Trusted Agent profile

Graham + Sibbald reviews

4.7

★★★★★ Excellent

118 reviews across 1 platform

40 Torphichen Street, Edinburgh, EH3 8JB, City of Edinburgh EH3 8JB

Graham + Sibbald's City of Edinburgh office at 40 Torphichen Street is rated 4.7 out of 5 across 118 reviews on 1 platform. The 118 Trustpilot count is for the whole business. Checked 9 October 2026.

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118

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the City of Edinburgh office, from every platform, shown as written. First names only.

5/5

Trustpilot

Dominic was outstanding!

I was very satisfied with Dominic’s thorough investigation carried out. He went above and beyond expectations and would highly recommend their services. Thank you so much Dominic if only every company was as good as you.

Felicity · 1 April 2024

Agent replied · 23 December 2024

Hi Felicity, we are delighted you had a great experience with our Residential Department! Thank you for taking the time to leave a review and your comments will be passed on to Dominic. Best Wishes,Graham + Sibbald

5/5

Trustpilot

Everything from the beginning until the…

Everything from the beginning until the end went very smoothly. From the booking to receiving the home report it took literally 2 days. Very professional and great service. Highly recommend!

Marta · 30 January 2026

Agent replied · 20 March 2026

Thank you for taking the time to leave our Hamilton office a 5 star review! We are glad to hear you would recommend us! Kind regards, Graham + Sibbald

5/5

Trustpilot

Highly Recommended

Friendly, professional and prompt service. Every time I contacted the office for information I received a very quick response.

Ally · 20 April 2026

Agent replied · 27 May 2026

Many thanks Ally for leaving our Residential team in Aberdeen a 5 star review! Thank you for recommending us. Kind regards, Graham + Sibbald

5/5

Trustpilot

Excellent Service

The service provided was second to none. The surveyor was respectful of the property, thorough and communicative. Wouldn’t hesitate to recommend to anyone.

Emma · 19 March 2026

Agent replied · 20 March 2026

Thank you for taking the time to leave us a 5 star review! Your feedback is greatly appreciated and we are glad to hear that you would recommend us. Kind regards, Graham + Sibbald

5/5

Trustpilot

Home Report Survey

Michael, the surveyor arrived on time, explained exactly what he needed to do and talked to me at the end in general terms about exactly what a home report consists of. He also explained about the personal questionnaire which I should fill in. The draft home report was sent within 3 days and I was able to talk to the surveyor about any queries I had. I felt that I received a Home Report which reflected fairly the condition of the property.

M&S · 5 May 2024

Agent replied · 23 December 2024

Thank you for taking the time to leave us a review. We are you are satisfied with the service provided by Michael and will pass your comments on to him. Best wishes,Graham + Sibbald

1/5

Trustpilot

Not poor service, zero service!

Spoke to them a couple of times about putting our pub on the market, he asked me to jump through some hoops and send photos over, sent relevant links and some photos, didn’t even get a response back. (Sent over 2 weeks ago)The agent didn’t come across particularly professional, but gave them an opportunity. My gut was right in the first instance. Lots of other commercial agents out there and are now marketing with one of them.

Paul · 13 June 2024

Agent replied · 23 December 2024

Hi Paul, We are disappointed to hear that you have not found our service to be professional and that you have not had a response from a member of our staff. If you would like to discuss this further please contact enquiries@g-s.co.uk.Apologies,Graham + Sibbald

1/5

Trustpilot

Poor Poor service

Dominic arrived to carry out home report. He guessed the value! When confronted about his guesstimate! and showing him comparable figures in the same area, same properties he increased by a whopping £20,000 .Still undervalued. He failed to return calls ignored emails and ignored text messages too.When I complained to his superiors they adopted a couldn't care less attitude too.Once they have your money the don't care. Sold the house at a loss.

Paul · 5 August 2024

Agent replied · 23 December 2024

Hi Paul, Your review and all of your previous reviews are noted. As the complaint went to dispute resolution which was found in our favour, we would appreciate if you would cease to repost your comments. Thank you.

