1/5
TrustpilotTerrible management of our property
Trusted Agent profile · Chislehurst
Langford Russell Chislehurst reviews
★★★★★
616 reviews across 2 platforms
7a High Street, Chislehurst, BR7 5AB
Part of Langford Russell, see every office.
Langford Russell's office in Chislehurst, at 7a High Street, is rated 3.7 out of 5 across 616 reviews on two platforms, including 127 Google reviews rated 4.9.
Reviews
Every review we hold for the Chislehurst office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotFantastic company
Fantastic company. We worked with Beth who was very helpful throughout the entire process.
Agent replied · 11 June 2024
Thank you Frances for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Beth and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleJackie Ray provided an excellent service again and I would highly recommend. Each stage of the sale was managed very professionally
Agent replied · 10 November 2024
Dear Jamie Robinson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
TrustpilotI am a very dissatisfied landlord
I am a very dissatisfied landlord. I have allowed you to manage some of my properties over several years. The competency of your rental managers is a gamble. It has got so bad that I wish to complain. I have no details of line managers I can address my concerns to. Why do you not have a complaints process via your website?
Agent replied · 11 June 2024
Hi. I am sorry to read this and more sorry to hear of the issues you are experiencing. We do have a customer services team, whose details are on the website and a live chat facility too. However, please email me at andrew.roberts@acorngroup.co.uk in the first instance and I will investigate your concerns. Thanks in advance. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotGreat estate agents, get the job done!
Dealing with Amelia at acorn was a pleasure. She was proactive throughout and even though she wasn’t our agent (we were buying with acorn) she went above and beyond- doing things our agent should have! Would definitely consider using acorn if we decided to sell our property!
Agent replied · 11 June 2024
Brilliant, thanks for posting a great review. for Amelia and the Dartford Team Karen Hedges-Acorn Customer Services
4/5
TrustpilotLeon in Streatham - very proactive
A slightly rocky start to the selling process, but Leon at the Streatham branch really came through for us and made sure our sale moved across the line. He was really proactive and made sure he had updates ready often before I asked for them. He was always up to speed and made sure everything went though. Thanks for the service
Agent replied · 11 June 2024
Hi James. Thanks for the positive review. We are sorry to hear that things didnt start to well but glad that Leon saved the day. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
5/5
TrustpilotFantastic account management
Fantastic account managementAcorn have been the managing agent for my rental property for over 2 years now. Both account managers Luisa and now Cailey have been friendly, efficient and professional. I am confident my tenants are listened to and that I am given all the pertinent information about the property itself. Would recommend!
Agent replied · 11 June 2024
Thank you Jenni for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received Cailey and Luisa and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleAbsolutely outstanding service from Sophie, extremely professional and efficient all the way through our purchase. Nothing was too much trouble for her and she was always willing to go the extra mile. I wouldn't hesitate to recommend this estate agents to anyone, couldn't have wished for better service.PositiveResponsiveness, Professionalism
Agent replied · 11 June 2024
Thank you Sue for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sophie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotAbsolutely useless
Absolutely useless. I am looking to buy a property. I have problems with my throat so I asked them 3 times to email me not phone me. Each time they phoned me and asked me to call them back.
Agent replied · 11 June 2024
Hi Daren. I am really sorry to read this and have spoken to the individual in question. It wont happen again. Thanks. Andrew Roberts
5/5
GoogleReliable service, very personable.
Agent replied · 19 May 2025
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
TrustpilotExcellent
Prompt, helpful and always pleasant service that kept me well informed about the process of buying a flat in Lewisham. They guided me through the issues and answered my questions quickly and honestly.
Agent replied · 11 June 2024
Thanks Martin for leaving a review of your experience. We are very pleased that you were happy with service you received.
5/5
GoogleWe recently sold our house with Langford Russell Chislehurst. They provided a great service from start to finish. Steve Mullins in particular was brilliant, he really kept on top of the process and helped the sale progress smoothly and efficiently.
Agent replied · 11 June 2024
Thank you Margaret for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Steve and his colleagues and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
2/5
TrustpilotOne of the worse estate agents
One of the worse estate agents. Agents would tell us we had a viewing with just one day notice and on top of that would tell us to show the buyers around. I've never heard of estate agents say could you go through your property with the buyers because they're too busy. Would not recommend, total waste of time
Agent replied · 11 June 2024
Hi "G". It is quite normal practice for sellers to show potential buyers round their property, although if you would prefer us to do this then I am sure that the branch would be happy to accommodate. With regards to the other issues, please drop me a line and I will investigate further. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
1/5
TrustpilotWORST Estate Agents , Avoid at all Cost.…
One of the worst Agents I have come across in my life. Sold me a property on misleading letting valuations and got into 2 years tenancy agreement without break clause. and the nightmare started for me. Further information to follow.
