Trusted Agent profile · Chesterfield
★★★★★
384 reviews across 2 platforms
33 Hollywell Street, Chesterfield, S41 7SA, S41 7SA
Pinewood's office in Chesterfield, at 33 Hollywell Street, is rated 4.6 out of 5 across 384 reviews on two platforms, including 374 Google reviews rated 4.7.
Every review we hold for the Chesterfield office, from every platform, shown as written. First names only.
5/5
GoogleAfter renting a house for 12 years we were told we had to move as our previous landlord had decided to sell the house.We found a house on pinewood and they have been amazing with helping the move be as smooth as possible.i would highly recommend this company.
HI Sophie, thays great to hear! Thanks for taking the time to leave a review 😊 …
5/5
GooglePinewood knew the true value of our property. They achieved in excess of £20,000 more than other agents forecasted and they generated more than one buyer. The selling and marketing's sophisticated, with immediate, clear feedback and advice. The negotiators are exceptional at what they do and very likeable, too. We'd recommend that sellers pick Pinewood Properties... because your home's worth it! Will we use them again? You could bet your house on it!PositiveProfessionalism
Thankyou Roger for the great review!
5/5
GoogleBrilliant communication throughout the process
Thankyou for taking the time to review us it is very much appreciated!
1/5
GoogleSteer clear of this organisation. No matter how clean you leave the property they will still find something wrong to hold money back. Did work myself and stuff that was a health and safety concern thinking o was doing them a favour but it meant nothing. The place was in better condition than when we got in yet they still found trivial stuff to withhold money. Don’t try and save them money by doing work. Get them to do everything Cos it doesn’t make a difference when you vacate. Made me feel like a child even though I’m 50. Thieves. Steer clear
Sorry to hear that you were unhappy with the final check out of the property. We never want to withhold any money from any tenant, all we want is to receive the property back to the same condition as it states on the schedule of condition (this is part of our contractual obligations with the landlord). We do not get paid (nor is the money ours), or make any money when we have to organise works at the end of a tenancy, so we want to return every penny to every tenant. We would like to discuss your feelings on this matter, please contact us on 01246 224286 or direct email stacey@pinewoodproperties.co.uk who would welcome the opportunity to discuss it further with you.
5/5
GoogleHighly competent with respect to renting my property.
Thank you, Paul! We're thrilled to hear that you had a positive experience with our team at Pinewood Property Estates. Ensuring our clients' properties are rented competently is our top priority. We appreciate your trust in us and look forward to assisting you again in the future!
1/5
Googlea warning to anyone considering renting a property through these cowboys - DO NOT TRuST what they may say to you and get the name of any of their staff who say they are going to do something on your behalf. On recently moving out of one of their rented properties i had asked their "accompanied viewer" who showed prospective new tenants around to check with the landlord re a shelf i had put up in the attic room, perfectly in keeping with the decor whether he wanted it taking down or not, she took photos of the shelf and said she would check and get back to me. As i hadn't heard anything within a few days i phoned their office and enquired re the shelf to be told i would be called if the landlord wanted i taking down. On vacating the property Pinewood decided they would charge me £45 to remove the shelf and classed it as "damage" These company is staffed by liars and cheats, approach with care.
Thank you for your feedback and we are very sorry to hear that you are unhappy with the service you have received. None of the staff within Pinewood are liars, all the guidelines for renting are provided to you at the start and the ARLA AST that you signed at the start of the tenancy also provided you with comprehensive guidelines, along with the Inventory/Schedule of Condition. All of which clearly state that you should return the property with everything returned to the correct place and all damaged repaired. We would be more than happy to discuss this, please contact me on 01246 283908 or email stacey@pinewoodproperties.co.uk
1/5
GoogleBy far and away the worst letting agency I ever used as a tenant. Repeated problems with the electrics not resolved until I threatened them with legal action, and the first fix to the fuse box was judged "dangerously unsafe" by the next electrician to see it (who replaced it entirely). Water running down an inside wall was not fixed or even reported to the owner and caused considerable damage by the time we moved out. Only completed three "quarterly" inspections in three years, took the owner's mail but never forwarded it to her, and made deductions from the rent for repairs that had never taken place. Truly abominable and best avoided.
We read your review with real disappointment, Pinewood have a very good track record when dealing with any maintenance issues, it is never our intentions to leave a tenant with unresolved problems nor does it benefit us in any way. Regarding the 'quarterly inspections' the number that a tenancy receives is purely down to the service level that your landlord has chosen and not dictated by Pinewood. The quote regarding charging for repairs that have not done is entirely untrue, our management software will not allow that to happen so we are again at a little bit of a loss as to where this information has come from. After all that has been said we cannot find you anywhere on our system as a tenant, applicant, landlord or vendor so we have to believe that this review is simply spurious, however if we are incorrect in this we would love the opportunity to discuss this with you and find out what did really happen. Please contact stacey@pinewoodlettings.co.uk.
