Chancellors Chipping Norton reviews

★★★★★ 5/5

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I have used Chancellors for a while now and there have been some ups and downs but I have found that when you develop a working relationship with a named individual it makes a real difference In particular, Shannon Seymour has done an amazing job in trying to résolve recent issues. She has liaised closely with the tenants, us and the contractors making sure issues were resolved quickly and efficiently. She is courteous and really helpful. I should add that Charmaine Smith was also great!!

Evie · 13 October 2020

★★★★★ 1/5

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Well where do you start. Firstly this is not a reflection on the Sales team. They have been pleasurable to communicate with but little they can do in terms of letting. Office Manager????????? Who ? THE LETTINGS TEAM ARE A JOKE. TIMOTHY IN PARTICULAR!!!!! NO RESPONSE, LITTLE CORRESPONDANCE AND POOR COMMUNICATION. The background. A young couple apply to rent a property. The young lady is 28 weeks pregnant and looking to up size due to arrival and a growing family. Usual viewings etc takes place and an application is applied for to rent a property. All the paperwork etc is submitted and the couple await the response from letting team and landlord after compulsory checks are complete. During this period Chancellors are advising the couple to hand notice of termination to their current letting agreement with another landlord. They DO NOT take this advice until 100% the letting agreement is signed by all parties. This was a struggle as the letting team did not know a particular body part from their elbow. 15 Days after signed agreement an email is received from Chancellors informing the couple that the landlord has withdrawn. NO REASON OR EXPLANATION. JUST AN EMAIL. NO PHONE CALL FROM LETTING TEAM OFFERING ANY OTHER PROPERTIES OR ADVICE!!!!! JUST AN EMAIL. There is now a young couple 28 weeks pregnant having handed in their Notice to terminate soon to be homeless. GREAT WORK CHANCELLORS!!!!!!!!!!

David · 9 August 2020

★★★★★ 4/5

Google

Gracy was really helpful and accomodating in our search. She gave us space to view the properties in our own time and without pressure, she went the extra mile to organize a second viewing at the last minute when we still in the area which helped us find the house we were looking for. Unfortunately there was some confusion between head office and the local office and the head office service was disappointing but Gracy managed to sort the issues out.

Gordon · 20 March 2024

★★★★★ 1/5

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Chancellors asked several times to come and update the valuation on our property. We arranged for 1400hrs today. At 1410 nobody had arrived and so I called the office ….. 1st lie - I was told that I had cancelled the appointment by the lad who answered the phone, no I hadn't, why would I be ringing to find out where Chris was? 2nd lie - Oh we tried to ring you several times this morning to check you would be in......that's strange as I was in all morning and have no missed calls!! Its better to tell the truth than to try and come up with pathetic excuses which can be checked. I have told them I have no faith in them and to take me off their books. Very disappointing service after my wife and I spent hours tidying the inside and outside of the house.

Kev · 11 March 2020

★★★★★ 5/5

Google

Very responsive to all my questiins and requests for the viewings at my conveinience so you know that if you were selling a property or looking to buy , whatever your budget ....Aysha will put the work in on your behalf... very heloful and knew her stuff ...many thanks.

Susanne · 20 November 2025

★★★★★ 5/5

Google

I've viewed 3 houses recently with Aysha, and I have to say out of all the estate agents I've dealt with locally (I currently live out of area so am also reliant on their local knowledge), she has been by far the most helpful. She'd obviously really done her homework on each property, but also followed up promptly with any questions she wasn't able to answer there and then.

Jo · 20 April 2025

★★★★★ 5/5

Google

Fantastic experience. Aysha was friendly and professional. Our queries were answered, and any outstanding questions were emailed with full answers and transparency given.

Natalie · 20 March 2025

★★★★★ 5/5

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I was assisted by Amy Midlane and Leisa Copper to rent my new home and both have been fantastic from start to finish, super friendly, really helpful and kept in touch every step of the way checking in with me, making sure I understood everything. Leisa went above and beyond to help me get together everything I needed for the references and took time to make sure I could do everything I needed to before I move in. And Amy made sure everything went through without any issues. I've been really impressed and would definitely recommend Chancellors on the basis of this experience.

Sophie · 5 November 2019

★★★★★ 5/5

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I cannot say enough good things about Chancellors in general. We have been customers of theirs since 2003 and have always enjoyed excellent personal service from them. They have always gone that extra mile - that's why we've stayed with them so long and will continue to support them. Of particular note is the long-suffering and endlessly patient Mary Hughes who puts up with demanding clients such as ourselves! She really pulls out all the stops to make sure we secure the best options, and she is incredibly quick and efficient in dealing with issues. Thanks Mary for all your hard work. And well done to Chancellors in general for your excellent service. Here's to many more years.

Sonya · 19 July 2019

★★★★★ 5/5

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Omg, boiler broke down on the coldest day of the year. I spoke to Sarah, Courtney and Danny the gas engineer and had the most fabulous customer service ever. Danny facetimed me (bless him- had had to look at my morning face) after Courtney called him out and explained the issue. Danny talked me through it and I fixed it in ten seconds instead of him having to come all the way out. I am so genuinely pleased with this service. Thanks for coming to work today.

Dominique · 1 March 2018

★★★★★ 2/5

Google

We're buyers rather than sellers, and it's the first time I've been charged anything by an estate agent on the buy side! Chancellors charge £80 for an anti-money laundering check which most estate agents absorb. There's nothing we can do about this except post a review here in a bid to discourage the practice more widely. The staff we've dealt with are great and helpful, I should add.

