Henry Adams 6 Villages reviews

★★★★★ 1/5

Trustpilot

Avoid this incompetent Letting Agent

After 9 years of renting, 5 different properties, the stupidity of this Agent is off the charts! After viewing a property last year, during the viewing, the Agent told us it was being decorated by the Landlord. Upon agreeing to rent the property we were then told it was not being decorated, we proceeded on the sole basis that we would decorate the exceptionally tired property as it was in a prime location with massive potential not being realised. Out time our cost, we accepted that. This was confirmed by the Agent by email. Upon moving in, the property was not cleaned at all, it was filthy and left as the last Tennant has moved out. Upon complaining about this and the state of decoration, it was again confirmed by the Agent that we had permission to decorate. We only actually stayed one year, certainly improving the property to no cost to the Landlord. We are now entering a dispute with the TDS over the Agent refusing to refund our deposit because we did not have permission to decorate, even though we have 3 emails confirming we did from the same Agents?! I am confident we will get our money via the TDS, if not we will certainly pursue every legal channel possible. Beware, this letting agency is by far the worst we have dealt with. Read other reviews of similar scenarios on here, these are facts, not stories. Our tenancy finished 12 days ago, monies will be delayed for god knows how long whilst we enter the submission of evidence phase and then adjudication. This company is totally incompetent, nothing short of a scam. I would advise, no matter how nice the property, use a respectful Agents....not this one! Lesson learnt, ensure everything is put in writing, you'd think that would help, appears not with this Agent!!!

Robert · 12 March 2026

★★★★★ 5/5

Trustpilot

I recently was looking into a property…

I recently was looking into a property in the barnham area, but due to other viewings and properties closer to my area I turn it down however they’re estate agent/trainee Ryan was most brilliant with his communication and friendly manner made me feel welcomed, Listen to and respected. I very much appreciated the customer service and helpfulness. Please use these estate agents in the future, as they will help you with every single need you have to fill your satisfaction.

Todd · 3 March 2026

★★★★★ 5/5

Trustpilot

Selsey branch of Henry Adams.

Both Lesley Anne and Kevin were both very friendly and professional at the Selsey branch. They were very approachable and quickly sorted out any problems i had, as It was the first property i had bought and they explained anything to me that i didnt understand. They had a good sense of humour too. I would thoroughly recommend the Selsey branch of Henry Adams.

Harriet · 1 July 2026

★★★★★ 5/5

Trustpilot

Storrington

Alex and James have been so incredibly helpful and made our move so smooth despite some issues with rightmove which were out of their control! Alex answers emails so quickly and is so always so happy and ready to help. Any questions I have or any problems I’ve needed fixed he has sorted them immediately! He really is a credit to Henry Adams! James is equally as helpful, I’ve been so grateful for their support throughout the whole process!

Katie · 5 September 2026

★★★★★ 5/5

Trustpilot

I used the Selsey branch and living in…

I used the Selsey branch and living in Cheshire everything I did was from there so with the wonderful help from Kevin and his team there it made what could have been a difficult process into a smooth property sale. As I was a trustee of the property and knew very little about it the staff helped so much with the looking after of the property until the eventual sale. I cannot recommend them enough. thank you

Millie · 13 October 2025

★★★★★ 1/5

Trustpilot

After 12 months as a tenant with Henry…

After 12 months as a tenant with Henry Adams I have to saddly change my review to one star. I will never come back as a client. Henry Adams will do everything they need to take money from your desposit. They will ignore your arguments and strictly follow their procedures. They will create fake problems like broken oven handle when the oven has not been used for 12 months. After I sent them check in and check out photos they just cleared that point from their summary without any word that they were wrong. Henry Adams and their property managers do not care about your needs. They just want your money. I replaced dirty, limescaled and old shower handle and they wanted me to pay for another one on check out! When I sent them check in / out photos they just cleared that point from the list again! No single word, no understanding, no sorry. I understand that they are just a link between The Landlord and the tenant but they forgot I was also their client and I should be treated with respect and I could not feel comfortable and satisfied when they try their best to take my money from deposit and after my explanations and propably when they realised that I am not an idiot they cur their list to minimum taking £170 for proffessional cleaning. After dealing with them I was so upset that I gave up however in my opinion the property has been cleaned and if anybody wanted to take close zoom in photos of light switch with dust on top everybody could do that. I was very dissapointed how the problems were resolved by Matthew - property manager during the tenancy. Problems with washing machine, paint coming out from the wall etc. No care just strict and simply information. I was waiting 2 months for the problem with paint was resolved. I even do not want to mention that on check in they did not come to the property with me and they did not give me one key so I ended up standing outside and waiting for them to bring the key. There was no information given about the code to open thw bin area so I had to send email. There was no parking permit given so I had to come back to their office. Henry Adams Chichester - never again.

