Every review we hold for the Chorley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAlexandra was extremely helpful and always available to assist in purchasing our very first home. She was very knowledgeable about the process and extremely polite on every phone call and email.
Ashley · 13 February 2026
Agent replied · 13 April 2026
Thank you for your kind review. We’re delighted to hear that Alexandra was able to support you so well throughout the purchase of your first home. … More
★★★★★ 5/5
GoogleLovely service from Alexandra A who helped us through the journey of finding our first home. Every few weeks Alexandra called me to check how our search was going and talked me through any properties she thought we might like. It was nice to know that someone was looking out for us. Thank you!
Sophia · 1 August 2026
Agent replied · 22 August 2026
We're delighted to hear that your first home search was such a positive experience. Buying a first home can feel daunting at times, so it's wonderful to know that Alexandra A's regular contact, guidance and thoughtful property recommendations helped make the journey a little easier and gave you confidence along the way.
It's especially pleasing to hear that you felt supported throughout your search. Providing a personal and proactive service is something we value greatly, and your comments reflect exactly the experience we aim to deliver.
Thank you for taking the time to share your feedback, and we wish you every happiness in your new home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleAlexandra was very helpful!
Ben · 8 August 2026
Agent replied · 22 August 2026
Thank you for your five-star review. We're delighted to hear that Alexandra was able to provide such helpful support and make your experience a positive one.
At Farrell Heyworth, we understand the importance of clear communication and attentive service, and it's great to know that Alexandra's assistance made a difference. We will be sure to pass on your kind comments to her.
Thank you again for taking the time to share your feedback. We truly appreciate your support and wish you all the best for the future.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleExcellent service, professional and courteous, they are always willing to help and have made the process of buying a house a lot easier, I would like to mention the professionalism from Alexandra and Amy who are always on hand to help and respond, it’s reassuring to know they are there to help, advise and reassure especially as buying a property can be very stressful, and I just wanted to pass on my thanks to them for their help and support :)
Caltaz08 · 22 August 2026
★★★★★ 5/5
GoogleVery pleased with the price Alexandra was able to get for my property. So friendly, honest and helpful too. Thank you!
Nicole · 23 March 2026
Agent replied · 13 April 2026
Thank you for your lovely feedback.
We’re really pleased to hear that you were happy with the outcome achieved on your property and that Alexandra provided such a friendly, honest and helpful service throughout. Achieving a strong result while keeping clients well supported is exactly what we aim for.
We’ll be sure to pass your thanks on to Alexandra.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleAlexandra Aspden has been extremely helpful so far with my property search and goes above and beyond
Chris · 23 March 2026
Agent replied · 13 April 2026
Thank you for your review.
We’re pleased to hear that Alexandra Aspden has been so helpful in supporting your property search. It’s great to know she’s been going above and beyond to assist you at this stage.
We’ll be sure to pass your feedback on to her.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleMeg has been great at keeping me in the loop and seems genuinely excited and enthusiastic about selling my property. I can’t fault the service she has provided!
Pamela · 21 August 2026
★★★★★ 5/5
GoogleCurrently going through a purchase with Farrell Heyworth and the team have been brilliant with me. Really quick & easy to get a viewing booked in, I didn't get the viewers name but she was super helpful and friendly. From the point of wanting to put an offer forward, Gareth has been brilliant. Great, quick communication and I felt genuinely valued as a client compared to experiences with other agents. Would highly recommend.
Tom · 28 May 2024
Agent replied · 26 August 2024
Thank you for sharing your positive experience with us! We're delighted to hear that our team has been helpful and friendly throughout your purchase process. We'll be sure to pass along your kind words to Gareth and the rest of the team. If you need any further assistance or have any questions, please don't hesitate to reach out, the team will be delighted to help. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 5/5
GoogleHuge thank you to all the team at Farrell Heyworth- Chorley branch!
You have all been really helpful and always speedy in responses. Very pleasant and polite at every step of the sale.