Logan · 20 March 2025

★★★★★ 5/5

Google

Aysha was very helpful. Answered all my question and found out extra info about the property I was interested in.

Kseniia · 20 March 2025

★★★★★ 5/5

Google

I have recently sold my house through chancellors chipping Norton with Charlotte Kirk and with are first sale falling through Charlotte kept me informed and continued to get people through the door for an eventual sale highly recommend and Charlotte Kirk to :)

Fiona · 20 March 2024

★★★★★ 5/5

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Id like to thank our property manager Simon Butt for being so helpful every step of the way with our property. It is our first rented accomodation and the house was not ready when we moved in. Locks and windows did not work, the washing machine broke within a month and service men have been called out on around 4 seperate occasions but Simon was there with an answer as soon as we asked him for help and handled everything. If not for him then the whole sitation would have been so much more stressful but he was there replying to emails and calling repairmen as soon as we found a problem. Any problems were resolved within a week or two. Thank you for all your hard work, quick responses and for being a great support line for us!

Hannah · 14 September 2017

★★★★★ 1/5

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Dear Chancellors team. we are extremely disappointed with the situation which resulted from your negligence. We moved in to an apartment managed by you with a car park run by a private company. You were supposed to provide us with a parking permit for a space in that car park (as it is included in the rent) but you have not. As the move in date was Friday afternoon and we had to wait until 7pm for the cleaning company hired by you, we could not contact you about that issue over the weekend. There was nowhere else to park outside the premise so we parked where I was supposed to and received two parking tickets on separate days as a result of that. I called you about that fact and it took you a week and a half to provide me with a replacement permit. We felt that it is unfair for us to pay the fine since we had the right to park there. First we appealed to the parking management company trying to explain the situation and highlighting the fact that I had the right to park from day one… without any luck. In this case we expect you to refund us a total of 120 pounds for the parking tickets as they were a result of your negligence. When presented with our position in a telephone conversation your answer was - “We are sorry for the resulting situation but there is nothing we can do about that. You will have to pay it yourself”, without even explaining why! We don’t feel that is right. It was your responsibility to ensure that we receive the permit on the day of our move in. When we called about it being missing you were not aware of that and explained that it seems that the previous tenants did not hand it in. To our knowledge the apartment was made vacant on the 16th of June giving you two weeks to become aware of the missing permit. In any case we expected a higher standard from a large and renowned company like Chancellors and certainly better customer service. We sincerely hope that you will reconsider your stance on this matter and improve our perception of your standards.

Kamil · 24 July 2017

★★★★★ 5/5

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I've just had a successful letting with Chancellors in Sunningdate. I dealt mostly with Jenny Wintermeyer who was a pleasure to work with, friendly, polite and very well informed. Because we were pressed for time, they pulled out the stops to finish all the paperwork in very quick time and in a very professional manner. The team who answered the phone were also very polite and helpful, especially Kate and Lauren. [Sorry I didn't have the chance to speak with Fraser - I'm sure he would have been just as helpful.]

Connie · 24 November 2016

★★★★★ 5/5

Google

Excellent communication, efficient, friendly and trustworthy! Thank you Aysha for making our house purchase such an enjoyable experience.

Nina · 27 March 2025

★★★★★ 5/5

Google

I have had several recent viewings accompanied by Aysha from Chancellor's Chilling Norton. I would like to commend her on how helpful, informative and professional she has been at all times but also very warm and approachable and supportive …

Julie · 22 December 2025

★★★★★ 5/5

Google

The team at Chancellors were fantastic to work with, quickly securing a sale at the price we were targeting, and their service and support throughout the sales process was exemplary. This was particularly valuable as we were not living in the house and lived a long way away - 100% recommend

Huw · 20 August 2025

★★★★★ 5/5

Google

We recently viewed a property in Enstone and were hosted by Juliette Day. Following our reflections on the viewing, both of us were struck by how different she was to many other agents we had seen. Very friendly, informative but not at all pushy, she gave us the space to view the property whilst also offering thoughtful suggestions. Thank you for all your help.

Ellie · 20 March 2025

★★★★★ 5/5

Google

Julietta was exceptionally good. On time, knowledgable and very personable. An asset to Chancellor’s.

Philip · 20 March 2025

★★★★★ 5/5

Google

I was so impressed with the service from Chancellors in Chipping Norton, from the initial marketing advice provided by Simon, to the handling of the sale by Lilly. They went above and beyond to make sure the sale of my property was as stress free and smooth as possible and I would have no hesitation in recommending them to friends and family.

Lauren · 20 March 2025

★★★★★ 5/5

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I would like to say thank you to a five star team who have worked so hard to sell my house. They gave great feedback about my house to help highlight the good points. They were very supportive and treated me as if I was the only house on their books. So thank you to Patrick Tustian, Tom Peachey and Jan at the Chipping Norton branch. You have made a stressful time feel calm. �

Loraine · 27 October 2016

★★★★★ 5/5

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Brilliant service across the board. In particular Rachel Axton at Thameside has been more than helpful on a number of occasions and I cannot compliment her work ethic enough. She does indeed go the extra mile to make sure the job is done. In my own experience, things are nearly never straightforward, however Rachel has always made sure that everything is organised and try her very best to make sure the outcome suits everyone.

Laura · 1 November 2017