5/5

Trustpilot

Very polite and professional staff

Very polite and professional staff, home report organised swiftly, conducted professionally and feedback given quickly. Would highly recommend

Customer · 10 April 2026

Agent replied · 27 May 2026

Thank you for leaving our Ayr office a 5 star review! Many Thanks, Graham + Sibbald

5/5

Trustpilot

Best Estate Agent in the City of Aberdeen

I have been dealing with Graham + Sibbald for a while on the hunt for properties and throughout my hunt, my point of contact has been Euan.He makes the process so much easier and his attentiveness is rare to find... so much so that even though I have now agreed a property with annoyingly, another estate agent, I still feel the need to give him enormous thanks.Euan reached out to me consistently to provide property updates and whenever he showed me around, took a keen interest in current operations. If every estate agent was like Euan it would be a much easier process for everyone!! An enormous asset to Graham + Sibbald.

Jake · 21 March 2024

Agent replied · 23 December 2024

Thank you Jake for taking the time to leave us a review, it is greatly appreciated. We are delighted you had a great experience with our Aberdeen office and will be sure to pass your comments onto Euan. Thanks Again,Graham + Sibbald

5/5

Trustpilot

Had Michael Duncan survey my property

Sean · 3 July 2026

Agent replied · 24 September 2026

Many thanks Sean for taking the time to leave Michael Duncan a 5 star review. Great to hear he worked round your busy schedule and offered some helpful advice. Best wishes, Graham + Sibbald

5/5

Trustpilot

An amazing professional experience as…

An amazing professional experience as we are in the process of selling our house.

Sheila · 4 May 2026

Agent replied · 27 May 2026

Many thanks for taking the time to leave our Residential team in Falkirk office a 5 star review. We are delighted to hear that you would highly recommend us! Best wishes, Graham + Sibbald

5/5

Trustpilot

As good as it gets

Quietly competent and professional. As good as it gets.

Jay · 21 May 2026

Agent replied · 27 May 2026

Thanks Jay for taking the time to leave our Paisley office a 5 star review! Best wishes, Graham + Sibbald

1/5

Trustpilot

Proceed with caution

Be careful with this company. If something goes wrong they aren't very forthcoming in remedying the issue.

Calum · 9 March 2026

Agent replied · 20 March 2026

Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you’re experiencing and we understand how distressing this situation must be for you. While we cannot discuss the details of any ongoing legal matters in a public forum, we want to reassure you that we take all concerns raised by clients extremely seriously. Our team is committed to engaging constructively and working through the appropriate channels to address any issues brought to our attention. Please contact us on enquires@g-s.co.uk should you wish to discuss this further. Kind regards, Graham + Sibbald

5/5

Trustpilot

Thank you Craig from Graham + Sibbald

Craig was really knowledgable and a really charming man, nothing too much trouble and really put us at our ease, no stress, no aggravation I would thoroughly recommend Graham + Sibbald.

Ian · 21 May 2025

5/5

Trustpilot

Extremely fast and efficient service…

Extremely fast and efficient service provided for home report.Appointment was quick to arrange and asked for 30 min ETA and got that call then the surveyor was very thorough and fantastic.Will absolutely 100% use again for next purchase.Thanks!

DAVID · 29 June 2023

Agent replied · 23 December 2024

Thank you so much for taking the time to leave us a review, David! We really appreciate your comments.Best wishesGraham + Sibbald

5/5

Trustpilot

Great company

We were delighted with the service and courtesy of this company Graham+ Sibbald in the valuation of our property.

John · 12 February 2026

Agent replied · 20 March 2026

Many thanks for taking the time to leave our Melrose office a 5 star review! This is greatly appreciated. Many thanks, Graham + Sibbald

5/5

Trustpilot

Highly Recommended.

We were on a very tight timescale to get our property ready and on to the market, Craig Henderson managed to go above and beyond to get our report completed by the next day to get our house ready.without this level of service it could have delayed our process and we could have lost the property we were bidding on.the whole service was fast and efficient and we couldn't thank them enough.

