Trusted Agent profile · Chichester

Cubitt & West Chichester reviews

4.7

★★★★★ Excellent

2,043 reviews across 2 platforms

53 North Street, Chichester, PO19 1HL, PO19 1HL

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Cubitt & West's office in Chichester, at 53 North Street, is rated 4.7 out of 5 across 2,043 reviews on two platforms, including 230 Google reviews rated 4.7.

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4.7 / 5

230

Reviews on Google

This office

Trustpilot logo

1,813

Reviews on Trustpilot

Business-wide

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Awards

Industry awards

Cubitt & West Chichester won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winner in three years: 2025, 2023, 2022.

British Property Awards by year, 2025 to 2022

Source: The British Property Awards winners lists, as published, linked by year.

Reviews

Every review we hold for the Chichester office, from every platform, shown as written. First names only.

5/5

Trustpilot

A big thank you to Heidi and her team…

A big thank you to Heidi and her team at the Ashington branch of C&W.They were excellent in keeping us informed about our property. We liked the portal to log into our area of the website so we could see potential viewings etc.Our home sold for the asking price in a very short time and we exchanged and completed with no hitches. We would not hesitate to recommend their very professional services.

Jo · 2 December 2021

Agent replied · 27 October 2024

I am so glad to hear that the Ashington team were able to help you through the sale of your property; they always aim to provide the best service they can for all their customers.

5/5

Trustpilot

Highly recommend!

I have recently exchanged on a property I'm buying through Cubitt and West Southsea. Right from the start the team were extremely helpful without being overly pushy about added extras like a lot of other companies I viewed properties with. Ed, Andy and Julie Bramble all helped me at different stages, even helping me find another suitable property when the first seller pulled out of the sale. There was clear, prompt communication throughout and they were realistic about managing expectations. If I ever need to sell (or buy another property.. Hopefully not too soon!) then I would look to do this through C&W.

Rachel · 12 February 2024

5/5

Trustpilot

We all need a Julie

I cannot fault the service from Cubitt and West at all. I was unhappy with my previous estate agent and Cubitt and West were able to help with more viewings and generally making my home as attractive as possible. The conveyancing wasn't always straight forward but Julie Bramble was amazing chasing agents and conveyancers and keeping in regular contact. The whole company were amazing but Julie went even more above and beyond. I'm so happy with my service

Peter · 21 March 2024

5/5

Trustpilot

Thank you so much to Charlotte Nash…

Thank you so much to Charlotte Nash Walker for showing us a property that we can now call home! Charlotte was amazing from the get go and was so helpful everytime we contacted her. Amazing and friendly service throughout and made our experience as first time buyers the best! Also thanks to the other lovely ladies in the office, you made our dreams come true. Would highly recommend.Kim and Jim :)

Kim · 20 December 2021

Agent replied · 27 October 2024

Charlotte is over the moon to hear your comments. She always goes the extra mile and it is lovely when someone acknowledges the effort an agent puts in. Thank you so much.

5/5

Trustpilot

THERE WAS A CONSTANT REMINDERS AND…

THERE WAS A CONSTANT REMINDERS AND UPDATES FROM THE LET AGENTS/ REPRESENTATIVES DESPITE THE BEREAUCRATIC AND CUMBERSOMENESS OF THE RENTAL PROCESS AND PROCEDUCERS THOUGH I UNDERSTAND ITS PART OF THE PROCESS AND A FORMALITY AS A LEGAL PROCEDURE. THEN THE DIFFICULT BIT WAS THE POSTPONEMENT OF THE MOVE IN HANDING OVER OF THE KEY WHICH I UNDERSTAND WAS UNINTENTIONAL AND AGAIN WAS DUE TO MAINTENANCE WORKS TO GET THE PLACE READY FOR OUR HABITATION.IN SHORT THE EXPERIENCE HAS BEEN QUIET INTERESTING AND A LEARNING PROCESS KNOWING ABOUT FLAT FAIT , CUBITT AND WEST ETC . THE REPRESENTATIVES THAT SPOKE WITH ME ; ABBIE , SHARAON LAMBERT ETC WERE SO NICE , PATIENT AND UNDERSTANDING WHILST ADDRESSING OUR CONCERNS .THANK YOU ROBERT

Robert · 15 November 2024

Agent replied · 26 December 2024

Afternoon Robert,Thank you for your detailed review. We're pleased to hear that despite the bureaucratic challenges, you found our constant updates and reminders helpful. It's great to know that Abbie and Sharon were able to address your concerns with patience and understanding. We appreciate your kind words and are glad we could assist you through this process.Best regards, Cubitt & West

5/5

Trustpilot

Professional and Friendly

I am a first time buyer and found C&W very professional throughout the whole process. Clarisse at the Southsea branch in particular was responsive to my emails and remembered my name when i phoned into the branch to ask questions (it's the little things!). From putting the offer in, Julie was great at keeping me informed and trying to keep the process moving along despite the challenges of Covid19. Would highly recommend C&W when purchasing a home.

