Every review we hold for the Chichester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleKing and Chasemore Midhurst is a busy, small agency but the manager and the staff are committed to great customer service. I was as pleased with their approach to the sale of my property last year as I had been when I purchased the house in 2012. I was kept well informed and up to date with the results of viewings and the situation of possible purchasers. The right person came along on a very wet Saturday afternoon and it was obvious the viewer was interested. I was not surprised when an offer came and the agency dealt with matters utterly professionally. When delays occurred with my inward purchase they were able to find out details of the reasons for the delays that I was not able to get and this gave me comfort. I cannot rate them highly enough.PositiveResponsiveness, Quality, Professionalism
Jane · 12 November 2021
Agent replied · 11 November 2024
Thank you for the excellent 5* review and your kind words. Kind regards Lucy, Customer Relations
★★★★★ 5/5
GoogleI have used King & Chasemore estate agents in Midhurst for many years as both a landlord and also to purchase and sell property. The company is always very professional and understanding to individual client needs. This has been especially true over the last year as the agency has kept up to date with all protocols, not only creating a safe environment but also keeping clients updated and informed, whilst maintaining a professional service. There is always a welcome smile and friendly team whenever you go into the office. I have no hesitation in recommending this company.
Lizzie · 12 November 2021
Agent replied · 11 November 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotExtremely poor service and complete lack of professionalism.
An agent came out to carry out a property valuation. After the visit, no valuation was ever sent, and there was no follow-up of any kind. I waited, chased, and eventually emailed a formal complaint about the lack of communication and service.
That complaint was also ignored.
If this is how King & Chasemore treat prospective vendors at the very first stage, it raises serious concerns about how they would handle an actual sale. Basic courtesy, communication, and accountability appear to be missing entirely.
I would strongly advise anyone considering using this branch to think twice. Estate agents are entrusted with people’s most valuable assets, being unable to even send a valuation or respond to a complaint is simply unacceptable.
AC · 26 January 2026
★★★★★ 5/5
GoogleTony and Brooke were kind, helpful and reassuring throughout the whole moving process, going above and beyond to make sure everything was smooth and seamless from start to finish. Nothing is ever too much hassle and I felt really informed …
Peter · 14 October 2024
Agent replied · 11 November 2024
Thank you for your 5* review Peter. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBrooke was so helpful in helping me navigate through the process. With Brooke, the process was very seamless. Not forgetting Tony who took it upon himself to show me around and helped me with making a final choice. Thank you Brooke and Tony
Anthonia · 27 July 2024
Agent replied · 11 November 2024
Thank you for your terrific 5* review anthonia oderhohwo. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleIf you are a Tennant renting, DO NOT USE.
The managing agents are terrible.
I moved into a poorly cleaned flat, had to pay out of my own pocket to make good. Management requests were rarely followed up. Then they did not return my deposit or confirm any proposed deduction amount despite almost 3 months passing.
Sophie · 10 October 2025
Agent replied · 17 October 2025
We are deeply sorry for the negative
experience you had with our company. We take all feedback seriously and we
appreciate you bringing this to our attention. Please email me at
EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards,
Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe purchased a house through King & Chasemore this year, with the purchase handled by Liam Squire, and I couldn't rate them more highly. Liam was always available to answer any queries and went above and beyond the call of duty in providing information and reassurance. They were very professional but also genuinely friendly and kind and not at all like the typical estate agent image! Would definitely recommend them to anyone.PositiveResponsiveness, Quality, Professionalism
Aneyeforthings · 12 November 2021
Agent replied · 11 November 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAt the beginning of the year we bought a house being marketed by King and Chasemore. All the staff members were excellent, but we dealt mainly with Lorna who was just brilliant at liaising between all the different parties. Moving is always a difficult time but Lorna's warmth and professionalism made all the difference.
Alan · 10 October 2023
Agent replied · 11 November 2024
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCan’t thank Tony enough for his help finding a rental property in such a short period of time. He’s always there at the end of the phone to help with anything. Absolute star.
Shelley · 10 October 2024
Agent replied · 11 November 2024
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMe and my partner have been dealing with Anthony Ravensdale. He has been absolutely amazing. I enquired for a one bedroom flat and he done everything he can to get us into a 3 bedroom. Within less than a week we have a move in date and are …
Charlotte · 14 October 2025
Agent replied · 9 April 2025
Thank you for taking the time to leave us your 5* review Charlotte! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDuring the time it took to find a buyer and sell our late mother’s flat we were lucky to have the support and total professionalism of Amy Tripp. She made sure at all times that we were kept in the loop and drove things along when the chain …
Valerie · 14 October 2025
Agent replied · 25 July 2025
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI registered with Jade many months ago now, I found her to be extremely professional and courteous each time that we spoke which actually was every week to update me on the market and to establish if my circumstances had changed. If only all Estate Agents were as organised and as proficient as she was. Thank you Jade.PositiveProfessionalism
AMANDA · 12 November 2022
Agent replied · 11 November 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBrooke at King and Chasemore Lettings was extremely helpful, friendly and did as much as she could for me.