An additional thank you to Gareth for your professionalism from the start to completion. Very much appreciated and would definitely recommend using this fabulous team of people.
Kathryn · 20 November 2024
Agent replied · 11 December 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with the team at our Chorley branch. It’s always our goal to provide a smooth and pleasant experience, and we’re so glad we were able to assist you every step of the way. I’ll be sure to pass on your special thanks to Gareth, he'll be delighted to hear your feedback.
We truly appreciate your recommendation, and if you ever need any assistance in the future, we’d be more than happy to help!
★★★★★ 5/5
GoogleWe have sold subject to contract in a relatively short time scale. I have found the Chorley branch very helpful. Our contact Amy is always polite, cheerful and positive when we speak on the phone. We had lots of interest in the property and the Office staff did all our viewings for us as the property was empty. All good so far.
Gordon · 17 October 2024
Agent replied · 24 October 2024
Thank you for your kind feedback. We’re pleased to hear that you’ve had a positive experience with our Chorley branch and that the sale has progressed swiftly. It’s great to know Amy has been helpful, polite, and cheerful throughout the process, and that the team was able to assist with viewings. We’ll continue working to ensure everything proceeds smoothly, and we’re here for any further assistance you may need.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleAfter searching for an estate agent in my area and there being quite a few options, I eventually decided to go with Farrell Heyworth in chorley.
My oh my, I was so happy I did!
My point of contact was Amy Pass; she was phenomenal in all aspects; knowledge, politeness, professionalism and very approachable and friendly. I feel sure she has a great back room staff that assists in everything she does and realise that it is a great team effort.
Well done Farrell and thank you Amy for making my life so much easier.
All the best for the future.
Ps. I love the “no problems, only solutions”approach☺️
The · 23 October 2023
Agent replied · 21 March 2024
Thank you so much for your kind words and the fantastic review! We're thrilled to hear about your positive experience with Farrell Heyworth, especially with Amy. We take pride in our commitment to providing excellent service, and we're delighted to have made your property journey easier.
If you ever need further assistance or have more questions in the future, please feel free to reach out. Your success and satisfaction are important to us!
Wishing you all the best in your future endeavors.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleMy first viewing with Farrell Heyworth in Chorley and it did not disappoint. Alexandra showed us around and was friendly, professional and knowledgeable which made the viewing a very positive experience.
This was preceded by good communication both before and after the viewing which gave me confidence in the company, reflecting a professional approach to customer care. I wholeheartedly recommend them.
Linda · 23 March 2026
Agent replied · 13 April 2026
Thank you for your wonderful review. We’re delighted to hear that your first viewing with our Chorley team was such a positive experience and that the service met your expectations from the outset.
It’s great to see Alexandra recognised for her friendly, professional and knowledgeable approach, and we’re especially pleased that the clear communication before and after the viewing gave you confidence in Farrell Heyworth. Thank you for your wholehearted recommendation.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleProcess was made very quick and easy, Alexandra was more than helpful
Leah · 23 March 2026
Agent replied · 13 April 2026
Thank you for your feedback.
We’re delighted to hear that the process felt quick and straightforward, and that Alexandra was able to support you so effectively along the way. Making things simple and stress-free is always our aim.
We’ll be sure to pass your kind comments on to her.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleAmy has been brilliant and really helped with all my queries.
Lucy · 30 March 2026
Agent replied · 13 April 2026
It’s great to hear you’ve had such a positive experience, and we’re pleased Amy was able to support you so well. Clear, helpful communication is something we value highly, so your comments are very much appreciated. … More
★★★★★ 5/5
GoogleThe Staff at Farrell Heyworth have been fantastic during the process of buying our new home. I would highly recommend to family friends and colleagues wishing to buy or sell a property in the area to use this agent. Would be our first choice for selling in the future. Big thanks to Amy and the rest of the team.
