Moore Allen and Innocent reviews

★★★★★ 5/5

Google

After a very difficult journey with the sale of our house, we have finally moved into our forever home, thanks to Teresa at Moore Allen. She was there for all the falls and more importantly she was there to celebrate at the end. If you want very much a personal touch, this is the Agent to be with you on your journey. Thanks Teresa!

Sharon · 16 June 2023

★★★★★ 5/5

Google

Moore Allen have an excellent residential team who have gone above and beyond our expectations during our recent experience. The advice, guidance and support has been second to none. Our deep thanks to Matt, Teresa and Jamie for being at our side throughout.

Steve · 26 July 2024

★★★★★ 1/5

Google

After 6 weeks of vacating a rental property managed by moore allen & innocent, we still have not received our deposit back. We'd had to send 3 emails, 4 phone calls and still no response unfortunately. Slow admin let's their business down.

Luke · 16 February 2026

★★★★★ 5/5

Google

We first enquired to see a property through MA&I in August with Jamie, and from first contact we had a thoroughly enjoyable experience. Once our offer was accepted Matt Canon took over the sales progression and kept …

Mitchell · 16 May 2025

★★★★★ 5/5

Google

We worked with Lynda Larner through our home purchase process. Lynda was very professional and responsive throughout the process and had everything organised when we needed. Also, she took interest in making sure that the sale was completed on time. We appreciate her promptness and the efforts she put in. We would highly recommend her to other clients who want to be well taken care of.PositiveResponsiveness, Quality, Professionalism, Value

Puranjay · 16 June 2022

★★★★★ 5/5

Google

Matt has been outstanding in helping us purchase our new home. Nothing has been too much trouble and he has kept us informed all through the process. We would highly recommend Moore Allen and Innocent.

Lucy · 24 September 2024

★★★★★ 5/5

Google

Moore Allen sold my house in a very quick period of time. All the staff I dealt with were friendly and super helpful - starting with Mark and Paul, also Amy, especially Teresa who negotiated the sale, and also Lynda who liaised with the purchasers. I’m very happy with the service I received and could see they have a great team. Moore Allen has previously dealt with the rental of my property and I had always been happy with their customer service. So I’m glad I chose them for the sale too.

Michaela · 17 June 2019

★★★★★ 5/5

Google

A huge thank to Moore, Allen & Innocent for the excellent service we received throughout the house buying process. We feel very lucky to have been in such ‘safe hands’ with Lynda Larner who went above and beyond to ensure a smooth transaction, was very efficient, extremely helpful and whose local knowledge was invaluable. Throughout we were regularly updated and all queries or requests were responded to in a timely manner. Thank you so much Lynda and thank you Hannah for listening to our needs and finding us just what we were looking for! Highly recommended.

Clare · 17 June 2019

★★★★★ 1/5

Google

Both Jamie Lucas-Rowe and Richard Dell stalled and ignored contact from me regarding rent of 37a Market Street over a 2 month period. If I was the landlord I wouldn't be at all happy.

AP · 5 May 2025

★★★★★ 5/5

Google

We put our cottage on with Mark at Moore Allen in February of this year We could not be happier with the service we received. Initial Feedback was given as requested over email pretty much straight after viewings and this was followed up with any further feedback from viewers over the next few days. The girls in the office, Nicola, Teresa and Amy negotiated an asking price offer for us within a month and managed to get the whole chain of five through in under 3 months, including some hiccups from other parties along the way. Will be giving Mark a call when we are looking to move to our next home!

James · 17 June 2018

★★★★★ 1/5

Google

Absolutely hopeless, trying to blame the landlord as to why they can’t give us an answer on the property. Enquired about a further 4 properties and just get asked for my information and then two weeks later get an email to say it’s no longer available. Enquire about another property and 4 weeks on there still waiting to hear from the estate about viewings even though it’s not currently tenanted. Cannot call me to save their lives. The best bit of all though “we’re not going to be doing viewings past 4pm as it’s getting darker outside now” so when am I supposed to come to look at these properties? If you don’t want to rent these properties then maybe you should stop taking them on. God knows how bad you are at selling houses considering you can’t rent properties for love not money.

Jess · 24 September 2024

★★★★★ 5/5

Google

Very impressed with the great service we had from Teresa and all the team at Moore Allen, Cirencester. They made the whole process easy and were always so friendly and cheerful. They made the whole process feel like we were in the hands of …

R · 16 November 2025

★★★★★ 5/5

Google

Mat managed a very complex house sale for us, he had his finger on the pulse, responded quickly and helped us navigate through a long difficult sale to a successful conclusion. Can’t praise him enough .

Peter · 16 December 2025

★★★★★ 5/5

Google

I have used a number of estate agents over the years and, in general they have all been very good. However, Moore Allen & Innocent have been outstanding, exceptional in fact. We have found them so helpful, willing to go beyond what is expected. A Solutions team that have expertise in finding, and sometimes adapting, to innovative ways to sell your treasured 🏡.

