Cubitt & West Chichester reviews

★★★★★ 5/5

Trustpilot

Excellent experience

Excellent experience, agents listened well to what we were looking for. It was a very pernal approach and they would only offer viewings for houses that really matched our criteria. Alia was also really kind and available to arrange viewings at very short notice.

FRANCESCA · 15 June 2026

★★★★★ 5/5

Trustpilot

The team was super helpful and made the…

The team was super helpful and made the whole process easy and smooth. We’re really happy with our new place. Highly recommend! Thanks to Holly and her team.

Milana · 27 September 2026

★★★★★ 5/5

Trustpilot

Fantastic level of customer service

My experience with cubitt and west has been fantastic from the get go. They have been very helpful and always there to answer questions if I had any. They reply super fast and if you phone them, they are more than happy to speak on the phone with you. A special mention for Julie who has been fantastic throughout my whole sale of my property. We had a few things go wrong in the chain and she has been fantastic guiding me through it!

Kirbie · 24 August 2026

★★★★★ 5/5

Google

I dealt with Julia throughout my entire moving process and all I can say is how amazingly-lovely she was! Julia made the process seem so easy and kept me informed every step of the way. I had lost hope with other estate agents and was at my wits end until, I contacted Julia at Cubit and West. Julia was professional and informative throughout the entire process and really gave me that sense of security. Her communication was on point and it was a joy to deal with someone so fluid in their job role. Moving is a very stressful time and thanks to Julia, the process seemed to just flow. I was always updated with what was going on throughout every stage. Such a fantastic experience for me and my little family thanks to Julia. Thank you again we love our new rental home.

Kristina · 15 July 2025

★★★★★ 4/5

Trustpilot

Branch good, staff great!

The Cubitt & West branch we used were absolutely fantastic. Always there when we needed them and always the most helpful, especially when we had any questions or issues. My only personal issue with the company would be their use of a certain solicitors. I was deeply unhappy with their recommendation of solicitors who they recommended. You may say that I could have got my own but at that moment, being a first time buyer, I felt very much pushed into that choice. Things were great with the company themselves though. We were assigned Julie to help us and she's been absolutely spectacular. The amount of calls I've made to her to moan is frankly ridiculous but shes always been there to help, to explain what's going on and why, and to be that voice of reason when we needed it most. Very happy to have worked with her and if the review was just for her, it would have been an easy 5*!

B · 28 April 2026

★★★★★ 5/5

Trustpilot

We were buying our first home and Julie…

We were buying our first home and Julie was so friendly and helpful, and always happy to answer any questions we had. She also communicated frequently with our sellers in order to provide us with updates which we were grateful for.

Morgan · 8 June 2026

★★★★★ 4/5

Trustpilot

Passionate and informed

Ben was passionate at our meeting and has a lot of good ideas, just hope he gets the right interest and price

Mr · 4 October 2026

★★★★★ 5/5

Trustpilot

Abbey Kitchener made every process easy…

Abbey Kitchener made every process easy for me, thank you cubist and west thank you Abbey for your nice and easy customer service assistant

Adebayo · 7 September 2026

★★★★★ 5/5

Trustpilot

Very professional very friend very…

Very professional very friend very knowledgeable Zoe made me feel very relaxed and at ease with the whole experience

Sam · 7 October 2026

★★★★★ 5/5

Trustpilot

The team were great and always did…

The team were great and always did their best despite some challenges from other sources. I would particularly like to say thank you to Julie and Zoey. They went out of their way to help.

Ben · 8 June 2026

★★★★★ 5/5

Trustpilot

Seemlish from start to soon to be…

Seemlish from start to soon to be finish. The team are very responsive and have provided amazing recommendations in terms of mortgage advisors and solicitors. Thank you Kevin and the team at the Pulborough branch for all your help.

B · 6 May 2026

★★★★★ 5/5

Google

We have had the pleasure of working with Charlotte at Cubitt and West, and we couldn't be more impressed with her dedication and communication throughout our ongoing property search. From the very beginning, Charlotte has taken the time to understand our needs and preferences, offering tailored suggestions that align with what we are looking for, as well as ensuring her colleagues knew too, so they could find and suggest properties for us also. What has really stood out to us is her commitment to going above and beyond - whether it was arranging last-minute viewings, providing in-depth insights on potential properties, or being incredibly responsive to all our queries, Charlotte is always available and proactive. We genuinely feel supported and guided throughout this entire process, and it’s clear that Charlotte genuinely cares about finding the right home fit for her clients. We highly recommend Charlotte and Cubitt and West to anyone looking for reliable, dedicated, and knowledgeable estate agents. Thank you again for all your hard work!

Chayleigh · 8 April 2025

★★★★★ 4/5

Trustpilot

Very nearly five stars

I’d have given 5 stars had C&W found a property for me. In the end, I found one through a rival estate agent. But C&W - Libby, Yasmin, and Tracey - couldn’t have been more helpful in my property search, sending details by email and text on a regular basis, following up with phone calls. By far the most engaged estate agent in Southsea.

Mike · 7 October 2026

★★★★★ 5/5

Trustpilot

Great firm to deal with.

The experience of dealing with this firm was great in every way possible. After our dreadful experience with another letting firm in the area, it was a question of 'chalk and cheese'. The letting team of Ciaron and Ava in their Brighton, Lewis Road letting branch, was exemplary in every possible way. They both responded clearly to our many questions. Nothing was too much trouble for them. They made our letting process a pleasure. As I am writing this review for 'Trustpilot' the only negative thought I have is their star grading system where five stars is the highest one can go. If I were able I would go way beyond the five stars. A massive 'Thank you' to both Ciaron and Ava. The firm of Cubitt and West has wonderful reviews on 'Trustpilot' and those reviews are entirely merited.

