Reeds Rains reviews in Chorley

★★★★★ 1/5

Trustpilot

Rogue landlord, rogue agents to…

If I could give less than 1 star to this agent, I would. My issue began with a gas check being carried out for the landlords insurance, fair enough I missed the first appointment to which the landlord was not pleased about. I then tried to arrange a second visit to which the agent did not give me a time frame to come to the property. I simply sent an email stating that the landlord and contractor would have to enter the property with keys as no time frame had been given and I needed to work, the agent replied stating that was ok and gave a time frame. A few months passed when all of the electric had gone off in the property, I had reported this issue through fixflo, having 3 children ages 7,5 and 5 we had to get this fixed as a priority. It turned out that the issue was simply a built in appliance tripping the electric. The agent messaged after this was diagnosed and simply said that the landlord had instructed the agent that all maintenance issues would be payable by the tenant (me) as I had refused access to the property during the visit for the gas check which as from the above was not the case, and have the emails to evidence this. Fortunately, the electric is back on with the appliance unplugged, so at least we can turn the lights on and use most of the appliances. I find it absolutely vile that the agent nor the landlord has even asked if the electric is working with there being children in the house, and refusing to facilitate maintenance which is part of the landlords duty being a landlord all because the agent seemed to not communicate that he could enter the property with keys if he wished to do so, nor did he even try enter the property in which he could just have given 24 hours notice to enter at any time. This is only part of the maintenance problems in which have been ignored;- Damp- half finished maintenance such as just plastering the wall and not painting it- what seems to be a leaking roof in the back bedroom as I have videos of a soaking wall and wet patches during heavy rain - skirting boards which have fell off and not attached, leaving exposed nails for my children to gracefully leap over- exposed carpet strip, leaving again another obstacle for the children to jump over- the agent leaving out the fact that the neighbours are not at all ‘fine’ in fact we have to keep all of the windows closed due to the misuse of drugs by the youths in the garden.- not to mention the air rifle that was left in the shed for me to dispose of, the agent clearly doing a good pre move in inspection.Problem 1 - landlord who does not care and bought the house as a piggy bank, a rogue landlord either in the making or very established. Problem 2 - agents who do not communicate with the landlord by the looks of it and also do not care Problem 3 - agents who lack education on what is classed as the landlord’s responsibilities. Problem 4 - maintenance issues not getting fixed and just ignored as the landlord thinks Im not allowing access when the email clearly stated from the beginning that he would have to enter with keys.

Josh · 30 March 2023

★★★★★ 2/5

Trustpilot

Poor service

Sold our house between June and October 2022.Chose Reeds Rains Chester le Street because the manager assured us we would get excellent service and communication from him and his staff. The reality was we paid a huge sum of money to them, over 6K, for very little service or care. We did all our own viewings when we had asked for agent support. Some viewers turned up who had booked in but we hadn't been told. We got feedback from only a couple of viewings at the start and then they didn't bother after that. The buyer called round to ask if he could communicate directly with us as he felt he wasn't responded to; was told they would call him back but rarely did. We received no phone call after exchange of contracts and in actual fact never heard from them again after this point in the process. It felt they had secured their large sum of money from us and didn't care about us after that.

Mrs · 24 March 2023

★★★★★ 5/5

Trustpilot

Excellent staff at Clevedon branch

Excellent staff at Clevedon branch: very helpful and quick off the mark! As regards Reeds Rains a positive experience.

BarbaraDyer · 28 November 2024

★★★★★ 1/5

Trustpilot

They did not listen to how I wanted to…

They did not listen to how I wanted to have the house listed. Plus they named my ex in all the emails they sent, plus informed him of any offers before myself, yet it is myself who will be paying them, not my ex of five years.

Angel · 20 April 2023

★★★★★ 5/5

Trustpilot

Reeds Rains Chorley- Outstanding

Reeds Rains Chorley have been outstanding in the handling of our property sale. The ad on Rightmove was excellent with fabulous photographs. The house sold the same day it hit the website.Roy and his staff at the Chorley branch are friendly efficient and very professional. Highly recommended!!

LancsMerryB · 26 February 2021

★★★★★ 5/5

Trustpilot

Spectacular service

Steven Goforth and his team were fantastic. His team was very helpful and I achieved 100% of the asking price for my home within a very short time period; in a very competitive market. I would recommend the Hull branch to anybody looking for a quick, easy and hassle free sale.

Louise · 15 December 2019

★★★★★ 5/5

Trustpilot

Very helpful team that make being a…

Very helpful team that make being a landlord a walk in the park. Susan was very patient and helped with everything including filling forms for the council.

Ozgur · 8 August 2023

★★★★★ 1/5

Trustpilot

Because you don’t listen please stop…

Because you don’t listen please stop sending me corespondents about this sale I have given you instructions to only contact mr k shaw and mr D shaw

Customer · 17 July 2024

★★★★★ 5/5

Trustpilot

The letting team were excellent in…

The letting team were excellent in ensuring the property was managed and let quickly and efficiently. A big thank you to Kyle who worked tirelessly in his effort to make sure tenants transition was smooth and with excellent communication would highly recommend.

