Every review we hold for the Chesterfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe bought a house through this company…
We bought a house through this company in December, and while buying a house is a very stressful process especially through an auction, everything went smoothly, any questions we had the staff were happy to answer, everything was done on time with no delays, very pleased and happy with our new house.
Elina · 1 March 2024
Agent replied · 12 June 2024
Hi Elina, thank you for your fantastic feedback. We're so pleased you had such a smooth experience buying with us at auction. Congratulations on your new house. All the best - Sam
★★★★★ 5/5
TrustpilotKnowledge and expertise....
Jenny was a real star and went the extra 10 miles to assist in a successful exchange. It would have failed without her expertise.
Wellington · 28 July 2022
Agent replied · 12 June 2024
Hello, thank you for your great review. We're pleased to hear you've successfully exchanged. All the best - Abi
★★★★★ 5/5
TrustpilotThe confusing process of buying a house…
The confusing process of buying a house for the first time was made very clear and easy by Chris Mervyn. Any questions, any time, he was available to call and text to answer any questions.
Hughes · 12 December 2024
Agent replied · 24 December 2024
Hi, it's great to hear that Chris Mervyn from the South West team made the auction process clear for you! Thanks for taking the time to leave a review. Best, Auction House
★★★★★ 1/5
TrustpilotAs everyone else on here
As everyone else on here, I find it disgusting that I have family and friends living in Staffordshire wanting to make genuine investments with their savings and a company can buy up every house in need of work on the open market in the last 6 months and then add hidden fees of 15k in a last minute agreement after legal packs have been read. So the legal pack can't be read before auction by a qualified person and this is OK. Disgusting and you don't let the potential buyers know ahead
Samantha · 12 February 2021
Agent replied · 12 June 2024
We are sorry to hear that you have encountered issues at one of our regional auctions. We have investigated your comments and spoken to Auction House Birmingham & Black Country in regards to this. They informed us that the team had been chasing the solicitor for the legal pack and advised all interested parties that there would be additional fees in the legal pack as part of the Auction Preamble and that buyers should read the Special Conditions and take any fees into consideration when deciding on when deciding on how much to bid.Further to this unfortunate episode, corrective action has been taken by the Auction House Birmingham & Black Country team to ensure this does not occur again. We thank you for your review and bringing this to our attention to address in the most appropriate way possible, as we do not wish for this issue to be repeated. The Head Office team welcomes further communication to ensure that such failings never occur again. Please feel free to contact us via email on enquiries@auctionhouse.co.uk.
★★★★★ 1/5
TrustpilotREAD THE LEGAL PACK AS THERE ARE £12K HIDDEN FEES THERE
Second and last attempt to buy property from auctionhouse.co.uk. Just day before the auction they are adding a "contract" to the legal pack which says: buyer agrees to pay the SELLERS Administrative costs, legal fees, disbursements, auction costs in connection with the sale in the sum of £10000 (!) + Buyer agrees to pay the SELLERS Auctioneers costs minimum £2000 (!). Surprise surprise all the properties are owned by Kensington Inv Ltd. What is going on ? What game are you playing ? I will never use auctionhouse.co.uk ever again.
Dagmara · 10 February 2021
Agent replied · 12 June 2024
We are sorry to hear that you have encountered issues at one of our regional auctions. We have investigated your comments and spoken to Auction House Birmingham & Black Country in regards to this. They informed us that the team had been chasing the solicitor for the legal pack and advised all interested parties that there would be additional fees in the legal pack as part of the Auction Preamble and that buyers should read the Special Conditions and take any fees into consideration when deciding on when deciding on how much to bid.Further to this unfortunate episode, corrective action has been taken by the Auction House Birmingham & Black Country team to ensure this does not occur again. We thank you for your review and bringing this to our attention to address in the most appropriate way possible, as we do not wish for this issue to be repeated. The Head Office team welcomes further communication to ensure that such failings never occur again. Please feel free to contact us via email on enquiries@auctionhouse.co.uk.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. No hidden surprises and nice people to deal with. And they reply to emails and voicemail - that's a bit of a novelty these days. Customer avoidance seems to be flavour of the month for many businesses at the moment.
