied Β· 15 June 2024
Hi Cosmin, thank you for taking the time to write your review. We are delighted that you had such a positive experience and we will pass your comments on to the team.
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5/5
TrustpilotGreat access storage
Very efficient service. Love the secure way of entering the premises. The staff are very informative and helpful.
Viv Β· 4 June 2024
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5/5
Trustpiloteasy entry
easy entryefficient staff
Mr Β· 20 April 2023
Agent replied Β· 15 June 2024
Dear Nicholas, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
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5/5
TrustpilotFirst class service
Professional service
Peter Β· 10 May 2023
Agent replied Β· 15 June 2024
Hi Peter, thank you for your feedback, we are delighted that you have had such a positive experience with Access Self Storage and will pass on your comments to the team.
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5/5
TrustpilotGreat place to store my stuff
Great place to store my stuff! Staff are nice too.
Lola Β· 28 May 2024
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5/5
Trustpilotwonderful β¦β¦
Mirza Β· 9 October 2026
Agent replied Β· 15 October 2026
Thank you for your 5-star review! π
We're delighted to hear that you had such a wonderful experience with us. While short and sweet, feedback like this means a lot to our team and lets us know we're doing things right.
Thank you for choosing Access Self Storage. We really appreciate your support and look forward to helping you again in the future.
Best wishes,
Access Self Storage
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5/5
TrustpilotStaff very helpful
Michael Β· 9 October 2026
Agent replied Β· 15 October 2026
Thank you for your review! π
We're delighted to hear that you found our staff very helpful. Providing friendly, knowledgeable support is something we take great pride in, so it's wonderful to know our team made a positive impression.
Thank you for choosing Access Self Storage. We really appreciate your feedback and look forward to helping you again in the future.
Best wishes,
The Access Self Storage Team βββββ
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4/5
TrustpilotEfficient service
Ghazala Β· 8 October 2026
Agent replied Β· 15 October 2026
Thank you for your review! π
We're delighted to hear that you found our service efficient. Providing a smooth and straightforward storage experience is exactly what we aim for, so it's great to know we delivered.
Thank you for choosing Access Self Storage. We really appreciate your feedback and look forward to helping you again in the future.
Best wishes,
The Access Self Storage Team βββββ
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5/5
TrustpilotAaron and Jit were very friendly andβ¦
Rating only, no written review.
Atiya Β· 15 September 2026
Agent replied Β· 25 September 2026
Thank you for your review, Atiya.
We're pleased to hear that Aaron and Jit were friendly and helpful during your visit. Providing excellent customer service is something we take great pride in, and we'll be sure to pass your kind feedback on to them. We appreciate you choosing Access Self Storage and look forward to assisting you again in the future.
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5/5
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Raluca Β· 12 September 2026
Agent replied Β· 25 September 2026
Thank you for your review, Raluca. We're delighted to hear that you had such a fantastic experience with our High Wycombe store.
It's great to know that our teamβs friendly, helpful, and professional approach made the process easy and stress-free for you. We're also pleased that you found the facility clean, secure, and easy to access. Providing excellent customer service from start to finish is what we strive for, so your kind feedback means a lot to us.
We'll be sure to share your comments with the High Wycombe team. Thank you for choosing Access Self Storage and for your recommendation.
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5/5
TrustpilotEasy to use good storage
Rating only, no written review.
Chukwuwetalu Β· 12 September 2026
Agent replied Β· 25 September 2026
Thank you for your review, Chukwuwetalu. We're delighted to hear that you found our storage easy to use and that it met your needs. We aim to make storing with us as simple and convenient as possible, so it's great to know you had a positive experience. Thank you for choosing Access Self Storage.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.