Every review we hold for the Chorley office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleVery dodgy when it comes to fees refund. They come up with stories about its non-refundable, even though the error is from the company.
Ola · 18 June 2014
Agent replied · 15 June 2024
Dear Google User, Thank you for taking the time to leave a review. We're sorry you had any difficulty when dealing with our lettings departement Your comments are very important to us and whilst we realise that this matter is now concluded, any issues our customers have with our services are now passed on to our training team to ensure that our customer service is consistently improved. Kind regards Laura@FarrellHeyworth
★★★★★ 1/5
GoogleNot happy at all with Farrell Heyworth
Behrouz · 16 June 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave feedback. it's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Bolton team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
TrustpilotExcellent service and advice
Farrell Heyworth Property sales department were excellent, from the initial advice as to value through to completion - matters were chased where needed - I thoroughly recommend them and will use them again
Karen · 13 December 2022
★★★★★ 5/5
GoogleI recently, purchased a house through farrell heyworth. I found, Debbie Rydeard exceptionally helpful, Her level of communication was paramount to my circumstances. I would highly recommend, Debbie Rydeard she is a fantastic liaison and an asset to to the team, thankyou.
Jack · 16 June 2021
★★★★★ 5/5
GoogleVery happy with the service, help and support I have received selling my property, communication has been excellent.
Amy has helped every step of the way and explained things I havent understood (typical bloke needs things in layman's terms)PositiveResponsiveness, Quality, Professionalism, Value
Gary · 16 June 2021
★★★★★ 1/5
TrustpilotI've been trying to rent a house and…
I've been trying to rent a house and the staff at Lancaster have been very rude and discriminatory. I had my English friend call and enquire about the same house and they gave them the information.
Carlos · 24 May 2022
★★★★★ 5/5
TrustpilotHave purchased a couple of properties…
Have purchased a couple of properties now through Farrell Heyworth, mainly dealing with Elliott and Erica at the Morecambe branch. Both always easy to get hold of and very helpful and would certainly recommend.
Michael · 20 May 2022
★★★★★ 1/5
TrustpilotI would give this company a zero if…
I would give this company a zero if there was an option. Liars and incompetent losers. Will never rent through this rip off company. A total mistake on my part. Pls BEWARE!!!
Madeeha · 25 July 2022
★★★★★ 5/5
GoogleSold for full asking price within a week! Also very good financial advice 👍 …
Adam · 17 June 2017
Agent replied · 15 June 2024
Hi Adam,
We're delighted to hear that we sold your property so quickly and got such a great result. Our mortgage advisers work hard to ensure the advice they give to our clients is just right for your circumstances so it's great to hear this went well too.
If we can be of any further assistance we're here to help.
Kind regards,
Laura @FarrellHeyworth
★★★★★ 5/5
GoogleI recently bought a BTL property through Dean. He was very helpful throughout the whole process and kept me updated on progress. I look forward to doing more business together in the near future.PositiveResponsiveness, Professionalism
Dean · 25 August 2021
★★★★★ 5/5
GoogleAmazing help from Amy. Was looking at houses as I'm a first time buyer and she was so helpful and nice. Amazing service from her from start to finish. Can't wait to start the ladder
Kelsea · 16 June 2021
★★★★★ 5/5
GoogleQuality of service is excellent, Amy & Dean at the Chorley office are really helpful and informative. I wouldn't hesitate in recommending them. If your looking to sell your house I'd definitely use these guys.
Beth · 16 June 2021
★★★★★ 4/5
GoogleI have only enquired about houses so far but the response time and the communication is refreshing, as I have had a lot of experience with different agencies not getting back to me.PositiveResponsiveness, Professionalism
Kayleigh · 16 June 2021
★★★★★ 1/5
GoogleSay one thing do another.
Yunus · 17 June 2018
Agent replied · 15 June 2024
Hi Yunus, I believe you were interested in purchasing a property which is already under agreement. I understand this can be frustrating but we would be delighted to hep you to find another property which meets your requirements. Please don't hesitate to call us on 01204 399388 All the best, The Farrell Heyworth Team
★★★★★ 1/5
GoogleVery bad service never again
Sal · 17 June 2017
Agent replied · 15 June 2024
Dear Sir,
We're extremely disappointment that you have had an issue with the service we provide. Customer service is our top priority and I would be keen to discuss this matter further with yourself.
I would be grateful if you could contact me as soon as possible with your full name and property address to marketing@farrellheyworth.co.uk so that I can investigate this matter further on your behalf.
Kind regards,
Laura@FarrellHeyworth
★★★★★ 1/5
TrustpilotUnreliable agents
Absolutely horrendous customer service, no communication, the phrase "doesn't care less" springs to mind. This review is regarding the Cleveleys branch!
Shreen · 29 April 2022
★★★★★ 5/5
GoogleI'm really pleased with the service I received in buying my house, the team were so friendly, thorough, helpful and responsive. I would definitely recommend.PositiveResponsiveness, Professionalism
Willow · 16 June 2021
★★★★★ 5/5
GoogleBrilliant from start to completion i had alot of difficulties with my solicitors and they helped me so much Thank you all the Team!
Leonie · 16 June 2021
★★★★★ 5/5
GoogleBought my first home from this agent and debbie was very helpful and understanding in my confusing times of first time buying.PositiveProfessionalism
Adam · 16 June 2021
★★★★★ 5/5
GoogleI found Stevie Hook a real asset in helping me to complete my recent purchase. Very helpful and focused on my requests.
James · 16 June 2021
★★★★★ 5/5
GoogleBooked a rental valuation with Samantha Riley, she was enthusiastic, proffesional and a pleasure to deal with. Highly recommend.
Jack · 16 June 2021
★★★★★ 5/5
GoogleExcellent service
Paul · 16 March 2026
Agent replied · 16 April 2026
Thank you for your review.
We’re pleased to hear that you received excellent service and appreciate you … More
★★★★★ 2/5
YellDon't Bother!
they know nothing about the local housing market, or local authority schemes etc. Sent prospective buyers with wrong info, save yourself the bother, & market your property yourself!
Janrockchick · 11 November 2013
★★★★★ 5/5
GoogleFantastic Team at Chorley. Helped and Supported us through the Purchase of our New family home. Would Highly Recommend to anyone.
Margaret · 16 June 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
