Reeds Rains reviews in Chorley

★★★★★ 5/5

Google

I am a landlord and had a poor Agent experience last time I rented my apartment out. I want to thank Sonia for reinstating my faith and providing a perfect service. She’s a credit to Reeds Rains

Steve · 15 October 2023

★★★★★ 5/5

Google

The service has been first class from initial contact and valuation through to sale and completion. At every stage I have been kept informed in a professional yet personable manner. Everyone in the office has worked so hard in what have been extraordinary circumstances. I can highly recommend the services of Roy and Ruth and all the team and I would like to thank them for making the sale successful, speedy and stress free.

Anna · 22 June 2021

★★★★★ 1/5

Trustpilot

moved to write my first review

I have never written a review about a company before but feel moved to write one now - this is an appalling company. I have had nothing but bad experiences from day 1 with Reeds Rains. They are at present engaged in a last minute cash grab from existing customers for ‘renewal fees’, a practice outlawed for new customers since June this year, and for existing customers from May 2020. It has been outlawed (along with guarantor feed) because it is an unfair and unnecessary fee - If the agency approaches you with this fee DO NOT AGREE TO PAY - if they insist, ask to go on to a rolling (periodical) contract.Expect three monthly flat inspections with the letter of notice being sent out on a Friday night for an inspection midweek the following week. Every time. This is NEVER convenient. I like where I live, it’s conveniently located and reasonably priced and the ONLY reason I am considering moving is to get away from Reeds Rains. In short once you’ve signed a lease with Reeds Rains expect a company that couldn’t care less about you as a tenant.

David · 26 September 2019

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company. I rented a property with them and had a nightmare getting my deposit back. Customer service on the phone were extremely poor, saying they would call back or email back and never doing so. One advisor lied and said they didn’t have the facilities to forward an email they had apparently sent to me - an obvious attempt to hide the fact the original email was never sent. Took 3 months of chasing to get a figure back for deposit deductions, and when it came the quote had no breakdown just a seemingly random figure was sent with one week left to dispute it. Deductions included things not noted on the end of tenancy report, and when asked they could not produce photos of so-called ‘damage’. They gave me the wrong deadline date to dispute meaning I missed the deadline. Luckily the deposit protection company extended the deadline for me and they resolved the dispute by awarding me almost double the amount of deposit that Reeds Rains we’re going to give me.I also completed a subject access request, to which the response was ‘are you sure as this can take a month?’ It is my right as a customer to have access to my data, it is not appropriate to ask if I am sure I want this information. When my SAR was completed it did not include all my information. It only includes emails and letters that I already have, I wanted a full audit trail of notes and conversations between me and the company. I complained to the appropriate channel almost two months ago and have heard nothing back. In my opinion Reeds Rains are an unprofessional company who abuse their position to keep money from their customers. I would never recommend.

Beth · 25 September 2019

★★★★★ 1/5

Trustpilot

They don't want your business, just your money!

Apparently, this company cant "sanction" the use of third parties to complete Inventories / Check Outs etc.As an Inventory clerk of 11 years and a Landlord for 4, I know the importance of having a third party complete these inspections rather than an under qualified (in regards to completing inventory reports) letting agent, with limited experience and a bias opinion.I pay for 3 fully managed properties and the reply I got when asking them Reeds Rains to out source my inventories so that they were completed by a fully qualified clerk who I have used for more than 10 years, was that I should take my business else where!AstonishingTo add a little more; I only asked for this to be done as the quality of report I was receiving was horrific.

Dex · 23 September 2019

★★★★★ 1/5

Trustpilot

Reeds reins carrickfergus .

Reeds reins carrickfergus .. moving house is supposed to be a hugely exciting time. Perhaps if you were the seller I on the other hand was merely the buyer and was digusted by the treatment received from Debbie. Started off with the fake high pitched chat and quickly within a week her tone and manner were disgusting to the point i was very close to pulling out of a sale. The lies and lack of information were absolutely shocking. Lying to the vendor about providing supporting documents to my solicitor Fortunately i had been in direct contact with the vendor and was able to relay correct information and advise that lack of information for my solicitor was due to reeds reins incompetency namely debbie. While i was harrssed by her almost weekly then daily whilst she tried her best to talk down to me and over me in her rude dismissive tone. Even when I called into the estate agents to tell her to stop the constant calls and harassment. Truly Spoilt what should have been a happy experience for me. Never again will i deal with them or recommend them.

Paula · 9 September 2019

★★★★★ 5/5

Google

The whole team at Reeds Rains Chorley are amazing. Friendly, efficient and consistent. We have sold 2 properties with them in the last 2-3 years and had such a positive experience both times. Nothing is too much trouble, phone calls and emails are answered promptly and we received regular updates too. We really felt that they were acting as agents in our behalf, which was ideal.

Deborah · 15 October 2024

★★★★★ 5/5

Google

Pleasure to deal with the team. Great seamless service with nothing to much trouble. Reeds Rains Chorley thank you all.