Mr · 13 August 2024
Agent replied · 23 August 2024
Hi, thanks for your excellent review of Auction House Birmingham's fantastic customer service! Best, Auction House
★★★★★ 5/5
TrustpilotHannah and Mark have been a delight to…
Hannah and Mark have been a delight to work with and made the process of buying our first investment house very easy! Both have given us a lot of their time and advice and have gone above and beyond.I would thoroughly recommend them to anyone wishing to buy at auction.
Gary · 19 March 2024
Agent replied · 12 June 2024
Thank you Gary Cook for your review of Hannah, Mark & Auction House. Thank you for recommending us and we look forward to working with you in the future - Lauren
★★★★★ 5/5
TrustpilotGreat Service
Chris and his team have just completed two transactions for me this month. Great service from start to finish.
Scott · 19 December 2022
Agent replied · 12 June 2024
Thanks for the feedback! Chris
★★★★★ 5/5
TrustpilotIt is the first time I’ve experienced…
It is the first time I’ve experienced auction property sales. I have nothing to say that’s negative about this company.Catherine, the Auction Co-ordinator was very good and very professional. Thank you to your team for making a matters simple.
Debra · 23 September 2024
Agent replied · 24 October 2024
Hi Debra, thanks very much for leaving a review. It's great to hear about your great experience with Catherine in the North East team. Best, Auction House
★★★★★ 1/5
TrustpilotIt’s a shame I cannot give a minus…
It’s a shame I cannot give a minus rating. Absolutely shocking. Stay away people. The property I was interested in was on for £40000. When I placed a bid for £40000, it told me that the reserve was not met. I increased the bid to £44000 and won the bid. They took £6200 before I could place the bid and told me if I won the bid then that would be used as deposit towards the property and the final balance would be reduced. Instead, I paid £58000 for the property as my solicitor told me that there are many many many hidden fees in their clause. So stay away unless you want to be ripped off. The solicitors acting on behalf of the seller are incompetent and thieves who charge tens of thousands of pounds for their fees. They deliberately delay the process so you may be in breach of the purchase agreement. And as for the keys of the property, I have no idea where they are and how to get access to them.
Mr · 22 December 2020
Agent replied · 12 June 2024
Hello,Please can you you confirm which property and Auction House team this is referring to, as the majority of our teams do not charge any money prior to bidding (most ring-fenced monies in the case you are the successful bidder, but this is not drawn down until after the auctions has closed). Without this information, we are unable to verify your claims are relating to a purchase through an Auction House franchisee.RegardsAuction House UK
★★★★★ 5/5
TrustpilotVery efficient, helpful and professional service from start to completion
Very efficient service from the start. Clear outline of service provided, charges and expectations. Communicated promptly at all stages of the process from preparation to completion. Regular updates on interest in the property with realistic expectations of the sale. Would recommend to anyone thinking of auctioning a property.
A · 12 April 2024
Agent replied · 12 June 2024
Thank you for your review of the Auction House South West team, it's fantastic to hear you found the experience efficient and helpful throughout. Best wishes - Rachael
★★★★★ 5/5
TrustpilotSale 68-70 High St Stalham Norfolk
Brian Baxter is an excellent Auctioneer he kept me informed right up to and after the sale, and I would recommend him 100 pc.
Ian · 26 March 2022
Agent replied · 12 June 2024
Hi Ian, Thank you for your feedback regarding our wonderful auctioneer Bryan. Pleased you had a great experience communicating with the East Anglia team - Abi
★★★★★ 5/5
TrustpilotThe joy of selling at auction
Afer a year of being messed about it was a joy to sell at auction, and know the deal was done. Excellent experience from start to finish. The team really know what they are doing, and their advice and feedback throughout the process was really helpful. I would highly recommend based on my experience.
CJ · 14 November 2023
Agent replied · 12 June 2024
Thank you so much for your great feedback, we're so pleased we were able to deliver an excellent experience for you. All the best - Sam
★★★★★ 5/5
TrustpilotWe found Auctionhouse very helpful
We found Auctionhouse very helpful. From the first meeting with mark who showed us around the property and offered us a second viewing if we wanted one. Then after the auction had finished I had the pleasure of dealing with Elaine who couldn’t be more helpful, guiding me through the necessary paperwork and procedures. This has been a pleasant experience. Thank you
Tony · 30 March 2023
Agent replied · 12 June 2024
Hello Tony, thank you for taking the time to share your feedback and congratulations on your purchase at auction! All the best - Abi
★★★★★ 5/5
TrustpilotMel was amazing throughout
Mel was amazing throughout! She was happy to answer my 101 questions and help me through the whole process. Thank you again!