5/5
GoogleStacy has been very helpful since she started helping me look for properties back in January . Also kept in contact and looked out and informed me of suitable properties. In her absence other members of her team was also very helpful. A decent professional office
1/5
TrustpilotSold a lie
Sold a lie ! Property still has single glazed, none of the radiators worked, plumbing barely coped with water pressure, landlord not interested whatsover in spending any money on the property and refuses to refund the deposit so TDS in arbitration for months one end.
1/5
TrustpilotAdvertised the wrong flat
Advertised the wrong flat - and I only found that out on viewing the flat, finding it was half the size and the communal garden advertised wasn't accessible at all. The agent wasn't aware until people started turning up for viewings. I believe the re-advertised flat is now also being advertised for more money, despite being smaller and in poor condition.
Agent replied · 11 June 2024
Hi KC Sunshine. I am sorry to hear this. Could you email the details of the branch your we’re dealing with and what the property address was and I will investigate. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
TrustpilotGreat Service
We had a great experience with James Keen. We were moving from abroad and he was very supportive and flexible. He answered all our calls and emails promptly and guided us through the difficult process particular to our move. Would recommend to anyone!
Agent replied · 11 June 2024
Thank you Michael for leaving us a 5* review. We are really happy that you were pleased with the service you received from James and hope you will be happy in your new home. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Google5 Star Service from start to finish. Emily particularly was very proactive and always in full communication every step of the way. She couldn’t do enough to help everything run smoothly. Highly recommend LR.
Agent replied · 11 June 2024
Thank you Adam, I will be sure to pass on to Emily and the Team. Kind regards Karen Hedges- Acorn Customer Services
1/5
TrustpilotOne of the worst experience
One of the worst experience! Very unprofessional. They just want your money and nothing else. Advice to avoid.
Agent replied · 23 August 2024
Hello. I am sorry to read your review but am unable to fund you registered on our system so have to assume you left this review of our company in error. If so, please remove it or email your details to customerservices@acorngroup.co.uk so that we can investigate further
5/5
TrustpilotSuperb service from Sidcup Team
Superb service from the Sidcup Team. We are especially grateful to Kelly, Mark and Georgia. Mark in particular kept us regilarly informed and assisted immensely in ensuring the sale reached a satisfactory conclusion. This is the 3rd property sold through the Sidcup agency and have been satisfied on each occasion. Thanks..
Agent replied · 11 June 2024
Thank you Malcolm for leaving us a 5* review. We are really happy that you were pleased with the service you received from everyone at our Sidcup office and If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotSammy, Maddy & Dan
Sammy Latham , Maddy Davenport and Dan Milligan have been brilliant throughout purchasing my first property. They have communicated clearly and have gone above and beyond, making it as stress-free as possible. Fantastic customer service, thank you all.
Agent replied · 11 June 2024
Thank you Hayley for such a lovely review, we are delighted you were happy with the whole experience ! Karen Hedges- Acorn Customer Services
1/5
TrustpilotTerrible Property Manager - David Simango (Peckham/Camberwell branch)
Would give them 0 stars if possible! I have been waiting over 7 months to receive a deposit as damage was done to my property. The property manager, David Simango (Peckham/Camberwell branch) never picks up the phone or replies to my emails. Very terrible experience, I am still waiting for the deposit...
Agent replied · 11 June 2024
Hi Davidson. I am sorry to read this review and have contacted David's Manager to resolve the issues you are facing.I have your contact details and so will follow this up with you directly, but if you need to contact me, you can email me at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotImmoral and untrustworthy estate agent
Absolutely terrible estate agents for renting. Took holding deposit from my sister, dragged their feet ‘chasing the landlord’ and then continued to hold an open house a week later to hold out for more money for the landlord. Immoral and greed driven from both estate agent and landlord
Agent replied · 11 June 2024
Hi Danielle. I am sorry to read your review but as you mention that the experience relates to your sisters tenancy and not yours, I am unable to investigate your issues. I can assure you though that this is not indicative of the service most of our clients experience... as you will see on Google. Could drop me an email with the details so that I can look into this and feedback to your sister. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
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