Every review we hold for the Chesterfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid at all cost!
Our experience with Pinewood Estate Agents has been overwhelmingly disappointing from beginning to end. Throughout the entire process, communication felt consistently poor, which created unnecessary stress and conflict. We waited weeks for our “For Sale” board to be put up, and there were several occasions where we weren’t informed about viewings in advance, leaving us feeling completely out of the loop.
Natasha · 12 December 2025
Agent replied · 22 December 2025
We are sorry to hear that you are disappointed with the service provided by Pinewood. This is not our intention, and we are proud of our strong track record for delivering high standards of customer service.
It took us a short time to locate the transaction you are referring to, as you are not the legal owner of the property and therefore were not recorded as the primary client on our system. Once identified, we have carefully reviewed each of the concerns raised.
With regard to your comment that you felt pressured to use our recommended solicitors, this is not accurate. Alex elected to proceed with our Essential Plus package, which includes solicitors, rather than our Essential package, which does not. This decision is entirely optional and made by the client; therefore, it would not have been possible for Alex to have been pressured into this choice.
In relation to viewings, we are unclear about your concern. For every viewing booked, our system automatically issues both email and SMS notifications to the property owner in advance. Additionally, it is worth noting that the property was launched to the market on 2 May and an acceptable offer was secured on 28 May, just 26 days from listing to offer, which reflects a timely and effective marketing process.
You have also raised concerns about the length of time taken to complete the transaction. The initial delay arose because the buyer’s lender was unwilling to lend due to the road serving the property remaining unadopted. This matter was outside the control of Pinewood, the seller, and the buyer, and required extensive efforts by the buyer and their mortgage broker to resolve.
A further delay occurred when a tenant was moved into the property by the vendor without formal agreement. This fundamentally changed the basis of the sale, as the buyer had agreed to purchase the property vacant and in the condition in which it was viewed. While the buyer attempted to find a workable solution, this presented significant legal challenges. Ultimately, the tenant vacated the property, but left it in a condition that differed materially from that originally agreed, including being left with possessions and not in a clean state.
Kind regards
Stacey Davies-Bowler
★★★★★ 1/5
TrustpilotUnprofessional
Sold within days in July 25 , they list 2 sales , completed in May 26 ! Cost us a mortgage we didn’t want and £18k in stamp duty we had to find , storage fees , failed sales fees then ring text and email to ask us to help them for a customer service nomination … errr no way . They are very unprofessional and incompetent
Tracey · 31 July 2026
Agent replied · 23 September 2026
Good day Tracey,
Thank you for taking the time to leave your feedback. I am sorry to learn that you remain disappointed with your experience.
Having reviewed the history of the transaction, I would like to clarify a few points. During the marketing period, we successfully introduced multiple buyers for the property. We also recommended our reservation agreement on several occasions, which is designed to provide greater commitment from a purchaser and help reduce the risk of a sale falling through. Unfortunately, this option was not taken up.
As with all property transactions, there are aspects of the process that remain outside the control of an estate agent, including a buyer's decision to proceed, the progress of a chain and the timing of related property purchases. Whilst we appreciate the additional costs and frustration you experienced, these were not matters that Pinewood was able to influence or control.
Throughout the transaction, our team worked hard to secure buyers, progress the sale and assist wherever possible. Whilst we are disappointed that you feel we fell short of your expectations, we respect your opinion and are sorry that the experience was not a positive one for you.
★★★★★ 5/5
GoogleFrom enquiry to offer to completion Abbie was the epitome of professional. She handled all our enquires with super speed, ensured we fully understood what was communicated.
Whenever I had an issue she would sort it (not Pinewoods fault at all I’d like to point out) - going above and beyond her role.
This was the first time we’ve gone through an estate agencies as we’ve only ever bought new build homes before but if we ever sell our home again we will use Pinewood.
Also 7 weeks from offer accepted to completion, very happy with that!
Thank you!
