Every review we hold for the Chorley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI can't quite describe how thrilled we have been with Farrell Heyworth Chorley, Amy Pass who has been our estate agent has truly gone above and beyond to make our life as easy as possible. We have had the misfortune of dealing with other estate agents prior to Amy who have ignored us, not updated us and been quite frankly rude from other companies. It was like we hit the jackpot because the entire service was how it should be, Amy kept in contact (she even prompted us in a lovely way to get a move on) was always happy to chase around and made us feel at ease. We completed before the stamp duty and she made our complicated circumstances work. We would encourage anyone to work with Amy with their properties and if we ever decide to move on she will be our first point of call without a doubt! What a cracking team you are!PositiveProfessionalism
Charlotte · 27 August 2022
Agent replied
Thank you for sharing your experience with Farrell Heyworth Chorley! We're thrilled to hear that Amy Pass went above and beyond to make the process as easy as possible for you. We take pride in providing exceptional service and it's great to see that you received that from Amy. We appreciate your kind words and are grateful for the opportunity to work with you. We hope you continue to enjoy your new home and please don't hesitate to reach out to us again in the future.
★★★★★ 5/5
GoogleMegan Mackenzie provided clear and concise details for me to supply the necessary information to move on to the next step, information needed was supplied within minutes via email or by phone, after first contact, the offer was taken to the …
Household · 22 April 2026
Agent replied · 13 April 2026
Thank you for sharing your experience. We’re really pleased to hear how smoothly everything progressed and that Megan Mackenzie provided clear, prompt communication throughout. It’s great to know the process felt efficient from first … More
★★★★★ 5/5
GoogleI spoke to a very professional and lovely agent Alexandra a few days ago to discuss options for a new property purchase. She provided me with more support and information than I requested or expected, and I look forward to working with Alexandra for my future projects.
Lou · 13 March 2026
Agent replied · 13 April 2026
Thank you for taking the time to share your experience.
We’re delighted to hear that Alexandra provided such helpful and professional support when discussing your potential property purchase. It’s great to know she went above and beyond to provide clear information and guidance.
We look forward to assisting you with your future projects and will be sure to pass your kind comments on to Alexandra.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI want to express my appreciation to Bethany Killaway and the Farrell Heyworth Estate Agents. Bethany's expertise made our letting process seamless. Her professionalism, along with the effort of everyone involved, exceeded our expectations. I highly recommend Bethany and the agency to anyone in need of exceptional service. Thank you for making our experience positive and stress-free.
Andreea · 22 December 2023
Agent replied · 21 March 2024
Thank you for taking the time to share your positive experience with Bethany Killaway and the Farrell Heyworth team. We're delighted to hear that Bethany's expertise and professionalism made your letting process seamless and exceeded your expectations. We appreciate your recommendation. If there's anything else we can assist you with, please feel free to let us know.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
GoogleI purchased a property through Farrell, dealt with Debbie who was lovely and pleasant.
However, a number of messages were left about queries with the property, I kept getting told someone will get back to me! No one did. In the end I had to let all queries drop, no help from Farrell.
On the day property was completed. I went to collect the keys as my solicitor told me the keys have been released. However, sellers solicitor had not told the agency. I had to wait whilst Debbie dealt with that. However, on a number of occasions the chap in a suit in the corner spoke abruptly to me and interrupted the conversation. His key concern was that due to Covid I cant be in the shop for more than 10 minutes.
Yet, he was walking in the shop without a mask. Covid power trip!! He came and placed the house keys whilst stood behind me without a face mask. Rudely, telling me to sanitise my hands and keys.
Shocking behaviour from who seemed to be a senior member of the team.
Finally, I get told the key is the back door key. I went to the property and no other keys left! In panic and stress I rang the agency who tells me they'll contact the seller and she comes with a bunch of keys. I would have thought buyers would be treated with a little respect on such a big day of their life. At least arrange for the buyers to receive one key to each door. I have to say poor management and communication combined with an aggressive culture Farrell made it a stressful day.NegativeProfessionalism
Abdulmubin · 27 August 2021
Agent replied
Thank you for taking the time to leave a review. We are very pleased to hear you received such a great service from Debbie during you property purchase. I think it's important to clarify some aspects of our safety procedures which seem to have led to some confusion and frustration when you came to collect your keys from our branch.