CustomerD.Folkson · 15 June 2026

★★★★★ 4/5

Trustpilot

I have changed my negative review to a Positive due to one Lady

When i moved into my current property it had issues, quite bad ones and the person who was dealing with the maintenance didnt actually do his job, he found excuse after excuse and thats how it was for 6 weeks, then I requested someone else take over from this person who just sat on his hands, i was passed onto a lovely lady, shame I cannot name names, but she is incredible, she got things done, no excuses, no sitting around and she actually phoned me back with updates, I just want to say a big thank you to this person (B***a), you are fantastic at your job, very professional, fast to get things done, no BS, here's your flowers 💐🌹 by the way, thank you for everything you have done, all issues resolved, your amazing 😊

Anthony · 15 June 2026

★★★★★ 5/5

Trustpilot

Proactive and organised estate agents

Alia was extremely proactive and helpful in suggesting properties to view and arranging next steps. Thank you.

Emma · 24 September 2026

★★★★★ 4/5

Trustpilot

Id recommend Cubitt and West for anyone…

Id recommend Cubitt and West for anyone selling their home. Julie was great and communicating between myself and the buyer and everything went much faster than expected. A very happy seller. Thank you

Miss · 7 June 2026

★★★★★ 5/5

Google

Katie was incredibly helpful and communicative throughout the entire renting process. Always quick to respond and answer any of our many questions, I was kept updated at every stage. This made the process feel smooth and stress-free. Her professionalism and friendly approach made a real difference. Highly recommend Katie and the agency!

Joel · 15 December 2025

★★★★★ 5/5

Trustpilot

Valuation

hada valuation today although we are not on the market. The team Chris and Claire were very helpful.

Sue · 19 August 2026

★★★★★ 5/5

Google

We have a great experience with Cubitt & West Lettings each time one of our properties needs renting. Abbie manages all of our tenant finds and consistently does an outstanding job. She keeps us updated at every stage, is incredibly efficient, and always finds the great tenants. For our latest tenant find, Katie has been amazing as well, and we’re thrilled with the seamless service from both of them. We look forward to continuing to work with Abbie, Katie, and the rest of the team. Highly recommend!

Kathryn · 9 January 2025

★★★★★ 5/5

Trustpilot

John O'Neill was great

John O'Neill was great - very professional, well prepared and thought out presentation and comparison with other properties which helped us understand the valuation clearly. Also, he was smartly dressed!

BGray · 15 May 2026

★★★★★ 5/5

Trustpilot

Great service

Mo the manager at North End branch came to view the property we were selling.we couldn’t have asked for anyone better, he was very informative and positive in his approach.His customer service was first class and he gave us the impression he was going all out to get the property sold.We also had quite a few dealings with Julie who kept us informed along the way, if we phoned with a query she e -mailed the solicitor and once she received an answer she would ring and let us know.Everything was sorted very quickly.we would like to thank all the team who work there too.Thankyou you for making what could be a very stressful time plain sailing.I would definitely recommend you to anyone.

Jim · 21 November 2024

★★★★★ 1/5

Trustpilot

Very Disappointed all round

Don't often write reviews however as my decision to use this estate agents was based on so many good reviews, I felt I needed to share my experience.After having 5 valuations of my apartment, I decided to use the Southsea branch as I was very impressed with their manager Samara. She was very prepared and seemed very knowledgeable and didn't just tell me what I wanted to hear. They were the most expensive but she justified that with all the extra things she offered to sell my property such as building initial excitement with a pre-launch, with their list of 200+ looking for a similar property working with homeserve for over 60s.Once the contract was signed, communication just disappeared and there was no pre-launch. Just the day before my property went live, only a handful of people had been contacted so there was no such pre-launch. the launch for a weekend went wrong and my property only went on one of the main sites and not the others like it should. They didn't even notice. I had to advise them on the Monday that my property was missing. One of the biggest failures was on the advert was no floor plan and I wasn't generally happy with the advert at all. It was very basic and not making the most of the property at all. Despite multiple calls I couldn't get hold of the manager and she never bothered to call me back and she was the only one that could make any changes apparently. I was then told that a floor plan hadn't been done as my own photos were used but this was never explained. Weeks went by and after going into the shop directly I finally managed to get agreement to some changes made and I was told a floor plan was being done, however all the changes still didn't get put through. I basically re-wrote the ad myself and the floor plan was only put on as a picture so it still didn't show there was a floor plan and there was a sizing error on it that again I pointed out. I didn't get any interest at all or a single viewing on my property, a very smart and tidy property, and there was no communication or feedback around what was happening and what they were doing to sell and even though I tried to express my disappointment they just didn't seem to care and then just blamed it on the price. I don't dispute the market is challenging but I strongly feel the advert let it down and the lack of a floor plan was a big failure, I've also noticed that links that I see on Facebook don't work so when you click on a property that they are advertising it just takes you to a blank white page.Selling a property is stressful enough but it should be a collaborative approach with your agent and I found the total lack of communication and feeling that they were not interested a real let down.

Julie · 17 November 2024

★★★★★ 4/5

Google

We have lived in our house for nearly 30 years so have no idea what to when selling our house. Ffion and the team have been professional, friendly and helpful. I get regular updates and they are eager to answer any questions we may have.

Catherine · 15 December 2025