Sandie · 17 October 2024
Agent replied · 24 October 2024
Thank you for your wonderful feedback. We are delighted to hear that you had a fantastic experience with the team during the purchase of your new home. Your recommendation means a lot to us, and we are glad Amy and the rest of the team could assist you through the process. We look forward to working with you again in the future should you decide to sell. Thank you once again for choosing Farrell Heyworth!
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleThe staff were all very helpful and made us feel welcome and at ease by taking over all the small details as we live a distance away,and unable to keep going into the agents,nothing was too much trouble,and we had a buyer WITHIN THE DAY!we dealt with Amy,who again,was very helpful and professional in our dealings with her,we would highly recommend the team at Farrell and heyworth,Chorley,Mr and Mrs b,Southport,
Pete · 20 February 2024
Agent replied · 21 March 2024
Thank you for your positive feedback about your experience with Farrell Heyworth, Chorley. We're thrilled to hear that the team, especially Amy, provided helpful and professional service, making the process smooth and efficient for you. Congratulations on securing a buyer within the day! If you have any further questions or need assistance, don't hesitate to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 4/5
GoogleIt took a while to sell my late mother’s property (as it needed a fair amount of work doing to it) and during that time I was dealing with different members of the team in the Chorley office. They are all very friendly but I must admit they were not always ‘on it’ with responding to emails. However, Jacqui Pascoe stood out and was always really helpful. The property fell through twice but with our final offer there was a great deal of negotiation. I trusted Jacqui when she was advising me on these negotiations. Farrell Heyworth recommended Premier Property Lawyers as my conveyancers and I was happy with their services although communication between them and the team at Farrell Heyworth wasn’t great at times. It’s always a good idea to be proactive and I certainly felt that I had to do a certain amount of checking up on how things were progressing. I appreciate that everyone is busy so I didn’t really mind. All in all, I would recommend Farrell Heyworth. Just be prepared to keep an eye on the progress of the sale. I wouldn’t bother with My Farrell Heyworth - the online portal (I think it’s called) as it wasn’t updated.
Fiona · 30 May 2023
Agent replied · 29 July 2023
Thank you for taking the time to share your experience with Farrell Heyworth. We are pleased to hear that you found Jacqui Pascoe to be particularly helpful during the sale of your mother's property and that you trusted her advice during the negotiations. We appreciate your feedback regarding communication and responsiveness and will certainly take this into account to improve our services. We are also sorry to hear that the online portal did not meet your expectations and we will look into this matter to ensure it is updated more efficiently in the future. We hope that you would consider using our services again in the future.
Kind regards,
Jeremy Collins - Director
★★★★★ 4/5
GoogleThe team at FH Chorley did an adequate job during our recent property purchase. Reactive, rather than proactive, is the term I would use.
Lucy was polite and friendly, her work as thorough as internal protocol allowed.
Anne, sales progression agent, sadly achieved little to progress the sale and only once came to us with an update that we hadn't already found out about elsewhere.
Once we had armed her with all the tools, Amy assisted in helping the sellers to accept a reasonable price for their property, which had been on the market nearly 2 years. However, she was perhaps more proactive in asking me to write this review than at times during the conveyancing process. To have been asked to leave a review before the sale had completed, and then again the next working day after we got the keys, was a little pushy.
David, who accompanied us to a viewing right at the start, was perhaps the best team member we came across - though from what we gathered, he wasn't actually a member of the FH staff.
Adam · 30 April 2023
Agent replied · 29 July 2023
Thank you for taking the time to provide feedback on your recent property purchase through Farrell Heyworth Chorley. We appreciate your honest comments and are glad to hear that overall, the team provided an adequate level of service during the process.
We apologize for any inconvenience caused by the lack of proactive updates from the sales progression agent, Anne, and we will be sure to pass your feedback on to her and the team. We are pleased to hear that Amy was able to assist you in negotiating a reasonable price for the property and we will also take note of your comments about the review process.
It's great to hear that David, who accompanied you on a viewing at the start, made a positive impression. We value your feedback and will strive to continue improving our service to meet the needs of all our clients.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleThank you to Farrell Heyworth who have just sold our house (STC), especially Alexandra and Amy.
