Trusted Agent profile · Chislehurst
★★★★★
598 reviews across 2 platforms
7a High Street, Chislehurst, BR7 5AB
Langford Russell's office in Chislehurst, at 7a High Street, is rated 3.7 out of 5 across 598 reviews on two platforms, including 108 Google reviews rated 4.9.
Every review we hold for the Chislehurst office, from every platform, shown as written. First names only.
5/5
TrustpilotI would recommend Acorn to anyone they…
I would recommend Acorn to anyone they were so helpful and kept us informed all the way through our sale. Special thanks to Jacqueline & Daniel for everything they did to help us.
Thanks Linda for leaving a review of your experience. We are very pleased that you were happy with service you received from Jacqueline & Daniel.
5/5
TrustpilotThe staff at Acorn
The staff at Acorn, particularly Amelia, Katlyn and Jake, have been marvellous. They have kept us up to speed throughout the six months it has taken to sell our property. They are very helpful, friendly and utterly professional. Best agent I have ever dealt with and there have been a few!
Thank you Kate for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Dartford team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotThank you!
After loosing a flat we loved, Adam showed us a place that wasn’t even on the market yet. He had got to know exactly what we were looking for and this place was perfect for us. We have now moved in and couldn’t be happier! A massive thank you to Adam from the Forest Hill office for helping us out!
Thank you Kate for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam at Acorn Forest Hill and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotGreat agents, flawless service and assistance
We recently rented a property through Acorn. Thanks to James Keen, the process was extremely simple and we could not have asked James to do anything more for us. Unfortunately we had some admin issues, but James was with us at every step and was more than accommodating. We would not hesitate to recommend Acorn or James.
Thank you Matt for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from James and hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
1/5
Trustpilot0 STAR
Absolutely dreadful.. acorn got everything wrong they could have. Communication was shocking, contractual agreement was wrong, late rental payment.. I could go on. Estate agents generally have a bad reputation and acorn are a classic example. I’d recommend going alone.. ! THIS COMPANY IS A TOTAL JOKE AND SHOULD BE BANNED IN THE UK FROM SELLING PROPERTY AND RIPPING CUSTOMER OFF SELLING £8000 FEE PEOPLE WALK AWAY FROM THIS COMPANY THIS COMPANY IS A 0. IT A SHIT COMPANY THE COMPANY HAS BEEN REPORTED AND ACTION WILL BE TAKEN SERIOUSLY
5/5
GoogleJackie is a wonderful knowledgeable sales negotiator going above and beyond. Her sunny personality makes her an absolute please to work with. An absolute credit to Langford Russell and the team.
Hi Robert, thank you for taking the time to share your positive feedback about Jackie. We are thrilled to hear about your wonderful experience and the exceptional service you received. We will be sure to pass along your kind words to Jackie and the rest of the team at Langford Russell.
5/5
GoogleJackie, at Langford Russel, recently helped us find our new home, she understood what we were searching for and was brilliant at securing us a pre-market viewing on the perfect property. She helped us navigate all the complexities of the …
Dear Sarah Stewart, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jackie. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you … More
4/5
GoogleDespite a sluggish market throughout 2018 Langford Russell continued to give us genuine hope and we finally made it and completed the sale of our lovely home in April 2019. Our grateful thanks to Rob and his team for without their help and their faith in a successful conclusion to our pathway we would never have made it. John & Jane
Thank you John for taking the time to leave us with a review. I am really pleased that you were generally happy with the service you received but would love to know how we might have achieved 5*s. If you have a minute perhaps you could drop me an email sometime. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
1/5
TrustpilotAn Incompetent Disappointment
My experience as a leaseholder under Acorn's management has been nothing short of a disappointment, prompting me to issue a stern warning to potential clients through this Trustpilot review. The evident incompetence within Acorn's management is glaringly apparent. Despite multiple complaints and escalations, the elevator in our building has been incapacitated for over a month. This sheer lack of responsiveness raises serious doubts about Acorn's ability to effectively manage and address crucial issues. Transparency, or rather the lack thereof, is a recurring theme in our dealings with Acorn. Unexplained price hikes and invoicing discrepancies have become the norm, creating an atmosphere of frustration and mistrust. It's frustrating that a basic expectation of clear communication and accountability seems to be beyond Acorn's grasp. A particularly egregious oversight is Acorn's failure to secure reasonable energy prices, resulting in an unaffordable increase for leaseholders. This level of negligence in negotiating favorable terms raises questions about the competence of Acorn in ensuring the financial well-being of those it claims to serve. To anyone considering Acorn for property management, my advice is to run in the opposite direction. The blatant incompetence, lack of transparency, and an inability to secure fair deals with service providers make Acorn a liability for any leaseholder. In summary, this review stands as a testament to the woeful inadequacy of Acorn's property management. My hope is that others heed this warning and think twice before entrusting their property to a company that has demonstrated such a staggering incompetence.