Beth · 9 September 2020

Agent replied · 27 October 2024

Good morning Beth,Thank-you for your kind words about Clarisse from our Southsea team. I will be sure to pass your comments along.Kind regards,Neil PIperOperations Director

5/5

Trustpilot

Beth from Chichester

Beth from Chichester registered me as an applicant and made me feel very welcomed. She took me to a viewing at a property and made me feel very happy and confident in her skills. She showed me around the property but made it feel very personable. Highly recommend using Cubitt and West especially Beth.

Lucy · 9 September 2023

Agent replied · 27 October 2024

Hi Lucy,Thank you for leaving a review! It's great to hear how welcoming you've found our agent, Beth, to be and positive your viewing was with her.Best wishes,Cubitt & West.

4/5

Trustpilot

We’ll give it another year

Although we did not secure a sale with Cubitt and West we would like to thank Nicola and Maddison for their efforts. They were always warm and professional throughout the process and over the months the property was listed. They are a credit to the company.

Customer · 9 March 2024

Agent replied · 27 October 2024

Thank you for leaving a review! We're delighted to hear that although you did not secure a sale with us, you still found our agents, Nicola and Maddison, to be warm and professional throughout your experience.Best wishes,Cubitt & West.

5/5

Trustpilot

I simply could not ask for better service

I cannot speak highly enough about the team at Cubitt and West. Marcus was professional and delivered on his promise of getting the property rented quickly and efficiency. As for Abbie; I am not quite sure what I would have done without her the last couple of weeks! She has been absolutely fantastic, going above and beyond to help us out. We cannot thank you enough and certainly wont even consider another agent next time.

Sarah · 13 February 2021

Agent replied · 27 October 2024

Good morning,Thank-you for your kind words about thePortsmouth Lettings office of Cubitt & West and in particular Marcus & Abbie. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director

5/5

Trustpilot

Great service

I was kept well informed with great communication, this together with helpful and friendly service made the whole experience efficient and stress free. I would definitely recommend.

Mr · 14 May 2026

Agent replied · 22 June 2026

We're so glad to hear our communication and service made your experience efficient and stress-free. Thank you for your kind recommendation!

5/5

Google

Fantastic service from Charlotte at Cubitt and West. Always super helpful and friendly. Could not recommend enough 😊 …

Toby · 11 July 2026

Agent replied · 11 October 2026

We're utterly delighted to hear about your fantastic experience with Charlotte at Cubitt & West Chichester Estate Agents. Thank you for sharing your positive feedback!

5/5

Trustpilot

Very helpful

Very helpful! They arranged a viewing very quickly. Special thanks to Summer from the Redhill branch who showed me the flat and kept me well informed. The buying process is going well. Many thanks!

Dimitris · 2 October 2024

Agent replied · 27 October 2024

Hello Dimitris,Thanks for your review, we're delighted you're happy with our service. Best of luck throughout the rest of the buying process.Many thanks,Cubitt & West

5/5

Trustpilot

Effencent

After the completion, it let me know the key is ready 👍

Oilcock · 27 August 2026

Agent replied · 23 September 2026

We're so glad to hear that everything was ready for you! We appreciate your positive feedback of our services at Cubitt & West. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021

5/5

Trustpilot

Extremely helpful for the the older…

Extremely helpful for the the older folks. Brilliant communication throughout. Highly recommend Kevin who offered assurance. The girls in the office are very effective ask following up any tasks required and communicating throughout. I would not choose anyone else

Anita · 10 July 2024

Agent replied · 27 October 2024

Hi Anita,Thanks for leaving us a review. We pride ourselves on providing excellent customer service and we're glad to hear we didn't disappoint on this occasion.All the best,Cubitt & West Aurndel

5/5

Trustpilot

Massive thanks to the Southsea sales…

Massive thanks to the Southsea sales team in securing a purchaser and seeing our sale through to exchange. Maddison in particular was extremely thorough, determined to find the right fit for our seafront apartment. Julie kept us informed and updated throughout. Frustratingly our sale caused a delay towards the end but Julie’s excellent communication skills managing expectations kept the sale on track. Would highly recommend!

Jo · 23 August 2022

Agent replied · 27 October 2024

Good morning Jo,Thank-you for your kind words about the Southsea office of Cubitt & West and in particular Maddie & Julie- I will be sure to pass them along.Kind regards,Neil PiperSenior Operations Director

5/5

Trustpilot

Positive experience with C&W Bognor

Had a really positive experience in purchasing my new property. A special thanks to Ben Hanson from the Bognor branch of Cubit & West who has been a delight to deal with. His manner, timekeeping, patience and regular communication has been exemplary. Thank you Ben and keep up the good work!

Dave · 2 November 2023

Agent replied · 27 October 2024

Hi Dave,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how, Ben in particular, has helped you through your purchase with regular communication and patience.Best wishes,Cubitt & West.