It was the first viewer to walk through our door who put the offer in.
We changed to Farrell Heyworth, and they kept in contact with us throughout the few weeks we were with them.
Great service and professionalism.
Karen · 10 October 2024
Agent replied · 24 October 2024
Thank you for sharing your experience! We’re thrilled to hear that your property received an offer from the first viewer and that Alexandra and Amy were able to guide you through the process with professionalism and consistent communication. It’s fantastic to know that we met your expectations, and we truly appreciate your trust in Farrell Heyworth. Wishing you all the best as you move forward!
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
GoogleWe stayed in a property provided by them. In 4 years no major issues were fixed in property, such the property was cold, leaking, cold air coming from the floor, mould. They just keep blaming us. Garden was full off weeds and broken or uneven slab, which has resulted in a nuisance for us and monthly cost for us. We have a child, it was a health and safety issue.
Everything was fixed in the property by landlord rather a professional company. Landlord did his best to fix but quality was low. We had a issues with Slugh for 4 years inside the property which was never resolved.
They are very bias. Every year they visited the property and mentioned property is in very good condition and when we left they blame us for most of the faults of the property and try take our deposit which we disputed.
Umair · 14 March 2023
Agent replied
Thank you for taking the time to leave a review. We take all feedback seriously and strive to ensure our tenants have a positive experience during their tenancy.
In this instance, we would like to clarify that our maintenance team referred all your reports of maintenance issues in a timely manner. How these were resolved was, in this case, beyond our control. We are sorry to hear that the quality of repairs was not up to your standards.
We understand that there was a dispute over the deposit, which has been dealt with by the ombudsman, but we cannot comment further on the details of this as it is a confidential matter.
We appreciate your feedback and wish you all the best for the future.
Jeremy Collins - Director
★★★★★ 5/5
GoogleAlexandra Aspden was really helpful
Abigail · 23 March 2026
Agent replied · 13 April 2026
Thank you for your review.
We’re pleased to hear that Alexandra Aspden was able to assist you and that you found her helpful. Your feedback is appreciated and will be shared with her.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleGreat to deal with, Megan and Alexandra have kept us informed and up to date with enquiries and viewings, and have only been a call away. Really quite a quick turnaround in getting a sale agreed on our property, and very happy with the outcome
Tom · 22 May 2026
Agent replied · 22 August 2026
We’re really pleased to hear how positive your experience has been, thank you for sharing this.
It’s great to know you felt well supported throughout, with clear updates on enquiries and viewings and the reassurance that the team were always easy to reach. Megan and Alexandra’s proactive communication and availability clearly made a difference, and we’re delighted that this contributed to such a quick turnaround and a successful sale.
Achieving a strong outcome while keeping clients informed at every stage is something we take real pride in, so it’s lovely to hear this reflected in your experience. Thank you again for your kind words and for choosing Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleThe best place to sell your property is here, all the team are amazing but one person who went over and above is a lovely lady called Alexandra she always kept us informed and always went the extra mile. My partner and the rest of her side …
John · 22 April 2026
Agent replied · 13 April 2026
Thank you for such a kind and thoughtful review. It’s wonderful to hear how supported you felt throughout the sale and that the whole team made a positive difference. … More
★★★★★ 4/5
GoogleAs a remote owner of the property, I placed the sale in the hands of Farrell Heyworth, who handle everything. Setting up a number of viewings on a Saturday, mostly via social media as I understand it. I'm pleased to say the property was sold on the Monday following the viewings. I would like to thank Amy Pass and her team for thier assistance in navigating through some of difficulties that are always associated with house sales.
Phil · 31 March 2023
Agent replied · 29 July 2023
Thank you for taking the time to leave a review. We're thrilled to hear that Amy and her team provided great service and helped navigate through any difficulties during the sale process. We strive to provide excellent service to all our clients and it's always great to receive positive feedback. Best regards, Jeremy Collins - Director.
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