Hi Angie. I am sorry to read your review and have been investigating this with our Estate Management team. We are fully aware of the issues you have raised and have been dealing with this with the relevant third parties to resolve them. The residents association have been updated regularly by the Estate Management team but I am sorry if you feel that the communications have not been good enough. Having investigated this I am confident that a resolution will be found soon but would suggest contacting Estate Management direct for more information. As we don't have your full details on this platform, you could also email your details to Customerservices@acorngroup.co.uk so that they can investigate further.
4/5
TrustpilotJames at Rainham branch was fantastic…
James at Rainham branch was fantastic from start to finish. He is calm and very responsive which was very important to me as a first time buyer. Thank you James and the rest of the team at Acorn group.
5/5
TrustpilotTo Mark and Kieran
To Mark and Kieran What can I say... I've always sold through purple bricks as I thought it was a lot of money to give to an agent. But after the last week you and your team hsve been amazing. This last few days with the bottom of the chain not very pro active, your team have pulled it through and it hasn’t been easy . Your constant calls emails and communication and patience's ! has been spot on. We are both extremely impressed with the honestly of the team. I have always known what's happening where which cant be easy with a chain. With the way solicitors are now with being afraid of being sued, we seem to have indemnities and waivers all over the place. such a night mare. I would highly recommend your company and above all your team with there professionalism,( even calling me out of hours on there mobile wow to keep me updated on the progress ) So Glad you cold called me that day back in February. Patty
1/5
TrustpilotUnresponsive and inefficient
Looked at a commercial premises through Acorn. Kept waiting around for them to send information to me. Then, I saw it was "under offer". Didn't tell them I'd noticed this, just kept chasing them for the information, which they kept saying would be along shortly. Quite clearly, in the usual vein of the arrogant and low IQ estate agent, they were playing me, keeping me hanging on the back burner. The property has now been "under offer" for 5 months. I could of been in there by now. This seems detrimental to the requirements of the vendor but, hey, when has an estate agent ever cared for anyone other than themselves?
2/5
TrustpilotDisappointed. At one point they defended the other party’s interest
I have just sold a property through Acorn London Bridge. My main impression throughout the process was that I was not in control of my sale. The biggest disappointment came from the agent acting on one occasion against my interest and in favour of the buyer although I was their paying customer: I instructed the agent to stick to a strict completion date (to avoid paying ERC on my mortgage) but she tried to convince me to bring that date forward by a few weeks to accommodate the buyers. Worse, the regional director then called me and applied psychological pressure to persuade me: claiming falsely that I and my solicitor were responsible for delays; asking what I would do if the transaction fell through and depicting a bleak picture of the rental market when I said I would rent the flat out. Moreover, the agent systematically refused to put me in direct contact with my buyers, which I found both infantilising and stressful: having to rely on second-hand accounts was clearly suboptimal especially at times when the enquiries from the buying side became counterproductive and somewhat unreasonable. Furthermore, obtaining simple changes to the listings on property portals required more insistence than it should have been necessary. I give 2 stars because they did find a buyer in a difficult market but I know that next time I will be looking to sell through another agent or, ideally, privately.
Hi Fabrice, thank you for sharing your feedback with us and sorry if you were unhappy with the service you received. I have spoken with the London Bridge team thius morning and they are genuinely surprised at your review. Firstly, they were delighted to find you a buyer who was willing to pay significantly in excess of the agreed asking price and who was able to complete on the day you requested. I unerstand that the issue regarding ERC was actually only communicated to us by your solicitor despite requests from the team to ascertain what the reason was. As an agent, although we never lose sight of the fact that the seller pays our commision, we do have a duty of care to the buyers and in this case, the buyer wanted to understand the reasons for the very specific completion date you requested. It is also our duty to advise on market conditions and point out any concerns we may have for our clients. It is also not common practice to encourage buyers and sellers to deal directly during a transaction as in our experience, this often is counter productive and ultimately you pay the agent to take care of negotiations and communicate through the correct channels. That said, again we are sorry if the service did not meet your expectations and those involved have noted your comments contained in this review. If we can help further, please email customeservices@acorngroup.co.uk. Thank you.
