Keenans Estate Agents Chorley reviews

★★★★★ 3/5

Trustpilot

Refused a second viewing

We viewed a house as first time buyers, we loved the home but as a young couple that’s never looked to purchase a house before, we had a look around briefly and then later that day put an offer in because we loved what we saw! Our offer hadn’t yet been accepted but we called to arrange another viewing to have another look around and explained that we didn’t look properly and wanted to check to see if things were working but were told that they presume things are working as it’s being lived in at the moment and if we wanted another viewing we would have to retract our offer as they want to know we’re ‘serious’ about buying. As first time buyers we weren’t sure of the process and didn’t want to miss out on the house so we stuck with our offer and didn’t view again before our offer was accepted. After speaking to a mortgage advisor, we’ve realised this isn’t standard practice and has resulted in us living in a property we aren’t entirely happy with, one of the issues being damp. If we could have had a look again with others maybe they would have been able to point out signs to us. Really unprofessional and quite upsetting for us now living in a house with problems we can’t afford to fix.

Abi · 23 December 2022

★★★★★ 1/5

Trustpilot

Terrible company tried getting address…

Terrible company tried getting address to view a property i liked twice They are quick to get financial advisors on the case Could not even give me a chance to view disgusted in this company and its employeesHow the hell can you buy somewhere if they do not tell you where it isAAAArrrrrghh

Andy · 21 April 2022

★★★★★ 5/5

Trustpilot

Fantastic efficient service

Fantastic efficient service from Keenans, our sale went through really quickly and smoothly (which we required for our onward purchase), we owe massive thanks to Emily who was really on top of things and always there to reassure us.

Jennifer · 20 December 2021

★★★★★ 5/5

Google

Really helpful and lovely! Couldn’t be happier with them, thank you Callum

Hazel · 13 April 2024

★★★★★ 5/5

Google

The sales team at the Chorley branch have been superb, from the initial validation, to agreeing an offer in just two weeks. Our main negotiator was Abbie whose efforts, particularly on a Saturday when negotiation involved several parties, were exceptional. Another colleague Nicola, has also been involved and has also been thoroughly professional and helpful throughout. I can heartily recommend. I can now confirm that the sale has been successfully completed and that both Nicol and Abbie continued their thorough, professional and friendly approach until the final day. The ultimate service from a great team.

Martin · 11 October 2022

★★★★★ 5/5

Trustpilot

Would highly recommend Keenans

I would highly recommend Keenans to anyone, I dealt with mainly Jonathan and Luke, and found both very friendly and professional throughout. Both kept me informed at all times on how things were progressing. Would certainly use again.

Joanne · 11 November 2021

★★★★★ 5/5

Trustpilot

Really quick and helpful service.

I had a really pleasant experience with Keenan's Estate Agents during the purchase of our first house! Both Kayleigh and George were exceptional at viewings and on the other end of the phone to assist with any queries.

Simone · 10 November 2021

★★★★★ 1/5

Trustpilot

Worst estate agency I been dealing…

Worst estate agency I been dealing with- from start to finish. Massive rotation of staff, lots managers “of managers”. Whole company structure is a joke- nobody is responsible for anything.Opted for full managed service as landlord. They haven’t inspected property, nor checked tenants, they been collecting money and thats it. Tenants trashed newly renovated property and left unpaid bills. Cannot get deposit back, communication is poor- this looping for 5 months now. I will be raising a dispute with my legal team to deal with those cowboys to get my money back as have full trace of evidence (if will not get money back). Been nice and polite, but enough is enough. Advise to Directors and senior staff- reduce your staff, you don’t need dozens of managers who do nothing. Even Keenans employees admitted that lettings side of business is struggling due to internal issues. Please don’t ask to contact you to resolve those problems as I am contacting you every day.

Tom · 16 August 2022

★★★★★ 5/5

Trustpilot

Excellent estate agents

Keeping me totally informed and up to date so far. Very pleasant and helpful staff.

Judith · 10 November 2025

★★★★★ 5/5

Google

Purchased our first via Keenans, and have since had a complimentary valuation carried out. Callum who came round was great, giving us all the information we needed, and let us know the procedures and possibilities we wasn't sure about before hand. When we do decide to put it on the market, Callum will certainly be our first call.

Alan · 13 April 2024

★★★★★ 5/5

Trustpilot

James blundell and the team at Keenan’s…

James blundell and the team at Keenan’s are very professional at what they do, they are there when you need them and get the sale threw fast with no hassle. Thank you Keenan’s for all your help

Ms · 20 November 2021

★★★★★ 1/5

Trustpilot

Very Poor Property Management Service

As a quick summary, they are not managing anything after the contract is signed.I bought this buy-to-let property from Keenans, they are doing alright, therefore I do expect they will offer me the same level of service when using them to manage to let off the property.Their salesperson is passionate and impressive therefore I’m happy to sign the contract with them. But very unfortunate, I guess that salesperson is the only person who is passionate about their property management team. As agreed, they did quote all items that need repair or work to me, and I transferred the required amount in less than 12 hours, I think it’s reasonable to expect they will act quickly as they already received payment, not necessarily in days but at least within 1-2wks, and I waited for 6 weeks they still not complete the work (the work should take 3-4 day). Most importantly, I still have no clue about when they will complete the job.I called/sent emails to them numerous times, and I never get a direct reply to my question, I’ll call you back later is the only reply they use but they either do not call back / not answer your question directly.Maybe updating the status of work regularly is too difficult for them, but I believe it’s very basic when someone says they are managing something, let the customer know what to expect, and have no surprise. But their property management team failed to do so, I don’t know when the property can be let, what else needs to be done, how long will it keep unoccupied, and how many more bills I need to pay. Now it ends up in a lose-lose situation, especially during such a market situation which is out of the property to rent, but I must keep mine unoccupied and not get any rental income, and Keenan doesn’t get the commission too.I tried to look for a channel to complain, but it seems it's not available.

