5/5
The team at Leaders State Agents were incredibly helpful, friendly and accommodating throughout the rental process. Their service was brilliant from start to finish, and they made everything so easy and straightforward. Highly recommended!

Trusted Agent profile · Chichester, West Sussex
★★★★★
311 reviews across 1 platform
3 Northgate, Chichester, West Sussex, PO19 1BA
Part of Leaders, see every office.
Leaders's office in Chichester, West Sussex, at 3 Northgate, is rated 4.5 out of 5 across 311 reviews on 1 platform, including 311 Google reviews rated 4.5.
Every review we hold for the Chichester office, from every platform, shown as written. First names only.
5/5
The team at Leaders State Agents were incredibly helpful, friendly and accommodating throughout the rental process. Their service was brilliant from start to finish, and they made everything so easy and straightforward. Highly recommended!
5/5
Our letting agent Tess Dent was fantastic from start to finish , my partners viewing experience was great & all our questions were handled promptly. Thank you very much leaders.
Thank you for your fantastic five-star review, great news Tess was able to assist your questions and provided a great service! Kind regards, Senior Lettings Manager - Annie Savage
5/5
Special thanks to Tess for her excellent support throughout the rental process. Friendly, professional, and a real asset to Leaders in Chichester.
Dear Danilo .cp, Thank you for the great review of our Leaders Estate Agents Chichester team. It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
Max has been really helpful in finding a tenant for our cottage. Max and the Leaders team have been great to deal with throughout the letting process. MJG
Thank you Michele for your kind review. Fantastic feedback and we look forward to assisting you on the management of your property Kind regards, Annie Savage, Senior Lettings Manager
5/5
Having never rented before and being very nervous about it, I can’t thank Marcie Simmons enough for making the whole process really easy. She was very professional and really easy to deal with, and I feel she went out of her way to ensure that everything went as smooth and easy as it could be. I would recommend anybody thinking of renting to deal with her, she made me feel like I was apart of a big family. I honestly can’t thank her enough.
5/5
Always pleasant and quick to try and help. Tino has been my point of contact.
Dear Ed, Thank you for your kind review of Tino, appreciate the feedback! Kind regards, Max Roger Lettings Manager
1/5
I been renting from leaders for 3 y. On the beginning with Charlotte as our manager was good until they change her for Tino, after the change its been a nightmare no communication no repairs done nothing. Costumer service is a 0. Today is our last day of renting thru them and thank God. We been told from few weeks that the checkout appointment is gonna be done today at 9am we call couple times and been told that Hanna is running late that she pick up the keys and is on her way. After an 1.5h we get a call that it's been a miss communication and the checkout appointment is tomorrow joke. Loosing our time for nothing. Worst experience ever. Do not recommend.
Dear Alicja Kawiecka, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
Tess was super friendly and get back to us quickly, she was a pleasure to deal with.
Hi Jasmine, Thanks for the great review! Appreciate the kind review. … More
5/5
Tino has been incredibly helpful and proactive throughout my tenancy. From the very beginning, she’s always been quick to respond, supportive, and ready to assist with anything I needed. She consistently went above and beyond to ensure everything ran smoothly, whether it was arranging maintenance for any issues we had or checking in to make sure any issues were fully resolved. I really appreciate everything she’s done, Tino has made the whole experience so much more stress-free and positive. Thanks!
5/5
As a first time landlord I can’t recommend this team enough! From the very first initial phone-call enquiring about their services they were friendly, personable, professional & knowledgeable. Emily, Annie and the team are the absolute dream team! So efficient & hard working. The entire process was so smooth and not at all stressful. Thank you so much!
Dear Jack Everson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
I viewed a property with Tessa & Tom recently and they were both so helpful, friendly and a pleasure to work with. I had recently moved back to the UK from living abroad and they took the time to give me some pointers and recommendations for the area which was really appreciated and added that extra personal touch to the viewing.
Hi Becky, thank you for taking the time to provide Tess & Tom a five-star review, particularly the great feedback. We wish you all the best in your new home. Kind regards, Annie Savage, Senior Lettings Manager
5/5
From viewing to moving in in 7 days, Tom who looks like he’s just out of school is a maverick!! Polite, friendly and goes out of his way to help. We spent the lesser of 5 mins during viewing after which we agreed on the property. Keep up the top service Team Leaders, Tom et al. Cheers!!