Yasmine · 26 May 2022
Agent replied · 12 June 2024
Hi Yasmine, thank you for your review. We're delighted to hear that Mel was able to support you through the sales process. All the best - Abi
★★★★★ 5/5
TrustpilotAmazing five-star service
Amazing five-star service! Melanie and Adam are always very attentive and extremely professional. They continuously keep us updated throughout the auction process, making sure that any questions we have are answered swiftly. If you are looking to sell your property at auction I would definitely recommend using them.
John · 6 March 2024
Agent replied · 12 June 2024
Hi John, thank you for your fantastic feedback and recommendation! We're so please you had a great experience with the Auction House Sussex and Hampshire team. All the best - Sam
★★★★★ 5/5
TrustpilotCouldn’t ask for more from an…
Couldn’t ask for more from an auctioneer Dan has gone above and beyond typical duties to meet my requirements and save me an eye watering sum of money. Forever grateful for a good, honest businessman.
Joseph · 19 October 2024
Agent replied · 24 October 2024
Hi Joseph, thanks very much for your review of Dan in the North Wales team! Best, Auction House
★★★★★ 1/5
Trustpilotawful experience the description was…
awful experience the description was not as accurate as it should have been it is very disappointing. The Consumer Rights Act 2015, Transparency and Accurate Descriptions Auctioneers and sellers have a legal obligation to provide accurate and transparent descriptions of the items being auctioned.
BNstyle · 13 May 2024
Agent replied · 12 June 2024
Hello, please could you let us know which property you are referring to so we can investigate your feedback further?
★★★★★ 5/5
TrustpilotVeyr helpful and polite staff who kept…
Veyr helpful and polite staff who kept me informed of all the proceedings. They took time to explain everything to me. Their costings were presented clearly, so that there were no hidden surprises. After the sale, they were prompt in communicating with me. The whole process was easy and straight forward due to their expertise.
Caroline · 7 September 2023
Agent replied · 12 June 2024
Thank you for your review. All the best - Sarah
★★★★★ 5/5
TrustpilotGreat service and communication
Put in a pre auction offer and it was accepted. Communication was very good and efficient. Everything sorted and I’ve got the keys for the house within two weeks of my offer being accepted. Very happy
Seb · 3 September 2024
Agent replied · 24 October 2024
Hi Seb, thanks for taking the time to leave a review. It's great to hear that you were very happy with the service you received from the Scotland team. Best, Auction House
★★★★★ 5/5
TrustpilotGood experience we both watched the…
Good experience we both watched the sale on TV. We thought it was first class your team work brilliantly together.Good advice given from Robert Hurst the price was right.
Mrs · 12 December 2024
Agent replied · 24 December 2024
Hi Jacqueline, it's great to hear you enjoyed the auction and received good advice from Robert in the East Anglia team. Best, Auction House
★★★★★ 5/5
TrustpilotGreat people
Dealing with jenny and mark was made so easy ,straight honest and hassle free information about the property over the phone , another deal done ,a big thank you auction house east anglia
Julian · 12 October 2024
Agent replied · 24 October 2024
Hi Julian, great to hear your experience with Auction House East Anglia was made so easy by Mark and Jenny's honest and hassle-free advice! Best, Auction House
★★★★★ 1/5
TrustpilotGuide prices not accurate
Guide prices not accurate, designed to be low to entice you to bid, reserve prices can be changed at any time, hidden fees upto £13,000 pounds of you leave a negative review they will say they are being targeted and will bar you from seeing their legal documents, before you go toThe auction search the nearby properties which have been sold to give you a realistic price ideally avoid as they might be legal but no ethics
Faizal · 10 June 2020
Agent replied · 12 June 2024
Hello, We have no reference of you being involved in an auction through our head office. Please can you contact us as to which office you have had this issue with so that we can raise it with them.Regards
★★★★★ 5/5
TrustpilotExpeditious job, excellently executed
A very speedy process was required to get the property into auction before the budget was required. Very impressed with the service and a final bid considerably above reserve. Very happy
Greg · 9 November 2024
Agent replied · 24 December 2024
Hi Greg, it's fantastic to hear that we were able to secure you a quick sale at a good price! Many thanks for taking to time to leave this review. Best, Auction House
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