Bridgfords Lettings Chorley reviews

★★★★★ 5/5

Google

I rent via Bridgfords. Katie was really easy to make an appointment with, helped us get the property which was in Demand by telling us honestly what to do next (eg don’t hang around lol) and helped me to sort out next steps. Love the house which we now call home, and always feel supported by the Agents. A really smooth procedure compared to other agencies we have used, Katie and team made it seamless and took the stress of moving in away.

Nicolla · 14 June 2019

★★★★★ 5/5

Trustpilot

Great experience with the Gosforth branch

Great experience with the Gosforth branch. I’d been struggling for almost 6 months with another estate agent to get my flat ready and tenanted. It only took Jennalise and team 2-3 weeks to have the apartment readied and tenanted after taking the keys from the other agent. She was very hands-on, responsive and professional. Thank you so much!

David · 12 May 2023

★★★★★ 5/5

Google

Jane was amazing. Without her I don't think the sale would have been completed. She is a superstar. Fully recommend.

Nicole · 16 October 2023

★★★★★ 1/5

Trustpilot

Cancelled 2 Hours Before - Didn't Tell me!

I had a viewing booked in Leeds with Bridgfords today, I went to the property 5 minutes early and rang them to let them know I had arrived and asked who I was expecting to meet. A rude man answered the phone and told me my viewing was cancelled and they had text me to let me know. I informed the man I hadn't received a text of cancellation and he insisted I had, I asked him to check the number and the number he gave me didn't have enough digits. Clearly Bridgfords is hiring the brightest bulbs, how long have mobile numbers had the same number of digits for now? Not only did I book time off work to come to view this property but no one thought to double check the number when sending a cancellation text (Which was only 2 hours before the viewing was meant to be anyway). Not to mention the agent didn't even have the keys to the property! Imagine advertising a property and taking viewings with no keys!! Worst "Estate Agents" I've ever dealt with, and will be boycotting all properties through these agents in future.#WasteHisTime2019

Aaron · 4 April 2019

★★★★★ 5/5

Google

Renting a flat through Bridgfords Chorley and I can't fault them. The service you get from Katie and Lyndsy is 1st class always friendly, happy to help and speedy with responses! I'd use them time and time again in a heartbeat!

Damien · 13 June 2021

★★★★★ 5/5

Trustpilot

Great experience with Maciek…

Great experience with Maciek Starczewski. He had remortgaged my house when no mortgage brokers could help. Huge thank you ☺️.

Aiman · 29 June 2026

★★★★★ 5/5

Trustpilot

Recently moved to Huddersfield

I have recently moved to Huddersfield from London and Bridgfords was incredible. Sarah has been with me through the whole process and has been really helpful with all my enquiries. Also got back to emails quickly which is great as moving can be stressful. There was a welcoming pack of goodies when I got to the property!! Very satisfied with their customer service.

Jessica · 3 November 2022

★★★★★ 1/5

Trustpilot

Avoid like the plague!

I recently bought my first house with my Wife, and as they were the vendor, I inevitably had to deal with Bridgfords in MACCLESFIELD; firstly making the offer for the property and secondly, discussing the outcome of a survey we'd had carried out on the property. As with most businesses, the entire place is let down by one person, and in this case, it was James. Unaware that we knew the seller of the property in person, he made continuous unfounded claims and made decisions on behalf of the seller, which we naturally questioned. Of course, the seller knew nothing of what we'd been told and asked that we deal directly with him going forwards, which we did. His attitude during phone calls to both Me and my Wife were condescending to say the least and towards the conclusion of the sale, I simply refused to deal with him again. On completion, even the keys were handed to us by the seller himself. I won't be dealing with this place again as a buyer or a seller and I'd think carefully about allowing them to act on your behalf, especially when it's managed by somebody like him. To say that the entire experience of buying our first house was ruined would be an over exaggeration, but dealing with Bridgfords definitely didn't help. Avoid!

Liam · 24 December 2018

★★★★★ 5/5

Google

thank you Jane for your help, although we did not buy our next property through Bridgfords your personal contact and support was really helpful