Yas · 13 January 2022

★★★★★ 5/5

Trustpilot

Reedsrains 100 percent professional,100…

Reedsrains 100 percent professional,100 percent friendly staff , photography 100 percent fantastic ,we would 100 percent use Reedsrains in the future ,this is from Mr &Mrs Roscoe SK9.I would like to thank Mark Latham for his understanding and professionalism with us both, thank so much to the Wilmslow team fantastic job 🤩

Janine · 13 May 2019

★★★★★ 5/5

Google

Thanks to Ruth and the team for making the purchase of our first home smooth and easy.PositiveProfessionalism

Sophie · 22 June 2020

★★★★★ 5/5

Google

We have used Reeds Rains and dealt with Gemma, who we found to be excellent - very friendly and personable, but also extremely knowledgeable of the market (and the statistics!) which was really helpful. We would highly recommend Reeds Rains, and have done so recently to relatives. Top marks.

Ian · 22 June 2020

★★★★★ 1/5

Trustpilot

Poorest and greediest agent in history

I have written the comment on the service of the company 5 weeks before. No one follow up the case for us and the company still keep the rental that we should get from my tenants. What a shame!

Frederick · 8 November 2023

★★★★★ 5/5

Google

The service I received from Ruth was superb from start to finish. She was very helpful when I had queries and answered them quickly. I would recommend Ruth and the team for selling a house.PositiveResponsiveness, Quality, Professionalism

Anne · 25 August 2022

★★★★★ 1/5

Trustpilot

Absolute joke of a letting agents

Absolute joke of a letting agents, I moved out of my property 2nd April and still haven't recieved my deposit back, I ring virtually everyday to get told tomorrow which never comes. Beware people if deciding to rent an property with as they are crooks.

Ryan · 29 May 2023

★★★★★ 1/5

Trustpilot

Awful customer service …

Awful customer service by a male this after noon was rude on the phone just sounded like he was to busy to speak was only enquiring about property’s and literally did not want to talk at all would not recommend to anyone awful company if they let there staff speak to people like that get better customer serves in McDonald’s 👏👍🏻

Mj · 26 May 2021

★★★★★ 5/5

Trustpilot

I recently sold my house with Reeds…

I recently sold my house with Reeds Rains Gosforth and the service from start to end has been excellent. I would highly recommend and use again in future.

Tracey · 15 June 2024

★★★★★ 5/5

Trustpilot

I'd intended to consider 2 or 3 agents…

I'd intended to consider 2 or 3 agents but during Jack from Reeds Rains' visit decided just to go with them, though reconsider if they hadn't made the sale within the first few months. The valuation given was a little above what I'd been hoping for and I knew they had recently sold and had listed a could of similar properties to mine. They listed my property as 'stunning', which of course I was pleased with, and it must have worked.  A couple of viewings followed shortly after, Maggie conducted the viewings and, no lie, there were two offers to buy, one at the asking price, and one above a few days later.  I'd been at the viewings, I hadn't intended to be but one group arrived very early, and after discussing the offers with Justin the manager agreed that going with the higher offer seemed maybe not quite so credible and I think it was a good decision.  The property sale duly completed 3 months later at just £5,000 under the initial offer.  I've never sold another property as easy as this one was sold, if only it was always as easy this!  My only complaint, there was an extra charge for premium photographs, but anyway this was waived after they listened to my arguments.  10 out of 10!

Michael · 10 February 2023

★★★★★ 1/5

Trustpilot

Never ending spam

They will spam you for the rest of your life, no amount of unsubscribing will stop their endless emails

Customer · 7 November 2024

★★★★★ 5/5

Trustpilot

The team made the whole process of…

The team made the whole process of selling my house so streamlined. Friendly and professional in their approach.

Moira · 20 November 2024

★★★★★ 5/5

Trustpilot

Benjamin was great

Benjamin was great . We were hunting for the right kind of home for close to a month and faced several agents who had no knowledge of the property and not really helpful but Benjamin was helpful precise and knowledgeable

Adheena · 23 February 2022

★★★★★ 5/5

Trustpilot

The staff at the Whitegate Drive branch…

The staff at the Whitegate Drive branch have been exemplary. In particular Diane. Diane has kept me up to date on the sale of my house constantly, even when there was no news to give I would receive a call just touching base. Excellent service and I would not hesitate to recommend.

Beth · 1 August 2018

★★★★★ 5/5

Trustpilot

An estate agent that does exactly what they say they will...

An estate agent that does what they say they will. After having a disappointing experience with another local estate agent in Leamington Spa previously, it was refreshing to see a company act professionally from the first meeting we had with them, to managing to achieve the asking price we set in a challenging property market, to chasing all parties to get the sale concluded as quick as possible. I would happily recommend them to anyone.

Mr · 28 June 2023

★★★★★ 5/5

Trustpilot

Reeds Rains team at Newcastle under…

Reeds Rains team at Newcastle under Lyme branch were very helpful with my recent purchase. Working with their partner iamsold we purchased the property through auction which I was a bit nervous about as it was the first time we had bought through the modern auction process. The team kept us updated on progress throughout the purchase, supported us with additional viewings and answered our queries with the vendors quickly and efficiently.I collected the keys today and they even gave me a box of goodies to take away which included household essentials, discount vouchers and even a bottle of beer for good measure.Thanks…. And keep up the good work guys !

Adrian · 21 January 2023