Jason · 27 July 2022

★★★★★ 1/5

Trustpilot

Poor lettings management

If you are a landlord - I would not recommend using keenans to manage your property.When my tenants handed in their notice - they didn't tell me or do anything about it so the property was empty a month longer than it needed to be.They never respond to emails to the enquiry inbox, and don't have any sort of processes in place to manage the property. For example when the property was empty they did not tell the utility companies my forwarding address to contact me so I've had to chase this up myself and risk having unpaid bills.They have caused me an undue amount of stress and I will leave them soon as they have broken their side of the contract numerous times and so I have no confidence they are looking after my property.Really poor service, incredibly stressful to deal with and overall disappointing experience.I have used other lettings agents in the past who are much better so I know they are not all as chaotic as this.

Em · 25 July 2022

★★★★★ 5/5

Google

Fantastic service all round. The expertise we have received from both Nicola and Abi have been second to none; they have provided a wealth of advice, held our hands when we needed it and managed to secure a sale on our property - not once, but twice. They are brilliant at handling the stresses and strains that selling a house brings. The valuation we received was accurate and correctly informed. The marketing and photography were professional. Highly recommended.

Hannah · 11 October 2022

★★★★★ 5/5

Trustpilot

Ella Walmsley

Ref 4335629 Epsom Way, AccringtonWhen I decided to put the house up for sale, Keenans was the first choice. My contact was Jonathon who maintained contact during the following two years while probate was being progressed.When probate was granted Ella took over the conveyancing and kept me up-to-date. The sale went through remarkably quickly. I met her three times and found her accommodating and efficient.My enquiries were dealt with promptly and accurately and it was a pleasure to talk with her.Although Ella had numerous clients constantly in attendance it always seemed she was working just for me.RegardsPat Thornton

Mrs · 20 July 2022

★★★★★ 1/5

Trustpilot

The company discriminates against…

The company discriminates against people on benefits. People on benefits have to provide a guarantor which is ridiculous and unfair, as most people on benefits are less likely to have that, the rent gets paid the same as if you were working so policy that makes no sense. And the very lovely gentleman slammed the phone down on me when I said I would leave a review. If you don't have a brain cell the last sentence was sarcasm.

Joshua · 19 August 2022

★★★★★ 5/5

Trustpilot

All went to plan

All went to plan, the Clitheroe Office handled all inquiries efficiently , we were kept up to date with each step along the way, we sold quick that expected. Thanks for all your help. Merry Christmas

Michael · 16 December 2021

★★★★★ 5/5

Trustpilot

Sold two houses and bought one

Sold two houses and bought one. Ella and the team were incredibly helpful and took alot of the stress away. Kept me updated and were very helpful throughout the process.

Ifraz · 20 September 2022

★★★★★ 5/5

Trustpilot

Five stars not enough

If I could give more than five stars I would!I dealt with Keenans both buying a property and selling my own and in both regards I couldn't have asked for a better service. Georgia in the office was nothing short of super efficient in all her dealings. Whenever I sent an email I received an almost immediate response. I was kept informed of all developments on an ongoing basis and received lots of helpful advice along the way. Helena the valuer in respect of my sale was also super efficient, polite and very professional. In fact in all my dealings with Keenans all members of staff have been efficient, courteous, polite, friendly, informative and very professional. In short, highly recommended.

Lorraine · 14 June 2022

★★★★★ 5/5

Trustpilot

Very professional service all round

Very professional service all round. Sam did a great job on the selling side & Faye was excellent at keeping us informed & keeping it all moving along. We were very happy with the service provided.

KAREN · 10 November 2021

★★★★★ 5/5

Trustpilot

Absolutely brilliant…I have used…

Absolutely brilliant…I have used Keenans on multiple occasions. This time I would like to thank Alicja and Charlie for being superb! They made the whole experience so easy going…thanks guys!!

Mr · 23 August 2022

★★★★★ 5/5

Google

I was outside the Chorley Keenans Office today with my 6 month old puppy, the girls in the office came out and made me feel so welcome they even had a treat for him! If I was to sell or buy my house I’d definitely be going straight to Keenans. Everyone had a lovely warm smile!

Karen · 13 April 2024

★★★★★ 5/5

Trustpilot

Complete satisfaction.

Complete satisfaction with the service and attention from Lewis and the team in relation to the sale of a property in my absence, achieving the best market value and keeping me abreast of progress throughout.

Lynne · 14 November 2021

★★★★★ 5/5

Trustpilot

Professional service from Simon and the team

I have been working with Keenans over a year now and purchased a few properties from them. I been dealing directly with Simon and the team. An excellent estate agents to work with, highly recommended.

John · 10 November 2021