Jon · 26 October 2023
Agent replied · 25 October 2024
Thanks Jon for the great review. 👍 …
★★★★★ 5/5
GoogleOr thanks to Pinewood for such a great experience selling our late father's house.
Having had the property on the market previously with another agent for over a year, they really managed to deliver beyond our wildest expectations.
We chose to go with one Pinewood because of their impressive knowledge of the market and preparation prior to our first meeting, along with the clear passion and energy to sell the property.
The viewings were
well qualified and matched with potentials, and everyone we dealt with throughout the process was kind and efficient.
There was also a great deal of understanding and patience demonstrated when dealing with the unusual situation of keeping 2 executives and 2 beneficiaries informed of progress.
We accepted an offer within 4 weeks of the property going on the market, and to top off all of this - the sale completed in 2 weeks - which I have never heard of...
Michelle · 26 October 2023
Agent replied · 25 October 2024
Thankyou Michelle for the lovely review. We are all delighted that your all so happy with our service 😀 …
★★★★★ 5/5
GoogleWhitney was so lovely and helpful, she was super relaxed and a natural. I like that she didn’t force us into being interested in the property and allowed us to look at our own pace, she was really helpful and replied to our emails in a super speedy time frame. I think she represented the landlord and the property well and made us feel safe and happy to want to rent.
Lucy · 29 March 2024
Agent replied · 25 October 2024
Thankyou Lucy for the great review!
★★★★★ 5/5
GoogleThis is the first time we have sold a house and the Pinewood team did a great job at every stage. We had loads of viewings in such a short time, and when the first offer fell through, they wasted no time in getting it back on the market.
Kate and Natalie were amazing, so if you ladies read this.. thank you so much for everything!
Matt · 27 June 2024
Agent replied · 25 October 2024
Thankyou Matt for the great review!
★★★★★ 5/5
GoogleJacob was great in assisting me with my application, he was knowledgeable, helpful and friendly, he responded to emails really quick and nothing was too much trouble, will be recommending.
Sarah · 1 October 2025
Agent replied · 8 October 2025
Thank you, Sarah! We're thrilled to hear that Jacob provided you with excellent support during your application process. Your recommendation means a lot to us, and we appreciate your kind words about his knowledge and responsiveness. If you need any further assistance, feel free to reach out!
★★★★★ 5/5
GoogleAs first time tenants, the whole process has been very new to us. Pinewood have been absolutely fantastic and a pleasure to deal with from start to finish. Everything has been explained and they have gone above and beyond to ensure we have been kept updated and everything has been explained to us.
Nathan · 3 December 2024
Agent replied · 10 December 2024
Thanks Nathan for the superb review 😀 …
★★★★★ 5/5
GoogleI have used pine wood to purchase and sell a number of properties in the past few years.
Hayley was involved in the sale and purchase of my recent family home.
This transaction was very complex and complicated.
Hayley and the team at pinewood were outstanding. They were key to ensuring the already stressful situation was always progressed. I don’t think the sale would have gone ahead without their hard work and dedication.
Mathew · 26 October 2023
Agent replied · 25 October 2024
Thanks Matt for the great review 👍 …
★★★★★ 5/5
GoogleGreat experience buying a house. Natalie was really helpful and quick to reply to any communication and share updates on the progress of sale. Would highly recommend.
Natasha · 9 August 2025
Agent replied · 8 September 2025
Thank you so much for your wonderful review, Natasha! We're thrilled to hear that you had a great experience buying your home. Natalie will be delighted to know her efforts made a difference. We appreciate your recommendation and wish you all the best in your new house!
★★★★★ 5/5
GoogleI'm delighted with the service from Pinewood Properties. As a first-time tenant, and with no background knowledge of dealing with rental properties I was pretty anxious about the move and process. I received the best customer service from the start, had everything explained clearly and no question was too much. From the initial application to the handover of the keys, Pinewood Properties made the process seamless.
