5/5
TrustpilotExcellent service by Ross Bounds and…
Excellent service by Ross Bounds and Pippa and will definitely use them again in the future!
Trusted Agent profile · London
Hamptons City & West End Sales reviews in London
★★★★★
1,588 reviews across 2 platforms
Aldermary House, 15 Queen Street, London, EC4N 1TX, EC4N 1TX
Part of Hamptons, see every office.
Hamptons's office in London, at Aldermary House, is rated 4.3 out of 5 across 1,588 reviews on two platforms, including 169 Google reviews rated 4.7.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thank you for leaving us a review, customer service is very important to us, and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thank you for your feedback and it’s great to hear you had such a fantastic experience with us. We’d love to know more so feel free to add any comments if you have the time!
5/5
GoogleKyle did a fantastic job, always available with the right questions and answers. Kept my head sane through a conveyancer complicated process. Could recommend higher! Thank you...
5/5
TrustpilotLucy Desborough manages my property…
Lucy Desborough manages my property very satisfactorily and I have no complaints. She is attentive and acts speedily.
5/5
TrustpilotWe have an extremely dedicated and…
We have an extremely dedicated and resourceful property manager who deals with all arising issues competently and promptly.
4/5
TrustpilotExpertise and Experience
Our property manager showed her experience and expertise to successfully navigate a difficult check out situation +++
5/5
TrustpilotFriendly, and super helpful!
Friendly, organised and extremely helpful!
5/5
TrustpilotGreat help from Rebecca who sorted…
Great help from Rebecca who sorted everything really quickly and with excellent comms. Thanks!
4/5
TrustpilotI have found Hamptons be extremely…
I have found Hamptons be extremely professional, in particular our primary contact, Grace McMahon has been kind, helpful and efficient.
5/5
GoogleThe City team have been responsible for managing my property for many years & have acted with professionalism throughout. Would definitely recommend their services.
1/5
TrustpilotDear Sir or Madam,
5/5
TrustpilotLetting review
We are so happy with the service from Hamptons. Friendly, efficient and professional.
5/5
TrustpilotAlways helpful
Great service, always responsive and helpful. Really appreciate having Hamptons manage our needs.
5/5
TrustpilotThe service is excellent
The service is excellent, timely, easy to use and effective.
5/5
TrustpilotA Reliable and Professional Service
Have had very good communications and assistance from Hamptons throughout my tenancy
4/5
TrustpilotSupernova - thank you 🙏
Efficient, responsive and pragmatism prevails with Mel, thanks for all your help
5/5
TrustpilotHamptons were excellent throughout the…
Hamptons were excellent throughout the process of purchasing our new home. They went above and beyond. Well done Heather.
5/5
TrustpilotExcellent advice throughout and a…
Excellent advice throughout and a delightful experience - highly recommended.
1/5
TrustpilotCalled twice to book a viewing even…
Called twice to book a viewing even emailed. No response. Not selling themselves really
4/5
TrustpilotExpensive but worth it
Expensive, but worth the price for hassle free property rental.
4/5
TrustpilotHamptons Review
Service has been good despite COVID.Always polite and helpful .
4/5
TrustpilotEnjoying the experience
Enjoying the experience, deals with matters effeciently. Happy customer
5/5
TrustpilotAlways prompt and helpful in managing…
Always prompt and helpful in managing my property
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Hamptons City & West End Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
