Trusted Agent profile
★★★★★
138 reviews across 2 platforms
21 Brook Parade, High Road, Chigwell IG7 6PF
Madison Fox's Chigwell office at 21 Brook Parade is rated 4.5 out of 5 across 138 reviews on two platforms, including 135 Google reviews rated 4.5. The 3 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Chigwell office, from every platform, shown as written. First names only.
5/5
GoogleWe dealt with Bronte Sheridan on our house sale and I cannot recommend her highly enough. Her personal attention and bubbly personality made the whole process so easy and stress free. I would have no hesitation in recommending Maddison Fox and especially Bronte.
5/5
Googlei have just completed on my house with maddison fox and i can't recommend them enough, Bronte was amazing and alwasy on top of everything and always upto date, very happy to recommend them.
1/5
GoogleNot very good experience. We have been listed with Madison Fox for over 2 months and only had 1 viewing. We might have blamed the market, except two flats in the same block as ours have sold in the last month (not through Madison Fox!). This estate agent seems to be purely reactive. We will be changing agents as soon as we come out of our 12-weeks agreement.
2/5
GoogleNice enough people but wasted a lot of my time. Never once suggested doing multiple viewings on one afternoon. Instead I had one or two individual viewings per week. Henry largely without any sales patter when prospective buyers were actually in the house. Sidney came and claimed she had never heard of Purple Bricks before. Had to move on and go elsewhere to sell my property.
5/5
GoogleFrom start to finish these guys were both personable and professional in making the whole process as stress free as possible. Would have no hesitation in recommending. Both Lester and Simon were always hands on. Our thanks to you both and wishing you only success for your future.
1/5
GoogleTerrible estate agents. Lack of communication, more concerned about hitting targets rather than helping people find a home. Vendor was persuaded to pull out of a deal with us, by them so they could sell for more money, and they didn’t have the decency to notify us. We had to call them. Disgraceful. Steer clear.NegativeProfessionalism
5/5
GoogleA big thank you to Bronte, Lester and Simon for a great service so far. The team are very knowledgeable on the area and continuously have shared the properties that meet our requirements filtering out anything that isn’t relevant. Thanks for your help team Chigwell! Highly recommended!
5/5
GoogleBronte Sheridan was an absolute pleasure to be liaising with over a personally stressful number of weeks/months. Bronte’s calm, kind, friendly, yet professional nature was extremely reassuring and comforting. Not only was Bronte punctual and responsive, she always made herself available for my many requests and queries.
1/5
GoogleThis is without a doubt the worst estate agent you could pick to sell your house. The are slow to upload your property, refused to cancel my listing when asked, would take a minimum of 2 days to reply to my emails, had 3 different people look after my listing and would not communicate with one another, so I had to update every time a new estate agent would attend my property. Would highly recommend you go with anyone else.
5/5
GoogleThis is my second time using Maddison Fox in recent years. I found that their customer service was excellent! Special thanks to Lester and Georgia who ensured that the selling process went smoothly. I would certainly use them for any future transactions.PositiveResponsiveness, Professionalism, Value
5/5
GoogleLester and Brontë were amazing. The lead up the exchange became very stressful due to people below us in the chain, however, Lester and Brontë kept in touch numerous times a day, reassured us and made the whole process as easy as possible. No phone calls were too many, no questions were too much. I really couldn’t have done it without them and would highly recommend their service with absolutely no hesitation. I hopefully won’t be moving again for many years, however, if I do, I wouldn’t go to anyone else. Can’t thank them enough!
5/5
Google• Excellent, professional customer service. We were impressed by the highly attentive and caring approach taken by Lester Schiffman, Bronte Sheridan and the entire team at Madison Fox. They were amazing! • The communication, and attention to detail through a stressful transaction was above and beyond what we expected and we would highly recommend them to anyone looking to buy or sell in the area. Their knowledge combined with industry insights and market trends provided great advice for our purchase. • They provided a friendly service and ensured that the entire chain was informed of progress and chased up and resolved issues as they arose. We’d like to say a huge thank you for your efforts!
5/5
GoogleI highly recommend everyone at Madison Fox at Chigwell. Throughout what can be a traumatic event - moving house - we were treated with care, respect and concern. On many occasions they went above and beyond their remit to ensure a speedy and successful outcome. for the sale of our house. I think I can safely say, our needs were always foremost in whatever actions they took. Many thanks to all the staff from Bronte, to Lester and to Aran, who worried more than we did. Byron & Jenny
5/5
GoogleBronte was a great help throughout the whole process! Thank you Bronte.
5/5
GoogleHave dealt with Bronte over a range of transactions. She has always been totally professional and is just a delight to deal with. I would highly recommend her.
5/5
GoogleVery good experience with Madison Fox Chigwell. Professional and friendly service throughout. Big thanks to Simon, Bronte and all the team for their prompt action and support throughout.
5/5
GoogleMadison Fox did a great job and I sold my house quickly and efficiently. Everyone there is helpful and friendly and Bronte was amazing 🤩 …
5/5
GoogleI'm interested in buying a house in the Chigwell area and I popped into Madison's and I was greeted by a lovely lady, I believe her name was Ella? Sorry if I'm wrong, but it was the most pleasurable experience with an estate agent yet. No hard sell or BS, just informative and helpful. I will definately being going back to organise some viewings with yourselves.....Thanks :)
Hi Dave Thank you for your kind review. You are correct, Ella is a member of our team :) We hope you were able to find something with us, and if not, we hope to be seeing you soon. Thanks again Madison Fox
5/5
GoogleLooking at buying our first home and Bronte and the team haven been unbelievable in helping us with our search. Strongly recommend!
5/5
GoogleI had a wonderful experience looking for my first home. They were so so helpful, especially Bronte and her team!
1/5
TrustpilotVery poor experience
Very poor experience. Arrogant and unhelpful and definitely not customer focused.
5/5
GoogleWe recently secured our beautiful new home from this absolutely amazing estate agents. The team here are Professional, friendly, responsive, and helpful at all times. Lester and Bronte in particular were brilliant going over and above the norm in helping us secure our purchase, even when faced with some difficult conveyancing hurdles. I cannot praise them highly enough for the support and care they provided to me and my family, they truly care about their clients. I have no hesitation in highly recommending them.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleDo not use at any cost. Terrible Company ruthless and underhanded not clear with their terminology. They will rip you off do not sign a finders fee without out understanding IT means you pay every year!!!
5/5
GoogleThe very best service from start to finish! I cannot rate the whole team at Madison Fox highly enough! Thank you !
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Madison Fox's Chigwell office has 138 reviews across two platforms: 135 on Google, 3 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Madison Fox is rated 4.5 out of 5 across all 138 reviews, and 4.5 out of 5 on Google from 135 reviews, checked 9 October 2026.
Madison Fox, 21 Brook Parade, High Road, Chigwell IG7 6PF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.