Adam · 6 August 2025

★★★★★ 5/5

Trustpilot

Big thanks to Chrissie and all at Henry…

Big thanks to Chrissie and all at Henry Adam’s for helping in my search for a retirement flat here in Chichester. So professional and everything worked out so well both sellers and buyers. Moved in just before Christmas and now well settled in. Thanks again Chrissie for your help.

Nick · 19 January 2026

★★★★★ 5/5

Trustpilot

Henry Adams have managed our property…

Henry Adams have managed our property for 5 years. They are excellent in sorting out maintenance problems immediately and sending regular full detailed inspection photos and reports of our property . Alex Bush has been excellent in advising us and finding a new tenant. He gets back to emails immediately and we have really appreciated his advice and guidance.

Sian · 29 September 2025

★★★★★ 5/5

Trustpilot

we had a lovely experience dealing with…

we had a lovely experience dealing with the Henry Adams office in Storrington, it was not an easy purchase due to multiple reasons but the staff and the sellers kept the faith and we got our dream, so thankyou to all there especially Christina

Neale · 30 November 2025

★★★★★ 5/5

Trustpilot

Great service from the Storrington team

We recently rented a property through Hentry Adams Storrington. From start to finish Alex and James made the whole process feel straightforward and stress free, a very different and much more pleasant experience than when we rented through one of the big chain Estate agents a few years ago! Both were (and are) easily contactable and a pleasure to deal with; helpful, courteous and informative. I would highly recommend Henry Adams Storrington, without any hesitation, to anyone looking to rent a property.

Ann · 18 June 2024

★★★★★ 5/5

Trustpilot

I recently had some changes that needed…

I recently had some changes that needed to be made to my current tenancy and Alex was great in helping me with my many questions. He responded efficiently to my emails and was always helpful and kind.

Hannah · 30 July 2026

★★★★★ 5/5

Trustpilot

A great experience.

We had a really smooth experience with Henry Adams. Alex Bush managed our letting from day one and I couldn’t have asked for a better person to do so. Alex really reassured us through every step, kept us informed on all updates and we are so pleased that Henry Adam is our letting agent. I’d definitely recommend them to anyone looking for a smooth and enjoyable move. We are so pleased with our new home and extremely thankful to the team. Thanks again guys!

Kayleigh · 27 February 2024

★★★★★ 5/5

Trustpilot

10 stars for Kev!

We brought through Kev at Henry Adams, Selsey. Absolutely incredible service from start to finish. Kev was a delight the whole way through. The care throughout was better than we have ever experienced. Kev kept us informed better than the estate agents we sold our property through! Thank you for being amazing.

Scarlett · 10 March 2026

★★★★★ 5/5

Trustpilot

Henry Adams were excellent with the…

Henry Adams were excellent with the sale of my bungalow. Friendly, approachable, helpful and efficient in every way. Amy and Ella were brilliant. Highly recommend.

Lynda · 19 January 2026

★★★★★ 5/5

Trustpilot

Henry Adams Bognor …

recently rented a property through Henry Adams, and the experience was smooth and professional from start to finish. The team communicated clearly at every stage, from booking the viewing to completing the paperwork, and they were quick to answer any questions I had throughout the process. Move-in was well organised, and the property was handed over clean and in good condition. Since moving in, any small issues have been dealt with promptly, and I’ve appreciated how approachable and helpful the staff have been. Overall, Henry Adams made renting straightforward and stress-free, and I would happily recommend them.

Samantha · 9 November 2025

★★★★★ 5/5

Trustpilot

Fantastic from start to finish

Fantastic from start to finish. A very big thanks to Alex Bush who answered all our questions.

MD · 14 March 2026

★★★★★ 1/5

Trustpilot

Horsham Letting’s Team Give the Industry a Bad Name!!

