Trusted Agent profile · Chorley · Preston
★★★★★
619 reviews across 2 platforms
1 Fazakerley Street, Chorley, Preston, PR7 1BG
Keenans Estate Agents's office in Chorley, Preston, at 1 Fazakerley Street, is rated 4.3 out of 5 across 619 reviews on two platforms, including 101 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Keenans Estate Agents Chorley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chorley.
Every review we hold for the Chorley office, from every platform, shown as written. First names only.
5/5
TrustpilotKeenan's Burnley
Purchased my property with Keenan's in November. Think but for Faye I would still be trying to buy it. She pushed it all the way fabulous service. If I ever decide to sell I would definitely use Keenan's. Thank you Faye .🤣
2/5
TrustpilotPoor service and lack of interest
Having moved home eight times and also managed a couple of major company relocations earlier in my career, I have a fair idea of the level of assistance estate agents can offer and tend to use them because of their ability to identify a 'good' buyer and to manage the post-offer process. Our initial impressions of Keenan's was positive; the local office was very friendly and achieved our asking price reasonably quickly -although our's was a very sellable house, to be fair. From there everything went downhill. The representative we had been dealing with left and from that point the local office took no further interest. We were 'managed' by someone from a distant office who appeared not to have been briefed about our situation and who by his own admission did not pick up a variety of significant issues affecting our buyer which ultimately caused the sale to come close to falling through. I found myself frequently having to tell him what was going on elsewhere in the chain. He was pleasant enough, but I wanted more than this for the fee I was paying. At the same time I received regular feedback from our buyer and also from another interested party that it was all but impossible to contact Keenan's; phones at the local office went unanswered and people had to come directly to us for information. We received no messages from the local office even when we completed; this confirmed the impression that their initial welcome and friendliness was rather phoney. I wouldn't recommend them to others in the Clitheroe area - there are several better local options.
5/5
GoogleIf you want exceptional service and regular updates I would highly recommend Keenan's - my property was marketed with accompanied viewings and successfully sold ,and all the staff I dealt with ' went the extra mile' with brilliant customer service skills Thank You All 👏 …
1/5
TrustpilotFalse advertising
Hi just a warning to people Keenans rawtenstall advertising a property in bacupWe fell in love with, had the survey and local searches done at a cost of around £1500 only to find out that what they advertised was totally misleading the property advertised parking for six vehicles which the property does not have.very poor communication from our initial offer so anybody thinking of buying from these please check everything before making an offer we feel so let down, and would never use them again.
5/5
TrustpilotTop estate agents
Melissa was excellent all through my sale, very helpful, she went far beyond my expectations in making my sale as smooth as she could. Well done Melissa such a lovely young ladyAnne
5/5
GoogleAmazing staff at Chorley area Elloise was so helpful and go out of her way to find me the right property I was looking for.
5/5
GoogleI found Sam, Ross, Aimee and Abbie to be extremley helpful and professional from start to finish. Aimee made the move less stressful by keeping me informed and giving very good advice. I would highly reccommend this estate agents for going the extra mile and working effectively as a teamPositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotKeenans at Burnley
When visiting Keenans, Chloe was very helpful, gave excellent service at all times, she was more than helpful with what we wanted to know. Her team members Jack and Lacey were also very helpful, very reassuring and all 3 very good at giving advice of what to do with the property.
5/5
TrustpilotHad a viewing today with Jack in…
Had a viewing today with Jack in Burnley, he was so helpful and knew everything about the property and the area, an amazing staff to have. Then went to the Burnley Branch and met Chloe, Katie, Gemma, and Jade all lovely 10/10 customer service and the decor was amazing! Great office!
4/5
TrustpilotBurnley Keenans - Excellent for Letting
Keenans have been consistently good performers as letting agents and property managers. I've had very few issues; my property and tenant are well managed, and their processes are relatively stress free. I've recently been working with Joe W on contract renewal. He’s been very efficient and professional.Only room for improvement is updates and follow up. Keenans are excellent at informing you when issues occur and assisting in finding a solution, but sometimes it can take a prompt to find out if there has been progress or if works have been completed. However, when asked, I’ve always had a quick and professional response.