2/5

Trustpilot

A mistake was made….at our expense

Quite disappointed we had a viewing and we liked it we was informed very quickly we was successful and we paid the holding deposit we was over the moon we was weeks away from being homeless due to our landlord allegedly selling up - within the hour we had a call to inform us of a “mistake” that our application was clicked by mistake - this was devastating we was promised our deposit back immediately which actually took 2 weeks there wasn’t much sympathy it was a case of “sorry I can’t do anything to help” it broken our trust with estate agents and made us feel mentally awful I understand it wasn’t the estate agents error but more should of done to prevent this from happening you can’t play with peoples emotions this way it took for us to hound the estate agents to finally get our money back…as per quick enough to take your money but not give it back - in future I will be avoiding this company we was going through hell being homeless frantically looking for somwhere with 2 month notice this just added to the trauma

Jay · 29 October 2024

Agent replied · 26 December 2024

We are sorry to learn that you are unhappy with your experience however, we cannot find any record of you having recent contact with Cubitt & West. This can sometimes be due to the record being in another name, such as a partner or spouse. Please contact customer.support@arunestates.co.uk to provide more information so that we can investigate your concerns. Thank you.

5/5

Google

Cubitt and West sold my flat for me recently. From day 1 they were enthusiastic, easy to deal with, clear about their fees, rapid to get started and get the property advertised. Charlotte gave me great advice along the way and kept in touch with updates. I would not hesitate to use them again they did an awesome job.

Jon · 11 May 2026

5/5

Trustpilot

A huge thank you to Veronica and the…

A huge thank you to Veronica and the rest of the team at Cubitt & West Fiveways. I cannot thank Veronica enough for keeping things moving and keeping me sane through some horrendously difficult times with my solicitor whilst purchasing a property. I feel that she went above and beyond, and I am so grateful for all the help and advice along the way. Fantastic team.

Claire · 16 June 2022

Agent replied · 27 October 2024

Veronica is one of our most experienced Sales Progressors, having been an estate agent for many years, helps her in this role, as she knows the experience from both sides. she will be delighted to hear your kind words.

5/5

Google

Selling - easy, friendly, good valuation and keep it all running smoothly. Buying - they go above and beyond to help you find the right place. Vanessa is amazing and very patient when you view just about everythjng, and so are the rest of the team. Very professional and highly recommended!

Arabella · 24 October 2023

Agent replied · 23 October 2024

Hi Arabella, Thank you for taking the time to leave a review. We're delighted to hear how positive your experience of both buying and selling through our Chichester team has been! We'll pass your kind words along. Best wishes, Cubitt & West.

5/5

Trustpilot

Shaun was our main port of contact with…

Shaun was our main port of contact with regards to buying our first property, and he was really great. It was a very long process, and he stay patient and professional throughout. He was very easy to contact, and easy to talk to on the phone, and always ready to help us with our question, and replied to our emails really quick so we weren’t left hanging. Thank you Shaun, finally we got there

Mia · 2 February 2021

Agent replied · 26 December 2024

Thank you for taking the time to leave a review. Best wishes,Cubitt & West

5/5

Trustpilot

Pro-active and accommodating

Alia was very pro-active in her response to our request and went out of her way to accommodate two viewings at short notice. We felt she really wanted to help us. She was cheerful and helpful.

Steve · 1 October 2025

5/5

Trustpilot

We went with Cubitt & West because they were honest efficient and reliable

We went with Cubitt & West because the agent we were previously with were messing us about, and they had asked us to lower our price as the market was slowing down. 2 days after moving to them we had multiple viewings and 2 offers at full rental value and the tenant moved in immediately. They were a breath of fresh air to deal with and we will use them again without hesitation, as they were totally honest and trustworthy to work with.

Mark · 18 October 2024

Agent replied · 27 October 2024

Afternoon Mark,Thank you for your review. We're pleased to hear that you had such a positive experience with us and that we could help you find the right tenant so quickly. Your kind words about our honesty and trustworthiness mean a lot to us. We look forward to assisting you again in the future.Best regards, Cubitt & West

5/5

Trustpilot

We can’t praise the team in Cranleigh…

We can’t praise the team in Cranleigh high enough. Kerry-Ann and and Ross were excellent, professional and hugely supportive. The service right from the beginning with the quality of brochure and virtual tour was overlaid with regular contact and excellent communication with the eventual buyers. We have moved many times and Kerry-Ann and Ross were by far the best agents we have had supporting us. We can recommend the Cranleigh office very highly.

Nick · 24 March 2021

Agent replied · 27 October 2024

Dear NickMany thanks for taking the time to leave a review of our Cranleigh office. I know that Kerry-Ann, Ross and the team will be over the moon to read that they are by far the best agents you have dealt with! The Cranleigh team pride themselves on providing the best service possible to their customers and will certainly appreciate your recommendation. Kind regardsBecky JenningsOperations DirectorCubitt & West

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Questions about Cubitt & West Chichester

Has Cubitt & West won any awards?

Yes. Cubitt & West Chichester won Gold for Estate Agent in Chichester at The British Property Awards 2025, and 2 other industry awards since 2022.

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