Michael · 26 October 2023
Agent replied · 25 October 2024
Thanks Micheal that's great to hear! Thanks for leaving a review.
★★★★★ 1/5
TrustpilotDreadful letting agent for Landlords - expensive and money grabbing
Dreadful letting agent for Landlords. Not to be trusted. They charge for everything, despite taking a management fee (over a £100 each month) - it is hard to see where that money goes, it certainly doesn't go towards managing the tennant or property.
AB · 14 April 2026
Agent replied · 22 May 2026
Thank you for your feedback.
We are sorry to read the concerns raised; however, as this review has been submitted anonymously, we have been unable to identify you or locate any corresponding account within our system. Without further details, it is not possible for us to investigate the specific issues mentioned.
We would like to clarify a number of the points raised. We do not charge for works that have not been completed, and any repairs instructed are documented and communicated appropriately. If there are ever concerns regarding works carried out, we actively encourage clients to raise them directly so they can be fully reviewed and resolved.
In addition, we do not charge tenants any fees, in full compliance with current legislation under the Tenant Fees Act.
We strongly refute any suggestion that we act dishonestly or fail to provide service to our landlords or tenants. We are committed to delivering a professional and transparent service, and this is reflected in our track record, with over 1,000 Google reviews averaging 4.7 stars, and more than 3,000 ESTAS reviews with a 97% satisfaction score.
We take complaints seriously and aim to respond to all formal complaints raised through the appropriate channels. If you would be willing to contact us directly with further information, we would welcome the opportunity to investigate your concerns thoroughly and address them properly.
Yours faithfully,
Pinewood Property Estates Limited
★★★★★ 5/5
GoogleChelsey was more than helpful throughout the buying process. As first time buyers we needed some help with understanding the process and all the legal terminology. She always went the extra mile for us to explain, chase queries, and make sure that everyone involved was on the same page. She was invaluable in this process, and without her I believe everything would have taken much longer to complete. Anyone would be lucky to work with her.
Cristina · 26 October 2022
Agent replied · 25 October 2024
That's great thanks for the great review!
★★★★★ 5/5
GoogleDealt with Jacob and Georgia, both fantastic estate agents, communication expertly from start to finish regarding moving to my new property. I couldn’t have asked for more from either party, would highly recommend anybody to rent/buy through pinewood properties
Thank you guys, you’ve been amazing!
Callum · 20 October 2024
Agent replied · 25 October 2024
Thanks Callum for leaving a fantastic review!
★★★★★ 5/5
GoogleI could not recommend Natalie Hand enough.
Not only does she deserve a great review she also deserves a medal for putting up with me and guiding me through the process of letting.
Always quick to respond and help me understand no matter how silly the question. I really appreciate how easy Natalie has made this process for me. Thank you again.
Robby · 26 October 2023
Agent replied · 25 October 2024
Thanks for the great 5 star review!
★★★★★ 5/5
GoogleI could not be happier with the service that Tom Alberts and the staff have provided.
Text message reminders about my evaluation appointment, at the evaluation Tom Alberts came prepare having researched the local housing market and properties, provided concise details of the full range of products, leaving me with a fully detailed pack to consider. No long winded unnecessary presentations or conversations.
I have since had regular phone contact from Tom giving me updates and checking in, also providing advice when needed.
The staff who answer the phone when Tom is not available are very helpful, friendly and prompt in their actions.
Having dealt with many estate agents over the years I am always left feeling let down and vulnerable in their hands but I can honestly say that Pinewood and Tom are the complete opposite to the reputation of estate agents in general, having provided such a professional, friendly, reliable service that I feel I can totally trust.
I would definitely recommend Pinewood to everyone.PositiveResponsiveness, Quality, Professionalism, Value
Lorna · 26 October 2021
Agent replied · 25 October 2024
Thanks Lorna 😊 …
★★★★★ 5/5
GoogleA great agent to use if you are looking to tenant your property. I signed up to full management and it was stress free experience with zero issues.