1/5
GoogleWorst bunch of people I've ever dealt with. I have been at my property under 6 months & have an unuseable shower despite it stating 'good working condition' on the listing. The landlord and Pinewood have flat out refused to fix it or take any responsibility. We have had an inspection to which they informed us by letter 3 weeks prior, I let them know we weren't going to be home and to let me know when they had been, I had no response to that email, they then let themselves into my house and did not let me know they had been in the property, I had to ring and find out myself - THEIR JOB NOT MINE. The landlord sent a person round to fix our fence on a Saturday morning without letting us know he was going to be arriving, this lovely guy let himself into our back garden then didn't let us know he had left. I have put complaints in, emailed, said they have breached tenancy with issues, all met with vague responses disregarding a lot of what I say and promises of calls back that never happen. AWFUL LETTING AGENT. THESE PEOPLE DO NOT CARE ABOUT ANYTHING BUT THEIR SALARY AT THE END OF THE MONTH. AVOID AT ALL COSTS. Most ignorant, unprofessional, immoral group of ''young professionals' I have ever come across. I am disgusted with them. ** Also note how all the good reviews are from LANDLORDS, all the bad reviews are from tenants - proof of something there or an obvious giveaway they don't care about tenants, just the fees they accrue** Terrible, terrible service. Note to Pinewood - please don’t waste your time responding to this on the review to seem like good, caring people. The people on here that left bad reviews have all experienced your awful customer service and know its all a facade for the brownie points.
We are very sorry that you feel that you have had to leave this awful review, we constantly try to resolve all issues but sometimes our hands are tied, at the end of the day most of the properties are not owned by Pinewood. We would normally contact anyone leaving a negative review to try and resolve the issue but as you have chosen to write it anonymously it makes it a little difficult to establish who you are. If you would like to resolve the issues maturely then please contact me at stacey@pinewoodproperties.co.uk and I will be more than happy to discus it.
5/5
GoogleI found Hayley at the Chesterfield branch to be extremely helpful & professional. Her communication skills were superb. I have bought & sold via many other agents & sometimes its like pulling teeth. All our dealings were open, positive & productive. The only thing that is lacking is a branch in Sheffield. I wish all agents worked in this way.
Thanks Josee for the great review
1/5
GoogleI agree with James Ryder. My niece and her young child (2) rented a property from Pinewood Property Lettings. Her moving in date was delayed by a fortnight so they could do repairs to the handrail on the stairs, looking at the boiler etc. Amazingly enough when she did move in the handrail was not fixed and the boiler was still a problem. She couldn't stay in the house as it was so cold with the boiler cutting off all the time but still had to pay her rent. The boiler was eventually replaced but the repairs around the boiler had to be reported quite a few times before it was eventually repaired. The dampness in the property was blamed on the property being empty of a few weeks. Unfortunately this was not the case as the damp was in the actual walls and the mould all around the windows. All these issues and various others were reported during her tenancy of 2 years. She decided to move and she experienced the same telephone abuse as others. Totally unacceptable manor to talk to anyone on the phone. The only polite person on the phone was only with them for a couple of months (I wonder why!). My niece is now fighting for her deposit with Pinewood Property Lettings holding up the process every step of the way and even charging her for the damp bearing in mind that this was there before she moved in. I find this treatment of customers totally unacceptable and they should not be allowed to talk or treat people in such a derogatory manor. I certainly would not recommend them to rent out any of my properties neither would I ever consider renting a property which they are responsible for. NOW THEY ARE TRYING TO CHARGE FOR WHAT THEY ARE SAYING IS CONDENSATION WHICH IS RISING DAMP. THEY WILL NOT ALLOW AN INDEPENDENT BUILDING INSPECTOR TO VERIFY THIS AS THE LET IS NOW TERMINATED AND THE ABUSIVE BEHAVIOUR BY SHANE MADE ME LOOSE MY TEMPER. THE CONDENSATION AROUND THE WINDOWS WERE PRESENT ON THE PROPERTY PRIOR OCCUPATION. THE BOILER WAS LISTED AS UNUSABLE BY A PLUMBER AND IT TOOK A NUMBER OF WEEKS FOR A NEW BOILER TO BE FITTED. TOTALLY UNACCEPTABLE AS THERE WAS A YOUNG CHILD IN THE PREMISES.
I am sorry to hear that you are upset with the service your niece received from Pinewood Property Lettings during and after her tenancy. I would be more than happy to discuss the points you have raised in your online post and listen to both sides of the story. Please email me at stacey@pinewoodlettings.co.uk.
