Henry Adams 6 Villages reviews

★★★★★ 4/5

Trustpilot

Alex at Storrington Branch - Fabulous!

I found Alex Bush of the Storrington branch to be most helpful and genuine. I think he was as excited about my fresh start as I was! On the same day he discussed the applications with the landlord, I found out within hours of the decision that I had been picked. They were also very accommodating when I asked to move forward my moving date by a couple of days. The only negative feedback I have is that I received no communication regarding the status of my application when Alex was on leave. I also found it quite difficult to get through to the Lettings team, although I understand they may well have been out doing viewings at the time.

Janine · 26 December 2024

★★★★★ 1/5

Trustpilot

I am writing this review to express my…

I am writing this review to express my utter distaste and disbelief at the customer service I have received from this business. I recently enquired regarding an apartment which had been advertised by your team on Rightmove and which I was very interested in renting. Therefore I called your team immediately to arrange a viewing. I managed to secure the first viewing of the apartment within the earliest time slot. Once this was arranged (as it was days in advance of the viewing appointment) I had time to think it over and didn’t want to take the chance of losing this property so I once again communicated with your team to see whether I could put an offer in without viewing the apartment as I was happy with the photos posted on the site. I was told that it is not possible and that I need to view the apartment first. After viewing the apartment I spoke to your office immediately to put in an offer and I even went over and above the asking price to secure the property. I was told my offer will be put through to the landlord and I would get an answer the following day. The following day, I had heard nothing, no communication whatsoever so once again I rang your office around midday to ask for an update. I was told the person dealing with it was not in that morning which is why there is a delay but he would get back to me in the afternoon. There was still no communication. I called the office again at around 3:30pm for an update after the flat status had miraculously changed to ‘let agreed’ online. I was then informed that the status was updated to stop further enquiries but they’ve not come to a decision yet but someone will call me back by the end of day (6pm). I can’t help but think that this is not true as every time I communicated it seemed like I was bothering them and was an inconvenience asking for an update on my offer when I was promised a call that day. All I wanted was an update! Fast forward to 5:30pm I call again and was told that a message has been passed for someone to call me back urgently before 6pm. I didn’t receive any call, as expected. The following morning I hoped someone would get back to me first thing having passed the message the following evening… but no call once again. I then called up at 10:45am to be told “We’ve just taken a holding deposit and unfortunately the landlord did not choose you. We were actually about to call you right now!” (Hmm, sure). I wasn’t given any other information and the lady on the phone rushed to end the call but said they would call me back if anything changes. In my humble opinion, they had already earmarked this property for somebody else prior to the viewings. After having to call up 4 times for an update I don’t believe anyone will contact me. I have provided my phone number and email also but I seem to be ignored. I work in a very similar industry and I understand things can get busy, however ignoring someone for over 24 hours and then to be bluntly told their application did not go through is quite rude and disrespectful. Total waste of time and terrible communication. Avoid this letting agency at all costs.

Adrian · 17 February 2023

★★★★★ 5/5

Trustpilot

Thank you Jessica

Being a more mature person I am not technically minded so the thought of having to complete forms online was completely daunting for me but with the help of Jessica I found renting a property through Henry Adams so easy, Jessica helped me through every step from viewing, filling out forms on the internet and just being there to support me and answer all my questions. I am now looking forward to moving into my new home.

Lynda · 6 August 2025

★★★★★ 5/5

Trustpilot

Henry Adams have looked after the…

Henry Adams have looked after the letting of 8 flats for us for about 7 years and they have done an excellent job. Sophie and her team are very professional and helpful always going the extra mile to help the transition between tenants as smooth as possible.

Customer · 20 December 2025

★★★★★ 5/5

Trustpilot

Good experience!

Alex was very good and made our transition to becoming first time tenants seamless. Honest and easy going and helpful to the end.

Isla · 18 June 2026

★★★★★ 5/5

Trustpilot

I would like to say how brilliant James…

I would like to say how brilliant James is in the Bognor branch of Henry Adams.Had a problem in the property.Spoke to James about the problem.Hr was straight onto it and is now being sorted.He s very helpful,friendly,polite and professionel

Mrs · 3 February 2026

★★★★★ 4/5

Trustpilot

I viewed and secured a rental property…

I viewed and secured a rental property in March and Alex and the team were fantastic! From start to finish, the communication was timely, support and information really clear. Highly recommend using Henry Adam's

Sarah · 22 March 2026

★★★★★ 5/5

Trustpilot

Thank you to Alex and the team for…

Thank you to Alex and the team for making everything run so smoothly. From when we first viewed the property to moving in you have been nothing but helpful and totally professional ..you made the whole process a pleasure for us

Mrs · 2 December 2024

★★★★★ 5/5

Trustpilot

We have recently started renting from…

We have recently started renting from Henry Adams Storrington. They have been amazing right from the start. I can’t thank Alex enough for dealing with everything so quickly, professionally and with such a kind caring attitude. Responds very quickly to any query, and gives complete peace of mind. 5 stars isn’t enough, I would highly recommend Henry Adams in Storrington, they care about you as a person and are just outstanding.

Nicola · 18 February 2023

★★★★★ 1/5

Trustpilot

This was not a positive experience for…

This was not a positive experience for us. Although communication was polite, there was no real assessment of our situation. After explaining that I have rented the same property for over 15 years with a perfect payment history, the focus was placed almost entirely on rigid criteria such as requiring a UK guarantor or 6, 12 months’ rent upfront. As a result, there was no realistic way to proceed, despite our long-term stability and full-time employment. While I continue to receive automated property listings, there was no meaningful support or willingness to consider our circumstances on an individual basis at the time we actively needed help. This approach may work for applicants who fit a very narrow profile, but for long-term, reliable tenants with real-life situations, it felt inflexible and discouraging.