For context, since university I have rented for over 10 years. I have always paid on time, kept the property well and have always gotten my deposit back in full. Any interaction with the respective Letting Agency has always been professional in nature and without issues. Therefore, it’s such a shame that the last ever house I rented before buying my own house was via Henry Adams Lettings in Horsham as they single handedly have undone all those previous positive rental experiences. My grievance is with the appalling unprofessionalism of their staff during my notice period. Out of goodwill, I obliged the Letting Agency to conduct viewings during my notice period as I’ve always done. Days later, I was sent an email to ask would I be available the next day at 1pm to allow these new tenants access so that they could take measurements for their furniture. As Henry Adams did not have keys they expected me to facilitate this (their issue and not mine). It is highly inconsiderate and naive to think that a working person would be available at such short notice in the middle of a working day to facilitate this. Despite telling them of my unavailability I was constantly hounded and harassed by a bombardment of subsequent emails asking when would I be free. Even when I said I can’t facilitate this due to my professional and personal commitments I was still sent emails asking what day and time would I be available. It’s fine to ask but if someone says no then you have to respect that. It got to the point where I actually questioned whether the Letting’s Manager was illiterate as I could not of been more un-ambiguous and clearer in my email. I was still a paying tenant yet was being pestered constantly by them. In one day, I was emailed by two different people to ask about my availability. One person even emailed me to say a locksmith was trying to get in touch to change the locks. What a horribly intimidating way to treat a paying tenant? How can a so called ARLA registered Letting Agency behave like this? How can they be so ignorant and disrespectful to infringe on a tenant’s legal Right to Quiet Enjoyment? In order to stop the constant emails and stress it was bringing me I rang the Letting’s Manager. She was highly defensive and completely out of her depth in dealing with a customer complaint. She constantly spoke over me and never accepted responsibility that her and her team over stepped the mark. It became very apparent during the conversation that the reason the Letting Team whom report into her are so unprofessional are due to the (low) standards that she sets. When it came to the check out inventory it was clear that Henry Adams in Horsham held a grudge against me. They tried to withhold as much of the deposit as they could from me. For example, they accused me of killing two out-door plants. When I asked what were the names of the plants that I supposedly killed they could not answer me.10 days after sending me ‘The Check-Out Inventory’ they said I had also broken a curtain pole despite me not having access to the property during those 10 days. Over 23 emails were sent back and forth. More stress! Eventually my full deposit was released back to me without any acknowledgement or apology from them. In hindsight, I wish the dispute had gone to an independent arbitrator to highlight what a highly petty and unprofessional Letting Agency they are. To future tenants; I would advise to avoid properties managed by Henry Adams in Horsham. From my experience, they have no respect for tenants and lack professionalism. To future Land-Lords; the rental shortage in the South East is no excuse to harass tenants who are paying your mortgage/pension/income. Henry Adams take a considerable percentage cut from your rental income but end up turning tenants off your property. For Henry Adams Management; urgent training needs to be conducted on the basics of a tenant’s entitlement to Quiet Enjoyment. Your staff give your industry as a whole a bad name. Today’s tenants are your future landlords. *unlike other reviewers I have decided not to publicly disclose the name’s of the staff involved. However, I would be happy to disclose privately in a message to management.

Hazel · 21 December 2023

★★★★★ 5/5

Trustpilot

I just wanted to say a huge thank you…

I just wanted to say a huge thank you for all the help from Henry Adam’s so far! A special thank you goes to Aga who has been so helpful with updates and ensuring we have all of the information we need! She is an asset to your team and has been absolutely brilliant. A big thank you also goes to Lorena for being so positive and keeping us in the loop at all times. Lastly a thank you to Roksana who showed us the property in the first place. We would highly recommend you all for being so great! Thank you again for making the process so easy. Best, Ruby

Ruby · 3 November 2023

★★★★★ 5/5

Trustpilot

Henry Adams- John sutton

Thanks to Henry Adams - Bognor Regis .Shout out to the team especially Kris and Ryan Gough. They comprehensively and conscientiously covered my requests. Fundamentally these are diminishing skillsets within organisations but register with clients. Thanks Again.

John · 22 May 2026

★★★★★ 5/5

Trustpilot

Jessica Sargant was very professional…

Jessica Sargant was very professional and helpful - the experience was extremely positive

Ade · 25 February 2026

★★★★★ 5/5

Trustpilot

Exemplary service

We worked with Oliver and Gail from the Bognor branch, to purchase our apartment. They were both professional, friendly and fully engaged in progressing the sale.

Paula · 1 November 2025

★★★★★ 5/5

Trustpilot

Henry Adams made our dreams a reality

We relied on Jane for regular updates, calm practical responses and consistent replies keeping the information pathway between us and our seller open. We can’t thank Henry Adams enough for being so very responsive knowledgeable kind and good humoured. Whole heartedly recommend Henry Adams East Wittering lovely to work with and top class skills not to mention the welcome gifts so nice !

Kate · 23 January 2026

★★★★★ 1/5

Trustpilot

Henry Adams Horsham - Avoid…

Extremely disappointed with Henry Adams Horsham service. Firstly they requested that I pay for ‘professional photography’ upfront, the photographer had to attend twice due to taking poor photographs the first time around, this resulted in delaying putting our property on the market for the date we agreed. Henry Adams then chose to advertise it and take viewings without the agreed open day. There were not many viewings during the 7 weeks they had the property on the market, feedback was extremely poor until we gave notice to end the contract. In addition, despite all our problems they asked us to reduce the asking price within the first 4 weeks, we were left with the gut feeling that they were using our property to aid the sale of others on their books, we can’t put into words how disappointed we are with the service Henry Adams Horsham provided, I would strongly advise sellers to avoid this estate agent.

Alexander · 4 June 2023

★★★★★ 5/5

Trustpilot

Great experience

I’m in my 5th year of letting a property through Henry Adam’s Bognor Regis. And I’ve just recently bought another one to be let by them. I have nothing but good things to say about everyone. Especially Rachel, Jodie and James. They always keep me up to date with everything. And at all times are pleasant and polite. I would thoroughly recommend there services.

Customer · 20 May 2024