Trusted Agent profile Β· Chichester

King & Chasemore Midhurst Sales reviews in Chichester

4.3

β˜…β˜…β˜…β˜…β˜… Great

114 reviews across 2 platforms

West Street, Midhurst, GU29 9NQ, Chichester, GU29 9NQ

King & Chasemore's office in Chichester, at West Street, is rated 4.3 out of 5 across 114 reviews on two platforms, including 96 Google reviews rated 4.7.

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4.7 / 5

96

Reviews on Google

This office

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18

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Chichester office, from every platform, shown as written. First names only.

5/5

Google

We did all of our home rental searching from abroad and, tho no process is without hiccoughs, it was and a pretty smooth experience thanks to Sharon of K&. And when we arrived and got first sight of the apartment there were no surprises! 😁 A great Team πŸ‘

Darrell Β· 12 November 2022

Agent replied Β· 11 November 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I recently bought a new property through King and Chasemore. Liam was excellent throughout, allowing plenty of time for us to see the property on first and second viewings in a relaxed and unpressurised manner. He was patient and helpful in his approach, which made the buying experience very positive. Many thanks Liam!

Viv Β· 12 November 2021

Agent replied Β· 11 November 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

I’m happy to share my experience with king and Chasemore staff. They had provided me an excellent service regarding my letting. They all are very kind and helpful. Although I faced so many challenges during this letting they all stood beside me and helped me a-lot. There are no words to explain my gratitude towards them. Very quick in work too.😍😍😍😍😍 And also I must Sharon and Anthony always stop beside me for everything until last minute. They also sacrificed their time for my work to be done.

Thushara Β· 10 October 2023

Agent replied Β· 11 November 2024

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

Utter Disappointment

I stopped using King & Chasemore about 10 years ago, my property came up for rent again recently. I gave clear reasons why I stopped using them and they assured me they'd improved greatly, definitely NOT the case, nothing has changed in that time. My experience was impressive while they were chasing me to sign up and completely lacklustre afterwards, I’m completely annoyed with myself for trying them again, I was right in the first place. Complete lack of communication, one market report on the first week, nothing since. I had to chase them for feedback after viewings, said booked viewings that didn’t happen, 3 weeks without so much as a phone call. I informed them I’d rented the property & all I got was some cursory emails with very few words. I suggested a phone call on 2 occasions so I could give proper feedback but that wasn’t taken up. Having chased me so hard in the beginning & I was the person that chased and assured me they’d improved greatly I’d be very interested hearing about our most recent performance & the reasons why I’d never use them again. If I owned King & Chasemore & knew about this I’d be extremely disappointed. If I was employed as a trouble shooter there would be more than enough work to turn them around into a decent letting agent.

Jay Β· 30 March 2025

4/5

Google

Great service from the get go. My time scale was very limited and Sharon and the team went the extra mile to make it happened for me. Communication was superb and they still maintain the personal touch so often missing these days.

Kevin Β· 12 November 2022

Agent replied Β· 11 November 2024

Thank you for your lovely review. Best wishes, Lucy, Customer Relations.

5/5

Google

Liam Squire went over and above the call of duty in our recent transaction involving King and Chasemore. He was always available to deal with any queries in a very polite, human and reassuring manner. An absolute pleasure to deal with.

Guy Β· 12 November 2022

Agent replied Β· 11 November 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Ed - branch manager was so kind and helpful in verifying my elderly parents documents - they are pretty immobile and he couldn’t have been more accommodating when we visited the King and Chasemore office in Midhurst! Thank you!

Madeleine Β· 8 June 2025

Agent replied Β· 25 July 2025

Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

Great experience and instant response!!

I recently had the pleasure of working with Victoria C. (and someone else who I can't remember) for a property valuation, and I must say, the teams service exceeded all expectations. From the moment we began the process, Victoria demonstrated exceptional professionalism, attention to detail, and an impressive depth of knowledge about the property market. The valuation they provided was not only thorough but also well-explained, covering all aspects, including current market trends, comparable properties, and potential improvements that could impact the value. She took the time to walk me through each factor affecting the valuation, ensuring I fully understood the process and felt confident about their insights. What stood out most was the teams and Victoria's willingness to answer all my questions, no matter how small, and their ability to tailor their advice to my specific needs and goals. Their friendly and approachable manner made the entire experience stress-free and enjoyable. I would highly recommend the team to anyone looking for a property valuation or guidance in the real estate market. Thank you.

ADeen Β· 26 January 2025

5/5

Google

Couldn't recommend K&C Midhurst enough. After a very turbulent few months and multiple knock backs, Tony and Sharon didn't give up. Only when there was a time limit put on things, I began to lose hope. Tony came up trumps on a place and had me moved in within 2 weeks. The compassion, understanding and perseverance that they gave was second to none. I wouldn't look anywhere else, just fantastic. Thank you, team!

Morgan Β· 10 October 2023

Agent replied Β· 11 November 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

4/5

Google

Very friendly helpful team. Making my first rental a smooth and stressless experience

Mary Β· 10 January 2026

Agent replied Β· 10 October 2026

Thank you for your kind words! Our team strives to provide top-notch customer service and we're glad we could make your rental experience stress-free. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

From the moment of first contact We immediately new these guys were good , having bought and sold a few properties over the years we have in the past received awful service but King and Chasemore were fantastic and there service went above and beyond and nothing was to much trouble , all the sales staff were bought over to the property and new everything there was to know regarding the grounds out buildings and practical stuff like boilers etc so they always had a answer for a prospective buyer and took notes , our property was a Grade 2 listed so not the easiest to sell but they took an interest and had enthusiasm when showing people round.