I hope to deal with this company in the future as the service was outstanding!
Rebecca · 12 June 2024
Agent replied · 11 November 2024
Thank you for your kind words, Rebecca! We are delighted to hear that Brooke provided you with outstanding service. We look forward to the opportunity to assist you again in the future.
★★★★★ 5/5
GoogleWithout meaning to copy previous reviews I seriously cannot write anything negative about Sophie or Tony. From the moment I met Tony at the property for the viewing and Sophie on move in day absolutely nothing has been too much for them…..I …
Hannah · 14 October 2025
Agent replied · 9 December 2024
Hello Hannah,
Thank you so much for your wonderful 5* review! We're thrilled to hear that … More
★★★★★ 5/5
GoogleTony and Brooke were very helpful and knowledgeable about the properties they had on offer. We found their help made the move less stressful
Gerald · 10 October 2024
Agent replied · 11 November 2024
gerald elliott thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBrooke and Tony were extremely helpful to me all through the process, from finding the house to moving, I would highly recommend them .
Linda · 10 October 2024
Agent replied · 11 November 2024
Many thanks Linda for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFollowing a disastrous flood at our home, while we were away on holiday, we were looking for alternative accommodation. We called in to King and Chasemore and were introduced to Anthony Ravensdale. We were treated very professionally, …
Anthony · 14 October 2025
Agent replied · 25 July 2025
Thank you so much for your kind words! We are glad that we were able to provide you with a suitable rental property and handle the entire process professionally and effectively. We appreciate your trust in us and are always here to help in any way we can. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotNot honest
This agency happily rents furnished student accommodation and misrepresents properties on it's website. Specifically, advertising a property with a furnished double room to my son and charging accordingly. On discovering the room in fact had a single bed their response to him was it could in theory fit a double bed if he wanted to buy one. Perhaps he could put it in, somehow store the landlord's bed for the duration of the tenancy, take the double bed with him when he left etc. This is both deliberate misrepresentation and exploitation of students. Steer clear and don't trust anything they say.
John · 29 June 2025
★★★★★ 5/5
GoogleWe did all of our home rental searching from abroad and, tho no process is without hiccoughs, it was and a pretty smooth experience thanks to Sharon of K&.
And when we arrived and got first sight of the apartment there were no surprises! 😁
A great Team 👍
Darrell · 12 November 2022
Agent replied · 11 November 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently bought a new property through King and Chasemore.
Liam was excellent throughout, allowing plenty of time for us to see the property on first and second viewings in a relaxed and unpressurised manner. He was patient and helpful in his approach, which made the buying experience very positive.
Many thanks Liam!
Viv · 12 November 2021
Agent replied · 11 November 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleGreat service from the get go. My time scale was very limited and Sharon and the team went the extra mile to make it happened for me. Communication was superb and they still maintain the personal touch so often missing these days.
Kevin · 12 November 2022
Agent replied · 11 November 2024
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotUtter Disappointment
I stopped using King & Chasemore about 10 years ago, my property came up for rent again recently. I gave clear reasons why I stopped using them and they assured me they'd improved greatly, definitely NOT the case, nothing has changed in that time. My experience was impressive while they were chasing me to sign up and completely lacklustre afterwards, I’m completely annoyed with myself for trying them again, I was right in the first place. Complete lack of communication, one market report on the first week, nothing since. I had to chase them for feedback after viewings, said booked viewings that didn’t happen, 3 weeks without so much as a phone call.
I informed them I’d rented the property & all I got was some cursory emails with very few words. I suggested a phone call on 2 occasions so I could give proper feedback but that wasn’t taken up.
Having chased me so hard in the beginning & I was the person that chased and assured me they’d improved greatly I’d be very interested hearing about our most recent performance & the reasons why I’d never use them again.
If I owned King & Chasemore & knew about this I’d be extremely disappointed. If I was employed as a trouble shooter there would be more than enough work to turn them around into a decent letting agent.
Jay · 30 March 2025
★★★★★ 5/5
GoogleLiam Squire went over and above the call of duty in our recent transaction involving King and Chasemore. He was always available to deal with any queries in a very polite, human and reassuring manner. An absolute pleasure to deal with.
Guy · 12 November 2022
Agent replied · 11 November 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEd - branch manager was so kind and helpful in verifying my elderly parents documents - they are pretty immobile and he couldn’t have been more accommodating when we visited the King and Chasemore office in Midhurst! Thank you!
Madeleine · 8 June 2025
Agent replied · 25 July 2025
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
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