Trusted Agent profile · Chorley
★★★★★
2,139 reviews across 3 platforms
24 High Street, Chorley, PR7 1DW
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Chorley, at 24 High Street, is rated 3.8 out of 5 across 2,139 reviews on three platforms, including 159 Google reviews rated 4.6.
159
Reviews on Google
This office
7
Reviews on Facebook
This office
1,973
Reviews on Trustpilot
Business-wide
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Every review we hold for the Chorley office, from every platform, shown as written. First names only.
1/5
TrustpilotAvoid Reeds Rains if you are a Landlord
I used Reeds Rains to Let and Manage my property.It has not been a good experience. In fairness it probably hasn't been a good experience for the staff at Reeds Rains either. I have been in contact with the Manager of the Branch over the last few days and am hopeful that the matter will now be resolved.
Hi there - could you let me know some more details so I can pick this up with the relevant team? Thank you
5/5
TrustpilotStaff keeping me up to date
1/5
GoogleAwful. Company to deal with they will undervalue your property to sell it quicker and not market it very well
Hi Matthew, I have checked our system and can't see we have ever completed a valuation under your name? If you could please contact me directly on roy.sermon@reedsrains.co.uk or alternatively call me on 01257 267626 with further details I will be more than happy to discuss. Thanks Roy Sermon, Branch Manager, Reeds Rains Chorley
1/5
TrustpilotI would not recommend reeds rains…
I would not recommend reeds rains Evesham if you actually want to sell your house. The viewings we did have were either people who hadn't got their own house on the market, who hadn't sold or hadn't got a mortgage in principle. Most of the viewings took at best 5 minutes which I know as I had a ring door bell and I went over to my neighbours house whilst the viewings took place. How the hell you can properly show someone around a decent sized 4 bedroom house beats me. Communication was rubbish I had to keep contacting George to find out how the short viewing went. I found their enthusiasm to actually sell my house was poor so in the end brought Leggett and James in as well. As soon as Leggett and James came on board Reeds rains basically sat back and waited for them to sell my house as they still wanted their commission regardless. It took Leggett and James 4 weeks and it was sold. The only thing Reeds rains did was repeatedly tell me I was in breach of contract and would still be liable for the fee. Funny that surely they were in breach of contract for not giving a s***t and putting in no effort apart from taking pictures and putting the house online. Oh and apparently sending a few emails out. The one thing they were quick at was chasing me for their money when my sale went through. Save yourself time, money and a lot of stress and go with a quality estate agent such as Leggett and James who were amazing and a hell of a lot cheaper!!!
5/5
TrustpilotSheila and Clare are just wonderful
Sheila and Clare are just wonderful! They have been consistently helpful and really enhanced our experience. Thank you!
We are so happy to hear that you had a wonderful experience! We appreciate your kind words about Sheila and Clare. Their dedication to providing excellent customer service is truly valued.
5/5
TrustpilotQueensway house sale
Thank you to David and Sophie of Reeds Rains. Excellent professional service in dealing with the sale of my father's property recently always on hand to deal with any issues promptly and quickly,friendly people would definitely recommend and use the company again. Thank you Glen.
5/5
TrustpilotSince using this company i have had no…
Since using this company i have had no bad experiences. The staff at the Cross gates branch are very professional and also helpful when dealing with quires & maintenance work that needs to be done to the property. I couldn't thank James enough for showing us our current property that we rent.
5/5
GoogleI recently bought a property through Reeds Rains Chorley office. From the initial offer stage through to completion, the team were responsive and helpful throughout. A big thank you to Ruth & Janet, would highly recommend!PositiveResponsiveness, Professionalism
5/5
TrustpilotReeds Rains have been very helpful
5/5
TrustpilotRecently leased a house in Glossop via…
Recently leased a house in Glossop via Carolyne at the Glossop Branch. Carolyne was extremely professional, approachable and understanding to my needs and personal situation. Overall an excellent service provided by Carolyne and I wouldn’t hesitate to recommend this Estate Agent.
5/5
GoogleGreat service from all the team, helpful, informative and kept up to date through the whole process. Highly recommend
Thanks Beverley, it was a pleasure!