Robert · 22 January 2025

★★★★★ 5/5

Google

Would definitely recommend using Moore Allen & Innocent in Cirencester. My experience was positive. I felt heard and was given very good advice from Theresa and Matt. Jamie dealt mostly with my sale, he left the company before I completed …

Pat · 16 September 2025

★★★★★ 1/5

Google

Consistently slow admin. No responses to requests to view either rentals or property for sale. Not a great look.

Peter · 16 February 2026

★★★★★ 5/5

Google

Very helpful and clear from start to finish. Made the whole process simple

Tom · 2 April 2026

★★★★★ 5/5

Google

A lengthy sale process which was not the fault of the agent was handled professionally throughout. Very personal service and at times going beyond the call of duty. I would recommend Teresa strongly. Strong communication, positive and personable.

Paul · 16 June 2023

★★★★★ 5/5

Google

Despite the short notice we gave Moore Allen, they moved incredibly quickly to photograph the house and get it onto their own website and on Rightmove and Prime Location. They generated a number of viewings within days and we very quickly had a very acceptable offer from a prospective tenant. The administration of the new tenancy agreement was quick and efficient. I would have no hesitation in recommending them to other property owners.

Nick · 16 June 2020

★★★★★ 5/5

Google

Would highly recommend Moore Allen & Innocent following their work involved in helping to sell our property. We dealt primarily with Teresa Davis who was patient, persistent and …

DAVE · 16 October 2025

★★★★★ 1/5

Google

Shocking customer service. I was looking to rent a house with Moore Allen & Innocent, however communication is next to nothing. Viewed the property then gave them an occasional call every few days. Standard response "landlord did not get back to us always followed". Two weeks later let agreed on the website, no update via email or phone call whatsoever.

Paulius · 24 September 2024

★★★★★ 1/5

Google

You get better customer service from the teenagers at McDonalds. Those of us enquiring about properties listed on their site must be disrupting them watching TikTok’s or something, because every engagement with them is like drawing blood from a stone. How the owners can ignore and over look their staffs horrendous attitude towards work blows my mind.

Tigar · 24 September 2024

★★★★★ 1/5

Google

Corners cut while you wait My experience as a Moore Allen Innocent tenant was generally good. They let themselves down badly over their handling of the end of my tenancy. Once you cease to be a source of revenue for them, you cease to be worthy of much consideration, I suspect. Specifically: 1. Poor communication: it took almost three weeks after the end of my tenancy and multiple calls and emails to elicit *any* response at all from the relevant person. Some subsequent emails went unanswered. The code of conduct of the Association of Residential Letting Agents (ARLA), their professional body, stipulates that members should ‘communicate promptly, regularly, politely and fairly’. They definitely fail on at least two out of four. 2. Lack of transparency over check-out process: ARLA code of conduct says: ‘The check-out should be down thoroughly and a sufficiently detailed report or summary prepared with specific reference back to the Inventory/Schedule of Condition prepared prior to the tenancy’. The Tenancy Deposit Scheme says of check-out reports that: ‘photographs are best used as an addition to, not a substitute for the written word’. Moore Allen Innocent did not produce a written check-out report and did not tell me they were not producing a written report until I asked to see it. All they sent was a zip files of some photographs. The value of a report lies in it being comparative (before and after). Photographs are not comparative. The agent and landlord decided between themselves that there would be no written report, presumably as a time- and cost-saving measure for them, suggesting the tenant has no role and no say, which is also contrary to the guidelines. Offering to produce a report weeks later (based on what? memories?) is no substitute for something produced properly at the time. 3. Lack of transparency over quotes: The code of conduct of the Association of Residential Letting Agents says that ‘quotes/receipts [should] provide a sufficiently detailed breakdown to clarify precisely what work is to be/was carried out in the property’. The Tenancy Deposit Scheme guidelines say that: ‘invoices/receipts/estimates/quotations’ should be ‘itemised fully to enable an accurate breakdown of the costs being charged’. Moore Allen Innocent initially provided back-of-an-envelope figures only: no named supplier, no formal quote, no quote breakdown. Subsequently they provided a breakdown, but no formal quote from an identifiable contractor. Seven weeks on, they have managed to produce only two out of four invoices despite repeated prompts.The quote for gardening work struck me as much higher than it ought to have been (though I did not dispute that there should be some deposit retention for this work), but while an agent is holding on to your deposit, there is a strong incentive to simply agree to what they propose in order to recover the balance of your deposit. 4. Slow repayment: in the days of almost instantaneous bank transfers it’s hard to understand why Moore Allen took almost two further weeks to make a deposit repayment following an almost three-week wait to hear anything from them at all. The Tenancy Deposit Scheme guidelines say ‘the landlord should return to the tenant any portion of the deposit that is not subject to a dispute, immediately’. I would recommend prospective tenants to be cautious over all of the above, and I’d recommend Moore Allen Innocent work much harder to ensure that the end-of-tenancy process is significantly more open, transparent and professional.

George · 16 June 2022

★★★★★ 1/5

Google

For a company as large as this they have a absolutely terrible website. It's slow, clunky and most of the time doesn't work at all. They must be losing potential buyers who aren't able to access the information they require. The service you receive on the phone isn't much better. They take a long time to call you back and emails containing information promised never seem to materialise.

P · 16 June 2023