Reeds Rains reviews in Chorley

★★★★★ 1/5

Trustpilot

Avoid At All Costs

This is the worse estate agents you could possibly use! They lie, deny any responsibility for any wrong doing, break your legal contract, never action anything they say they will do, cause you stress, financial loss, and have the worse management and complaints procedure I’ve ever known. If you are looking to rent or buy a property I would definitely not recommend using these and I work in the industry.

Matt · 17 September 2021

★★★★★ 5/5

Trustpilot

Reeds Rains Wilmslow

Great service with both buying and selling. All staff in the Wilmslow were very helpful and efficient at keeping me up to date, either by phone or email. All staff were very professional and persistent to close issues which occurred as a result of inadequate communications from my solicitor. I would not hesitate to use Reeds Rains Wilmslow in the future. Thank you!

C · 13 October 2018

★★★★★ 5/5

Trustpilot

Our initial contact about the house and…

Our initial contact about the house and handling of our offer was quick and very smooth. They arw now dealing with our mortgage adviser making the process easier.

Karl · 5 December 2024

★★★★★ 1/5

Trustpilot

Very poor customer service

I booked Reeds Rains to value my house and got a confirmation email. On the day, nobody turned up so, 20 mins after they were due, I rang the office. The girl who answered the phone seemed uninterested and totally unapologetic and disinterested. Even after an email to complain I got no apology, just a question about if I still wanted a valuation. I will not bother with them again.

Tim · 8 September 2021

★★★★★ 5/5

Trustpilot

Jordan was so helpful

Jordan was so helpful, an efficient and very friendly young lady. She helped my son find his first home and made the entire experience straight forward in what can be a minefield fro a first time buyer.

Ronald · 29 July 2023

★★★★★ 5/5

Trustpilot

Recently bought a house with Reeds…

Recently bought a house with Reeds Rains Glengormley. Grainne was extremely helpful & couldn’t do enough to help. Service was first class & I would highly recommend! Many thanks

David · 28 September 2019

★★★★★ 5/5

Trustpilot

The Reeds Rains team we’re amazing

The Reeds Rains team we’re amazing! Emily kept me informed every step of the way in regards with the flat that I bought. I felt very comfortable speaking to Emily. I can’t recommend them enough! Thank you so much!Tiziana.

Tiziana · 21 May 2023

★★★★★ 4/5

Trustpilot

Satisfied customers L & L

The overall sale process worked smoothly and quickly at the initial valuation stage, prep of relevant media material, arrangement of viewings etc., when there were delays outside of the agents control later in proceedings they were proactive in trying to resolve matters and reach a timely completion of sale and we were happy with the level of service provided.

Lee · 5 January 2023

★★★★★ 1/5

Trustpilot

Avoid this agency at all costs

Stay away from this agency as they are so unprofessional, dishonest and offensive (Elizabeth March and Andrea Snook). I had an accepted offer for a house and they instructed me to hire a solicitor and start the procedure. However, after 1 month, they have decided to accept a higher offer. They even did not bother to apologise for my £450 loss. Avoid this agency at all costs.

Sid · 7 January 2022

★★★★★ 5/5

Google

Reeds Rains provided a realistic valuation, competitive fee. From the start, I was kept informed, great communication. They vetted potential purchasers, received an offer on the first block of viewings. From this point I felt really confident, the process was clear, informative and we completed yesterday. In total the process was less than ten weeks! Great to work with Roy! Exceptional service!

Steve · 15 October 2024

★★★★★ 1/5

Trustpilot

Arranged a viewing

Arranged a viewing. 10 mins late due to traffic. Rang office when arrived to be told agent already left! No call or message to advise they cannot wait. Very bad customer service 😔

Samantha · 24 August 2024

★★★★★ 1/5

Trustpilot

The Property Management Side is Appalling

I've been renting a property via Reeds Rains since the middle of September. Since then, the boiler has broken down twice. The first time took almost a week to rectify. The second time was reported on the evening of October 19th when I was advised someone would contact me the following morning. Six days later I'm still waiting. On Saturday 21st October, I reported a leak in the lounge only to be advised it wasn't an emergency and someone would contact me the following Monday morning. Again, I am still waiting for that call. There are other issues which need dealing with but not as urgent as these two. Although my local agent has escalated this and asked someone to contact me urgently, I still haven't received any contact. I don't know what the problem is but honestly, I wish I had never rented with Reeds Rains if this is the standard they believe is acceptable from the property management side of the business. I would advise any would be renters or landlords to be wary of using Reeds Rains.

Andrew · 25 October 2023

★★★★★ 1/5

Trustpilot

Weird and rude staff who has zero…

Weird and rude staff who has zero knowledge of human language and still constantly asking for my email address even though I told her over and over again. Stop sending me emails as I requested it numerous times in the reply. Also, you guys are dumb enough to spell my name wrong!

Tess · 10 July 2023

★★★★★ 1/5

Trustpilot

Avoid like the plague! They break the law!