5/5
TrustpilotThe team at Didsbury Reeds Rains were…
The team at Didsbury Reeds Rains were so friendly and approachable. They helped me and my new husband find a new house recently and a rental property last year. I have recommended them to my friends and colleagues!
1/5
TrustpilotCouldn't give me a clear answer on the…
Couldn't give me a clear answer on the fee's they charge to sell a house, and tried to bamboozle me with all different ideas of fee's and would not explain any of them unless I was ready to sell right now.
Hi Richard,Sorry to read your review. I have requested for more information, this will come from Trustpilot. Thanks,Reeds Rains
4/5
TrustpilotA buyer found but communication not as good as usual
i wasn't kept informed of the viewings and feed backs until i chased (perhaps as Reeds Rains know me, i'm beginning to be taken for granted a little) but when i've made calls to the office they were always polite, professional and courteous and answered my questions. a buyer was found for my property in 4 or 5 weeks at a lower end price but the main objective was acheived and i'd use them again.
5/5
TrustpilotVery professional got me a buyer…
Very professional got me a buyer quickly and guided me through the whole process very happy with the service
We're thrilled to hear about your positive experience! It's wonderful to know that you were happy with the service and guidance provided. We strive to make the process as smooth and efficient as possible for our clients.
5/5
GoogleLucy was extremely helpful throughout the process. Any issues where solved quickly with peace of mind. Highly recommend Lucy and Reeds Rains
5/5
TrustpilotAbsolutely 100% would recommend… especially Andrea from the Stockton branch thank you
Absolutely 100% would recommend reedsraines, Andrea from the Stockton on tees branch as helped me from start to finish, she as got things sorted for me far more quickly than my solicitor, thank you so much Andrea for all your help advice and communication
1/5
Trustpilotunprofessional and dangerous
I would recommend you don't rent from this company for a number of reasons:1) Fire safety: I place this at the top as the most serious. My apartment had damaged fire detectors that I made Reed Rains aware of. This was ignored for over half a year. As well as this the batteries were 8 years out of date indicating that safety checks are not in place or followed.2) Communication: Any times during or after my tenancy I required information in often simple matters it took weeks for a reply. Often this reply was to place responsibility at another of their colleagues or did not answer the original question.3) Behaviour: Many of the employees I have had the misfortune of having dealt with have been quite passive aggressive and unprofessional. It gives the feeling that you are just an inconvenience for them. 4) Deposit: This inevitable ties in with the previous two points, over two months past my leaving date and I am still waiting on the return of my deposit. This is due to the previously mentioned communication and behaviour issues I've encountered. Whenever I've asked for any evidence to back any claims it is met with a long wait and an inadequate and often as mentioned passive aggressive reply.I'd much rather not have to write a review but feel it is important to hopefully steer a potential victim away from this company.
5/5
GoogleSonia and Brooke made the whole process of finding a new home to rent hassle free. Friendly, efficient and professional, they were a joy to do business with. Would not hesitate to use them again. A credit to Reeds RainsPositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotGood service
Very friendly staff who responded quickly to any enquiry. Staff are also very knowledgable about the buying/selling process.
We appreciate your kind words about our staff. We strive to provide excellent customer service and are pleased to hear you found our team friendly, responsive, and knowledgeable.
5/5
GoogleReally surprised at some of the earlier dated comments. From my recent experience, Rob and the team have been helpful, professional and efficient in letting my property. I have no issues, they have done what they said they would do, when they said they would do it. I would recommend
5/5
TrustpilotOne word
One word - FANTASTIC!
2/5
TrustpilotNot impressed with them
Not impressed with them I find the reaction for booking a valuation lacks ......its very mechanical even though they offer a free valuation ( only if you are selling NOW ) they come across arrogant and not wanting to offer a service that would reflect what you are selling They miss the point. We are the client and they earn from the sale but they come across as they were in the 80's. Poor service Use another agent is my advice
1/5
TrustpilotCompletely unprofessional
Completely unprofessional, have no idea how to deal with foreigners coming to the UK for the first time for work, generic responses just to get you off, not thinking how it could affect their business in the long run. Such a shame for them for losing a loyal tenant. Guess I dodged a bullet by signing up with another agency.
Hi Tian,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
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