Trusted Agent profile · Cirencester
★★★★★
104 reviews across 1 platform
33 Castle Street, Cirencester, GL7 1QD
Moore Allen and Innocent's office in Cirencester, at 33 Castle Street, is rated 4.1 out of 5 across 104 reviews on 1 platform, including 104 Google reviews rated 4.1.
Every review we hold for the Cirencester office, from every platform, shown as written. First names only.
5/5
GoogleWe've done a lot of moves in different parts of the country in the past twenty-five years and purchasing through Moore Allen and Innocent was by far the best experience. Excellent and consistent 'can do' attitude from Matt, Theresa and Jamie plus that all important X-factor: a sense of humour. Couldn't fault them.
5/5
GoogleReally understanding about the family selling parents home after they had passed away. This made the process so much more manageable, so thank you all involved
5/5
GoogleThey dealt with my house sale with a high level of professionalism. Very impressed with their prompt reply to any queries raised. I can highly recommend Moore Allen & Innocent
5/5
GoogleHaving recently used Moore Allen for the sale of my home I can honestly say that I received a first class professional service. I was kept informed through the entire process and the staff went the extra mile with their advice to me regarding my sale and even my purchase for my next home. In the future, if I decide to move home I would certainly use their services and I can honestly recommend them anybody needing an estate agent.
5/5
GoogleMatt at Moore Allen sold us a house. He was really helpful, kept us updated and was easy to get hold of with questions.
Thank you so much for taking the time to leave a review for Moore Allen & Innocent LLP. We really appreciate your feedback and will be sure to pass it on to the team. Please let us know how we can be of further assistance in the future.
5/5
GoogleWe bought our cottage through Moore Allen and Innocent. We hoped for a hassle free, happy and efficient purchase. Our hopes were more than realised. From the start communication was great. Never did we have to wait for information. Our questions and wishes were always addressed quickly and in full. Hannah and Lynda with whom we dealt with the most were brilliant. I would have absolutely no hesitation in recommending Moore Allen and innocent in full to any one who wants a smooth and pleasant experience, whether its purchasing or selling a property. The best we have experienced. Thank you so much.
5/5
GoogleAmazing service , very helpful and supporting staff with good knowledge of sector , specially Matt canon deserve to be appreciated will always recommend this company
5/5
GoogleMatt and Hollie helped secure the sale of our dilapidated property recently. They were very helpful, their communication with us was very good and they managed the sale very efficiently. From initial market appraisal right through to the completion, they were professional and very efficient. Thanks again for all your hard work!
1/5
GoogleI would not recommend them at all for renting a property. Incompetent staff, don't respond to emails/calls and don't carry out work that they said they would. Left without a working shower for weeks leading up to Xmas and only because of persistent daily calls was anything ever done about it. This week they sent a contractor to our house without any prior notification while I was out of the house, which left the dog in a distressed state when I got back. For a name with such a good reputation in the area I am completely shocked at the lack of service and competence having rented a house from them. I hope to find another property as soon as possible with a different letting agency.
5/5
GoogleI went there in Primary School and it was amazing!!! It was massive!!! And a cool fact I learned that the extension of the school cost just £5 and there was places where pupils from the grammar school had written there names and also the owner of the house told us this story that there were walnut trees outside and the boys that came to the school used to take them and eat them and then shove the outing under the floorboards and she was a very nice lady she is actually a grandmother to someone at the same school as me Dancemomslover49
5/5
GoogleVery quick in responding and clear communication with all agents we worked with. It made our house buying process efficient and easy. Very appreciative of all their support.
5/5
GoogleReally helpful and understanding of the stress a move can cause. Communication supportive throughout, with a ‘can do’ attitude, which made moving a positive experience.
1/5
GoogleNever received a reply to my email enquiry!
Dear Miriam, We are so sorry that your email has been overlooked. Can you please forward it to surveyors@mooreallen.co.uk and we will see that it is actioned by the appropriate person. Thank you.
5/5
GoogleExcellent support through the sale process from Lynda. She was proactive and professional, providing good advice in stressful times. Much appreciated.PositiveResponsiveness, Professionalism
Thank you Edward. A real team effort in getting the right result.
1/5
GoogleWow I can’t believe it how bad they are been waiting two weeks for viewing they keep canceling last minute Never recommended
5/5
GoogleGreat experience looking at properties with Matt cannon he's the most attentive & honest estate agent we've met so far. Keep it up and hope to find a house with you soon!
2/5
GooglePlease can you show Philip, its Arthur Hacker, Study for piccadilly circus, dated and signed front and back 1911. I am looking for a reserve of 4k. Phil Parker. Sadly no one contacted me, it sold at DREWEATS AUCTIONS , WHO WERE TERRIFIC.
5/5
GoogleBrilliant service received from Matt Cannon who went above and beyond to sell my Aunts property. Would highly recommend Moore and Allen. Thanks again Debbie Polley.
5/5
GoogleWe have had excellent help throughout from Moore AllenPositiveResponsiveness, Professionalism
That is much appreciated, thank you very much
1/5
GoogleVery unprofessional agent ever
1/5
GoogleWorth customer service ever
2/5
GoogleI was selling some things in auction and was not impressed .They took an item from me to put on the floor and I never saw it again and secondly they admittedly losing another item that I had placed for auction.
1/5
GoogleTheir tenant management have cost me thousands of pounds so they don't really deserve one star
1/5
GoogleTerrible Terrible Terrible, we have done 10s of jobs for them, had to wait for payment for 6 months minimum. I do not advice to be theirs customer ever!
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