5/5
TrustpilotNatalia is excellent
Natalia is excellent. She was on top of everything, and very good to deal with. Very pragmatic and strong communication. There had been a huge issue with the prior management team and she did a lot to turn things around. You will be lucky to deal with her.
Thanks Elizabeth for leaving us a 5* review of your experience working with us. We are really happy that you were pleased with the service you received from Natalia and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleCan't thank Rob Griffin enough for all his help in securing the purchase of our lovely new home. Rob had a very professional, but at the same time caring approach and really went the extra mile to make things run as smoothly as possible and to get things done. Really great service and I would definitely recommend Langford Russell.
Thank you Annie for leaving us a 5* review. We are really happy that you were pleased with the service you received from Rob and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotPoor customer service as a managing agent
Acorn have been managing my property in London for a while and over the years there have been so many changes in managing agents, communication is not passed on. More recently in the past 6 months, when my regular property agent has been on annual leave Acorn have been unable to manage my property. In response to the below issue, whilst I appreciate the reply, the facts aren't correct as the ongoing issue has been closed without even considering my point of view. Acorn are unfortunately not wanting to rectify the situation. I will of course reach out to discuss it, as suggested. Thank you
Hi Charlotte. I am very sorry to read your review and your comments are noted and have been passed on the Head of Property Management. We have managed your property since 2017 and until recently, without issue. There was a communication issue earlier in the year which we apologised and compensated you for and then an issue that occurred this month which is being dealt with. If there are any other specific issues you would like us to investigate, please email customerservices@acorngroup.co.uk and we will do our best to resolve. Thank you.
5/5
TrustpilotMelisa from Acorn!
I called Acorn many times to resolve an on going matter with my tenants and Melisa Kurban handled the matter promptly and efficiently. I am pleased with the service as she was polite and concluded an issue that was taking months in a matter of days. I would recommend Melisa from the Dartford branch at anytime.
Thank you Sally for leaving us a review of your experience with Melissa and our Dartford office. We are really happy that you were pleased with the service you received. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotPositive perils of property buying
Many thanks to Harley from the Catford Acorn branch for all his responses to my questions and for helping me to make my move as smooth as buying a property can be.
Hi Kathryn, We're thrilled to hear that Harley from our Catford Acorn branch provided excellent assistance and made your move as smooth as possible. If you have any more questions or need further assistance, feel free to reach out. Thanks Customer Services
5/5
GoogleJackie Ray is charming, refreshing and very well informed
Dear Denby Hutchins Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAysel Ermis is a lettings Negotiator of…
Aysel Ermis is a lettings Negotiator of The Acorn Grop. She is efficient and trustworthy. She is friendly and does her duty well. I appreciate her very much.
Thanks Peggy for leaving a review of your experience. We are very pleased that you were happy with service you received from Aysel.
5/5
TrustpilotWe sold our house via Acorn Estate…
We sold our house via Acorn Estate Agents and would highly recommend this company. Charlie from Grove Park branch was helpful throughout the selling process and kept us updated with the progress of the sale. Thanks Charlie for your patience, help and guidance!
Thank you Miss Freipica for leaving a great review for both Charlie and our Grove Park office, we are pleased you were happy with the service provided
5/5
TrustpilotBest service you could ask for
I can’t thank Mark and Hayley and all of the team at Acorn Swanley enough! Always chasing on our behalf and updating us regularly. Buying your first home is tough as you have no idea what is supposed to happen but these two kept me sane throughout the whole process and I would recommend them to everyone! Thanks again!
Dear Sophie. I am very pleased that you were happy with the service you received from Mark and Hayley and thank you for leaving us with a review. If I can help further, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotA positive experience with Shirin
My experience with Shirin was amazing. This is my first time renting so of course I had plenty questions and needed everything explained in Laymen's terms. Shirin was extremely patient with me and guided me through the process which was much appreciated. I couldn’t have asked for better customer service. Thanks so much Shirin!
Thank you Renee for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Shirin and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleLangford and Russell helped us purchase our forever home and were excellent throughout the whole process. In particular, Steven Mullins was brilliant. Steven was extremely helpful, professional and always available to help us with any queries and keep us updated with everything. We are extremely thankful.
Thank you Samantha for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Steve and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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