Every review we hold for the Chobham office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotGreat viewing and follow up experience
My husband and I were really impressed with the information provided when viewing a house with WaterfordsWe were also really pleased with Thomas Pitt’s professionalism and approachVery nice to deal with and communicate with
Katherine · 9 July 2019
Agent replied · 15 June 2024
Dear Customer,Thank you so much for taking the time to review Waterfords. We appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you've been happy with the service.Please do let us know if there's anything else we can help with.Kindest Regards,Sophie BrooksMarketing ManagerWaterfords Estate Agentsmarketing@waterfords.co.uk
★★★★★ 5/5
TrustpilotI just felt like I had to leave a…
I just felt like I had to leave a review for the outstanding workmanship of the fleet Lettings group for Waterfords.
Jess,Fiona and Jack have been simply brilliant.
Communication and going out their way to was second to none.
Couldn’t recommend them enough
Thanks guys
Adam · 18 April 2023
★★★★★ 5/5
TrustpilotWaterfords estate agents 🙂
Just rented a flat from Waterfords and the staff were very helpful and friendly helped me every step of the way top marks!
Chris · 17 March 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 4/5
TrustpilotWaterfords Farnham
Excellent service from Hannah at Waterford's Farnham Branch, as a new agency in the town I was a little apprehensive however I needn't have worried as they found me a suitable tenant in a relatively short time.
Lea · 26 September 2016
Agent replied · 15 June 2024
Dear Lea Westwood,Thank you so much for taking the time to leave us a review. We are so pleased that you found the service levels were of an excellent standard from Hannah Cox in our Farnham Lettings department. Congratulations on having found a tenant so quickly!However, I'm sorry we weren't able to achieve 5 stars on this occasion, so please feel free to e-mail customerservices@waterfords.co.uk with any suggestions on where you felt we could have improved.Kind regards, Waterfords.
★★★★★ 5/5
TrustpilotWhoop whoop Kane Hainey!
Whoop whoop Kane Hainey!You are a STAR - you listen to our needs; offer fresh perspectives; go the extra mile; inject humour & fun ... and get the job DONE!!
David · 25 October 2020
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. We are delighted to hear you found the service helpful. We will pass on your kind comments to Kane and the lettings team.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director
★★★★★ 4/5
TrustpilotMost enjoyable experience
Most enjoyable experience - even though it took forever - due to the Compulsory Purchase Order - thank you team for your help and support.
Friend · 8 November 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic. If there is anything we could have done to make the service 5 stars, then please do let us know.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotAn Estate Agent you can trust
The service, knowledge and expertise provided by the Waterfords team is best in class.If you want a reliable and honest agent to manage the sale or purchase of your property then I’d high recommend them.
Paul · 7 September 2018
Agent replied · 15 June 2024
Dear Mr Davison,Thank you for your lovely review about the service you received at our Camberley Branch. Please do let us know if you require any further assistance.Kind Regards,Sophie BrooksMarketing ManagerWaterfords Estate Agents
★★★★★ 5/5
TrustpilotLovely Friendly Team at Park Street
A pleasant friendly team that are always quick to reply and help point in the right direction.
As a BTL owner using Waterfords to buy the property and to lease it to date I have no issues.
Rob · 18 April 2016
Agent replied · 15 June 2024
Dear Mr. Clare-Campbell,I have passed on your review to our Camberley sales team who are pleased you had such a good experience buying your investment property through them. Thank you very much for choosing to continue your business with us by instructing our Surrey Lettings team to find you a tenant and we all wish you a long and successful tenancy with the property.Kind regards,Waterfords.
★★★★★ 5/5
TrustpilotThe team at Waterfords in yateley were…
The team at Waterfords in yateley were excellent, very professional, polite and kept me informed about the sale of my property. The whole process went very smooth. Would reckon mend them to sell your house.
Mr · 23 June 2018
Agent replied · 15 June 2024
Dear Mr. Price,Thank you so much for taking the time to leave a review.We are thrilled that you found the team in Yateley to be excellent and very professional - thank you for the five star recommendation!Kind regards,Sophie BrooksMarketing ManagerWaterfords Estate Agents
★★★★★ 5/5
TrustpilotFor the first time I have been able to…
For the first time I have been able to deal with an Estate Agent who I felt was working in my best interests. I would only recommend Waterfords if you need an Estate Agent.
Juniper · 26 January 2019
Agent replied · 15 June 2024
Dear Juniper.Thank you for taking the time to leave us such a positive review. Please do let us know if we can help you any further.Kind Regards,Sophie BrooksMarketing Managermarketing@waterfords.co.uk
★★★★★ 4/5
TrustpilotGood job
Some initial contact seems to have got lost but then was handed to Raymond who did a great job, listening to my needs and informing me about potential rentals and coordinating visit.