Angela · 13 June 2023

★★★★★ 1/5

Trustpilot

Very bizarre ethos

My wife and I found a property of interest being marketed by the Washington branch. We were in a very strong position regarding our status as we are actually completing on our current property on the 30th and prepared to move into rented to get the right house moving forward. This was pointed out to the representative who took the phone call. We viewed the property and I must say the young lady who came out was very friendly and professional. It was very clear from both the pictures and the live viewing that the property required a lot of work both inside and out to make it liveable. We exercised due diligence and found that the property next door had been on the market in June 2024 for exactly the same price as the one we had interest in but it had been fully modernised, had an extension and fully landscaped garden. We felt a below asking price was in order taking this information into consideration and made contact again with the Washington office. The offer was put forward and we were told as it was 5 minutes to closing they would contact the vendors Monday and be in touch. Monday came and went with no follow up call. Today I rang back in and spoke to the exact person I’d discussed the offer with and he seemed totally un phased he hadn’t made any contact with an update. I explained the rational behind the offer regarding the house next door and he replied ahhh that house is much smaller. When I pointed out we had the original listing in front of us and it was exactly the same he just said oh and moved on. Again we explained the situation and even intimated we may go up a little. He said he would go back to the vendors and call me back. Well would you believe it still no call back. I’m really now not surprised after reading the rest of the reviews on here but I do hope someone of a higher level reads this and maybe educates this chap on the art of selling and negotiating. Right now he’s more sales prevention and a poor representative for front of house sales. We will move on and look elsewhere.

Paul · 22 October 2024

★★★★★ 1/5

Trustpilot

Scheming, conniving people

They were nice enough when I wanted to rent a property. Not so nice at the end of my tenancy when they withheld my ENTIRE deposit without providing any breakdown of costs, reasoning and ignored all my requests. I had to make a claim through the My Deposits scheme who eventually recovered most of my deposit back. Company were useless, unhelpful, rude and trying to take advantage of a young girl living by herself. Well you made a bad choice because I got back what was mine, no thanks to you, and will NEVER rent or buy through yourselves again.

Emily · 18 October 2018

★★★★★ 1/5

Trustpilot

Not even worth one star

Not even worth one star. I am the landlord and I received the worst service I've ever experiences. If you want to be ignored for weeks and lose money, use their service. I was holding off at giving this review hoping that things will improve, but after weeks of chasing my emails were falling on the deaf ears. First of all, accounts either too busy or too incompetent to deal with basic request, not willing to investigate any repair issues charges, the companies they are using to fix the property are doing botched jobs, resulting in hundreds of pounds loses. Sheer irresponsibility and lack of professionalism, unwillingness to help or resolve any problems leaves you humiliated as a customer, I would go quietly if I wasn't paying any money, but since I'm being charged EACH MONTH for the service which I COULD DO MYSELF, I think I deserve to say something! I really hope I can close my account as soon as possible because I'm really done with being neglected. Can I just ask, how hard is it to reply to an email? Be prepared to wait a week, of FOUR in my case. Horrible, caused huge distress and I really hope your management take note of all the negative response EVERYWHERE and do something about it. Lettings agency on the other hand in Swinton on the other hand is lovely and Hannah Smith was particularly help full, than her for that.

Yuna · 8 June 2018

★★★★★ 1/5

Trustpilot

This company is a disgrace and I can’t…

This company is a disgrace and I can’t warn people enough to steer clear of them and never give them your business! I paid 6 months rent upfront for a property in Buckshaw Village, Chorley. After 5 months at the propert I was told by the branch manager AMY WARD that I will need to move out due to the landlady needing to move back in, she clearly told me over the phone that the landlady was happy for me too move out early, my girlfriend at the time was heavily pregnant and due to give birth so I was not in a position to wait around I contacted Bridgfords Preston and clearly stated I would be exiting the property early and informed them of the exact date the property would be empty. I managed to find another property, paid another 6 months upfront, completed all the necessary paperwork and move myself and my girlfriend in before our baby girl arrived, once I was moved in and our baby girl was settled I contacted AMY WARD to ask about the overpaid rent and was told that the landlady was not prepared to allow me to exit the lease early, and I will not be getting my months rent back, £550 a considerable amount for a new family to just give away allong with the 6 months rent and fees that come with moving into another property, despite AMY WARD telling me over the phone (a call that despite being told was recorded, actually was not) she had already agreed. I now find myself £550 down, given to a landlady straight out of the pocket of my new family, and when I said I would contact the landlady myself I was told by AMY WARD that she will contact her leagal team…Bridgfords Preston is the worst, most disgusting, heartless, unethical company I have ever hand the displeasure of dealing with and AMY WARD has lied on numerous occasions about what the landlady said and wether the calls between myself and Bridgfords Preston are recorded. Myself and my new family and now £550 out of pocket while AMY WARD continues to defend and protect the landlady from returning my money after.

Jakob · 23 May 2018

★★★★★ 1/5

Trustpilot

I was tenant for 8 years

I was tenant for 8 years, problems with communication, leaking roof repaired after 6 months, need it to call every 2 weeks to have an answer that "we will contact landlord, team or anyone else in the next 1 hour". Yeah 6 months water was leaking on my head. The best part is that something like that is with everything. Now I'm waiting for my deposit after when I moved out. There is barely any communication, no confirmation and very bad service even at the end of my tenancy. If you like problems and bad service you can do the business with Bridgfords. If you like good service and nice people you need to look anywhere else.

Lucas · 17 October 2017

★★★★★ 5/5

Trustpilot

Fully recommend Northallerton office.