1/5
GoogleMy my partner and I had a terrible experience with Pinewood Lettings. We've rented for many years and we've always been good tenants and we're also both extremely laid-back people. I've never experienced customer relations like this before and I hope to God I never experience it again. Twice they put the phone down on my partner when she was trying to resolve a couple of issues concerning the property. Other times they were extremely rude over the phone. I'm sure they provide a great service for landlords but they care very little for tenants. They are an extremely incompetent and unprofessional company and I would advise anybody thinking about renting through them to look elsewhere. Nobody in the company knows what they're doing and they consistently pass the buck to somebody else, who in turn passes it to somebody else and it never ends. What a horrendous experience. I still have nightmares :)
I would be very interested to now who it was who put the phone down on you as this kind of service is unacceptable. We are in a customer service industry and we should always try and put the customer first. I would like the opportunity to discuss your negative experiences. Please contact me at stacey@pinewoodlettings.co.uk.
1/5
GoogleIf I could give them less than 1 star then I would. AVOID like the plague! They were absolutely useless and their communication skills on letting a property is almost nonexistent. Had to keep chasing them for information. The staff there seem to be all young girls not long out of school and are not interested in helping tenants or their welfare. Have dealt with four letting agents now and these are the worst I’ve come across.
We have read your review with real disappointment, Pinewood have a very good track record with customer service and communication and it is never our intentions to provide anything other than a positive experience. With regards to the comments about staff I must point out this is not factual, our staff members have been in the property industry for numerous years and provide extensive knowledge to the company where customer service is at the heart of the business. Your complaint is being dealt with and will be replied to accordingly.
5/5
GoogleExcellent service - Tom was proactive in progressing the sale and kept us well informed throughout the process. Thanks
Thankyou Daniel for the great review
5/5
GooglePinewoods really are the best agents we have ever dealt with! So friendly and quick to solve any questions we've ever had ! The staff are fantastic but I would like to say an extra thankyou to Georgia and Samantha for helping us make the best decision we ever made with renting our home ... thankyou guys it really means alot Would recommend to anyone !
Thanks Brooke for the great review!
5/5
GoogleProfessional and prompt service. Excellent marketing photos taken and our property was advertised online almost immediately. We had our first viewing booked within 3 hours of our house being on the market.
Thankyou Ed for the 5 star review. Much appreciated! 🌟 …
1/5
TrustpilotDO NOT USE this letting agent
DO NOT USE this letting agent. The house we rented was not cleaned properly and beneath the fridge was disgusting. When we moved out they found a spec of dust inside the window reveal and withheld money from our deposit. Absolute joke of a company. Edit-March 2025 So Pinewood have taken 18 months to respond and are now denying any involvement with my rental property. I shouldn’t be surprised by Typical amateur rip- off wankers. DO NOT USE THIS COMPANY.
5/5
GoogleI am struggling to think of words that describe just how exceptional Pinewood have been. They have been amazing from start to finish, all the staff have been brilliant, but an extra special mention goes to Hayley who went above and beyond to ensure everything went smoothly. They have been truly awesome and would without doubt highly recommend to anyone thinking of selling a property.
Many thanks for your kind review.
5/5
GooglePinewood have managed our property for almost two years and overall we have been very pleased with the service we have received. When problems have been reported by the tenants, Pinewood have informed us immediately and the Maintenance department have always been very quick to offer advice and rectify the issues. The staff are very helpful and knowledgeable and in our experience we feel they provide a fair and unbiased service to both tenants and landlords.
thank you for you review and we are pleased that you have been happy with the service you have received from Pinewood Lettings. Did you know that we are offering a £50 cash back reward to anyone who recommends us to a landlord, the £50 is payable upon the successful let of the property and is paid on each property that the landlord brings to us. Thank you again.
5/5
GoogleThe Pinewood sales manager Hayley helped us every step of our property buying journey! She is amazing and deserves the absolute recognition she deserves !! We couldn’t of asked for a more dedicated estate agent to help us buy our first home. Even out of her working hours, she made nothing feel like to much trouble, an absolute asset to the whole company!PositiveResponsiveness, Professionalism
Thankyou Kellie for the review, we are in no doubt that Hayley is an asset to our company!
5/5
GoogleI have found The staff at Pinewood excellent. They are friendly, well versed on the marketing and sales of property. I look forward to further progress on the sale of my property. S Sands
Thankyou Sylvia for the lovely review. 😀 …
5/5
GoogleManaging my property well, whilst I am unable to. I've used Pinewood for 5 years since I've been living away. They've always kept me up to date and I've never experienced any problem with their handling of my property. Everything runs smoothly.
Thanks Craig for leaving a review! So glad your happy with our service.
5/5
GoogleAmazing customer service, Shani was professional throughout & is always more than happy to help.
Thanks Jess for a lovely review.
5/5
GoogleAfter been in our property for 21yrs we had to move....found a new home with pinewood.. absolutely amazing from start to finish.. natalie is a pleasure to deal with.. nothing was too much trouble and made the whole process stress free.. highly recommended to anyone looking to rent a property 👌 thank you …
Thank you Marie for the great review.
5/5
GooglePinewood was really helpful. Georgia was fantastic and easy going. I highly recommend her and all at pinewood.
Thank you Mariame for your 5 star review, we are glad your pleased and that we provided you with great service
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