On the day of completion, we are required by law to retain possession of the keys to any property until we have been informed by the solicitors involved that the keys can be released. When you attended our branch we had not yet received this information and so we were unable to release the keys. In the interests of your safety, and that of our teams, we are making every effort to keep the duration of customer visits to the branch to the bare minimum. We asked that you return to the office when we had received the relevant permission. You declined to do so and so the team made urgent enquiries to ensure the keys could be released to you.
When we have received permission for the release of keys our process is to place these on a table near the entrance to our branch with readily available sanitiser as most customers choose to make a brief visit to the branch, preferring not to remain inside for longer than absolutely necessary.
When staff are moving around the branch they are required to wear a face covering, for those who cannot wear a face mask we have provided clear visors. We are satisfied that this procedure was followed at all times.
I understand the key in our possession was for the back door of the property and that you had arranged with the vendor for taking possession of the other keys. When you informed us this was not the case our team were able to help and ensure this was rectified as quickly as possible.
I do think that you have judged the team rather unfairly. In difficult circumstances our Chorley team have worked hard to ensure you successfully purchased the property of your choice, remained safe when visiting our branch and rectified a problem that occurred, which was entirely beyond our control, on the day you completed your purchase.
We wish you all the best in your new home.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleDean at Farrel and Heyworth has been fantastic through the entire process.
Securing our mortgage has been a difficult and lengthy process due to the current pandemic situation and our personal circumstances.
Despite this Dean has been there through the whole buying process from when we put the offer in to him for our little dream home. Until today we found out we will soon move in to our new family home.
I cant express how important this is to us and what an immense change it will have on our lives.
Dean dealt with us on an individual basis not just another client or a number. He was honest and empathetic.
Keeping in touch with us made me feel at ease at such a stressful time. His advice kept me calm and his positive attitude made the process less daunting.
I cant thank him enough for all his help.PositiveQuality, Professionalism
Fiona · 27 August 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Dean and our Chorley team were able to help you find and buy your perfect family home!
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI dealt with Samantha , who took care of letting our property , she was so very helpful caring and courteous at all times .
I have a daughter with me at home and she made every effort to meet me at a time suitable for me and my family . I cannot thank her enough for her extra efforts .
During the whole process of finding a tenant , we have been informed at every stage and her communication has been exemplary.
Thank you 🙏 for everything.PositiveResponsiveness, Quality, Professionalism, Value
Kate · 27 August 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Samantha and our Chorley team were able to provide you with a great service when letting your property. We know how important communication is to landlords and our lettings team make it their top priority to ensure all matters are dealt with as conveniently as possible.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleOur link with Farrell Heyworth has been through and with Dean Leggett. I’ve found him trustworthy which is so important to us and quite refreshing across the ‘Customer Service’ industry. Dean is professional at all times, he does what he agrees to do and says he will do, all in a timely fashion. Knowledgeable about his industry and subjects therein he has some rare people skills and many irrespective of status as could learn a lot from time spent with him. On every call and email we’ve shared his enthusiasm is apparentPositiveProfessionalism
Patrick · 27 August 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased Dean and our Chorley team were able to provide you with a friendly and professional service. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI am currently in the midst of buying and selling. Our purchase is through Farrell & Heyworth, where Dean Leggett, so far, has been fundamental in the process. Dean has facilitated all of our requests and requirements to date. Dean has ensured that there has been excellent communication lines between all parties and maintains regular contact to protect and uphold the sale. Dean is professional, responsive, and committed but above all, his personable, friendly approach has been refreshing and reassuring. I would highly recommend Farrell & Heyworth for the sale/purchase of your property, and in particular to be managed by Dean Leggett - he is a credit to their company and a pleasure to deal with.PositiveResponsiveness, Professionalism
Jenny · 27 August 2021
Agent replied
Thank you for taking the time to leave feedback.
I am so pleased that Dean and our Chorley team were able to provide you with a friendly and professional and service during the sale of your property and the purchase of your next home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
All the best,
Jeremy Collins, Director
★★★★★ 4/5
GoogleSo far the process has been well explained and transparent from all staff we have dealt with.
Debbie has been particularly helpful with queries and able to keep me updated with the progress of the sale and purchase. She has been patient and clarified some of the processes when I have been unsure, and each time I have called has been both friendly and professional.