Ukgamrr · 9 December 2019
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. We really appreciate your feedback. We apologise for the initial miscommunication but are pleased to hear that Ray was able to help you in your search for a property to rent. Do let us know if there's anything else we can help with.Kind Regards,Sophie BrooksMarketing Manager
★★★★★ 5/5
TrustpilotWaterford’s have been excellent in my…
Waterford’s have been excellent in my recent purchase , Darren at the Yateley office has been brilliant nothing was too much trouble also returned my calls , would highly recommend and definitely use again
Paul · 24 October 2018
Agent replied · 15 June 2024
Dear Paul,Thank you for your lovely review of our Yateley office. We are so happy to hear that the communication throughout your purchase was of an excellent standard. Do let us know if you have and questions or need our help in the future for any property related needs.Kind Regards,Sophie BrooksMarketing Manager
★★★★★ 5/5
TrustpilotImpressive.
Impressive. Despite far from ideal conditions to market and sell a house this agent did well. Michael in particular did a sterling job keeping tabs in the chain.
Raymond · 27 January 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from Michael and the Camberley teamPlease do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotExcellent service
Excellent service from Lara who made the whole move in process simple and straightforward. I had one issue at the start of my tenancy which Rosie dealt with quickly and professionally. Thoroughly recommend.
John · 24 April 2019
Agent replied · 15 June 2024
Dear Customer,Thank you so much for taking the time to review Waterfords. We appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you've been happy with the service from our Property Management Team. We will be sure to pass on your kind comments.Please do let us know if there's anything else we can help with.Kindest Regards,Sophie BrooksMarketing ManagerWaterfords Estate Agentsmarketing@waterfords.co.uk
★★★★★ 5/5
TrustpilotThey went out of their way to enable us…
They went out of their way to enable us to buy the property we wanted.Their quick action and help made it possible.We would highly recommend them.
John · 15 June 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received when buying a property.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotThanks to all the staff
All the staff were so helpful on the appointments I went on. Even though I ended up buying through another estate agent, I still highly recommend Waterfords to all my friends and family.
Customer · 15 March 2019
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. We really appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you are happy with the service you received. We will pass the feedback onto the team. Do let us know if you need any further assistance.Kind Regards,Sophie BrooksMarketing Managermarketing@waterfords.co.uk
★★★★★ 5/5
TrustpilotExcellent customer service provided by…
Excellent customer service provided by Matt especially during the pandemic, we have secured a suitable rental property within a few days working with Matt at waterfords, very pleased would recommend.
Juliette · 10 June 2020
Agent replied · 15 June 2024
Thank you for taking the time to leave us such a nice review about the team. We are so pleased to hear we were table to help you throughout lockdown and find you a property. We will pass on your comments to Matt and the team.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotFantastic service.
Fantastic service.Check in day today . A special note needs to go to our inventory clerk JULIE . Absolutely brilliant she was .Waterfords from start to finish have been brilliant .Thank you
Ben · 9 September 2019
Agent replied · 15 June 2024
Dear customer,Thank you so much for taking the time to leave us a review about your recent experience with our lettings team. We will pass on your comments to Julie and the rest of the team. Please do let us know if there is anything else we can help with.Kind Regards,Samuel CharltonLettings Director
★★★★★ 4/5
TrustpilotSlow start - but quickly improved
A little slow (indifferent?) at first - but then Sean really took our requirements on board and was assiduous in both his chasing down problems and keeping us up to date on what was happening
Karen · 12 June 2017
Agent replied · 15 June 2024
Dear Mrs Edmondson,Thank you for taking the time to review our service!We are so pleased Shaun Barnes kept you informed throughout the sale of your property; however we are disappointed we were unable to achieve 5 stars in this instance but please feel free to contact us at customerservice@waterfords.co.uk with any suggestions on how we could have improved.Kindest regards,Waterfords.
★★★★★ 5/5
TrustpilotVery happy with the service from day…
Very happy with the service from day one. Always kept us informed and retuned our calls. Made the best choice. Will recommend to all our family and friends.
Subashh · 18 December 2020
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with our service and will recommend us! That means a lot and we will pass on your comments to the team.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotExtremely Helpful
Found Waterfords to be extremely professional during my interactions with them. I had the pleasure of dealing with a gentleman called Matt who was extremely accommodating and very informative in his approach.
Mr · 9 August 2019
Agent replied · 15 June 2024
Dear Customer,Thank you so much for taking the time to review Waterfords. We appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you've been happy with the service.Please do let us know if there's anything else we can help with.Kindest Regards,Sophie BrooksMarketing ManagerWaterfords Estate Agentsmarketing@waterfords.co.uk
★★★★★ 5/5
TrustpilotJosh Mills from Waterfords has been…
Josh Mills from Waterfords has been outstanding throughout the whole process and I cannot fault him, credit to his team!
Yves · 10 May 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotExcellent Experience
Waterfords have been very helpful in our property search and we have had an excellent service from Ray with great communication regarding suitable properties and efficiency in booking viewings.
Balpreet · 25 August 2020
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. We are delighted to hear you found the service helpful. We will pass on your kind comments to the Camberley team.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotGreat viewings and communication…
Great viewings and communication both in person and over the phone. Easy process to securing a property, really recommend!
Lauren · 24 June 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review about your recent experience with the Waterfords team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
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