Tim · 25 April 2025

★★★★★ 1/5

Trustpilot

Reed Rains needs to be reported ASAP!!

Just called hoping to arrange a viewing on Kingston road which i enquired about 2 weeks ago. I called today hoping to arrange a viewing as I was waiting for them to get back to me with arranging a appointment which then I found out they had a open house a day before and did not bother calling me as i was told I'll be put down for a viewing. The agent was really out of line and told me the property is no longer available and we will contact you once we've arranged viewings and hung up on me. TERRIBLE SERVICE!!! Honestly been arranging viewings with these lot for weeks now but never have luck with them its a shame because this was actually a recommendation from a friend who sold through them!!!! Purple Bricks have actually provided a better service and there is no agent showing us around and yet they call us to update us with upcoming properties. Poor attitude with dead faces in the office with no intentions to help selling a house.... Absolute JOKE !!!

A · 20 August 2019

★★★★★ 1/5

Trustpilot

If your a landlord stay away

Firstly please do not use Reeds and Rains!. I am a landlord. Every month my rent is not in my account until at least 10 days after the payment date by the tenant on the first of each month. Why? so RR can gain interest. Last month monies for a deposit scheme where taken x 3 amounts all at once? Why? who knows I have contacted three different people. No response. I have left a message via the landlord portal. No response. Also i pay a management fee for property inspection reports. How many have I had in the last year? yep zero. I am going to visit the branch tomorrow. Please do not be taken in by this company. And I am guessing i will receive no response from this. Shocking parasitesALSO YOU HAVE TO CONTACT ACCOUNTS DEPARTMENT YOURSELF! See below Thank you for your email received on 7 August 2019. I will log this as an official complaint for you. May I suggest for you to contact the accounts team who will be the ones who can explain anything to do with payments going in and out of your account. Their number is 01257 230 600 option 3 Yours sincerelyInna PetkovaCustomer relations supervisorSO AS A CUSTOMER WHO PAYS A MANAGMENT FEE YOU DO THE WORK FOLKS!! GOOD LUCK!! shocking

Gary · 7 August 2019

★★★★★ 1/5

Trustpilot

Unreliable and dishonest company

even the tenant use my flat for airbnb, owe the rent from beginning, broken my furniture. they do nothing but use the public channel to tell lies that they had handling everything in professional way, the fact is they do NOTHING with this case, and just keep ignoring us when this happen.

Candy · 23 April 2025

★★★★★ 5/5

Trustpilot

Many thanks to David and Elly!

Many thanks to David (Branch Manager) and Elly for all their help with purchasing our house. They were both extremely professional and helpful during the process and were always on hand when we needed them. Fully recommend their services to anyone and look forward to engaging with them again in the future.

Rich · 12 May 2022

★★★★★ 1/5

Trustpilot

Bad management! Arrogant! Patronising! Liars!

Bad management! Poor customer service! After emailing interest and attempting to ring the office with interest in a property I finally got through to a girl who exudes a patronising telephone manner. She advised me there had been several enquires relating to the property and that they would do block bookings. After waiting for a few weeks and noticed that there was a sign outside the house saying let i was fuming! They had already picked and chose which people to ring back which I found wasn't very professional and they had not even telephoned me to let me know! What they should have done was ring everybody who shown interest and checked who were still interested instead of being sly! Unprofessional, don't listen to customer or wait until they have finished talking they butt in with their arrogant patronising lingo! Said they would take my details and when a similar property comes up in the area they will co tact me.... oh wait there is another house they are advertising but they are not interested in contacting prospective letters, so beware anybody who wants to use these people as they will take your money but they are not doing their best to get it off the market for you!

Sara · 21 July 2019

★★★★★ 1/5

Trustpilot

Inadequate call centre, restrictive terms of business and inappropriate invoicing

I refer to LIN079L6. Our experience with Reeds Rains has not been pleasant.We signed a contract for “Let Only” but for two years we have been invoiced for “Rent Collect”.The Call Centre carried out an investigation into our contract. Fully 5 working days have passed and no communication as to the result. We can now only assume that our contract is Rent Only. Contact with their call centre is frustrating, their staff seem unable to respond to simple questions. Worse, they do not actively return calls. We wanted to confirm who held our tenants deposit. The call centre was unable to confirm but said they would call back. They didn’t, we did. Over a period of 4 weeks and at least 4 calls, no calls back and no confirmation, we spoke with a Team Leader who confirmed our enquiry in less than 5 minutes.Please read their terms of business before signing. There are clauses restrictive to a landlord. For example, clause 6.22 requires a landlord to pay 1 months rent plus VAT if the landlord wishes to terminate RR management/rent collection. I can understand RR doing this to prevent landlords abandoning a contract after a few months but after 2 years or more I consider this to be restrictive practice.