So far my only recommendation for the business in general would be to have a direct number rather than having to keep going through the phone menu each time!PositiveProfessionalism
Hannah · 27 August 2021
Agent replied
Thank you for taking the time to leave feedback. I am delighted that Debbie and our chorley team have been so helpful during sale of your property and in your search for a new home. Your feedback is also really helpful.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleThe team at the Chorley branch are outstanding. They are always friendly and helpful and go out of their way to assist. I am currently coming to the end of my purchase through Farrell Heyworth and they have been professional and responsive from the start, going above and beyond. Our estate agent, Amy recommended our solicitor and has gone the extra mile in following up and pushing the purchase forward when needed. Nothing is too big an ask and the team there are always happy to help. Dean is so lovely on the phone and extremely helpful when Amy is tied up. Can't recommend this branch enough, I will be referring them onto anyone I know who needs to sell in the future.PositiveResponsiveness, Quality, Professionalism
Jan · 27 August 2021
Agent replied
Thank you for taking the time to leave feedback. We’re delighted that Amy, Dean and the Chorley team were able to provide you with a great service during the sale of your property.
Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI have recently purchased a house through Farrell and Heyworth and the team, especially Debbie made things very easy and took a lot of the stresses away. Debbie was very flexible and offered to undertake additional visits (for measure ups) to the property out of her working hours which I was really appreciative of and fit last minute viewings In here and there to accommodate my limited availability. As Debbie was my main point of contact throughout my purchase until towards the end, I would like to thank her for all her hard work, professionalism and efforts in making my move as painless as possible. Her dedication to her clients is something I look for when it comes to moving house and if I ever move again in future I will definitely consider F&H as my estate agent :)
Thanks once again and I am finally now settled into my lovely new home :) many thanks,
Amy
Amy · 29 July 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Debbie and our Chorley team were able to help you find your new home in difficult circumstances.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
Googlealexandra has been so much help and such a lovely voice to hear from through my journey with farrell hayworth!!
Paige · 15 August 2026
Agent replied · 22 August 2026
Thank you for your lovely review.
We're delighted to hear that Alexandra has been such a positive part of your journey with Farrell Heyworth. Moving home can be a significant experience, and it's wonderful to know that her support, communication and friendly approach helped make the process feel easier along the way.
We'll be sure to pass on your kind comments to Alexandra. Thank you for choosing Farrell Heyworth, and we wish you all the very best in your new home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleAmy dealt swiftly with my purchase of a property through Farrell Heyworth. She communicated well throughout and I was pleased to agree a figure on a purchase. I would use them again.
Rob · 22 May 2026
Agent replied · 22 August 2026
We’re delighted to hear that your sale was handled efficiently and that you felt well supported throughout the process. Clear communication and timely progress are so important when selling a property, and it’s great to know these made a positive difference for you.
Amy’s proactive approach and consistent communication are qualities we value highly, and we’re pleased this helped you reach an agreed sale with confidence. Thank you as well for your kind comments and for saying you would happily use Farrell Heyworth again, that is always appreciated.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleWe have recently rented a property through these guys, and cannot fault them in any way. Shelley and her team were always on hand to answer our queries promptly, and acted in a very efficient and courteous way in all aspects of our move. They also managed to get the whole thing through, and us moved in, in 10 days! Thank you so much for making the process as stress free as you did :)
Rohan · 14 March 2022
Agent replied
Great to hear that you had a stress-free experience with Shelley and her team during your recent move. Their prompt and efficient service is highly appreciated. Thank you for sharing your positive feedback!
★★★★★ 5/5
GoogleI had a really positive experience from start to finish. Alex and Amy were both lovely. They worked very hard to get the best result for me and were always available for advice and support. Thank you 🤩 …
Pamela · 18 October 2024
Agent replied · 24 October 2024
Thank you so much for your feedback! We’re thrilled to hear that you had a positive experience with us from start to finish. Alex and Amy will be delighted to know that their hard work and support were appreciated. If you need anything in the future, please don’t hesitate to reach out!
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleWe are in the process of selling our home and are very pleased with the staff at F.H. Chorley. We have had a couple of disappointments due to buyers pulling out but are very impressed at how quick we have received new offers.
Debbie in particular has been brilliant in dealing with us, she is always cheerful, professional and upbeat even through our sales problems.
