Trusted Agent profile · Chorley
★★★★★
805 reviews across 2 platforms
16 / 18 High Street, Chorley, PR7 1DN
Bridgfords Lettings's office in Chorley, at 16 / 18 High Street, is rated 3.4 out of 5 across 805 reviews on two platforms, including 370 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of two awards Bridgfords Lettings won in 2026.
Tell us what you need and we'll put you in touch. Bridgfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chorley.
The Trusted Agent 2026 results for Bridgfords Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chorley office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent customer service received…
Excellent customer service received again from Helen & Natalie at the Yarm Branch, always kept me informed and up to date with the progress of the sale of my house, this is the 2nd time i've used Bridgfords Estate Agents in Yarm, very professional and would highly recommend them to anyone.
1/5
TrustpilotDO NOT USE THESE!!!!
DO NOT USE THESE!!!!The worst estate agents ever. If you’re considering them, do not do it. So at the end of October i needed to move out. So i found a flat, viewed it, applied, got accepted. So obviously i handed in my notice at my current housing. I requested to send my boyfriend to pick the keys up as i was in work until 6pm. Double, tripple checked if they needed any confirmation for him to collect them. Was advised they needed nothing as they would recognise him from the viewing. At the point of the keys being handed over they told my boyfriend he had to sign on my behalf… As the estate agent walked my boyfriend up the stairs of the flat she advised him that some pidgeons had broken in and pood all over the floor. Baring in mind at this point, i’d spoken to her on that day and paid over £1000 to their company. It is just me on the agreement so it’s a breach of DPA that they advised my partner that and not me on the call where i paid them money. I asked to get keys early so i could move in my stuff. So with the bird poo all over the floor i did ask how they expected me to move my furniture over that. After confronting the company about advising my partner to sign my name i was advised WE should have known that was wrong. It took a week to sort this out, i have now had to find other housing as i had about 2.5/3 weeks until im a 19 year old homeless person… After displaying my annoyance to the company the rudely asked if i could live at my parents or my boyfriends… I have finally managed to get keys for a new flat however now i only have 4 days until my tenancy runs out. Baring in mind i work 7:30am-6pm so now i’m having to rush everything in 4 days. Also, the day i picked up the keys i was told they didn’t have the key for the front door of the flat building which is by the car park. So now i’m left with 4 days to move my stuff in & no access to the building. I must admit, i do have a key to the other door on the building. however to get to that door you have to cross a bridge, go up and down some stairs therefore is the complete opposite of convenient. This estate agents is a joke and has only caused me stress. If i didn’t have limited time to leave my current property i would not be staying with them.
1/5
TrustpilotI would not recommend using Bridgfords…
I would not recommend using Bridgfords based on my recent experience.
5/5
GoogleThe level of service that we have received from Bridgfords (Melissa in particular) has been amazing. Moving house during a pandemic and with many hiccups along the way has been made much easier by the constant communication and chasing led by Melissa. We will 100% be using Bridgfords in the future and would recommend them to anyonePositiveResponsiveness
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAbsolutely disgusted with this place
Absolutely disgusted with this place. Went to rent a house. Discussed my situation my income everything I could I was upfront about. Was told I had the house and asked to pay a holding deposit and hand my notice in to my current landlord. House definitely ours. Had 2 guarantors which was all accepted by the landlord. Start packing my house have my current landlord accept my notice and put my house back on the market. 2 weeks later get told I can no longer have the house I failed credit check. They were told from day 1 I would fail hence the guarantors. Was told I came back bankrupt which is not true. Asked if I could do anything to prove this wasn't true. Was told doesnt matter you can't have the house. So no home to move into and a home I have to leave with 5 kids in tow. Disgusted with them. Oh and lose the holding deposit they said I needed to place after being told I was accepted. Literally left us with no home!!!!
5/5
GoogleSpecial thanks to Lyndsy McGlade for her hard work and great communications in some testing situations.
Thank you Chris for recognising Lyndsy with your 5* review. I will of course make sure your kind words are forwarded to the whole Bridgfords team. Kind regards, Scott
5/5
TrustpilotThank you to Danielle and the team for…
Thank you to Danielle and the team for never giving up with the sale of our recent property. Even through two major shifts in the economic climate they still managed to arrange viewings and provide regular updates. Thank you and all the best
1/5
TrustpilotThese agents act like robots
These agents act like robots with no human face. Wanted to move in with a property they are managing. Unfortunately for us, we went ahead and paid for the house.(rent) On the day of collecting keys, I could not make it. I called to beg if they can give keys to the lead tenant who has already moved to the property with her stuff wanting to pick up keys. They refused because I was not there. They left her stranded. I promised to take any responsibility that comes with collecting keys. No buldging.Moreover communicating with them is unusually difficult, hard to pick calls. I wont recommend these kind of insensitive agents
5/5
GoogleI met Adrian on Friday for an inspection. He was very friendly, professional and easy to get on with. A credit to the team!
Hi Nicola, thank you for your kind words about Adrian! We are delighted to hear about your positive experience during the inspection. We appreciate your feedback and look forward to assisting you further. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe chose Bridgfords to sell our property as they gave us confidence that we would be in professional hands. They did not let us down. They kept us well informed throughout and the process, from appointing Bridgfords to the exchange / completion, took less than 3 months. The staff were friendly and very helpful. Well done to the Chorley team!
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
5/5
TrustpilotMacclesfield Branch
James and his staff at Macclesfield Branch were marvelous from day one. Always very helpful and friendly. In particular Alex helped me through what was a very stressful time, she always answered my queries and helped me to solve most of them. I would fully recommend them .