I would beg anyone who is considering to rent or let their property with Reeds Rains to find another agent! Please please please avoid like the plague! Entering a property without permission or consent is illegal but in the eyes of Reeds rains, it’s just a normal day in the office! I would rather sleep in a box on the motorway than ever use this company again!!!! Please avoid!

Katrina · 8 July 2021

★★★★★ 5/5

Google

Absolutely first class service, Sonia and Summer are so professional they kept me informed from start to finish on the progress of my rental property. Previously before moving to reeds rains had the property on the rental market for nine weeks, no success.Within a week of moving to reeds rains a tenant was found absolutely brilliant they are so pro active and go that extra mile.PositiveResponsiveness, Quality, Professionalism, Value

Joanne · 22 June 2021

★★★★★ 5/5

Trustpilot

Great Service from Reeds Rains Glossop Estate Agency

From the beginning of the property purchase process, the estate agent(Abi Weir) assigned to my case was friendly and extremely helpful. They patiently guided me through every step, providing all the information I needed to make informed decisions. I greatly appreciate that my estate agent always quickly provided my solicitor with all the necessary information and documentation. This proactive approach was instrumental in expediting the process. Moreover, when necessary, the estate agent went the extra mile by pushing my solicitor to ensure that everything stayed on track.

Nikita · 13 October 2023

★★★★★ 5/5

Trustpilot

THANK YOU!!

Just like to say a massive thank you to the girls In the acklam branch. Have been nothing but helpful even though I have hounded their branch on numerous calls, everyday of the week. And a special thanks to Chris for chasing things up, when really she shouldn’t of had to.

Caitlyn · 19 October 2021

★★★★★ 5/5

Trustpilot

Bangor ReedRains went…

All the staff in Bangor ReedRains went above and beyond for us at every stage of our property sale, huge thank you to them all especially Jonny, Keith, Lauren and Aimee. You are all fabulous - we are so grateful.

Deborah · 21 February 2023

★★★★★ 5/5

Trustpilot

Chris was very Helpful and keeps you up…

Chris was very Helpful and keeps you up to date all the time ..

C.J · 26 September 2024

★★★★★ 1/5

Trustpilot

Crossgates Branch

An update on my previous review as Reeds Rains did reach out to try and help, which was of course just a ploy to get me to remove my negative review. -We were served a section 21 notice due to not agreeing to a rent increase, despite not being contacted 2 months before the end of our tenancy with this information as stated in our paperwork.-Every time we reached out to Reeds Rains to help, we were told to speak directly to the landlord. The landlord never spoke directly back to us and all their correspondence was via Reeds Rains. The end of tenancy team at one point directly copy and pasted one of our emails to them and sent it to the landlord, a clear GDPR breach. -Upon leaving the property (early might I add, making it easier for the landlords who of course wanted to get it back on market at the higher rate ASAP), we waited a week for news of our deposit. Every other time we have left a property we have had our deposit returned within 2 weeks. Nothing came. -I chased the deposit, firstly with the branch as it's their details listed on the deposit certificate, who told me they do not deal with deposits so I would need to contact the end of lease team. - I contact the end of lease team. They told me at first to contact the branch. Then they promised me an update. After another few days of waiting I chased them up, they promised me an update by the end of the day. Nothing. -I leave a negative review online which of course wakes up the staff of the branch, one of them called me and promised to chase up the landlord and to give me an update by the following Monday. It's been two weeks now and of course, havn't heard a thing. This person had the cheek to tell me they can't take sides and have to protect both landlord and tenant, when this experience clearly shows they could not care less about tenants. So now i'm stuck having to claim via the deposit scheme who have an average timeframe of 2-3 months. To be left over 1k out of pocket for this long, after the expenses of having to move out so quickly, is causing a huge amount of stress for us. I will never go near Reeds Rains again and will be advising everyone I know to do the same.

Charlotte · 3 October 2023

★★★★★ 4/5

Trustpilot

We are very satisfied with the help …

We are very satisfied with the help everyone gave us at reeds rains bridlington including miles. You are all very helpful & friendly staff. THANKYOU VERY MUCHFrom mr&mrs d Jubb

David · 23 September 2024

★★★★★ 5/5

Trustpilot

Good advice and good outcome

Excellent service when selling my parents' home. Great advice on what to do to pre the house for sale, how to best manage offers etc. The price we have agreed on was in excess of my expectations and the whole process has been very easy (so far!). My thanks to Olivia and Mark at RR Wilmslow.

Louise · 11 August 2020

★★★★★ 5/5

Google

If you want an estate agent that goes 'the extra mile' choose Reeds Rains Chorley! Kelly & Gemma were our main contacts and they couldn't have done more. All the staff were friendly and courteous.....from the start to the finish of selling our house we were kept closely informed every step of the way. Well deserved 5 star rating.

Jill · 23 June 2019

★★★★★ 5/5

Trustpilot

Martin and team sold my house

Martin, Fiona and the Ballyhackamore team informed me of the process, updated me along the way! Marketed and sold my house. Very happy with the service they offered.

Marc · 22 October 2024