Claire · 4 May 2024

Agent replied · 23 December 2024

Thank you Claire for taking the time to leave us a review. We are delighted that you were happy with the service provided by Craig and will be sure to pass the comments on to him. Enjoy your new home!Best Wishes,Graham + Sibbald

5/5

Trustpilot

Excellent service

Excellent service, explaining thing's to ourselves at the end of the survey putting our minds at rest. Highly recommend.

Richard · 10 February 2026

Agent replied · 20 March 2026

Thank you Richard for leaving us a 5 star review, it is greatly appreciated. It is great to hear our service put your mind at rest. Many thanks, Graham + Sibbald

2/5

Trustpilot

Home report price too small in our region. took another agency

Not happy with Graham + Sibbald. was absolutely upset with Home evaluation 30 percent less then current market asking price in our region.!!!!. Took another agency 1 week later. less expensive fee. Received correct home report price evaluation. Received offer 15 percent more asking price after being 3 days on the market. Not advices, this agency expensive and frustrating. you will loose your property evaluation and money!

LK · 24 July 2024

Agent replied · 23 December 2024

Hi, We are disappointed to hear that you have not had a good experience with our Residential department. If you would like to discuss this further please contact us on enquiries@g-s.co.uk.Kind regards,Graham + Sibbald

5/5

Trustpilot

Polite and transparent (as much as possible)

Polite, fair, honest and open when discussing potential issues and causes for concern.

Mark · 26 March 2026

Agent replied · 27 May 2026

Thank you Mark for leaving us feedback. We will be sure to feed your comments back to the the Residential team in Edinburgh. Best Wishes, Graham + Sibbald

5/5

Trustpilot

Re-Max recommended Graham+Sibbald for…

Re-Max recommended Graham+Sibbald for my property's Home Report, and the entire process was fast and seamless. Jordan provided excellent, polite assistance throughout.

Rooh · 3 September 2026

5/5

Trustpilot

Great experience.

Great experience. Quick turnaround in request and so easy and professional to deal with. Definitely recommend.

K · 23 February 2026

Agent replied · 20 March 2026

Thank you for taking the time to leave our Residential Surveyor Neil a 5 star review! Great to hear you would recommend us - many thanks! Kind regards, Graham + Sibbald

5/5

Trustpilot

Excellent experience

Seamless service from start to finish, the whole process couldn’t have been made any easier thanks to Dominic McArthur. Fantastic communication throughout and very prompt home report. Highly recommend, thanks again!

Stephanie · 18 August 2023

Agent replied · 23 December 2024

Thank you so much for taking the time to leave us a review, Stephanie! We really appreciate your comments.Best wishes,Graham + Sibbald

1/5

Trustpilot

Dominic from graham & sibbald carried…

Dominic from graham & sibbald carried out a home report and guessed the valuation! Only when i queried his valuation and backed my valuation it up with like for like properties in the same area he amended valuation by a whopping £ 20,000 still 10 k below market value. Still had to pay home report although i did the work.Now Dominic refuses to take calls answer emails. The office struggles to contact him too.Poor poor business acumen.Had to sell property at a loss.

Paul · 17 June 2023

Agent replied · 23 December 2024

We are sincerely sorry to hear that you did not have a good experience with Graham + Sibbald. Given your comment in respect of being unable to get in touch with the Surveyor, if you would like to discuss this further please email us via enquiries@g-s.co.ukKind regardsGraham + Sibbald

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Questions about Graham + Sibbald

How many reviews does Graham + Sibbald have?

Graham + Sibbald's City of Edinburgh office has 118 reviews across 1 platform: 118 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Graham + Sibbald's rating?

Graham + Sibbald is rated 4.7 out of 5 across all 118 reviews, checked 9 October 2026.

Where is Graham + Sibbald's City of Edinburgh office?

Graham + Sibbald, 40 Torphichen Street, Edinburgh, EH3 8JB, City of Edinburgh EH3 8JB.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.