Stephen · 12 July 2019

★★★★★ 1/5

Trustpilot

Reeds Rains

Ok where do we begin. We moved into a managed property in May 2018. When we moved in the garden was over grown with weeds and bramble bushes, we couldn’t even open the back door without cutting down the excess. The oven had 2 inch of grease and grime from top to bottom, which was claimed to have been professionally cleaned before we entered the property. The wardrobe was all smashed and damaged at the back. The bathroom floor Lino had holes and gaps, the undividual pieces of lino came up when you walked on them. The back bedroom window had the biggest gap in the seal. Letting all the heat out in said bedroom. The emergency water tap was jammed even the gas engineer couldn’t budge it. The boiler broke 3 times. The landlords eventually arranged a new one to be installed, the boiler was wonky and left massive holes in the wall in the kitchen. The gas engineer also broke the smoke alarm cover (for some reason trying to pinch the battery). The cold tap in the bathroom never worked so we had to run the bath with the shower to add cold water. The plug socket next to my daughters bed was loose and didn’t work and was hanging off with live wires. The male landlord constantly rly appeared st the property and did not always allow peaceful enjoyment of the property, he also let himself in twice when the boiler man was here, I was upstairs cleaning and I heard him just walk in the house. TWICE. All of this I have proof of, which includes dates photographic proof and screen shots of conversations with the female landlord making comments on my mental health. We have a 6 year old little girl who nearly broke her leg down a huge hole in the pavement on the drive. Slates fell off the roof outside the front door.We had our check out on 05/06. It’s comical, they’ve tried to charge us for damages and cleans that weren’t caused by us. We even followed the rule, got the carpets and oven professionally clean, even though it wasn’t to that standard when we moved in. I now have had my old neighbour receive messages from either a member of reeds rains or the landlord hiding behind a fake profile on Facebook. Commenting on how we’re being dealt with by solicitors as we’ve made slanderous comments on Facebook. big fat LOL. Our comments are NOT slanderous because they are 100% true and we have the proof (unfortunately for them). How do we know it’s reeds rains or the landlords that made the profile? Well the information that was disclosed would only be known by either of these parties. After this I went only to read all the reviews on Reeds Rains, and I can see I am not the only one. Now due to the comments made by this individual on Facebook, were contacting ICS to investigate RR, and will go back and meet with our solicitor as this has got more serious. As our data privacy has been breached. All we wanted was our deposit back, and we would have let the past 12 months in that property behind us, but unfortunately they’re trying to charge us for damages we did not cause.

Meg · 24 June 2019

★★★★★ 1/5

Trustpilot

Booked a viewing and agent did not even…

Booked a viewing and agent did not even turn up and i was not contacted and told, let into property by decorators to have a look so couldn't aak any questions about property or rent etc, renovation not funished loose sink, tiles completely missing and broken on floor, so had to ring office to see what was getting repaired and couldnt confirm if issues would be fixed! Very unprofessional service

Customer · 12 January 2022

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs, completely useless.

N · 10 September 2025

★★★★★ 5/5

Trustpilot

Selling my house with Reeds Rains

I picked Reeds Rains simply because I've always noticed their , 'For Sales', signs wherever I would go and I'm so glad I did because my first contact was with a lady named Grainne. I was very nervous but Grainne, immediately put me at ease over the phone and I was then able to explain to her, my needs, also Ethan, I have to say was just excellent and very professional in guiding me through everything. I can highly recommend this company to you for selling your house. Excellent, excellent!

Joyce · 17 January 2024

★★★★★ 5/5

Trustpilot

Good experience all round…

I have had a very good experience of buying this property wit Reeds Rains.Katie and her team have all been wonderful.

Clare · 14 August 2024

★★★★★ 5/5

Trustpilot

Excellent service

We mainly dealt with Jack Owen and from the very start of our sale we experience fantastic customer service. Calls to the office were always answered, enquiries always looked into and we were always updated.

Lily · 8 November 2023

★★★★★ 5/5

Trustpilot

Very impressed with Reeds Rains sales…

Very impressed with Reeds Rains sales team, a special thank you to Liam, Tracey and Lucy. I received excellent advice and support during the sale of my property and would definitely buy and sell again through Reeds Rains.

Customer · 23 August 2023

★★★★★ 5/5

Trustpilot

Lauren Review

I found Lauren to be a really great person to deal with . Lauren made me feel that I could trust her with my property and I got the impression that the property actually belonged to her and this made me safe in the knowledge that she really did care .

Gary · 28 May 2022

★★★★★ 5/5

Trustpilot

Very good Customer Service

Very good Customer Service - not been an easy ride but Kelly made it a lot smoother and was always available to chat or help with good advice. Even when my confidence was at a low ebb she gave me more confidence.

Michael · 27 April 2023

★★★★★ 1/5

Trustpilot

Terrible letting agents!

Terrible letting agents!I've been waiting over 8 months for a list of repairs to be carried out and when I chase them up, Reeds Rains hardly ever respond. When they can be bothered to respond, it's just the same old excuses and poor attitude trying to blame everyone else and not taking responsibility like adults.I would not recommend this company in any way. Save your money and avoid these cowboys.

Tony · 16 December 2021