Trusted Agent profile · Chislehurst
★★★★★
617 reviews across 2 platforms
7a High Street, Chislehurst, BR7 5AB
Part of Langford Russell, see every office.
Langford Russell's office in Chislehurst, at 7a High Street, is rated 3.7 out of 5 across 617 reviews on two platforms, including 127 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Langford Russell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chislehurst.
Every review we hold for the Chislehurst office, from every platform, shown as written. First names only.
1/5
TrustpilotDisappointing
Staff and service is not what I would expect…disappointing
Dear Samantha. I am sorry to read your review. From what you have supplied here I am unable to see where we have let you down, but I would like to find out. Are you able to drop me a line with some details of what went wrong please? Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
TrustpilotBeen a pleasure working with Jamie…
Been a pleasure working with Jamie Perrin So helpful and caring!
Thank you Yoan for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jamie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotAwful
Awful, no contact. no communication. Just take your money and forget you. Very annoying and disappointed. say one thing, do another. leaving you without a place to actually live. No updates, just shrug every issue off like its not there fault. What good is this, they are meant to manage the property.
4/5
TrustpilotNice friendly staff but could be…
Nice friendly staff but could be better. Happy with my property so far
Thank you Mohammed for the review. Your comments are noted, but would love to know how we could improve specifically. If you have a minute perhaps you could drop me a line at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleMark Horak at Langford Russell Chislehurst helped us to secure tenants for our buy to let property. He provided clear and direct guidance throughout the process, informing us of market conditions and associated risks. Mark's professional approach and availability was exactly what we needed, I'd highly recommend him!
5/5
TrustpilotAwesome
Awesome. Good communication throughout the process
Thank you Michael for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Googlerecently sold my mothers house through langford russells chislehurst branch and were 100% satisfied with their professionalism throughout the whole procedure. everyone in that office was excellent at all times, especially sales people ryan and john. nothing was ever a problem......thankyou guys.
5/5
GoogleExcellent service from Mark Horak , he went out of his way to try and help us find a property. Proactive and efficient in every aspect. Would highly recommend this branch of Langford Russell.
5/5
GoogleGreat experience with Langford Russell with a recent Letting in Chislehurst. Very professional and I was very happy with Mark's frequent updates; I was always made aware of the status of the letting. Highly recommended.
1/5
TrustpilotAwful, unprofession, hidden fee's
Awful, unprofessional and have hidden fee's. All round bad customer service, communication and complete lack of respect for their clients.
5/5
GoogleRating only, no written review.
Dear Zarife Akkaya, Thank you for taking the time to review your recent experience with our Langford Russell Chislehurst branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleSuper awesome
Dear Vikas Gugnani, Thank you for the great review! It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards, Langford Russell Chislehurst
5/5
GoogleExcellent, professional and efficient service from Aliya. Would definitely recommend. Thank you... Jeremy Bennett
5/5
GoogleBrilliant service Stacey could not have been More helpful would highly recommend!
5/5
GoogleGreat experience with Langford Russell - helpful and friendly advise!
1/5
GoogleRating only, no written review.
Good Morning Tony, I am sorry to see that you have left a 1 Star review, this is quite unusual. If you can give me some detail, I would be happy to investigate what happened leading to this . You can contact us at customerservices@acorngroup.co.uk 020 8315 6929 Thank you Karen Hedges
5/5
GoogleRating only, no written review.
Thanks so much for leaving us a Five Star review, Its really good to know that you were satisfied. Acorn Customer Services
5/5
GoogleRating only, no written review.
Thanks Jacqueline for the 5 star review. Andrew Roberts - Customer Relations Manager
5/5
GoogleRating only, no written review.
Thanks Alexander for the 5 star review. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotHe is very helpful and nice
Rating only, no written review.
Thank you Amadou for leaving us a 5* review. We are really happy that you were pleased with the service you received. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
4/5
GoogleRating only, no written review.
1/5
TrustpilotMy god they are completely useless.
Rating only, no written review.
Dear Giacomo. I have spoken to your Property Manager and she informs me that your landlord had a long list of items that needed fixing before you moved in. He has agreed to do all of these and has done his best to do so before moved in. I believe that there is still one outstanding item which is due to be fixed within the next 7 days. Unfortunately, as we don't manage the property for your landlord, he choses to use his own contractors, but we have kept you updated during the process and will continue to do so until the items have been resolved to your satisfaction. I am sorry that you have not been happy with the service and if I have missed anything, I would be very pleased to hear from you. Thanks. Andrew Roberts - Customer Relations Manager (Andrew.roberts@acorngroup.co.uk).
3/5
GoogleRating only, no written review.
Hi Paddy. Thanks for the 3 stars. I would love to know how we could have made it 5 though. If you get a minute, perhaps you could give me a call or drop me an email on 02083156922 or Andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Langford Russell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chislehurst.