5/5
TrustpilotKatherine and Liz at Bridgfords…
Katherine and Liz at Bridgfords Lettings in Stockport have provided nothing but first class service. Found us a tenant in the first week of the property going on the market. Kept us updated throughout the whole process with constant emails, phone calls and text messages. Would highly recommend. Excellent customer service. ⭐️⭐️⭐️⭐️⭐️
1/5
TrustpilotBeyond unprofessional; like a school playground!!!!!!!!!!!!!!!!!!!
This estate agent is only interested in acting for the buyer, bending over backwards to help them, despite the fact clearly the seller was paying their fee! They do very little work to earn their commission; in fact less than average. They never answer the phone, it always goes to voicemail, no matter what time of day you telephone. They cancelled 10 block viewings because the buyer who first viewed the property demanded they did; well dodgy, because at the 12th hour, less than 24 hours before completion, Solicitor calls to say we need to sign a new contract as the buyer's name has changed!!!!!! Bridgfords failed on every count, did not keep me updated whatsoever, just constantly put pressure on as to when completion could take place, despite knowing from the outset I had to find another home to live in; demanded a survey after 3 months, despite saying buyer was a cash buyer and did not need one!!! I would not use Bridgfords ever again in any way, shape or form, and no way on God's earth would I recommend them, not even to my worst enemy!
5/5
GoogleHad a great experience with the lettings team at Bridgfords. Very professional but also personable, which is important when people are making huge changes like moving house. Thank you
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotLinthorpe Road Branch
Fantastic service from the Linthorpe Road branch. Sophie has been so supportive and helpful helping us apply for our perfect family home. She has kept us up to date and informed at every step. We cant wait to move in now. Thank you
5/5
GoogleI was unable to proceed with the first house I found through Stephanie but she did not give up on me when I sorted my finances and came back to her some months later. This time everything went through and I am very grateful for all the kind help.
Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDo not use this company
Do not use this company. We setup a viewing of a property which without any contact they did not attend. Since this time I have been called several times saying that I have requested a viewing of my property which I have never done and have regularly asked for my details to be removed from their database but keep receiving more calls.
1/5
TrustpilotStafford Bridgfords
Stafford - I made an offer on a property which was accepted. I had imagined (foolishly) that the seller was prepared to sell and that I could move in within say 12 weeks - the woman from Bridgfords implied as much if not actually stating. Fourteen weeks later after Bridgfords email evasions I learnt that the seller was only in the very earliest stages of buying a new leasehold flat and that further unspecified but lengthy delays before exchange and completion were inevitable. I walked away but three months of my life have been wasted by Bridgfords and the seller. Unethical i think sums them up.
1/5
TrustpilotI was persuaded to give management of…
I was persuaded to give management of my property to Bridgfords. As Landlord, I would expect from an agent to care for my property as much as I do. However, I did not receive this level of service from Bridgfords.Very poor customer service. One mistake after the other, to start, I was introduced tenants which one of them had a CCJ registered. However, the branch manager persuaded me to accept as they had a solid guarantor.Only 3 months after the tenancy started, rent seized. At first, I was sent an email with updates every week. Rent arrears continued to accumulate, however strangely the more rent was in arrears, the less I was updated with the situation.Due to Bridgfords not chasing the rent anymore, I had no other alternative but to outsource a debt collector, of course at my own cost. Shockingly, debt collection later found that the "solid guarantor" was an 85 year old pensioner which was not in a financial position to pay for the outstanding rent.Also, during our 12 months, Bridgfords was unable to gain access to perform a property inspection, despite myself contacting the tenants and agreeing on a date - however Bridgfords had an excuse for everything.Also, I requested some repairs to be done and they did not bother to find a contractor to do the work. Again giving me excuses that "the tenants are not responsive etc..." which is not true.I am now left alone dealing with disrepairs, a possession hearing, thousands of pounds in rent arrears and an estate agency that had decided to quit management rather than find solutions.I can not express my frustration, stress and a feeling that they simply did not care are the minimum about my property.This to me was unacceptable, if I were you I would think twice before giving your property to them.
1/5
TrustpilotWorst estate agent service ever
Worst estate agent service ever, if you are someone looking to sell the house, u should definitely stay clear of them. They are always manipulating the potential viewers, coercing viewers, and pushing viewers to mortgage products they are not keen. I had several bad experiences interacting with agents from this place and I am just going to stay away from these aggressive and disrespectful agents. This review is based on my interactions with Bridgfords Chorlton and Altrincham.
5/5
GoogleI cannot speak highly enough of Emma at Bridgfords Chorley. She really went the extra mile to ensure that my house purchase went smoothly with weekly updates so I always knew where things were up to. I am so happy in my new home. Thank you so much
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleEveryone I spoke to was very helpful and did everything they could to make our move as quickly and painless as possible.
Thank you for leaving us your superb 5* review Colin. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotBridgfords Wilmslow Lettings…
Bridgfords Wilmslow Lettings have recently rented one of my houses out. This was done on the first viewing and the tenant moved in within two weeks. Great service thank you Daniel and Claire. Will look forward to doing business with in future.
5/5
GoogleReally great service, the team were so helpful and efficient in finding me a rental and setting everything up for getting the keys.
Hannah Jarvis thanks for your great 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Bridgfords Lettings, Chorley won Platinum; Bridgfords Lettings, Altrincham won Trusted Agent.
Tell us what you need and we'll put you in touch. Bridgfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chorley.