We are now close to completion, thanks again, especially Debbie.PositiveResponsiveness, Quality, Professionalism, Value
Denise · 27 August 2021
Agent replied
Thank you for taking the time to leave feedback. It's great to hear how Debbie and the Chorley team have gone out of their way to provide you with all the information and support you need. I know the team will be doing everything they can to ensure your property reaches the maximum number of interested buyers and I look forward to hearing about the success of your sale. If we can be of any assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleOur house is currently on the market with Farrell Heyworth and I just wanted to say how professional, friendly and lovely our experience whilst speaking with Alexandra has been. She has gone above and beyond to help us get a sale. Thank you Alexandra! We’ve loved having you help us sell our home.
Anna · 30 May 2025
★★★★★ 4/5
GoogleWould just like to say a big thank you to Debbie and colleagues at the westhougton / Chorely branch of farrell heyworth, it's been a really trying time at the min moving house but I have to say Debbie was so helpful and reassuring with our purchase of a bungalow, especially when we found out our purchasers of our house had to pull out , with patients and perseverance we finally managed to get the bungalow we wanted in the end, Debbie was always at the end of the phone, listened to my questions and then got answers as soon as she could, she made our move more smoothly in what would off been stressful, we had enough stress from our solicitors so it was nice to speak to someone with calm .
Gill · 1 February 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Debbie and our Chorley hub branch team were able to help you to sell your property and find your new home in difficult circumstances.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleThis review is wholely in relation to Anil Parmar. Anil was our mortgage advisor, and our relationship with him has been nothing short of sensational. Myself and my partner found a property we liked, and due to how much we liked it, we wanted to secure an offer ASAP. Literally within a couple of hours, Anil had secured our mortgage in principal and we were able to put in an offer.
In addition to this, we have never failed to get ahold of Anil, and even if our query is trivial, he gave it his full attention and always actioned anything we put to him. Being first time buyers, Anil was where we went to for much of the advice we needed, and he was always on call to either answer it directly himself, or to chase/ forward issues we had with our solicitors.
The price for the services was more than fair, and also competitive, if not cheaper than others we looked at. But if anyone is looking for a mortage advisor, they would have a hard time finding someone more professional, friendly, and knowledgable than Anil Parmar. We will definalty be keeping his number on our records for any future business we may need.
Ryan · 1 February 2021
Agent replied
Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleThe staff are incredibly helpful and knowledgeable at every step of the process. This is one of the most stressful things I have ever done but the team have made everything straight forward and simple. Alexandra is always my first point of contact, she is very friendly and helpful and always so happy, and keeps me updated regularly
Andrew · 30 March 2025
★★★★★ 5/5
GoogleAlexandra called me from Farrell Hayworth to inform me that there was an opportunity to view a property that met my requirements ahead of it entering the market. She was quick and efficient in arranging my viewing and was friendly and …
Victoria · 13 February 2026
Agent replied · 13 April 2026
Thank you for your kind review. We’re pleased to hear that you were given the opportunity to view a property early and that the arrangement was handled quickly and efficiently. … More
★★★★★ 5/5
GoogleI wouldn't waste your time getting a valuation from any other estate agent. We had our property on the Market with another agent and it was on for months with us constantly chasing for feedback from viewings and 0 offers.
Gareth filled us with hope when he came to value the property and within a matter of weeks of it being on the Market with Farrell Heyworth we have had ample amount of viewings with great feedback from Alexandra and Gareth and of course they have sold it getting us the price we really wanted! I would 1000% recommend such a lovely team and great communication. They will go above and beyond to get you your sale.
Donna · 14 December 2024
Agent replied · 28 December 2024
Thank you for your kind words! We are thrilled to have provided you with a positive experience and helped you achieve your desired sale price. We appreciate your recommendation and are always here to go above and beyond for our clients. Thank you for choosing Farrell Heyworth!
★★★★★ 5/5
GoogleFarrell Heyworth was absolutely fantastic, and with the help from Maya Lockwood, she had made moving so stress free and can't fault in any way, what a fantastic company and staff,all very friendly,would recommend to any one 😀 👏 …
Jalin · 13 February 2026
Agent replied · 13 April 2026
Thank you for your lovely review. We’re delighted to hear that your move was made so stress free and that you had such a positive experience with Farrell Heyworth. … More
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