Unexpectedly looking for a rental property in Northallerton, North Yorkshire. Worked with Ollie and Maria throughout the process. Very attentive, spoke with me out of hours and at weekends and helped me with my property search. I would thoroughly recommend the Northallerton lettings office to other potential clients. In addition, I am still waiting calls back from other agents 3 days later!

Alex · 7 October 2022

★★★★★ 1/5

Trustpilot

Made an offer on a property

Made an offer on a property. Which was accepted. Property was removed from rightmove. Had a survey carried out RICs survey 2. Before even getting the Survey report back. The property was back on rightmove. As Bridgfords driving up cost for there commission on property sales. Blaming cooperate client. Very poor practice stay clear of.

Nathan · 1 June 2023

★★★★★ 5/5

Trustpilot

Mortgage adviser at Halifax branch

Lee the mortgage adviser at the Halifax West Yorkshire branch is amazing. I was trying to get my property re-mortgaged and as this was the first time I’d gone through it I was a bit nervous to say the least. The property in question was my dads who had passed away. Lee was brilliant, I did really know what I was doing and I had spoken to many different mortgage advisers. After speaking with them I just through the others just wanted my money but Lee was different. He spent time explaining everything to me and was always there if I needed him. Was hard to get him on the phone but he would email back as soon as he could. He did everything right for me and I highly recommend him. I will be going back to him once my term has come to an end, every time.

Charlie · 13 August 2017

★★★★★ 5/5

Google

Louise and Stephanie at Bridgfords could not have been any more helpful and empathetic. The service they offered went above and beyond what one would expect from an estate agent as they not only supported us throughout when dealing with solicitors, and buyers but also dealt with some tricky situations and always had our back. We would recommend them unreservedly as they were genuinely kind and accessible at all times. Thank you, Jackie and Steve

Jackie · 10 January 2023

★★★★★ 5/5

Google

We have recently let out a property with Bridgfords. Not having much local knowledge of estate agents in the area we enquired with a few but Lyndsy at Bridgfords stood out by far. She got back to us straight away and was attentive and helpful in every aspect of the process. Nothing was too much trouble for her and within a few days she came to see us to talk about our options and advised us on what we needed to do next. Within a week she had organised everything, taken pictures and secured us a tenant! We couldn't believe how fast and easy the process had been. Between Lyndsy and Katie, they have been nothing but kind and attentive and allowed us to ask all the questions we have needed. We will definitely be using them again. Thanks again ladies!

Eleanor · 13 June 2022

★★★★★ 5/5

Google

My partner and I are renting with this agency and we couldn't be happier. The agency has always been fast, reliable and friendly. Particularly noteworthy are Katie, who from showing us the house to giving us the keys, always welcomed us with a big smile and explained everything clearly and kindly, and Faith, who during the routine visit, was very attentive to solve any problem I presented to her, and also always with a smile on her face and a clear and kind attitude. I highly recommend the agency.

Josh · 13 June 2022

★★★★★ 5/5

Google

One of the best estate agents we’ve used in Chorley. Emma Mudd who was our agent is an absolute asset to the branch; her communication was fantastic on the whole. Every week we had a phone call from her on a Wednesday, we knew what stage we were at with the sale process and what we could expect going forward. We also advertised with another agent Arnold and Philips who in comparison were absolutely terrible, I’d avoid them at all costs. Brigfords sold our home in a few weeks we didn’t get the asking price we wanted but we wasn’t to far off given the market we felt like we had done really well. The photographer was really lovely and respectful when photographing our house. Louise who valued our home was lovely and very realistic. I wouldn’t hesitate to use Brigfords again in the future

Lauren · 13 June 2022

★★★★★ 5/5

Google

Bridgfords have been excellent throughout our home buying experience, the review is for Emma who especially who's dealt with our enquiries for over a year. Her communication has been amazing throughout and she has always answered all of our questions & queries, chasing solicitors for us and hasn't made buying our first home a daunting experience at all. I would 100% recommend her to anyone & we will definitely use Bridgfords in the future if we look to move again. Thank you!!

Sophie · 13 June 2022

★★★★★ 5/5

Google

Louise and Stephanie at Bridgfords could not have been any more helpful and empathetic. The service they offered went above and beyond what one would expect from an estate agent as they not only supported us throughout when dealing with solicitors, and buyers but also dealt with some tricky situations and always had our back. We would recommend them unreservedly as they were genuinely kind and accessible at all times. Thank you, Jackie and Steve

Jackie · 28 December 2022

★★★★★ 5/5

Google

Delighted with the enthusiasm of all the team involved in selling my property. Viewings were arranged very quickly and the property was included in an open viewing within a week of being on the market. What could been a difficult process due to other parties involved, the sale went through as scheduled due to their persistence and hard work. I was also impressed with communication from the branch as I was out of the country with work during most of the sale.

Peter · 14 June 2016