Dear Jezeem, Thank you for your kind review. I'm sure Tom will appreciate being a maverick! Looking forward to continuing helping during your tenancy. Many thanks, Max Roger, Lettings Manager
5/5
Rosie at leaders in Chichester has been amazing! me and my partner have just moved in to our first place together. She was lovely on viewing the property and kept great communication after the viewing. The build up to moving in was smooth and easy. Everything gets sent to you early and theirs no last minute changes. It was very stress free for our first time and we shall be using leaders again if we ever decide to move. thank you to all the team ! <3
Dear Coral Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Having managed our own properties for a number of years, we decided it was time to step back and to allow us more time for ourselves. Annie and the team at Leaders are extremely polite and efficient and all our communications have been prompt and concise. It is too early to comment on the maintenance and collection side of things but I have been very impressed so far and I have no reason to doubt that this will also be dealt with in the same efficient and professional way.
Dear Mike Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
Leaders Letting in Chichester is very much an incompetent bunch where no one communicates with one another properly which happened regularly, especially when checking out that is where it all fell apart, more on that later. During our stay, it was a bit of a hit-and-miss with communication with our property manager who would fail to reply multiple times and had to phone and got a blunt response and no follow-up after that call. Maintenance issues were resolved but be warned it can be a shock when you find that they don't remove their dirty boots when entering your property. And our final repair was for a faulty light switch which yes was repaired but it was bodged and the picture of the repair is attached to this review. On our exit, it was a smooth process despite people from the office failing to communicate with each other and accusing us of not returning the keys on time when we did ahead of time. The return of the deposit is still outstanding and we're given no response either via email or phone call in regards to this being resolved. Would I recommend Leaders Letting well I leave that up to you but I won't be using branch again.
Dear William Hawkes, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team
5/5
Darcy was great from start to finish. Warm and welcoming on first viewing and responded quickly to all queries. Great asset to the team!
Dear Dale, Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Kind regards, Max Roger, Assistant Lettings Manager
5/5
Chloe was very helpful in difficult market situation where the properties available were limited to very few and landlords were able to do a casting who they can invite to their rental property. Time was of the essence as after house sale was urging to find suitable accomodation and Chloes contacted us few times with the updates, was very knowledgeable aswell as helpful from start to finish with the whole process. Kind, professional and recommend leaders or individually Chloe is the person you like to meet when trying to rent property. 5*
Dear Sanna Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are very happy to have provided you with such a positive experience! Many thanks, Customer Care Team
5/5
We have used Leaders for property management for more than ten years. They find and check out tenants and manage the properties. Sarah Cawley is an ace property manager pro-active, friendly and full of good advice. Her colleague Tina Barnes is another property manager you can rely on to act quickly, effectively and to give good advice in a friendly way. Rosie Pullen is a very helpful colleague on the lettings side finding and dealing with new tenants in an enthusiastic and caring way.
Dear Clive, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
This is only the second time I have rented in the UK, having moved from South Africa 3 years ago. It is a very different experience, and having two cats does not make it easier! However, the team at leader have been easy to work with and, most importantly, transparent throughout the process. A shout out to Chloe who has been our point person and has been fab at communicating with us. Also to Annie who not only showed us the property, but also shared information on the new area we will now be calling home, which was much appreciated and very reassuring!
Dear Christie, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Darcy and Max were very quick, informative, helpful and responsive in finding my tenant. I definitely recommend the service provided. Many thanks!
Dear Lorenzo, Thank you for your kind review. We wish you a successful tenancy moving forward! We look forward to hearing from you soon. Kind regards, Max Roger, Assistant Manager
5/5
I recently began renting a property through Leaders, Chichester. Rosie and the rest of the team at Leaders, Chichester have been brilliant from the time of my first contact right through to me moving in. I was even given a small hamper as a housewarming welcome gift on my move in date which was so thoughtful and gratefully received. Thank you to Rosie and the team for all your help and kindness.
Dear Anthony Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Everything went perfect. Tess was professional and careful at each every step. Totally recommend Leaders, they are literally leading on the market.
Dear Nazgul, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
Tess was wonderful helping us secure a tenancy in our dream family home. Very helpful and very easy to work with :)
Dear Felicity, Thank you for your lovely review of Tess, I will pass on your words. Many thanks, Max Roger, Assistant Manager
5/5
Chloe Ludford has been very resourceful and of great help to us when we were searching for a flat: from being very patient with us while we were viewing, to answering our questions timely, to following up with us to check if we were progressing well until we successfully moved in. She handled the whole process very efficiently and professionally. We gratefully received her welcome gift during our moving-in day!
Dear Benard Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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