I then used Pinewood to mange the sale of my property and have to say that Hayley Coope was excellent in every way - from chasing solicitors to liaising with both myself and the buyer direct to keep things moving. I had a successful completion last week due to Hayley's determination - and I would use them again if I ever need to rent or sale a property in the future.
Scott · 26 October 2021
Agent replied · 25 October 2024
Thanks Scott for a great review!
★★★★★ 5/5
GoogleI was recently attempting to purchase a property with Pinewood and I was in close contact with Abbie Asquith. Abbie was amazing. Although the sale didn’t complete because the property was taken off the market by the seller (so through no fault of Abbie), I can not praise her enough.
She kept me up to date, she was friendly, efficient, reassuring and she seemed to have all the time in the world for me. I genuinely felt as though she wanted me to buy this property as much as I did!
When the house was taken off the market she still remained in contact with me and offered other similar properties.
If/when I come to sell a property in the future I will, without hesitation, be contacting Pinewood in the hope that Abbie (or anyone else with her work ethic and approach) was still in post.
Faultless.
Debbie · 26 October 2021
Agent replied · 11 November 2024
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Abbie. We strive to provide excellent service and are glad she was able to assist you every step of the way. We look forward to helping you in the future with your property needs!
★★★★★ 5/5
GoogleWe have dealt with Jacob, Georgia and Rosie,
They have all been professional and helpful. When we have attended the office in Chesterfield that staff team there have also been pleasant and helpful sadly not able to name names. Thank you
1967 · 11 October 2024
Agent replied · 25 October 2024
Thankyou very much for your review.
★★★★★ 5/5
GoogleI woke up yesterday morning and noticed my thermostat on my heating was not working therefore my house was freezing. I called pinewood and Laura was amazing she arranged an engineer to resolve my problem within a matter of hours and my heating was fixed. What was lovely is that Laura gave me a call today to ensure my problem was dealt with. Thank you so much for your help Laura you really saved the day!PositiveResponsiveness, Professionalism
Eleni · 26 October 2021
Agent replied · 25 October 2024
Thanks Eleni for yhe lovely review
★★★★★ 5/5
GoogleMy husband and I have been very happy with the professional service provided by Pinewood. They have also been efficient, friendly and extremely patient and made the whole viewing and choosing a home to rent very easy. In particular, their Rep, Georgia Roe was just super. She was in constant and prompt contact with us and was honest and upfront about everything. A big thank you to Georgia. They definitely made our move hassle free.PositiveResponsiveness, Quality, Professionalism
Falconer · 26 October 2021
Agent replied · 11 November 2024
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Pinewood, especially with Georgia Roe. We strive to provide excellent service and make the renting process as smooth as possible. We look forward to assisting you in the future. Welcome to your new home!
★★★★★ 5/5
GoogleVery happy with Pinewood.
Abbie supported us throughout the purchase process.
She was always available at the end of the phone and replied to emails quickly.
She explained aspects of the purchase clearly, chased up outstanding issues promptly and did it all in a very friendly manner.
Thanks Abbie!
Jackie · 29 March 2024
Agent replied · 25 October 2024
Thankyou Jackie for the great review
★★★★★ 5/5
GoogleChelsea was a complete star and helped us move house even though we were presented with issues along the way. She kept us up to date as much as possible and was always lovely when we spoke. Thank you pinewood and Chelsea it’s the best move we have ever made.
Jacqueline · 15 June 2025
★★★★★ 5/5
GoogleTom has been fantastic for us throughout our purchase from arranging the initial viewing to providing feedback on our bid right through to the process of conveyancing and completion. He has always been available to take calls or called back the same day whenever messages have been left.
A first class service I would happily buy a property listed with Pinewoods in the future and use their services. Thank you very much.PositiveResponsiveness, Quality, Professionalism
Jonathan · 26 October 2021
Agent replied · 25 October 2024
Thanks for the great review Jonathan
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