5/5
TrustpilotHouse purchase
I just bought a house with Keenan’s And the process was a lot quicker than I thought it would’ve been compared to when I sold my previous house. Emily and the team dealt with everything well and always kept me up to date with what was going on. Thank you!
5/5
TrustpilotFaye Broadley was a great help during…
Faye Broadley was a great help during my house sale. An up & down process for other reasons, but she was always there to help, advise and to inform, in such a pleasant manner to make you smile. If you have Faye as your contact, you will be looked after.
5/5
TrustpilotThankyou Callum!
It has been a very stressful time trying to find a place as quick as possible and it was all made possible by Callum from Keenan’s, he was so very helpful and I could tell he was trying everything he could to help us out to the best of his ability and now everything has been sorted and I couldn’t be happier. He was polite and very patient with us even though we called him 3 times a day every day ahah. Thankyou Callum!
5/5
TrustpilotLovely friendly estate agents
We first met Simon who valued our propertyHe was really enthusiastic and we were confident he would get us the price he valued it at. We were assigned Abi. She is really nice, a great communicator and has kept us up to date with what’s happening Although we haven’t sold our property as yet, I’m quietly confident we have picked the best estate agent Fingers crossed for an impending sale
5/5
TrustpilotVery professional service
I have had the unfortunate experience of an error with my rental payment which meant not being able to uphold an agreement on time. I spoke to Liam Jones and he dealt with my issue very quickly and professionally. I will be happy to deal with him again.
5/5
TrustpilotBrilliant service from keenans
Brilliant service from keenans. We used the swinton branch and had no problems them. Special thanks to Liam of the Blackburn office. Always ringing with/for updates and generally a big help throughout the sale. Would highly recommend to anyone wanting a quick easy sale. Many thanks! Matt
5/5
TrustpilotA professional Company
I found Keenan's to be very professional from the outset. The quality of the photographs online was excellent and James did a good job of the escorted viewings. Aaron and Nicole liaised with me with feedback after every viewing, and after any conversations with the purchaser and solicitors. They also phoned me on a weekly basis so I always felt that I was kept in the loop. I can highly recommend them and would definitely use them again.
5/5
TrustpilotCouldn’t recommend Keenans enough
Couldn’t recommend Keenans enough. The sale of my property was smooth and efficient, and very professional. The Photographer Lacie was more than professional. I was having renovations on my rear patio at the time, but she still manages to get the right angles. Couldn’t recommend anybody else.
1/5
TrustpilotLacks Professionalism.
As per previous review sent emails to Keenan’s Burnley and on many occasions did not get replies. Look elsewhere if you need an Estate Agent in the area.
5/5
TrustpilotFrom start to finish - great job!
From start to finish, Keenans were great. My sale fell through twice and Keenans helped get it back on track within a few days each time and get new offers in! Their responsiveness was great as well. I would definitely recommend Keenan's services.
5/5
GoogleKeenan’s helped us sell our house and buy our forever home. From start to finish Kieran was responsive, friendly and professional. The whole team at Keenan’s made the process feel stress free and easy.
5/5
TrustpilotHouse Purchase
Keenan's have been brilliant throughout the whole house buying process. Chloe was a star, she kept me thoroughly updated and let me know of any issues straight away. Chloe also helped us with negotiations with the vendor. We had a great experience. Highly recommended.
5/5
TrustpilotEfficient and Friendly Service .
Thanks to Sam ( Ribble Valley ) and the Keenans team for organising the sale of our parents property . Placed on the market and had 9 offers within 5 days all above asking price . Would recommend and use again when the need arises .
5/5
TrustpilotChloe is very professional in her…
Chloe is very professional in her active role , she knows her stuff and she goes above and beyond to help myself , I feel very safe and very happy to deal with such a professional young lady , thank you Chloe for everything T cooper
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Keenans Estate Agents Chorley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chorley.