Grazina · 12 February 2026

★★★★★ 5/5

Trustpilot

I think I'm satisfied overall

I think I'm satisfied overall. Special thanks to Talia Batson for her help and quick handling.

Mr · 15 May 2026

★★★★★ 5/5

Trustpilot

Henry Adams Storrington Were Amazing

James, Alex and the rest of the Henry Adams Storrington team have been fantastic. Incredibly communicative, forthcoming with nuances and made the entire process as simple as it could be.

TroyL · 23 May 2026

★★★★★ 1/5

Trustpilot

Be careful when moving out

They were great when moving in but when it came to moving out tried to make outrageous claims from the deposit and then quickly backed down when it went to dispute. Take lots of photos and evidence would be my advice!!!! Also left us 5 days with water coming through the ceiling!!

Samantha · 21 November 2025

★★★★★ 5/5

Trustpilot

I have recently rented a property…

I have recently rented a property through the Storrington branch. The whole process went exceptionally smoothly and Alex and the rest of the staff could not have been more helpful. All my questions and queries were dealt with quickly and efficiently.

Julie · 18 February 2026

★★★★★ 5/5

Trustpilot

Henry Adams Letting Agent for property owners

I have used Henry Adams Letting Agent at Storrington for approximately 12 years for the letting and finding of new tenants for my property. Recently my flat was vacated. Alex Bush of the Storrington office speedily found new tenants. During the last few months Alex has been most helpful, friendly and efficient at the same time professional. Along with the manager James Riley they provide a well organised ,competent and caring team that I would highly recommend without any hesitation.

MAB · 25 March 2024

★★★★★ 1/5

Trustpilot

Prospective sellers

Prospective sellers, should Avoid at all costs !As a prospective Buyer I contacted via email Henry Adams regarding a property in Cambridge Ave, West Wittering, Chichester.I received a response from someone named Jane, who had 0 customer care skills!I politely asked if I could have a virtual viewing, I explained I was currently in the US, having sold my UK property 9 months previously, therefore a Cash Buyer able to proceed immediately without a Mortgage.The employee Jane rudely responded with a No, we don’t do virtual viewings.It’s a fairly normal practice with other agents, and a really straight forward procedure.Since the property had been on the market sometime, others in same area selling fairly quickly, I asked Jane if there had been any offers?Her response was they would NOT accept offers unless I viewed the property.Many people relocate around the globe, it’s not a legal requirement to personally view a prospective property, therefore I’m unclear why as a British Citizen, with cash Funds from the sale of my UK property, I was told should I want to make an offer it would be unacceptable??I asked some usual questions about the boiler’s age etc, the reply was also belligerent lacking in finesse, not to mention ignorant.It appears Henry Adams feel they are doing everyone a favour, including the prospective Buyer.The employee Jane had 0’proactive skills, did she offer to try a find the property information I requested? No.After numerous other emails from myself trying to facilitate a virtual viewing from Henry Adams, I was told Manager had finally agreed to a send me a pre recorded viewing.One that I would be unable to interact with, or indeed ask questions.I Never received this video.Suffice to say the property is still for Sale?I was also told by the same Henry Adams employee, whilst the rest of the UK property market is in a slump, Henry Adams have a thriving property market.Clearly Henry Adams of Chichester are arrogant and delusional.My advice is stay Clear if you are thinking of marketing your property with this Company.

Liza · 17 December 2024

★★★★★ 5/5

Trustpilot

Totally On The Ball

Brilliant! From start to finish, the team at Henry Adams made the sale of my mum’s house so easy. They arranged for the EPC, chased solicitors, gave me clear and regular updates and gave me contacts to get things sorted.

Mr · 18 February 2026

★★★★★ 1/5

Trustpilot

I would give less but it's not…

I would give less but it's not possible, my best advice is to stay away from this agency, from the deepest of my heart

Margaret · 4 June 2026

★★★★★ 5/5

Trustpilot

Dealt with roxy at Bognor branch …

Dealt with roxy at Bognor branch helped me find a lovley home in felpham, only had a week or so to find a place as I had sold mine and I was lucky enough to get it because of her me and the kids love the house .Also thank you to Rachel with all my questions! Big thank you guys!

Emma · 28 February 2023

★★★★★ 1/5

Trustpilot

Avoid

My experience with this agency has been nothing short of terrible. Every person who showed me properties looked like they would rather be anywhere else. No interest, no motivation, and often giving incorrect information. The level of incompetence was obvious from the very first visit.

Henry · 3 December 2025

★★★★★ 1/5

Trustpilot

Unauthorised viewing and delayed deposit return

I had a very poor experience with Henry Adams during the end of my tenancy.

Adrian · 24 July 2026

★★★★★ 5/5

Trustpilot

Middleton on Sea Henry Adams team…

Middleton on Sea Henry Adams team changed my view of estate agents! From the outset they were efficient and kind. Through to the post sale they never stopped being supportive. I say team, because all of them were on the sale. Not once did I ring up and get passed off because the main contact was unavailable. They all took interest and worked together from start to finish. Even post completion they continued to help! A great an positive experience...and a quick sale!

Catherine · 20 September 2024

★★★★★ 5/5

Trustpilot

Bognor Regis Sale team are fantastic - Highly Recommend

We have recently sold our property in Bognor Regis with Henry Adams and I can’t recommend them highly enough.

Customer · 5 June 2026

★★★★★ 5/5

Trustpilot

Henry Adams are fantastic!

We cannot recommend Henry Adams highly enough. They were kind, thoughtful, patient, so efficient and quick to respond and act on our behalf. We have the house of our dreams and owe it all to Charlie. Matt has been wonderful at answering all our questions now we are moved in. We are over the moon.

Nikki · 28 February 2023