Top Β· 12 November 2022

Agent replied Β· 11 November 2024

Many thanks for the fantastic 5* review and your kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

I was in an unusual position of being a local representative for a National Church charity which was selling a house which it jointly owned. Consequently, the sale had to be conducted under RICS guidance which follow Charity Law rules. As I was new to this process, there was a lot more proof required of the legal entity of myself and my position as representative. In addition, anyone interested in purchasing the property had to be informed of the legal delay in approving the sale. These complications were handled very well by King & Chasemore, making my life a little less stressful, given my role as go between them and the Church Charity trustees, solicitor and joint house owner.

Phillip Β· 12 November 2022

Agent replied Β· 11 November 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

1/5

Google

If I could give King and Chasemore Lettings no stars I would. They β€œmanaged” our property in Midhurst for several years and even before COVID was the excuse for everything, we had to remind them every time about property inspections, confirmation that the tenant had swept the chimney annually (as per tenancy agreement), rental arrears and issue of rental statements. At termination of our agreement, it took several reminders from us to confirm that the deposit they held had been transferred and keys returned. In fact, we were β€œmanaging” the property more than they were. We also have a let property in North London and as a direct comparison to King and Chasemore I would not hesitate in giving the London agents 5 stars for their excellent service.

Caroline Β· 12 November 2022

Agent replied Β· 11 November 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

We had an outstanding experience with Tony as our Lettings Manager. His professionalism, knowledge, and attention to detail made the entire rental process smooth and stress-free. He was always available to answer our questions and provided excellent communication throughout.

Mariah Β· 10 March 2025

Agent replied Β· 23 April 2025

Thank you for taking the time to leave us this great 5* review Mariah. Kind regards, Lucy, Customer Relations.

5/5

Google

The company in general was very good and helped us throughout our rental experience. We dealt with Jade who was very attentive and couldn’t have been more helpful.PositiveResponsiveness, Quality, Professionalism

Jonny Β· 12 November 2022

Agent replied Β· 11 November 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Superb service from Keith from the very start, right through to completion. His highly proactive approach found a buyer before the property even went onto the market, at the top price expected. He kept us fully informed at all times and gave an exceptional experience. I highly recommend.

Paul Β· 10 October 2024

Agent replied Β· 11 November 2024

Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Worst service EVER

Worst service EVER, and I am still paying a high price for going with King & Chasemore. I have never known such appalling and unethical service such as this. The practices employed here are off the scale. Over two weeks ago, we served notice on King & Chasemore after we found out they had been lying to us for months about the bottom end of the chain (sellers of flat trying to sell a property with cladding that did not meet the new H&S standards). Even after we found this out and served notice immediately on Monday 7th October (upon the advice of our solicitors), we were met with increased resistance from their staff who refused to accept our notice. it took all week, and we had to contact their area manager to finally get this sorted. However, today, we find that our property is still being marketed on rightmove. We have emailed them to ask this be taken down immediately but are met with radio silence. The sheer spitefulness and unethical business practices of this organisation is appalling. The emotional and pyshical toll this has taken on us cannot be put into words and I am disgusted with King & Chasemore since this is still ongoing, (after the notification period). Do not use these jokers under any circumstances, they have the moral compass of a child rapist.

Jennifer Β· 8 October 2024

5/5

Google

Brilliant service from Tony and Brooke in Lettings. Found us our new family home, supported us throughout the process from start to finish, always available at the end on the phone for questions. Made sure the house was cleaned and decorated before we moved in. Definitely recommend.

Kayleigh Β· 10 October 2024

Agent replied Β· 11 November 2024

Many thanks Kayleigh Green for the great 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Sharon provides a very friendly and thorough service from first viewings to dealing with all our tenancy enquiries. Especially dealing with urgent matters without delay. We feel very well looked after by King and Chasemore and because of their excellent personal and professional service would always go back to them. Sharon has made our recent move a great joy. Fabulous.

Marie Β· 10 October 2023

Agent replied Β· 11 November 2024

Thank you for your amazing 5* review and your kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

I had the best service from Tony and Brooke! Nothing was no problem, reassured, honest throughout the whole process! I will be forever grateful for them. Thank you! Extremely professional and down to earth! I would highly recommend King and Chasemore

Nicola Β· 10 October 2024

Agent replied Β· 11 November 2024

Nicola Cloud thank you for the fantastic 5* review and recommendation. I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

Chichester branch

Chichester branch. Terrible customer service, clearly more about the money rather than advising as to what would actually result in a quick sale. Was told a potential viewer was "a bit bonkers" and was more or less forced out of our home 15 mins before another viewing as they had turned up early. Wasted 3 months. And now, despite REPEATED requests, they still can't pick their board up (even though we have sold via another agent). AVOID. AVOID. AVOID.

Dean Β· 22 March 2024

5/5

Google

Jade West was hugely professional, great with follow up and friendly. Highly recommend her and her agency.PositiveProfessionalism

Stephanie Β· 12 November 2022

Agent replied Β· 11 November 2024

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

1/5

Google

I have used this agency for several properties. Things seem to be going downhill in the past few years, deadlines are never met, maintenance issues are slow to be managed, property visits are rarely conducted. Always an excuse or colleagues pass the buck. I have to chase every aspect of our rental. Be cautious.

Jo Β· 10 October 2023

Agent replied Β· 11 November 2024

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Sharon has been fantastic in helping me secure a rental property . Each step has been explained to me in a professional but friendly manner. I can’t fault the service I have received and if I could give more than 5 stars I would .

Jacqueline Β· 12 November 2022

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read King & Chasemore's Google reviews
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